Outdoor pool, pool umbrellas, sun loungers
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Reviews of Sunset Fishermen Beach Resort Playa del Carmen - All inclusive

3.5 out of 5
Sunset Fishermen Beach Resort Playa del Carmen - All inclusive
Av. Bahía del Espíritu Santo 9, Playacar, Playa del Carmen, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 48 reviews" "
Rating 8 - Good. 19 out of 48 reviews" "
Rating 6 - Okay. 8 out of 48 reviews" "
Rating 4 - Poor. 7 out of 48 reviews" "
Rating 2 - Terrible. 4 out of 48 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property. Customer service needed
Stayed 2 nights in Mar 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially the wait staff in dining room, Julissa, Genaro, Guillermo, Rigoberto, and Noe were professional and very friendly. Great service. Liked food in all inclusive due to quality and menu driven, not buffets(except breakfast, but did have cook to order items as well). Pool loungers were too low to ground, too close together, had to crawl in and out of them. Only had one bar (Pool ) and the liquers and mixers were the worst I have ever had. Only had one beer Dos XX Amber. Not my favorite Mexican beer.
Stayed 7 nights in Mar 2024

8/10 Good

Andrea

Liked: Staff & service
Friendly staff, my king bed room was sufficient. Smelled old, couch had mold. Check in was fine, pool and jacuzzi is not heated. All inclusive saved lots of $, lunch menu really nice dinner not great. Only keg beer. The hotel layout of the pool and beach was nice, mostly timeshare folks older crowd. 10 minutes walk to 5th Ave for shopping and restaurants. Taxi only back to Airport $100! Or ADO bus.
Stayed 4 nights in Feb 2024

2/10 Terrible

Roberto

Liked: Cleanliness
Disliked: Staff & service
I got very bad service and treatment from reception.
Stayed 1 night in Apr 2023

10/10 Excellent

Betty J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront beauty
Staff were very friendly and helpful. Great location near the ferry and beach outside our door. Loved it there and would go back.
Stayed 1 night in Oct 2022

4/10 Poor

ivana

Travelled with partner
Disliked: Cleanliness, amenities
Cons: Property is not well kept, front desk people are not very helpful, rooms are not as spacious as indicated in the pictures Pros: restaurant service very nice, servers are kind and dedicated, hotel location is great, good price
Stayed 4 nights in Apr 2022

10/10 Excellent

DISABELLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if they offered night activities and the bar closes to early. overall the place is nice and the staff was great.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2018

10/10 Excellent

Marina, Long Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place, perfect beach, honest advertising
Was perfect for us - relatively small resort (only 60 suites), big wide beach, after we god a free upgrade - 1bdrm, 2bath, 2 balconies apartment, we loved it. First place was a standard room and it was really depressing. Staff is amazing, they take a really good care of the place, great Spa, everything is clean and convenient and clean. Internet is everywhere and working well. Very good food, but very limited choice - only one option for each meal. Only 5 types of wine are offered - 3 reds and 2 whites and they are cheap. Minuses: - we had an AI option, so probably they are trying to be frugal, but cocktails are terrible mostly (only 1 bartender makes a decent cocktails) - showers are terrible (we tried 3 of them). But I think it's easy to fix. We will definitely come back
Stayed 5 nights in Mar 2018
Response from Jim on Apr 10, 2018
Thanks for sharing your comments. We will take them into consideration to improve our performance.

10/10 Excellent

Bill, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach - friendly staff
This is a small hotel - very cozy easy to navigate with a great location right on the beach. very friendly staff - the hotel is not new - but it is very well maintained/operated. Excellent value with pretty good food.
Stayed 2 nights in Mar 2018
Response from jim on Apr 3, 2018
Thanks you for your comments. We hope to see you again soon.

8/10 Good

Evgeniy, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super beach hotel for beach fans
Nice cozy hotel right on the beach for reasonable price,. Beach is nice and sandy, rooms has national Sharm, food is acceptable. The only reason to reduce rating - poor entertainment program and difficult to find.
Stayed 5 nights in Nov 2017

10/10 Excellent

Iveta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Frank, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
The best place for relaxing and enjoy the ocean view.
Stayed 3 nights in Aug 2017
Response from Jim on Sep 9, 2017
Thank you for your comments. We are glad you enjoyed your stay. Hurry back soon.

6/10 Okay

Karla, San Juan, PR

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Regular Hotel
About meals there are not many options at lunch or food after 10 pm. Excellent employees. The pool and the beach area very cozy, clean and comfortable. In case of emergency the hotel no have generator for the rooms.
Stayed 7 nights in Aug 2017
Response from Jim on Aug 26, 2017
Thank you for your comments--they help us to improve.

