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Reviews of La Casa de la Playa by Xcaret - All Inclusive Adults Only

5 out of 5
La Casa de la Playa by Xcaret - All Inclusive Adults Only
Carr. Chetumal-Puerto Juarez KM 282, Lote 023 2, 77710, Playa del Carmen, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 114 out of 126 reviews" "
Rating 8 - Good. 4 out of 126 reviews" "
Rating 6 - Okay. 1 out of 126 reviews" "
Rating 4 - Poor. 4 out of 126 reviews" "
Rating 2 - Terrible. 3 out of 126 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente para descansar tienen un excelente Servicio de customer service, limpieza comida y actividades. Recomendado 10/10
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 29, 2024
Estimada Beatriz,Muchas gracias por sus comentarios, de todo corazón esperamos recibirle nuevamente en esta su casa.Atentamente,

10/10 Excellent

Maryluna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 25, 2024
Estimada Maryluna ,Buena tarde esperamos que su estancia haya sido mas que placentera, asi mismo será un verdadero gusto recibirle nuevamente en un futuro cercano.Atentamente,

10/10 Excellent

Shawn Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Would recommend to any couple seeking a quiet, secluded get away!
Stayed 5 nights in Apr 2024
Response from Guest Services on Apr 19, 2024
Dear v,Thank you for your praises, we are looking forward to welcoming you again.Sincerely,

10/10 Excellent

Ivan, Caguas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 days at Casa de la Playa on March 2024, celebrating our honey moon. The hotel is impecable and the service is royalty-quality. No kids, only adults, very tranquil, beatiful place. Alberto and Celeste were our hosts and they assisted us in everything and made our wishes came true. All the drivers, oh my God!, gentlemen behind the wheel. The food, the scene, the mood, the pool, the room....everything is top of the line. All the people...just lovely. We cant wait to go back....
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 24, 2024
Dear Ivan,Thank you for all your praises, our team works diligently to create unforgettable memories in all our guests, we will be elated to welcome you again in the near future in this, your casa La Casa de la Playa,Sincerely,

10/10 Excellent

Zechen

Stayed 4 nights in Mar 2024
Response from Guest Services on Apr 10, 2024
Dear Zechen,Thank you for your comments, we are looking forward to welcoming you again.Sincerely,

10/10 Excellent

Jamar, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 7, 2024
Dear Jamar,Thank you for leaving this valuable comment, we are truly looking forward to welcoming you in this your mexican casa.Sincerely,

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 5, 2024
Estimado Lazaro,Muchas gracias por su comentario, esperamos recibirle nuevamente ene sta su casa.Atentamente,La Casa de la Playa

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 27, 2024
Estimada Julia,Muchas gracias por su comentario, estremos encantados de recibirle nuevamente.Atentamente,

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an incredible experience.
Stayed 2 nights in Nov 2023
Response from Guest Services on Feb 10, 2024
Dear Courtney,We are thrilled to read you had such an incredible time with us, we are looking forward to welcoming you again.Sincerely

10/10 Excellent

Oscar

Stayed 4 nights in Jan 2024
Response from Guest Services on Jan 31, 2024
Estiamdo Oscar,Muchas gracias por su comentarios, esperamos tener nuevamente el gusto de recibirle.Atentamente,La Casa de la Playa

10/10 Excellent

Jose, Guatemala

Stayed 5 nights in Jan 2024
Response from Guest Services on Feb 10, 2024
Estimado JoseMuchas gracias por sus comentarios, esperemos tener el gusto nuevamente de recibirle y seguir creando memorias inolvidables.Atentamente,

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we have ever stayed at
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 31, 2024
Dear Craig,Thank you for your comment, looking forward to welcoming you.Sincerely,La Casa de la Playa

10/10 Excellent

Arnold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best and most beautiful property with limited occupants. Excellent and high quality dinning options. We were able to enjoy the heated infinity pool and rooftop pool to ourselves. The beach was shallow and great for swimming and snorkeling. Around $1800 per night is fair if you will take advantage of eating options and pools/beach.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 31, 2024
Dear Arnold,Thank you for all your praises, our team works diligently to create amazing memories, looing forward to welcoming you.Sincerely,La Casa de la Playa

10/10 Excellent

Jiawei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 31, 2024
Muchas gracias por su calificación, esperamos recibirle nuevamente.Saludos,La Casa de la Playa

10/10 Excellent

Daniel

Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 31, 2024
Estiamdo Daniel,Muchas gracias por su comentarios, esperamos tener nuevamente el gusto de recibirle.Atentamente,La Casa de la Playa

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is excellent. Best resort I ever been to.will come again for sure
Stayed 2 nights in Dec 2023
Response from General Management on Dec 24, 2023
Dear ZacharyThank you for taking the time to review your visit to La Casa de La Playa. It is always such a pleasure to read about our guests’ experiences.

