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The Palm at Playa

4.0 star property
Upscale Playa del Carmen hotel in Downtown Playa del Carmen with free parking
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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for The Palm at Playa

Rooftop terrace
Aerial view
Deluxe Room
Rooftop terrace
Smart TV
Reviews
8.2

Very good

Popular amenities

  • Pool
  • Breakfast available
  • Hot tubHot tubHot tub
  • Parking included
  • Free WiFiFree WiFiFree WiFi
  • BarBarBar

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach6 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive
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Room options

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
Ceiling fan
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Down duvet
Ceiling fan
Separate bedroom
Hair dryer
  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Near Mamitas Beach

Room amenity

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Downtown Playa del Carmen
Pool
Hot tub
All-inclusive
Spa
8.6 out of 10, Excellent, (1003)
The price is CA $178
CA $235 total
includes taxes & fees
May 14 - May 15
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

About the area

Playa del Carmen

The Palm at Playa is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Mercado 174 - 1 min walk
  • Don Mario Steak and Pasta House - 1 min walk
  • Tropical Playa del Carmen - 1 min walk
  • El Ranchito de la 10 - 1 min walk
  • Patio 8 - 1 min walk

About this property

The Palm at Playa

Upscale hotel near Playa del Carmen Main Beach
Quinta Avenida and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the spa tub. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Swimming pool with sun loungers and pool umbrellas
  • Free self parking
  • Local cuisine breakfast (surcharge), an area shuttle, and an outdoor pool
  • Beach towels, luggage storage, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak well of the clean, spacious rooms at the property.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Smart TVs with cable channels
  • Ceiling fans, daily housekeeping, and phones

All-inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited onsite parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 3 floors
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fee: MXN 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200–250 for adults, and MXN 150–200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 11:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM–10:00 PM.

How much does it cost to stay at The Palm at Playa?

As of May 13, 2024, prices found for a 1-night stay for 2 adults at The Palm at Playa on May 14, 2024 start from CA $80.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

Self parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Are there all-inclusive benefits at The Palm at Playa?

Some rate plans available at this property are all-inclusive.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playa del Carmen Maritime Terminal. 3D Museum of Wonders and Mercado Playa del Carmen are also within 5 minutes.

The Palm at Playa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 529 out of 1014 reviews" "
Rating 8 - Good. 232 out of 1014 reviews" "
Rating 6 - Okay. 123 out of 1014 reviews" "
Rating 4 - Poor. 56 out of 1014 reviews" "
Rating 2 - Terrible. 74 out of 1014 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are fantastic. Only tiny issue, the Hot Tub was out of order, but the staff is top notch. We will be back.
Stayed 1 night in May 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Amenities, property conditions & facilities
Very clean and close to shopping and dining,!
Stayed 3 nights in May 2024

4/10 Poor

Jose

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice but room smelled like sewers and AC did not work.
Stayed 4 nights in May 2024

8/10 Good

Clara

Liked: Cleanliness, staff & service
The basic room should have refrigerator
Stayed 4 nights in May 2024

10/10 Excellent

A-shy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel for a great price. The decor was really well done. Got some amazing pictures , cool roof top with murals on the wall. Friendly staff. Nice size room. Perfect location walking distance from beach, shopping areas, clubs, restaurants and bus drop off and pick up to the airport. Was able to walk to my hotel from the bus station. Helps to definitely save on cabs anywhere you need to go because everything is right there. I would definitely recommend this place!
Stayed 2 nights in May 2024

6/10 Okay

Natalie Thomas

Travelled with group
Liked: Cleanliness, staff & service
N
Stayed 3 nights in Apr 2024

6/10 Okay

Quinton

Disliked: Amenities
This property looks great. I stayed foe five days. Overall my stay was just ok. There is a nightclub across the street so you will hear loud music until around 3am. They have security at the door 24hrs a day. The reception desk was moderately helpful. There is no gym on premises and when i asked reception if they knew where one was i was tild to use Google. My headphones went missing from my room and no one cared. The roof is nice but as I entered the area i heard one of the servers using a racial slur so i never ate or drank in the hotel. Location is good. Police hangout right at the corner and across the street almost 24hrs a day. Playa del Carmen was fantastic. I don't not recommend this hotel the AC was perfect and the overall service wasn't bad.
Stayed 5 nights in Apr 2024

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm baffled as to how this hotel is rated as a 4-star establishment—it barely meets the standards of a 3-star. My stay at The Palm at Playa del Carmen was incredibly disappointing. The condition of the bathroom was appalling; the shower was nearly non-functional with little to no water pressure, and the drainage was so poor that it left the floor a wet mess every time. It's clear that the management needs to invest in new towels and improve their laundering practices. Noise was a major issue throughout my stay, making it impossible to get a good night's sleep. Additionally, the staff was consistently rude and unhelpful, contributing to an overall chaotic and unorganized environment. The management seems completely absent, and it feels like no one is in charge. I would not recommend staying here unless you want to waste your money and have miserable experience.

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Apr 2024

4/10 Poor

Jaspreet

Travelled with group
Disliked: Cleanliness, staff & service, amenities
There was no room cleaning or service also they charge full amount for breakfast coupon but they give basic omelette or pankcake whereas other items on menu is cheap and you should pay at breakfast restaurant instead of getting coupon. Also when we asked for breakfast refund they said no parking was so small.
Stayed 2 nights in Apr 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0