Deluxe Room, Balcony, Ocean View | Balcony view
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Reviews of Playa Maya by MIJ - Beachfront Hotel

3 out of 5
Playa Maya by MIJ - Beachfront Hotel
Playa del Carmen, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 233 out of 492 reviews" "
Rating 8 - Good. 142 out of 492 reviews" "
Rating 6 - Okay. 59 out of 492 reviews" "
Rating 4 - Poor. 27 out of 492 reviews" "
Rating 2 - Terrible. 31 out of 492 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

ANTHONY

Stayed 4 nights in Apr 2024

6/10 Okay

Dinah Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Small hotel which is good
Stayed 7 nights in Apr 2024

8/10 Good

Tanya

Liked: Cleanliness
Stayed 7 nights in Apr 2024

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A returning customer, this hotel is beautiful and has the front entrance in front of the beach so it's very relaxing to see. I always recommend Playa Maya Hotel :)
Stayed 2 nights in Apr 2024

8/10 Good

Venkata Srinivasarao Chekuri

Liked: Cleanliness
Enjoyed our stay. Little interior to public access
Stayed 4 nights in Apr 2024
Response from RECEPCION on Apr 15, 2024
Dear guestThank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij HotelsWe are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya.Sincerely,Management Playa Maya by MIJ Hotels

8/10 Good

Jean Pierre

Travelled with partner
Liked: Property conditions & facilities
The property needs a direct access from Calle 8 NTE and not to have your shoes wet by the ocean while accessing the hotel by the beach - the rest was fine and the management are excellent people and very hospitable
Stayed 2 nights in Apr 2024
Response from RECEPCION on Apr 15, 2024
Dear guest,Thank you for taking the time to share your observations with us.We are sorry to know that your stay with us did not meet your expectations, we are sure that your comments will be of great help to keep improving our service. Your satisfaction is our top priority.We hope that you will give us the opportunity to welcome you again and regain your confidence towards our brand.Kind regards,Playa Maya by MIJ Hotels

6/10 Okay

Alfred

Travelled with partner
Liked: Cleanliness
Nice staff, spacious room, ample hot water, good views of ocean. Rocky beach, seaweed discolored water, a bit run down, wifi a bit spotty.
Stayed 3 nights in Mar 2024
Response from RECEPCION on Apr 15, 2024
Dear guestThank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij HotelsWe are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya.Sincerely,Management Playa Maya by MIJ Hotels

8/10 Good

Verified traveller

Great day at the beach. Perfect proximity.
Stayed 1 night in Feb 2024
Response from RECEPCION on Apr 15, 2024
Dear guestThank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij HotelsWe are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya.Sincerely,Management Playa Maya by MIJ Hotels

4/10 Poor

Paul

Disliked: Cleanliness, room comfort
Below average hotel
Toilet was running; TV didn't work. The room was barely better than backpacker hostel. Really disappointing stay based on the 8.4 star rating which is clearly innacurrate
Stayed 2 nights in Jan 2024

8/10 Good

thierry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Albert

Travelled with partner
Liked: Cleanliness
Liked it was right on the beach. No deadbolt or peephole on the door. Room was entered twice While we were in bed. Had stayed here several years ago, property has gone downhill.internet only worked half the time. Staff was nice, but new.
Stayed 8 nights in Dec 2023

2/10 Terrible

michelle

Disliked: Cleanliness, room comfort
very rude
your man at the desk would not let me in with my service dog. Your ad on hotels.com said that service dogs were ok. He was tude to me and unkind. he did not care that I had no other place to stay. I asked for a refund and he said no. so you will either refund my money now or I will file a claim with spread word on the internet of your very difficult hotel!!! Michelle
Stayed 2 nights in Dec 2023

6/10 Okay

chris

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No Wifi for 3 consecutive days in the rooms, wifi was available at main restaurant though. Location is great. Right on the beach. People talk about walking across beach to get to hotel, its 30 feet off the street via beach. Rooms are very basic, not dirty but no extras at all. No blanket on bed beyond sheets for example. Breakfast is great, good omelette and coffee, friendly staff. Office staff are so - so, not looking to help. Location is perfect, on the beach, close to everything and central.
Stayed 3 nights in Dec 2023