10/10 Excellent

Leymar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A luxury all inclusive experience
Stayed 4 nights in Nov 2023
Response from General Management on Dec 24, 2023
Dear LeymarThank you for taking the time to review your visit to La Casa de La Playa. It is always such a pleasure to read about our guests’ experiences.

4/10 Poor

huiyu

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is the first time we have stayed at a luxury hotel and left a negative review like the following. If the hotel's managers read reviews, please improve your staff training. Especially the so-called special butler service. First of all, when we checked in, we didn't feel that the butler was very active in serving us. When we checked in, there were two duplicate $1,000 deposits. I asked butler for the reason. The butler didn't explain clearly. But when I was changing cash at the front desk at night, I asked the front desk. They made a mistake and canceled one of the transactions. Secondly, when we checked in, butler did not inform us that we need to wear the bracelet at all times. So we thought it was just a room key. When we went to the park, we couldn't do anything. We only have two options, go back to the room to get it or ask the supervisor for instructions, but it may take a long time. So we could only go back to the room. The third point is about butler services. If a dedicated butler can only provide such services. Then it is better to cancel this service. In other words, all the driver attitudes in this hotel are more suitable for being a butler. When we got back to the room today, I noticed a lot of colorful stuff stuck to my dog's blanket. These things are very sticky. It turned out that the colorful decoration in front of the mirror fell off. The new butler we replaced today sent us for dry cleaning.
Response from Guest Services Management on Nov 23, 2023
Dear huiyu,First and foremost thank you so much for your feedback, as may know for us exceeding your expectations is paramount, but alas we didnt do it.Rest Assured Ill address this important matter with the Butler department in order to provide the exclusive top-notch service that all of our guests are entitled.Moreover, my team and I will be more than delighted to welcome you one more time in this paradisiac venue, please let me know as soon as this occurs, and Ill elated to design personally your itinerary and be part of a one-in-a-lifetime experience.Respectfully yours,Carlos R.

10/10 Excellent

Victoria

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from Guest Services on Nov 23, 2023
Estimada victoria,Muchas gracias por su comentarios, esperamos pronto poder contar con su visita nuevamente.Atentamente,La Casa de la Playa

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Nov 2023
Response from Guest Services on Nov 15, 2023
Dear Jorge,Thank tour for your comment, we are looking forward to welcoming you.Bests

10/10 Excellent

Diana R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor hotel del mundo.the best hotel of wold
Stayed 3 nights in Nov 2023
Response from Guest Services on Nov 12, 2023
Estimada Diana R,Muchas gracias por habernos visitado esperamos recibirle pronto nuevamente.Atentamente,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Guest Services on Oct 25, 2023
Dear Gordon,Thank you for the review, we truly looking forward to welcoming you.Sincerely

10/10 Excellent

Randy, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel ever
Stayed 3 nights in Oct 2023
Response from Guest Services on Oct 13, 2023
Dear Randy,Thank you for your praises, looking forward to welcoming you.Sincerely,

10/10 Excellent

Brandon, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
insert witty review for a great property here
Stayed 5 nights in Sep 2023
Response from Guest Services on Oct 7, 2023
Dear Brandon,Thank you so much for your comment, we truly are looking forward to welcoming you.Sincerely

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing in every way!
Stayed 7 nights in Sep 2023
Response from Guest Services on Sep 24, 2023
Dear Lauren,Thank you for your praises, looking forward to welcoming you again!Sincerely,

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved absolutely everything
Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 19, 2023
Dear Sergio,Thank you for your kind comments, looking forward to welcoming you!Sincerely

10/10 Excellent

Xiao Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is good and stuffs are very nice.
Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 9, 2023
Dear Xiao Jie,Thank you for chose us as your home for the past days, well be delighted to welcome you again.Sincerely,

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Guest Services on Aug 13, 2023
Estimado Sr Juan Carlos,Muchas gracias por su calificación, estaremos encantados de recibirle nuevamente.Cordialmente,

10/10 Excellent

Yuneisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever …. Expensive ….pero valio la pena cada centavo
Stayed 1 night in Jul 2023
Response from Guest Services on Aug 7, 2023
Estimada Yuneisy,Thank you so much for your praises, we are very looking forward to welcoming you.Sincerely,

10/10 Excellent

Lilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para mi este ha sido el Mejor hotel Que he disfrutado mis mayordamas Mariel y celeste hicieron de nuestra estadia un festival de sorpresas y atencion delicada
Stayed 3 nights in Jul 2023
Response from Guest Services on Aug 7, 2023
Estimada Lilia,Muchas gracias por su excelente calificación, esperamos poder recibirle proximamente.Cordialmente,

