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Reviews of Punta Esmeralda

3 out of 5
Punta Esmeralda
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 132 out of 258 reviews" "
Rating 8 - Good. 64 out of 258 reviews" "
Rating 6 - Okay. 24 out of 258 reviews" "
Rating 4 - Poor. 22 out of 258 reviews" "
Rating 2 - Terrible. 16 out of 258 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Hannah Natalja

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!
Stayed 10 nights in Mar 2023
Response from Hotel Punta Esmeralda on Apr 12, 2023
Thank you for you comment we work to make it betterBut also you are the only guest who complainIn all hotels happen issues and work to make it better And also not paying the breakfast no bueno but any ways thank you for you feed back

4/10 Poor

Natalie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.
Response from Hotel Punta Esmeralda on Apr 15, 2023
Lamentamos que no haya podido disfrutar de su estancia de manera completa Gracias a sus comentario se trabaja dia con dia para mejorar y tomar acciones

4/10 Poor

Sue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.
Stayed 1 night in Mar 2023
Response from Hotel Punta Esmeralda on Mar 17, 2023
Hola Lamentamos que no haya podido disfrutar de manera completa su estadia pero sus comentarios nos permite mejorar cada diasaludos

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience, left after 1 night, no refunds..
Please stay away from this property. Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues. In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book. The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.
Stayed 5 nights in Feb 2023
Response from Hotel Punta Esmeralda on Mar 2, 2023
Hola Sr. Anonimo Todo lo que dice es una mentira desafortunadamente no a todos podemos tener contentos y siempre es cuestionable la honestidad de las personas.En definitiva usted no queria estar aqui desde que llego y se respeta pero no se le otorgara devolucion por la mentira de los comentarios que esta usted poniendo.saludos

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the nothern part of the city. Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.
Stayed 11 nights in Feb 2023
Response from Julio Canto on Feb 28, 2023
Hello Mr. Steve Thank you so much for you prefence but also for you coments we work daily to make it betterWe hope to see you next time in you home Hotel Punta Esmeralda

10/10 Excellent

M

Stayed 3 nights in Feb 2023
Response from Julio Canto on Feb 24, 2023
Muchas gracias por su preferencia Trabajamos dia con dia para mejorarEsperamos en un futuro no muy lejano tenerlos de nuevo en esta su casa Hotel Punta Esmeralda

6/10 Okay

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room nice pool area
Stayed 5 nights in Feb 2023
Response from Julio Canto on Feb 24, 2023
Muchas Gracias por sus comentarios se trabaja dia con dia para mejorar :)Esperamos en un futuro no muy lejano tenerlos de nuevo en esta su casa Hotel Punta Esmeralda

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again
Stayed 7 nights in Feb 2023
Response from Julio Canto on Feb 16, 2023
Thank you so much for you preference we work daily to be better we hope see you in the near featureregards

6/10 Okay

mike

Liked: Staff & service
Disliked: Amenities
The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
Stayed 3 nights in Feb 2023
Response from Hotel Punta Esmeralda on Feb 16, 2023
Hello Mr. Mike Thank you for you preference.But we really apologize about the dogs we can do anythingor we goin to make some calls to the guverment to see what we can do.About the restaurant thanks to god we already open tomorrow. very sorry that you cant enjoy this; we give you free breakfast next time when you comeRegards

10/10 Excellent

Luis Alberto Castro, Ixtapaluca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience hope have best better deals next time
Stayed 1 night in Feb 2023
Response from Hotel Punta Esmeralda on Feb 13, 2023
Muchas gracias por su preferencia y sus comentariosY claro seguimos trabajando dia con dia para ser los mejores