4/10 Poor

MIHAELA

Stayed 1 night in Dec 2023

2/10 Terrible

German

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nothing works like the jacuzzi, the pool was so dirty, I’d told the guy who’s cleaning to don’t clean my bedroom and he didn’t lessen and throw away my wife’s very expensive lotion.
Stayed 3 nights in Dec 2023

10/10 Excellent

Coy

Stayed 3 nights in Dec 2023

8/10 Good

Juan Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

martin

Travelled with partner
Disliked: Property conditions & facilities
The property needs some major maintenance, we didn't get clean towels all week, staff were good, although, there was different staff every day. Great location
Stayed 5 nights in Nov 2023

6/10 Okay

Bobby

The biggest problem I have is that you actually have to drag all of your luggage through the sandy beach to get to hotel. Also lots of mold under wall AC unit. Only way in and out of room is through sliding glass door with very questionable lock. I didn’t feel comfortable leaving the room or sleeping at night. There are many choices on the beach here. I would recommend finding somewhere else.
Stayed 1 night in Nov 2023

10/10 Excellent

Laura Gail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach was wonderful and the staff at Playa Maya were so amazing and kind!! We really loved the people working at the hotel. Beachfront access is awesome. Also, food here is actually quite good for an included breakfast. The facilities like shower etc are not luxurious, so if that is what you’re looking for this isn’t for you, but it is clean and nice enough for the price! I would definitely recommend this hotel based on how well we were taken care of.
Stayed 5 nights in Nov 2023

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023

10/10 Excellent

Sergio

Liked: Cleanliness
Beach *)& pool
Stayed 2 nights in Oct 2023
Response from Hotel Playa Maya by MIJ on Oct 24, 2023
Thank you so much Sergio!

10/10 Excellent

Tara

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Playa Maya by MIJ on Oct 24, 2023
Thank you so much for your great rating Tara, greetings from the hotel!

10/10 Excellent

ALEJANDRO

Stayed 3 nights in Sep 2023
Response from Playa Maya by MIJ on Oct 11, 2023
Muchas gracias por su calificación Alejandro! Saludos desde el hotel Playa Maya.

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
great manager
Stayed 2 nights in Sep 2023
Response from Playa Maya by MIJ on Sep 11, 2023
Thanks Mark!

4/10 Poor

Jorge

Stayed 2 nights in Sep 2023

2/10 Terrible

Carlos

I do not recommend this place
This place is really old and there’s sea sand everywhere, there’s not even a matt at the entrance of the room to keep it clean. Room furniture are ugly and the bathroom needs a completely remodeled. I dislike the place till the point I went to a different hotel without thinking i. The money I had already paid. Btw. The pictures on website has nothing to do with the reality.
Stayed 1 night in Aug 2023
Response from Playa Maya by MIJ on Sep 11, 2023
Good morning Carlos. Were sorry to hear about your disappointing experience at our hotel.Thank you for sharing your feedback, well put solutions as soon as possible.

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
The manager was very helpful
Stayed 7 nights in Aug 2023
Response from Playa Maya by MIJ on Sep 11, 2023
Good morning Mark, we are glad you found the manager willing to help you! Thank you for taking the time to comment. Best regards!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Perfectly combined the best of both worlds:
Perfectly combined the best of both worlds: beach views and tranquility away from the bustling noise. My stay at serene and relaxing escape while still being just steps away from the beach. The location was absolutely perfect for those seeking a restful stay without the disturbances of the lively nightlife scene. The accommodations were both comfortable and well-appointed. My room had the beach views exactly what I wanted and boasting all the amenities I needed for a pleasant stay. The attention to detail was evident, and the cleanliness of the room truly added to the overall sense of comfort. The hotel's staff deserves special recognition for their warm hospitality and attentive service. They were always available to assist with any inquiries or recommendations, making me feel truly valued as a guest. In conclusion, my stay at was a delightful experience that combined the beauty of the beach and be near the main street. If you're looking for a relaxing getaway in Playa del Carmen, away from the noise yet in the beach, I wholeheartedly recommend this hidden gem. I left feeling rejuvenated and grateful for the wonderful memories created during my stay.
Stayed 3 nights in Aug 2023
Response from Playa Maya by MIJ on Sep 11, 2023
Good morning. Thank you for sharing your wonderful experience at Playa Maya Hotel by MIJ. It sounds like you had the perfect balance of beach views and tranquility, which is ideal for a restful stay away from the bustling noise. The fact that the accommodations were comfortable, well-appointed, and offered beautiful beach views added to the overall charm of your stay. It's great to hear that the attention to detail and cleanliness contributed to your sense of comfort.The recognition of the hotel's staff for their warm hospitality and attentive service is well-deserved, as they play a crucial role in creating a memorable guest experience. Your recommendation of this hidden gem for a relaxing getaway is valuable for future travelers seeking a similar experience.It's wonderful to know that your stay left you feeling rejuvenated and grateful for the beautiful memories you created. Thank you for taking the time to share your positive experience, and I hope you have the opportunity to return for another delightful visit in the future.