4/10 Poor

Tarpon Springs, Tampa Fl

Disliked: Staff & service, property conditions & facilities
Sunset Fisherman
The all inclusive experience is fair to poor. Dinner quality was mediocre at best and the staff was not very accommodating. We met family who stayed in another unit and the dining staff was resistant to moving two tables together, a fairly simple task. One restaurant and one outside grill. Staff kind of rude. Liquor at the bar on display was of a fine quality but liquor provided was in unmarked bottles pulled from under the bar. Maintenance issues from faulty circuits to power problems. Fridgerator took two days to suffiently cool down. Maintainece reported it was too full and needed fewer items in it. Breakfast is fine. Dinners were ok at best. Pasta night was terrible. Beach plagued with green sea grass that needed to be buried by an employee everyday. (Not the resorts fault). But other resorts had a tractor in site an racked their beach. Pull out couch mattress for the 5 guest was 1 inch thick and looked to be about 20 years old. Murphy bed was fine. This place needs a complete overhaul.
Stayed 7 nights in Aug 2017
Response from Jim on Aug 19, 2017
Thank you for taking the time to send us your comments. We are sorry for your inconveniences and will work hard to better our services.

2/10 Terrible

Nic, Parker, CO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is NOT a resort. Absolutely horrible
This is not a resort. They staff was not helpful at all. During checkin they took our info and literally didn't give us any info. They have two bars the pool bar closed at 5 everyday therefore you had to go into the lobby to get anything after 5. You can not get a drink after 10:30 including water. The one restaurant has only 3 options everyday. Lunch is the same 6 items every single day. Worst place I have ever had the misfortune of staying. Also hit you with a beach access fee at checkout. Do not stay at this "resort"
Stayed 8 nights in Jun 2017
Response from Jim on Aug 19, 2017
Thank you for sending your comments--they help us to improve. We are sorry for your inconveniences and are working to improve.

10/10 Excellent

Nichole, toledo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, right on the beach, beautiful pool
I had a wonderful experience! The staff was attentive and extremely professional. The entire stay was pleasant and I strongly recommend Sunset Fisherman Resort.

4/10 Poor

Puneet

Disliked: Cleanliness, staff & service

8/10 Good

Lucy, Salta, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable all inclusive next to the beach​
This hotel has a great price, excellent food, a beautiful pool, and great facilities. The room was clean and spacious, well lighted. The staff was friendly and attentive to our needs. I would recommend this hotel for an affordable stay, not luxury but enjoyable.
Special show for my boyfriend birthday
Chicken
Steak

4/10 Poor

Claudia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Beautiful in the photos, not in real life.
The place is really run down and it was really dificultto find even with a GPS. The beach does not smell good.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Hotel, Beautiful Beach and Pool and Hot Tub!
Great hotel in a quiet and leafy part of town away from the madness, but close enough to walk and drive to the center of town where the action jus by the pier. It was a one night stay to relax and use the beach and pool. They gave me free drinks too! It was a fun location! Easy walk/drive to center of town where the pier and all the action is. Check in was a little slow because I made a late reservation. If you do this arrive early at this hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel on the beach
We arrived 30 minutes before check-in. We waited about 15 before they were able to accommodate us. We loved the room. It was a significant upgrade from the cabanas in the jungle we just left. One of the restaurants was under construction, so only the italian place was open. I would return for the view and the quality of the rooms, but I think I would go with the meal plan option as opposed to the all-inclusive. We travelled around Cancun, Ek Balam, and Playa Del Carmen, eating at places we probably shouldn't have. But my stomach was most upset over the dinner we had at the Italian restaurant. The breakfast buffet was great, and sadly we didn't get to try lunch. But we ate dinner the next night at a taco stand in downtown Playa and it was so much better than dinner at the hotel. Overall, only issues came with the restaurant. The hotel was wonderful in every other aspect. This is my first all-inclusive experience and as honeymooners, we were really excited. I would love to come back to this hotel in the future to spend more time on the beach.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel close to the beach and Playa del
The Fishermen we like very much and planning to come there back. But there was a great disappointment: Our flight was at 5 pm at Cancun. After arriving at 7 pm to Fishermens we were told that there is not room available. Even we get the confirmation for the reservation and I called 2 days before arriving and was found in their system. Now they said we are not in the system and Expedia did not provide them with our reservation, what was not true. We were transferred to Hacienda Tres Rios, where the beach was not acceptable at all, you cannot swim in the ocean because the see plants. Thanks to Jennifer, reception manager, we were transferred back on the 3d day of our 6 days vacations. So we lost 3 days of our vacation because the main goal of our going to Mexico was the ocean swimming.