2/10 Terrible

Armando Alberto Malvaez De La

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We decided to stay here because the pictures and reviews were good but it was FAR from it. We got to the hotel and front desk was friendly. We payed $25 for remote controls for the room but that was given back at the end of your stay. We got to the room and I couldn’t believe my eyes! The room was dirty! They didn’t bother to clean the closet mirror which had lots of finger prints! The worst part was the restroom!! The restroom mirror had toothpaste splashed and water marks ALL over it! I wish I was exaggerating but I am not. The table in there is plastic, old and stained. The bed was soo soft too. It was so bad we left the next day and stayed at a different hotel. We didn’t care to loose the money we had payed for (1 week) we had to get out! Do not stay here! I don’t know how people stay there and I don’t know why the hotel staff thinks it is ok and in good condition for people to stay.
Stayed 7 nights in Jan 2023
Response from Hotel Punta Esmeralda on Feb 1, 2023
Sr. Armando lamentamos que no haya podido disfrutar de su estancia completa.De acuerdo a l informacion que usted dejo estuvo con nosotros por 4 noches y al retirarse informo que tiene unos amigos y que estan mas cerca del centro.Pero agradecemos la informacion que nos dio por que nos permite trabajar mas y mejorarSaludos

4/10 Poor

Jeff

Stayed 1 night in Jan 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous little hotel!
Response from Hotel Punta Esmeralda on Jan 25, 2023
Hola Mr.PaulMuchas gracias por su preferencia trabajamos dia con dia para ser mejoresEsperamos en un futuro no muy lejano tenerlos de nuevo en esta su casa Hotel Punta Esmeralda

8/10 Good

Alexey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Hotel Punta Esmeralda on Jan 24, 2023
Muchas gracias por su preferencia trabajamos día con día para mejorarEsperamos en un futuro no muy lejano tenerlo de vuelta en esta su casa hotel punta esmeralda

8/10 Good

Victor

10/10 Excellent

Alejandra del Rosario

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.
Stayed 1 night in Jan 2023
Response from Hotel Punta Esmeralda on Jan 20, 2023
Thank you for you preference Mr. Alexey we work every day to be better we hope to see you in the near feature in your Home Hotel Punta Esmeralda

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot! Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!!
Response from Hotel Punta Esmeralda on Jan 14, 2023
Hello Madame JenniferThank you so much for you preference we work day by day to be better we hope to see you in the near feature with us again in your home Hotel Punta Esmeralda

6/10 Okay

Michelle

Travelled with family
Interesting stay
I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!
Stayed 1 night in Jan 2023
Response from Hotel Punta Esmeralda on Jan 7, 2023
Hello Michellewe apologize for all the inconvenient we work daily to make it better Regards

8/10 Good

Melony

Liked: Staff & service
Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.
Response from Hotel Punta Esmeralda on Jan 11, 2023
Hello MelonyThank you so much for su preference we work daily to make it better we hope to see you in the near featureregards

8/10 Good

Arturo

Stayed 2 nights in Nov 2022

8/10 Good

Madelaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.
Stayed 1 night in Nov 2022

4/10 Poor

david

Travelled with family
Disliked: Amenities
If you like wild ogs running loose and barking all night then this is the place for you! I transferred to a different Hotel after two sleepless nights. No one spoke English or it was very minimal. The walls are paper thin and the views were of nothing. No restaurants nearby and people stared at you like they were sizing you up.
Stayed 5 nights in Sep 2022

10/10 Excellent

Aaron Sandy Damian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente facilities and easy to move around
Stayed 2 nights in Aug 2022
Response from Hotel Punta Esmeralda on Aug 27, 2022
Agradecemos su preferencia, esperamos verlos de nuevo, buen viaje .

4/10 Poor

JOSE C., Sacramento

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Le personal es amable y por dentro es seguro, es todo lo positivo de este lugar: la habitación olía a sucio, de pronto yo había agua ni para el inodoro, la regadera apenas salían gotas de agua y de repente nada, el wifi nunca funcionó bien, en 7 días no cambiaron las sábanas. Honestamente este hotel no es 3 estrellas, si al caso media estrella por mucho… se encuentra en un vecindario ajeno a lo turístico… este hotel vino junto con un paquete de promoción junto con vuelos por parte de expidia, pero por si solo jamás me hubiera hospedado ahí. Si es cierto que los precios son accesibles pero por un poco más hay hoteles mucho mejor.
Stayed 7 nights in Jul 2022