8/10 Good

Ernesto

The hotel is adequate. Friendly service but lack parking.
Stayed 1 night in Aug 2023
Response from Playa Maya by MIJ on Sep 11, 2023
Thanks for your great comments Ernesto!

8/10 Good

Yvonne

Stayed 4 nights in Jul 2023

4/10 Poor

Carlos

Disliked: Cleanliness, amenities, property conditions & facilities
It was not terrible but its really a run down property. It reaaalllyyyyy needs some renovation. Beside some of their staff and the location, I would not stay here again. A/C is very little for the space, pool is not clean, resception is a room 10x8, rooms are ok in side- but we had to upgrade because the original was a cave…. And the one that really make me mad!!!:: last day we had no water! Yeap, like you heard it… No water for a very long time. Had to take water from the pool. Free breakfast was very good actually.
Stayed 2 nights in Jul 2023
Response from Playa Maya by MIJ on Jul 19, 2023
Hi Carlos,We would like to apologise for your bad experience during your stay with us; we have taken note of all your comments and we have shared them with the corresponding departments in order to start working from this moment to solve all the faults.We send you our best regards.

8/10 Good

max

Liked: Cleanliness
Great little hotel right on the beach. Clean, friendly and affordable. Be aware that like with every other small beachfront hotel in the area, you do not have parking and have to pay for street parking or a parking lot.
Stayed 3 nights in Jul 2023
Response from Playa Maya by MIJ on Jul 19, 2023
Hi Max!Thank you so much for taking the time to share your experience at Hotel Playa Maya by Mij with all the travelers. We are really glad to hear that you enjoyed your stay with us and appreciated our hotel. If you have the chance to visit Playa del Carmen once again, we will be thrilled to welcome you once again at Hotel Playa Maya by MijBest regards.

8/10 Good

juan

Stayed 6 nights in Jul 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, room comfort
On the beach! Small hotel with view and great eats
We has a nice stay. The power was out on Quinta Avenida so we were concerned about being hot but the manager Benjamin was very nice and showed us the room ahead of check in and it looked great. Power came on right after tour and rooms cooled off quick with in-room ac. Really good value for adjoining room suite. The food at the attached restaurant was delicious way above expectation and the staff were very kind and friendly. The splash pool was convenient but water was a little hazy. two things to consider were that the water pressure was pretty weak in one room, and not working in the other, but that could’ve been just our units. Also, there is no street access for this hotel (it’s literally between sixth and eighth Avenues) so you have to cut through a construction site with your checked luggage to get in (or drag it on the beach). overall a nice stay and a great location just off all the excitement on Quinta Avenida!
Stayed 1 night in Jun 2023
Response from Playa Maya by MIJ on Jul 4, 2023
Good morning Matthew, thank you for sharing your experience. We're glad to hear that you had a nice stay and that the manager, Benjamin, was helpful in showing you the room. We apologize for the water pressure issues in one of the rooms and the lack of street access. Your feedback will be taken into consideration for improvement. Overall, it sounds like you had a pleasant stay in oour hotel, Playa Maya.Greetings!!

