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Reviews of Hotel Real del Mayab

2 out of 5
Hotel Real del Mayab
Calle 3 Sur #153, between Av. 10 y Av.15, Col. Centro, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 206 out of 349 reviews" "
Rating 8 - Good. 113 out of 349 reviews" "
Rating 6 - Okay. 21 out of 349 reviews" "
Rating 4 - Poor. 4 out of 349 reviews" "
Rating 2 - Terrible. 5 out of 349 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sanja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very simple, clean and quiet hotel with great location.
Stayed 4 nights in Mar 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service
The staff was very good but the shower was terrible. Water pressure was low and it came out either very hot or cold no in between.
Stayed 3 nights in Apr 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Olena

Liked: Cleanliness, staff & service
Stayed 10 nights in Nov 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente staff , amigables y muy serviciales y muy limpio , muchas gracias
Stayed 2 nights in Nov 2023

2/10 Terrible

Norma

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing about the picture on rhe website terrible very disappointed
Stayed 3 nights in Aug 2023

10/10 Excellent

Cristhy

Liked: Cleanliness, staff & service, property conditions & facilities
All the necessary things we need for our activities.
Stayed 3 nights in Jul 2023

8/10 Good

Deepa

Travelled with family
Liked: Cleanliness, staff & service
Close to 5th avenue, beach is walkable. Only problem we had is the bathroom shower, water pressure is very very low.
Stayed 5 nights in Jun 2023

10/10 Excellent

Paula

Stayed 2 nights in Jun 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Minghui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
Go location! The room is clean. I would like to return
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and warm staff and very accommodating. I had to store my luggage in their office so I could catch the very early tour to Chichen Itza. The staff waited until I returned at 10PM and finally checked in. They wanted to make sure I was settled and okay. What excellent and caring service! I would definitely stay again!!
Stayed 4 nights in Dec 2022

8/10 Good

Elena

Stayed 3 nights in Oct 2022

10/10 Excellent

yaling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite area, nice staff, cool ac, convenient location
Stayed 5 nights in Sep 2022

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for location
The staff was very helpful and accommodating! I was able to arrange an early flights, on-site parking was easy, and when the aircon in my room didn't work, they were able to switch me to a different room. This hotel was a great deal for the price: taxi stand right outside, and a quick 5 minute walk to the beach and 5th avenue.
Stayed 8 nights in Sep 2022

10/10 Excellent

Siddhartha, Elmhurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked inside the main road, it's quiet, affordable and close to everything - bus, ferry, and the market. The receptionist is very helpful and she gave the best recommendations.
Stayed 2 nights in Jul 2022

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a budget property one block from the main Ferry Station this place was excellent. It was super clean, very quiet, there was a water cooler nearby to refill our water bottles and the stuff was very friendly. We are also grateful for the early check-in although I'm sure that is not always available if they are busier. The front desk staff helped us booked a tour to Chichen Itza, as well. If we have another quick overnight or two in Playa del Carmen we would stay again.
Stayed 2 nights in Mar 2022

10/10 Excellent

chrissy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the bus stop and a short walk to the beach. Staff were friendly too.
Stayed 3 nights in Feb 2022

8/10 Good

Guadalupe, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to beach, shopping, dining and public transportation. Excellent staff and responsive to one's needs. If you don't mind the music from nearby establishments (evening hours), then this is a good place to stay. Very economical.
Stayed 11 nights in Feb 2022

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem 💎
Very friendly and helpful staff. The room was pristine and very comfortable and the temperature was just right. There are no windows to the outside only onto an interior courtyard that is full of light and tropical plants but you have to keep your curtains drawn closed for privacy. It is in a great location just outside the gates to playacar and near to all the amenities of playa del Carmen. Restaurants and corner stores all within very short walking distance. The staff was very accommodating and beyond helpful.
Stayed 2 nights in Jan 2022

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy hotel in a super convenient location. Very close to everything yet, away from the noise from the bars and clubs. The ac worked bit it would turn off at times and on our last day we couldn’t open the water valve. My husband had to use scissors to turn it on. Just maintenance things. Other than that we loved it here!!
Stayed 5 nights in Dec 2021

10/10 Excellent

patrick

Liked: Property conditions & facilities
Beautiful building, great location, super clean, wonderful staff. That pretty well sums it up. Great place.
Stayed 3 nights in Jul 2021