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022
Response from julio canto on Sep 10, 2022
Muchas gracias por su visita agradecemos todos sus comentarios para mejorar dia con diaEsperamos en un futuro no muy lejano tenerlos de vuelta en esta su casa Hotel Punta Esmeralda

10/10 Excellent

YanHua

Stayed 3 nights in Jul 2022

10/10 Excellent

Vytautas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no window in a room
Stayed 2 nights in Jun 2022
Response from Julio Canto on Jun 27, 2022
We apologize for all the issues you book a estandar room And all the rooms have window If you talk about balcony we have only in a deluxe rooms Regads

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and had balcony and refrigerator. Roof was awesome - had pool and multiple areas of seating. Staff was friendly and took care of any concerns.
Stayed 21 nights in May 2022
Response from Hotel Punta Esmeralda on Jun 15, 2022
Thank you for enjoying your time with us. We look forward to your soon return. Regards

8/10 Good

Annabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and affordable. Staff is nice. We were there on a weekday and there was no breakfast buffet available. Same price for 1 plate of food and very limited options, we skipped it.
Stayed 1 night in May 2022
Response from Hotel Punta Esmeralda on Jun 15, 2022
Thank you for your comments, we are working on it, we hope to meet your expectations on your future visit, best regards

10/10 Excellent

Joseandres

Stayed 2 nights in May 2022

2/10 Terrible

eitan

Stayed 4 nights in Mar 2022
Response from Hotel Punta Esmeralda on Apr 27, 2022
Lamentamos que no haya podido disfrutar de su estancia de manera completa sus comentarios nos permite poder mejorar Saludos

8/10 Good

Fidelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean. Far from town, but guess its just i did not know better.
Stayed 1 night in Apr 2022
Response from Julio Canto on May 14, 2022
Hello thank you so much for your preference we hope to see you next time in your home Hotel Punta Esmeralda

4/10 Poor

Octavio

Travelled with partner
Disliked: Cleanliness, staff & service
El servicio al cliente no es claro y un poco tramposo, le sacan copia a la identificación y exigen un depósito de $300 MN para los controles remotos. La cortina del baño estaba sucia y olía mal en general el baño… el lavabo parecía del cuarto de servicio más no de habitación. La habitación fue para dos personas y la mesa sólo contaba con una silla.
Stayed 1 night in Apr 2022
Response from La Gerencia on Apr 4, 2022
Buenas tardes Sr. Octavio; sus comentarios son muy importantes para nosotros trabajaremos en las observaciones que nos compartió, el Hotel Punta Esmeralda y su equipo esta interesado tener pronto la oportunidad de compartirle una mejor experiencia

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. The owners were so nice and could provide recommendations. The hotel is a bit far from the main area, but we enjoyed that we could rent bicycles at the hotel for an easy 8-10 minute bike ride down to the main area. I should note that the bike seats cannot be adjusted in height and they were a bit tall for me being 5’3. I do want to note that we stayed in 2 different rooms during our stay and the second room’s AC wasn’t strong enough to cool the room. Other than that, we would definitely recommend this hotel and we would book again.
Stayed 2 nights in Mar 2022
Response from Hotel Punta Esmeralda on Apr 8, 2022
Thank you so much for your coments we work every day to be better we hope to see you in the feature

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, y una increíble relación costo / beneficio, sin duda volvería
Stayed 2 nights in Mar 2022
Response from Julio Canto on Apr 8, 2022
Muchas gracias por sus comentarios esperemos que en un futuro no muy lejano tenerlos de nuevo en esta su casa Hotel Punta Esmeralda

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite hotel in Playa
Best hotel in Playa. Away from the noise of 5th av., and just a 10 min walk to Esmeralda beach/cenote. 3rd time staying here and will be back on my next visit. The rooftop pool/terrace is very relaxing with a great view of the city and ocean.
Stayed 3 nights in Feb 2022
Response from Hotel Punta Esmeralda on Mar 19, 2022
Thank you so much for you coment we hope you come back soon