10/10 Excellent

Jose, GREELEY

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Playa Maya by MIJ Hotels on Jul 2, 2023
Hola, Nos encantó ser arte de tu experiencia y saber que disfrutaste tu estadía, esperamos tener el gusto de verte de nuevo y poder brindarte un excelente servicio.Nos vemos en otra ocasión!

10/10 Excellent

Erick, reynosa

Stayed 4 nights in Jun 2023
Response from Reception on Jul 9, 2023
Estimado huésped,Gracias por el tiempo dedicado a compartir a través de este comentario cómo ha sido su experiencia en Playa Maya Mij HotelsEstamos muy contentos de saber que hemos logrado que su estancia fuera agradable y esperamos alojarlos de nuevo muy pronto para igualar, mejorar o superar sus expectativas al estilo que nos distingue en Hotel Playa Maya.Saludos cordiales,Playa Maya by MIJ Hotels

2/10 Terrible

Carlos

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
They did not fulfill their promises. There was no free parking, we didn’t receive free breakfast due to the employees boycotting outside. The employees are hardworking sweet people but this hotel does not pay their employees on time and make them work free extra time. We had to leave a day early because there were no workers or service. I would not come back or recommend!!
Response from MIJ HOTELS PLAYA MAYA on Jun 18, 2023
ar guest,Thank you for taking the time to share your observations with us.We are sorry to know that your stay with us did not meet your expectations, we are sure that your comments will be of great help to keep improving our service. Your satisfaction is our top priority.We hope that you will give us the opportunity to welcome you again and regain your confidence towards our brand.Kind regards,Playa Maya by MIJ Hotels

8/10 Good

henry

Liked: Cleanliness, room comfort
Quick weekend away trip
Hotel was clean and tidy for a small local type hotel. Room service was daily and good. The rocks on the beach and the seaweed were a bit problematic but most maneuvered them well. The pool was small and mainly just used by children. The beach entry was different but not a problem once you figured it out. The breakfast was good and a welcome touch. Lady in the office was most helpful. The transport through the hotel is $89.00 and the modern air conditioned bus to and from the airport was 250MXN ($15.00).
View from my room's balcony!
Stayed 3 nights in Jun 2023
Response from Reception on Jun 7, 2023
Dear guestThank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij HotelsWe are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya.Sincerely,Management Playa Maya by MIJ Hotels

10/10 Excellent

olga

Liked: Cleanliness, amenities, property conditions & facilities
The pricing, good location, good breakfast, except the entrance,
Stayed 3 nights in May 2023
Response from Reception on May 31, 2023
Dear guestThank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij HotelsWe are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya.Sincerely,Management Playa Maya by MIJ Hotels

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness
Our room was clean and comfortable. The hotel was close to alot of stores and restaurants. There was alot of seaweed on the beach but infront of all the hotels in that area at the time we were there (mid May). We liked the breakfast at the hotel restaurant. We only had one real issue which was that they tried to charge us for something from the minibar that we did not take.
Response from Reception on May 31, 2023
Dear guestThank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij HotelsWe are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya.Sincerely,Management Playa Maya by MIJ Hotels

2/10 Terrible

Sheryl, Manalapan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
You are not allowed to bring food or drinks to your room. The pool is very small won’t fit 4 people at the same time. the beach had so much seaweed that’s wasn’t removed or cleaned. the breakfast was disgusting and you can’t choose what you want they offer you either eggs or pancakes you can’t have both. Coffee was disgusting. The area around the hotel is not safe. Streets are full of huge cockroaches and flies. Was not a good experience at all and was not fun at all.
Stayed 3 nights in May 2023
Response from Reception on May 19, 2023
Dear guest,Thank you for taking the time to share your observations with us.We are sorry to know that your stay with us did not meet your expectations, we are sure that your comments will be of great help to keep improving our service. Your satisfaction is our top priority.We hope that you will give us the opportunity to welcome you again and regain your confidence towards our brand.Kind regards,Playa Maya by MIJ Hotels

2/10 Terrible

Merna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was very dirty
Stayed 4 nights in May 2023
Response from Reception on May 18, 2023
Dear guest,Thank you for taking the time to share your observations with us.We are sorry to know that your stay with us did not meet your expectations, we are sure that your comments will be of great help to keep improving our service. Your satisfaction is our top priority.We hope that you will give us the opportunity to welcome you again and regain your confidence towards our brand.Kind regards,Playa Maya by MIJ Hotels