10/10 Excellent

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service!
Stayed 4 nights in Jul 2023
Response from Guest Services on Jul 20, 2023
Estimado Pierre,Muchas gracias por sus excelentes calificaciones, esperamos poder recibirle pronto.Cordialmente,La Casa de la Playa

10/10 Excellent

Karla

Stayed 5 nights in Jun 2023
Response from Guest Services on Jul 29, 2023
Estimnada Karla,Muchas gracias por su excelente calificaciónr especto a su estancia con nosotros, de todo croazón esperamos recibirle pronto nuevamente.Cordialmente,

10/10 Excellent

Dalia

Beyond my expectations I love luxury travel and this trip exceeded my expectations
Stayed 5 nights in Jun 2023
Response from Guest Services on Jun 27, 2023
Dearest Dalia,Thank you so much for your kind comments, rest assured that we will be sharing them with the staff, looking forward to welcoming you again!

10/10 Excellent

Zhuyu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
best of the best resort in Cancun even all over the world
Stayed 3 nights in May 2023
Response from Guest Services on Jun 5, 2023
Dear Zhuyu,First and foremost thank you for such a beautiful words regarding your last stay, well be thrilled to welcome you again in this your casa, La Casa de la Playa.Sincerely yours,

10/10 Excellent

Tabitha, Greensboro

Travelled with partner
Nothing short of amazing
Stayed 2 nights in May 2023
Response from Guest Services on May 31, 2023
Dear Tabitha,Thank you for your praises, we are really looking forward to welcoming you again.Kindly,La Casa de la Playa

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Casa de la Playa, Gerencia General on May 24, 2023
Estimada Nicole,En La Casa de la Playa estaremos encantados de recibirle nuevamente.Saludos,

10/10 Excellent

Annabel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the customer service to the delicious food and beautiful views, everything here is perfect! It is pricey but worth it. The personal vehicles is definitely a plus. I will visit again and recommend to everyone
Stayed 3 nights in May 2023
Response from General Management Casa de la Playa on May 21, 2023
Dear Annabel,First and foremost thank you for your praises, our team works diligently to deliver unique service and of course one in a lifetime experiences, and we will be very looking forward to welcoming you again.Sincerely,La Casa de la PlayaGuest Services

10/10 Excellent

Yliana

Stayed 5 nights in Apr 2023
Response from Casa de la Playa, Gerencia General on May 24, 2023
Estimada Yliana,Muchas gracias por su amable calificacion, nuestro equipo estará encantado de recibirle nuevamente.Cordialmente,

2/10 Terrible

Richard

Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 22, 2023
Dear Richard,Thank you for choosing us for your most recent trip to La Riviera Maya. It is a pleasure to learn that you had a wonderful stay with us. Sincerely,

4/10 Poor

Richard

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Hotel was very quite and relaxing, the butter Kiyoshi was great !!!!!! and guest service treated us very well, me and my wife had headaches come to find out that there was mold running down from the ceiling when the ac was running At night, we should the staff and got the manger, the problem began because she stated The black mold was when the door opened,, and I stated to her that we did not have the door open while we were sleep, so yes I understand humidity will get on the mirrors but that’s mold on the ceilings, the entire time I was expressing that it ran down on us while we were sleep the manger said it’s the humidity,,, then she stated that I book the wrong room on Friday so I owed extra money, And she gave us a free upgrade when we came ,, said I no longer what to speak to you because your are lying,,later on she agreed she did not give a up grade,,,,, we were sitting out side waiting for the key to the new room when the bell guy came and said I’m here to get your luggage so we walked out the door to have to go up stars to wait get new keys to new room, the new room was good but the Manger could have understood and said I will credit you for a night because now you have to repack and relocate.
Stayed 3 nights in Mar 2023
Response from Hotel Management on Apr 22, 2023
Dear Richard,Thank you very much fort taking the time to leave us a review of your experience, and for noting the aspects of your stay,both positive and the ones that need improvement. We truly value all guest feedback, and first of all we wish to acknowledge your wonderful and very kind comments about our team. Especially so, with regards to their thoughtful touches such as Kiyoshi Please also be assured that we have taken your feedback with regards to the problem in your room we wish to further apologize. This is very unusual for the team of La Casa de la Playa.Be assured that we will monitor this standard over the coming days. We hope that we will have the opportunity to welcome you back again in the future in our unique resort, and with thanks for your care and attention in leaving us a great and helpful review.Sincerely,