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place and a great location. A very clean and charming boutique hotel. Would definately stay here again.
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, clean, great place to stay
Stayed 2 nights in Jul 2021

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
There was mold in the bathroom.
Stayed 2 nights in Jul 2021

8/10 Good

Rose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
We loved the location. Just a few feet to Oxxo for morning coffee. The young ladies cleaning our room were awesome, they always left us the cutest towel animals too. Everyone was always helpful and friendly. We had to leave early due to new regulations on flights to US, no issued at all for a refund on our remaining days left on the original reservation. We would definitely return again.
Stayed 7 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just do it.
Excellent. Super nice people. One of the best Hotels for the price! Just do it.
Stayed 10 nights in Nov 2020

8/10 Good

JC, Alberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a budget hotel, the room, sheets, towels smelled very clean. Towels where excellent quality, usually at lower priced hotels you get crappy towels! Was quiet, walking distance to everything. Only complaint was poor water pressure.
Stayed 1 night in Nov 2020

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt safe during the hurracane
Hotel is in a great place, very safe and secure, convenient to 5th avenue and the ferry. We were there during the hurricane and felt very safe and informed throughout the entire storm. Usually there is breakfast each morning, but during the COVID restrictions there is not, but were compensated for it. Very nice staff and owners!
Stayed 4 nights in Oct 2020

8/10 Good

Dee Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
nice place to stay for a night
Our stay at Hotel Real del Mayab was good. The room was clean and updated. The included breakfast was simple and good. My only complaint is that the bed was very hard.
Stayed 1 night in Feb 2020

8/10 Good

Supersoccer2005, New York

Travelled with partner
Liked: Staff & service, amenities
It’s a good place to stay. A few mins away from 5th Ave. A little out dated.
Stayed 1 night in Mar 2020

10/10 Excellent

AngelG, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the stuff were really friendly and helpful. The security guard helped me bring up my luggage and he himself checked me in (arrived at midnight). Breakfast is included and simple but delicious. The hotel is beautiful. Parking is limited but I always found a spot. Ice cold A/C too. Will definitely stay here again.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, simple hotel
A nice little hotel close to the bus station and the ferry. We wouldn't use it for a week's vacation but it was perfect for a single night in the middle of a journey. Room was clean, everything worked, and the staff was helpful.
Stayed 1 night in Feb 2020

8/10 Good

AD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to 5th avenues shopping And restaurant and night life.
Stayed 1 night in Feb 2020

8/10 Good

Sofie, Grand Rapids MI

Travelled with group
Liked: Cleanliness, staff & service, amenities
The front desk was ready for us with a map and many recommendations. Everything is nearby this hotel so you can walk pretty much anywhere and it's awesome! the water pressure in the shower was weak but I mean we showered regardless. Love it and would stay here again!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
A lovely, clean, comfortable hotel with great service only a couple of blocks from the beach, at a very reasonable price. A very friendly family with personal care. The breakfast was much more than Continental, almost a mini-buffet with eggs, cereal, fruits, juice etc. Would greatly recommend a stay.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place feels like home, and I'm from Canada so that's saying a lot lol. It's very simple, but so many amazing personal touches. Thre staff is wonderful and have thought of everything to ensure your comfort.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff is friendly. The rooms are clean. The hot water is really hot and the breakfast is good! It's a good launching place for the first or last night of your visit to the area. We have stayed there twice now and enjoyed it both times.
Stayed 1 night in Nov 2019

10/10 Excellent

Mr G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visit
Very good. Have stayed before. Convenient location and helpful staff
Stayed 5 nights in Oct 2019

8/10 Good

J.Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Traveler
Excellent location, clean, inexpensive, would stay here again.
Stayed 1 night in Aug 2019

4/10 Poor

Jeff

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is clean but smelled like pee. No ample parking space. Hotel does not have a visible sign so it is hard to find.esp.at night. You get what you paid for
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as it’s so close to Cozumel pier yet quiet for a good night sleep.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right near beach and port with lots of places to eat and drink
Stayed 1 night in May 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Budget Choice.
The hotel is close to the ferry terminal and the bus terminal on Avenida 5. There is a pedestrian mall on Avenida 5 also with many shops and places to eat. The room is clean and comfortable and the TV has some channels in English.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love here cause location was very safe and easy to access to 5th street.
Stayed 3 nights in Apr 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019