Outdoor pool, sun loungers
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Reviews of Sole Suites

3 out of 5
Sole Suites
1ra Avenida Norte, Entre Calle 12 y 14, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 59 out of 120 reviews" "
Rating 8 - Good. 37 out of 120 reviews" "
Rating 6 - Okay. 16 out of 120 reviews" "
Rating 4 - Poor. 6 out of 120 reviews" "
Rating 2 - Terrible. 2 out of 120 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good experience
Stayed 5 nights in Apr 2024

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly but the room was very noisy due to a water pump located in their garage. Avoid room 104. Pump makes noise every 22.51 seconds. I timed it after not being able to sleep even with ear plugs. Bed frame and headboard filled with dust.
Stayed 2 nights in Apr 2024

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to shops, beach, restaurants. Many taxis available if you want to go out of the city. Loved having Oscar taking care of us at the front desk. Very helpful with recommendations. Only complaint was the beds were too hard.
Stayed 7 nights in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 5 nights in Apr 2024

8/10 Good

Scottie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Peter

Travelled with family and small children
Disliked: Property conditions & facilities
The hotel is situated in a convenient location, to the beach, shopping, stores, pharmacy etc. However, the hotel is not exactly family recommends since club music nearby was blasting loud, all the way to 3 or later am. The hotel needs an update badly, rusted bathroom fixtures, peeling wall paint and plaster, beat-up room corners and main hotel gate was a disaster, band-aided countlessly. Never figured it out how it works when no one was at desk. Right outside the hotel curb, the sewage smelled due to broken off lid with very dangerously sticking r-bars. Our room on 2nd floor was cursed by the water pump noise that “ couldn't be adjusted or fixed” the water pump cycled 24/7, every 15-30sec for about 8-10sec. The kick from the pump was very annoying, loud and the pump wasn't even on the 2nd floor but in the cellar. We got woken up many many nights from it.
Stayed 8 nights in Feb 2024

6/10 Okay

Pierre

Liked: Staff & service
Disliked: Property conditions & facilities
Just finish a 2 week rental there .. well the condo is very basic all of it is basic, i would not rent there again,, they charge me for dirty towels.. . Well i dodn t have a kitchen table, a dirty sofa, not a lot of hot water, a very eco place do to lack of furniture , elevator scarded me so never took it,, terrasse basic, toilet didn t work , everything basic … would not recommend but for very small budget ..
Stayed 14 nights in Feb 2024

6/10 Okay

alffy

Travelled with group
Liked: Cleanliness
Place is close to the restaurant and bars. Love the place for its cost, only problem is the water pressure in the shower is really low
Stayed 1 night in Jan 2024

10/10 Excellent

Eloisa Carolina Mejia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice , always smiling and helpful , place was clean and close to everything
Stayed 8 nights in Jan 2024

8/10 Good

Merrie, Sydney

Travelled with family
Liked: Amenities
Loved how close it was to the downtown area. Nice suites with access to patio. Full kitchen and Heat pumps for air conditioning. Beds are quite hard and of course very loud in room every single night til 3am from nearby dance bars.
Stayed 6 nights in Dec 2023

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
The BEST of this property is the location!! It is in the middle of the besta areas in Playa del Carmen downtown. You can walk a few steps and you will be in the middle of the fun in Playa. The staff is so kind and the installations good and clean. However, you need to be aware about the music and sounds from bars at night
Stayed 1 night in Dec 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Megan Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly rooms have plenty of space clean and comfortable
Stayed 2 nights in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Stayed 7 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mistake
Sole Suites is NOT a hotel. It is a building of condos rented out. Because it’s not a hotel none of the amenities one expects from a hotel are available. There is no common area. There is a desk attendant (who, to be honest tried very hard to help) who has no resources. They are there to open the gate and take your payments. If they’re not at the desk—you can’t get in. If you need handicap access, you hope they spot you on the street waiting for them to open the gate to the garage/basement. We were often left standing in the hot street or climbing the steep-no railing stairs in front to yell through the front gate. There are no menus, brochures, activity literature whatsoever. The rooms are huge and modern, but VERY spare in the furnishings. E.g. there are no table lamps, or decor of any type. There are no outside chairs. One loveseat— some stools at the counter. The only light is glaringly bright and from the ceiling. The full kitchen had pots and pans, dishes and cups, very little silverware and No utensils. The air conditioning works well. You have to pay extra for them to clean up your room. Otherwise it does not get cleaned or tidied up. You have to get your own towels and tp if you don’t pay extra for services. They do not supply washcloths. The rooftop pool is small, but adequate. We couldn’t really use the pool though bc there are only 3 lounge chairs, and no umbrella or protection from the sun. At 112° (real feel) in the sun, no umbrella was a problem.
Stayed 9 nights in Jul 2023
Response from Gerencia on Aug 18, 2023
Firstable, this lady did not pay the environmental tax like every guest. She either pay the things that she broke.It is a shame this kind of review.This unit like the 20 suites in the property has towels and equipment for a long stay.