8/10 Good

Jeff, michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice quiet hotel.staff is excellent!
Nice quiet hotel!All the staff is fantastic!Made you feel like they really enjoyed serving you!Angel,Absalon,Valeria,Clarissa,Andy,Jesus,Alejandro I Could name them all.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset Fisherman Hotel
Not only does a nice hotel with a great beach make a vacation excellent, but so does the staff. If I could take three of Sunset Fisherman's staff with me anywhere I traveled I would. Alex, Andy, and Angel were amazing staff members who went above and beyond to make our stay beyond enjoyable. They are great people person's who are knowledgable of not only the hotel but events activities, and surrounding areas and their activities. They were great at recommending travel and activities. We especially loved playing water volleyball with Alex and Angel. Andy make a special note and effort to call our room and ask how we were doing and if we needed any room service every night we were there.

4/10 Poor

dotto, Minnesota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was over booked
We booked our trip through expedia and wanted to stay in town of Playa. When we got to the hotel we waited hours to be checked in only to find out that they were overbooked and we were sent to Tres Rios that is out of town. The whole reason we wanted to stay at Sunset Fishermen is the location and we were very disappointed that we were not able to spend our vacation that we planned in town.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel close to the beach
Its was a good experience for really short time with my mom. We swam, took pictures, saw the beach and the sky, and we ate and drank different kind of food.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for money
Good value for money. On the beach, good location. Food was just OK.

8/10 Good

J.J., Oregon

Liked: Cleanliness, staff & service
Nice smaller hotel with nicest beach
Nice hotel on quiet, residential street with friendly staff and great beach. My husband and I spent a week at Fisherman's in December. The beach is lovely, uncrowded and the sea is warm and calm. We usually only ate breakfast there, we don't eat meat and the menu was pretty limited for lunch and dinner. Not really a problem for us because we like to get out and explore. It takes about 20 minutes to walk to central zone. It's a pretty street with nice houses and even some ruins. During the day you see lizards and agouti, at night you can see bats, raccoons and if you're lucky, coatis. We had a car but we like to walk and we stayed out late most nights. There are also plenty of cabs in Playa if you need one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort.
Good location. Friendly staff. Our air conditioner and fridge were a bit noisy. Overall we enjoyed our stay.

10/10 Excellent

Cathy, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
The staff was awesome! Reception could have been more helpful/happy to serve us, but the rest of the staff was wonderful. Location is ideal. Fab views. Loved being able to walk to Playa del Carmen in 29 minutes. Great beach.

8/10 Good

Moises

Stayed 4 nights in Apr 2024

8/10 Good

Ana Bertha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
abbiamo soggiornato 10 giorni in cui c'era poca gente quindi il personale ha lasciato molto a desiderare in merito alla pulizia della spiaggia, della piscina e dei ristoranti
Stayed 10 nights in Apr 2019
Response from agente on Jun 29, 2019
Buenos días. Sus comentarios son de gran ayuda para nosotros. Esto nos permite mejorar para que estos errores jamas se vuelvan a repetir. Esperamos volver a contar con su presencia en un futuro cercano.

6/10 Okay

Verified traveller

Liked: Cleanliness
Decepcionante la atención gerencial.
La recepción no fue del todo amable. Se nos inundó tres dias la habitación y el hotel ni se inmutó para cambiarla en el momento que comenzó el problema. Una noche me caí por pisar agua a oscuras mientras me dirigía al baño. No prolongamos la estadía por la mala predisposición de la gerencia la cual en ningún momento nos atendió.
Stayed 5 nights in Sep 2017

8/10 Good

Gilberto, Mexico

Liked: Cleanliness, room comfort
La habitación estaba excelente, nos dieron un upgrade a una habitacion ocean front. Las instalaciones son buenas, aunque es un Hotel pequeño cuenta con todos los servicios. Lo único que no me convencio fue la variedad de los alimentos. Creo que en este aspecto tienen un area de oportunidad para mejorar la experiencia en la estancia.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Servicios limitados
En general regular Pero caro en relacion al hotel y sus servicios in solo restaurant y bar

4/10 Poor

oscar, Monterrey

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Esta ubicado en la mejor zona de playa, playacar, pero el hotel me da una sensación como asilo de ancianos, bueno para retirarse. La comida normal.