8/10 Good

tania

Stayed 4 nights in Apr 2023
Response from Reception on May 25, 2023
Estimado huésped,Gracias por el tiempo dedicado a compartir a través de este comentario cómo ha sido su experiencia en Playa Maya Mij HotelsEstamos muy contentos de saber que hemos logrado que su estancia fuera agradable y esperamos alojarlos de nuevo muy pronto para igualar, mejorar o superar sus expectativas al estilo que nos distingue en Hotel Playa Maya.Saludos cordiales,Playa Maya by MIJ Hotels

6/10 Okay

Rachel

Stayed 1 night in Mar 2023
Response from Receptio on Apr 21, 2023
Estimado huésped,Gracias por el tiempo dedicado a compartir a través de este comentario cómo ha sido su experiencia en Playa Maya Mij HotelsEstamos muy contentos de saber que hemos logrado que su estancia fuera agradable y esperamos alojarlos de nuevo muy pronto para igualar, mejorar o superar sus expectativas al estilo que nos distingue

6/10 Okay

Alejandro

Stayed 1 night in Mar 2023
Response from Playa Maya by MIJ Hotels on Mar 23, 2023
Querido huésped, Gracias por tomarse el tiempo para compartir sus observaciones con nosotros.Lamentamos saber que su estadía con nosotros no cumplió con sus expectativas, estamos seguros que sus comentarios serán de gran ayuda para seguir mejorando nuestro servicio. Consentirlo es nuestra prioridad.Esperamos que nos brinde la oportunidad de recibirlo nuevamente y recuperar su confianza hacia nuestra marca.Saludos cordiales,Playa Maya by MIJ Hotels

10/10 Excellent

scott

Stayed 7 nights in Mar 2023
Response from MIJ HOTELS PLAYA MAYA on Mar 17, 2023
Dear guestThank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij HotelsWe are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya.Sincerely,Management Playa Maya by MIJ Hotels

6/10 Okay

Hugo, Fresno

Travelled with family
Liked: Cleanliness
Hotel entrance is on the beach, problem is, there is not sidewalk, and to get to the hotel, beach has rocks, and the waves were hitting rock, it was unsafe to walk there, with luggage, the first impression is terrible, something like what did I booked and you regret, AC not working and we asked for two towels and they did not provide them, multiple calls and even talked to the manager, she did not care, so for us, we will not stay ever in this hotel, the waiter Rodrigo was awesome
Stayed 7 nights in Mar 2023
Response from Playa Maya By Mij on Mar 15, 2023
Good morning :Thank you for sharing your experience with us, unfortunately there are things that are not within our reach, such as the issue of the entrance, since when you reserve it is specified that it is by the beach, regarding the issue of towels at check-in, the use and change was explained to you of towels, the proper follow-up was given, have a good return homegreetings

8/10 Good

Verified traveller

Travelled with group
Stayed 6 nights in Feb 2023
Response from Playa Maya by MIJ Hotels on Mar 12, 2023
Estimado huésped,Gracias por el tiempo dedicado a compartir a través de este comentario cómo ha sido su experiencia en Playa Maya Mij HotelsEstamos muy contentos de saber que hemos logrado que su estancia fuera agradable y esperamos alojarlos de nuevo muy pronto para igualar, mejorar o superar sus expectativas al estilo que nos distingue en Hotel Playa Maya.Saludos cordiales,Playa Maya by MIJ Hotels

10/10 Excellent

Joel

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything is clean nice and helpful staff been here twice The security guy at night is very friendly and very helpful
Stayed 3 nights in Mar 2023
Response from Playa Maya by MIJ Hotels on Mar 7, 2023
Dear guest,Thank you for the time dedicated to sharing through this comment how your experience has been at Playa Maya Mij HotelsWe are very happy to know that we have made your stay enjoyable and we hope to host you again very soon to match, or better, exceed your expectations in the style that distinguishes us at Hotel Playa Maya.Sincerely,Management Playa Maya by MIJ Hotels