10/10 Excellent

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly outstanding service and accommodations. I have stayed at high end properties in the world, this by far the best of all. It is rare to find a an all inclusive with of this caliber. La Casa de la Playa it is to me the BEST BEACH HOTEL in the world. I dare you to find natural beauty, culture, art, architecture, private beach, exclusive experiences, Michelin star dining, and above the outstanding and warm care of the entire staff. Shoutout to Abraham, Laura, Gabriel and Stephanie and many more, for making our last stayed unforgettable. I will be back most likely this year to my home on the beach!
Stayed 1 night in Mar 2023
Response from General Management on Mar 13, 2023
Dear Arlene, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and that our facilities, services and staff exceeded your expectations. We will share your kind words with our amazing team. Hopefully, we will be welcoming you back to Casa de la Playa very soon. Sincerely, Casa de la Playa

10/10 Excellent

AMIR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from General Management on Mar 11, 2023
Dear Amir, While sending you warm greetings, from Casa de la playa, we would like to thank you for choosing us, we are more than grateful that you had an incredible stay with us. We are very much hoping to welcoming you again in a future. Sincerely, La Casa de la Playa

10/10 Excellent

joshua

Response from Hotel Management on Apr 3, 2023
Dear JoshuaThank you for the great review of our hotel! we hope to see you again very soon. Sincerely,

10/10 Excellent

Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, luxurious accommodations with a beach home feeling. The place were you truly rest, relax and enjoy. Best beach boutique hotel in Mexico!
Stayed 1 night in Mar 2023
Response from General Management on Mar 7, 2023
Dear Arlene, We are more than grateful that you have enjoyed your stay in Casa de la Playa and that our services, and staff exceeded your ecxpectations.Hopefully we will be welcoming you back in the future.Sincerely, La Casa de la Playa

10/10 Excellent

VLADISLAV, EAGAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect vacation!
Stayed 8 nights in Feb 2023
Response from General Management on Mar 6, 2023
Dear VLADISLAV, We are more than grateful that you have enjoyed your stay in Casa de la Playa and that our services, and staff exceeded your expectations. Hopefully we will be welcoming you back in the future.Sincerely, La Casa de la Playa

10/10 Excellent

Nicole

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Magical!
Stayed 4 nights in Feb 2023
Response from General Management on Feb 28, 2023
Dear Nicole,Thank you very much for your feedback, we are more than grateful that our staff, service, and facilities exceeded your expectations.We really hope to welcome you again in the future.Sincerely,Casa de la Playa

10/10 Excellent

Katiria, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort - clean, with incredible and spacious rooms, adults-only and boutique! From check in to check out, the staff were friendly and work hard to ensure you have a great stay. Guillermo, our conceige, was top notch. Friendly, attentive and all-around wonderful person. All the hostess and restaurant employees were fantastic! Bartenders Raul and Luis were awesome. They were so knowledgeable about tequilas and mezcals and happy to teach. We even made a few custom drinks together!!! The team at the sky bar were also fantastic! The restaurants were great and with really thoughtful concepts and menus. Loved them. The mezcal bar and chocolate bar were great. It would be great to show movies or have evening hours at the sky bar. Will definitely be back!
Stayed 2 nights in Feb 2023
Response from General Management on Feb 28, 2023
Dear Katiria, We are more than grateful that you have enjoyed your stay in Casa de la Playa and that our services, and staff exceeded your ecxpectations.Hopefully we will be welcoming you back in the future.Sincerely, La Casa de la Playa

10/10 Excellent

Katiria, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extended my stay because it was so great. Guillermo is the best concierge!!
Stayed 5 nights in Feb 2023
Response from General Management on Feb 28, 2023
Dear Katiria,While sending you warm greetings, from Casa de la playa, we would like to thank you for choosing us and we are more than grateful that you had an incredible stay with us.We are very much hoping to welcoming you again in a future. Sincerely, La Casa de la Playa

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from General Management on Mar 7, 2023
Dear Renee, thank you very much for choosing Casa de la Playa for your well deserved vacation. We are more than grateful that our facilities, services and staff exceeded your expectations.We hope to welcome you back to Casa e la Playa in the future. Sincerely, Casa de la Playa

10/10 Excellent

chaim

Liked: Staff & service, amenities, property conditions & facilities
No word can express my stay from 1st day pleasure staff accommodation any time any request simple amzing amzing
Stayed 4 nights in Jan 2023
Response from General Management Casa de la Playa on Jan 28, 2023
Dear Chaim, We are more than grateful that you have enjoyed your stay in Casa de la Playa and that our services, and staff exceeded your ecxpectations.Hopefully we will be welcoming you back in the future.Sincerely, Casa de la Playa