6/10 Okay

Gal

Stayed 1 night in Jul 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place
Stayed 2 nights in Jul 2023

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and space were very large. Staff was great to deal with. Very convenient to restaurants, shops, and the beach. It is in the middle of everything so expect loud music blasting until the early morning hours every day from the nearby clubs. In spite of that we slept well and were comfortable. The only negative thing to say is that the bathrooms do not have air conditioning. The rest of the spaces do but the bathrooms are very very hot.

8/10 Good

Paule

Travelled with family
Liked: Cleanliness
Great location. Very walkable. Near clubs- loud, can ask for a room in the back
Stayed 12 nights in May 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Nice and Big Units
We really enjoyed our stay. Very large and very comfortable place with the kitchen. But it is very close to fifth Avenue and the music is very loud at night. Ask for a room toward the back it’s much quieter.
Stayed 3 nights in May 2023

10/10 Excellent

Karen, Fort Saskatchewan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Apr 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean spacious convienient
Stayed 7 nights in Apr 2023

10/10 Excellent

Ewen

Stayed 2 nights in Apr 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were excellent and location was great in regards to shops and restaurants and beaches.
Stayed 8 nights in Feb 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean. Staff was great.
Stayed 2 nights in Mar 2023

10/10 Excellent

FRESIA

Stayed 6 nights in Feb 2023

10/10 Excellent

Roberta T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

6/10 Okay

Boyan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The places are large and the staff is accomodating, but the noise from the nightclubs outside makes it unbearable... If you have kids or are looking for a quiet time look elsewhere. TRUST ME! The rooftop pool is such a miss, there's a TON of space and they've managed to put the smallest bathtub excuse of a pool. Inside the apartments are very large, however there is an awful smell of humidity, so much so that the couch and the chairs which are made of fabric have absorbed the smell and regardless how low you set the AC the room will still smell. All of that is fine, but the noise... until 3am you will be listening to 5 sounds simultaneously every single night.
Stayed 3 nights in Feb 2023

6/10 Okay

Michael

Stayed 10 nights in Feb 2023

4/10 Poor

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unit layout was great. In the centre of the action and beach but the noise from the clubs was too loud too late
Stayed 14 nights in Feb 2023

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. There is a bit of noise from the night clubs at night, we didn't mind it though.
Stayed 5 nights in Feb 2023

4/10 Poor

jeffrey

Liked: Cleanliness, property conditions & facilities
Nice look to the building from the front. Seems a little junky around the front lobby area. I came to the property at 2:30 and was told I had to wait to check in. I asked if the room was available and it wasn't. I was then told it could be available for 500 pesos which is just robbery for a half and hour, however I was just told it wasn't available anyway. I came back at 3:52 and was told it wasn't yet 3 o'clock. At 3:57 I was called to the desk to check in and that took about 10 minutes. This was perhaps the most unusual check-in I have ever experienced. The room is nice and spacious but there's black mold in the bathroom on the ceiling. Only stayed one night so difficult to know the place well
Stayed 1 night in Feb 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sole suites was amazing, staff very friendly Luis our hotel host was incredible, friendly and always attentive, always smiling and ready to help. The only downside is fifth avenue music from 10am to 3 am very loud. Overall love our vacation
Stayed 10 nights in Jan 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was in a excellent location. Block off of 5th so as you are right in the mix but close enough to everything. Good massage, great Tattoo artist next door. The music is loud but we really had no issue’s sleeping. Staff was great with anything we needed.
Stayed 6 nights in Jan 2023

4/10 Poor

Ngoc

Stayed 7 nights in Jan 2023

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Tania

8/10 Good

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I would recommend but the beds were a bit uncomfortable and there are no outlets in the bathrooms. But the location is great!
Stayed 7 nights in Nov 2022

10/10 Excellent

Cony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Aug 2022

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small property, it was quiet and we felt very safe (gated entry way). The staff was friendly and greeted us each day, always willing to help. Excellent room for 3 people with the bedroom and sleeper sofa in the living room. Nice to have the kitchen with a fridge & coffee pot. Rooftop pool is small, the view is amazing. Excellent location to walk to the beach or 5th avenue.
Stayed 4 nights in Aug 2022

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Alexis, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and location is convenient to access the beach and the pedestrian areas. it is however very close to the "clubs" and it is loud most night until 2-3 am. the room are well isolated but fair warning :)
Stayed 10 nights in Jul 2022

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great customer service attendants, especially Luis and Oscar. Unless club music bothers you—club is down the block from 9 pm until 3 am—it’s a great stay. The rooms are spacious and full kitchen.
Stayed 7 nights in Jul 2022

10/10 Excellent

Omar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, would book again...
Stayed 1 night in Jun 2022

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly, always available to help. Location was close to everything. The apartments could use a few more items, like oven mitts, a flipper, serving bowls, more than one coffee mug. Overall the apartments were great, and I would stay again.
Stayed 10 nights in May 2022

10/10 Excellent

Ivonne Alejandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute place, loved that it had 2 bedrooms and 2 restrooms! It’s close to EVERYTHING! If you’re looking for a quiet place, I don’t recommend because it’s super close to the bars and clubs but overall I really liked it.
Stayed 3 nights in Apr 2022