4/10 Poor

Carmelo

Travelled with family
Disliked: Room comfort
Nice location, but not very comfortable
Hotel nicely located near a beautiful beach, with a local feel. But the hotel is literally bare bones, the room had just a bed and a table, only 1 medium size towel per person even if we asked for one more for the baby, no available breakfast, the neighbourhood full of dogs barking all night and waking you up several times. Overall, overpriced considering the lack of services. We won't stay there again if in the area.
Stayed 3 nights in Feb 2022
Response from Hotel Punta Esmeralda on Mar 19, 2022
Lamentamos que no haya podido disfrutar plenamente sus vacaciones; sus comentarios nos permiten mejorar dia con dia Saludos

8/10 Good

Uni

Travelled with family and small children
Liked: Staff & service
Stayed 7 nights in Feb 2022
Response from Hotel Punta Esmeralda on Mar 19, 2022
Muchas gracias por sus comentarios se trabaja dia con dia para mejorar

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique-bargain hotel in locals neighborhood. Can walk to 112 & 5 ave Beach entrance, Mama Linda's Restaurant, Oxxo convenience & snack shops near hotel. Good exercise walk 10ave down to busy part of 5 ave or bike, taxi, rent a car. Took Ado turistica bus from airport. I enjoyed the nice walks, clean cool balcony room, and a full week of budget boutique hotel here. Great beaches & photos for travelers!
Stayed 7 nights in Feb 2022
Response from Julio Canto on Mar 19, 2022
Muchas gracias por sus comentarios esperamos regresen en un futuro no muy lejano a esta su casa Hotel Punta Esmeralda

10/10 Excellent

Gabriel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice little place, clean and good service, close to the beach but far from down town but had bikes available to rent
Stayed 2 nights in Feb 2022
Response from Julio Canto on Feb 11, 2022
Muchas gracias por sus comentarios trabajamos dia con dia para mejorar

8/10 Good

Claudia Corina Urista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. I stayed 4 nights and I like the hotel. The rooms are very big. I will comeback there.
Stayed 4 nights in Jan 2022
Response from Julio Canto on Feb 11, 2022
Thank you so much for your coments we work every day to be betther

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel, friendly, extremely clean. Great place for the price.
Stayed 1 night in Jan 2022
Response from Julio Canto on Feb 7, 2022
Thank you so much for your coments make us work to be better and better

8/10 Good

Maria Ines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. It needs a safe box and dresser.
Stayed 8 nights in Jan 2022
Response from Julio Canto on Feb 1, 2022
Gracias por preferirnos trabajamos dia con dia para mejorar

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, pool area on top of the building was very nice, loved looking at the sunrise from the top of the roof
Stayed 1 night in Jan 2022
Response from Julio Canto on Jan 28, 2022
thank you for your preference we hope to see see you next time in your home Hotel Punta Esmeralda

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022

8/10 Good

bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Walking distance to beach
Stayed 1 night in Jan 2022
Response from Julio Canto on Jan 15, 2022
Muchas gracias por su preferencia trabajamos dia con dia para ser mejores Esperamos en un futuro no muy lejano tenerlos de nuevo en esta su casa HOTEL PUNTA ESMERALDA

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay,wonderful people
Stayed 7 nights in Jan 2022
Response from Julio Canto on Jan 15, 2022
Muchas gracias por su preferencia trabajamos dia con dia para ser mejores Esperamos en un futuro no muy lejano tenerlos de nuevo en esta su casa HOTEL PUNTA ESMERALDA

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel close to the beach. Clean facilities. Bikes available for rent for ~$5/day. People at the front desk were very helpful.
Stayed 2 nights in Dec 2021
Response from Julio Canto on Jan 8, 2022
Muchas gracias por sus comentarios se trabaja día con día para mejorar. Esperamos en un futuro no muy lejano tenerlos de nuevo en esta su casa Hotel Punta Esmeralda

8/10 Good

Joel

Stayed 2 nights in Dec 2021