4/10 Poor

Verified traveller

Disliked: Staff & service
No vino el bellboy a llevar las maletas al cuarto, tardaron demasiado en atender en el bar y a la hora de la comida. Las habitaciones son buenas, y es ideal para personas mayores de 50 años. Jamás tuvieron piñas coladas, comentando en una hora traerían ingredientes para hacerlas. Nunca llegaron los ingredientes y me fui del hotel y jamás tuve una piña colada. Al hacer el check out... se quedaron con mi depósito. El Señor Arturo Durán fue el encargado de cerrar la cuenta (no faltó nada, no se debía nada) e hizo el check out de una forma en la que cuando llegué de vacaciones a mi casa me di cuenta que el señor antes mencionado me cargó el depósito a mi tarjeta. Estoy en proceso de reclamación espero que me puedan devolver el dinero que me cobraron de manera errónea.

8/10 Good

Queridouch

Liked: Cleanliness, staff & service, room comfort
super sejour
très bel hotel, idéalement placé sur la plage, 20 mn à pieds de playa del carmen, le seul défaut pas de connexion wifi si ce n'est dans le hall et encore...

8/10 Good

Alejandro, Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Muy lindo hotel
Todo excelente, salvo que el hotel tiene habitaciones en el 3er piso y no cuenta con ascensores. La playa y calidad de los servicios es muy buena. El trato de Eugenia en recepción deja mucho que desear. Angel, la persona encargada de la recreación en el área de la pileta, excelente. Seguramente con una persona como él de encargado la experiencia de los huéspedes seria excelente.

2/10 Terrible

COUTURIER, Rouen, France

Disliked: Staff & service, property conditions & facilities, room comfort
Sunset Fishermen : Si j'avais su !!
J'ai reservé une chambre avec vue sur l'eau, SDB privée avec un bain à remous et une douche séparée. On nous a attribué une chambre, avec vue sur le parking, mal entretenue, douche simple avec eau chaude en fonction de l'heure, climatisation en panne, et le minibar avait disparu ! Quant au Wi-Fi de l'hôtel, il fonctionne en fonction des bugs du serveur... D'autres clients ont été envoyés à leur arrivée sans autre forme d'explication dans un "autre grand complexe". Ce qui aurait dû être le cas pour nous, mais le manager "ayant déjà envoyé trop de personnes, il n'y avait plus de place pour nous". Un jour nous avons même vu un couple débarquer dans notre chambre, la réception ayant oublié qu'on était encore là, et nous avons vu à d'autres reprises des personnes revenir à la réception en expliquant que la clé qui leur a été remise concernait une chambre déjà occupée !! Côté restauration le buffet est parfois ouvert, parfois non, selon une logique non définie. Idem pour les bars. Quant au restaurant, il faut penser à réserver, même quand le buffet est fermé sans raison... Bref, l'organisation est totalement à revoir, et si le personnel est agréable, le manager lui se fiche totalement de ses clients et de la conformité entre ce qui est réservé et ce qui est attribué.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Albergo piccolino e curato fronte mare
L'hotel è bello a 20 min a piedi dalla 5a avenida ma appena arrivati volevano spostarci in un'altro perchè dicevano di aver fatto overbooking con la nostra suite, ma l'hotel si trovava in posizione sfavorevole e per raggiungere il centro bisognava spendere 300 pesos di taxi. Non abbiamo accettato però abbiamo dovuto convincere il personale con un'escamotage. Il resto è buono.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Comentarios experiencia en Fishermen village
Falta amabilidad en la recepción. Cuando llegamos se alargó el checkin por falta de confirmación entre holetel.com y el hotel. La chica de recepción no mostró habilidad ni amabilidad para resolver la situación. Se nos confirmó habitación con cama King y con vista al mar, sin embargo, nos dieron habitación con dos camas matrimoniales y vista al pasillo. Falta trabajar el tema de estrategia de servicio. No volvería al hotel ni lo recomendaría

6/10 Okay

Bibi13

Liked: Staff & service
Rapport qualité prix un peu cher.
L Hôtel est bien situé, la plage est très belle mais c est la course pour avoir des transats le matin. Le personnel est très agréable, la reception etait un peu perdu concernant notre arrivée mais au bout de 2 jours on a eu la bonne chambre et le all inclusif. Et aussi le wifi apres une bonne prise de tete. Je trouve que l hôtel est peu très trop cher rapport qualité prix. C est un bon 3 étoiles. J ai quand même passé un bon séjour dans cet hôtel. Un conseil Tulum est un très bon plan si vous voulez sortir de la frénésie de Playa del Carmen