Indoor pool, seasonal outdoor pool, pool umbrellas
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Reviews of RiverStone Condo Resort & Spa

4 out of 5
RiverStone Condo Resort & Spa
212 Dollywood Ln, Pigeon Forge, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 783 out of 1021 reviews" "
Rating 8 - Good. 163 out of 1021 reviews" "
Rating 6 - Okay. 40 out of 1021 reviews" "
Rating 4 - Poor. 24 out of 1021 reviews" "
Rating 2 - Terrible. 11 out of 1021 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yattap

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From your staff, to your groundskeepers this facility was absolutely everything i hope it to be and i can't wait to comeback again. #227 was beautiful and well put together with everything we needed and more. Sincerely Kenyatta and Debbie Pumphrey
Stayed 2 nights in May 2024

10/10 Excellent

Harmony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in May 2024
Response from Management on May 28, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The condos are very clean and updated, pool area is nice. There was a lot of rain so the interior walkways has a lot of water and were slippery so you needed to be careful walking to the elevators and stairs. Quiet and relaxing place, sitting on balcony was very peaceful!
Stayed 4 nights in May 2024
Response from Management on May 28, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Cedric

Everything
Stayed 3 nights in May 2024
Response from Management on May 27, 2024
Cedric, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Mike

Liked: Amenities
Great
Stayed 1 night in Apr 2024
Response from Management on May 26, 2024
Mike, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Just perfect for families.
Stayed 6 nights in May 2024
Response from Management on May 26, 2024
John, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Michael, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing condo!
Stayed 1 night in May 2024
Response from Management on May 25, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was a breeze. The staff was polite and professional. The accommodations were perfect. The location was just right. I highly recommend the resort.
Stayed 5 nights in May 2024
Response from Management on May 25, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Craig, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Management on May 26, 2024
Craig, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Jabaree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in May 2024
Response from Management on May 25, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Naman, Dawsonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and amenities
Stayed 2 nights in May 2024
Response from Management on May 24, 2024
Naman, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our balcony faced the golf course. The scenery was beautiful, the condo was spotless, and the atmosphere delightful!
Stayed 3 nights in May 2024
Response from Management on May 24, 2024
Sandy, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I have stayed in pigeon forge. Will always look here first for openings. Amazing everything.
Stayed 1 night in May 2024
Response from Management on May 24, 2024
Michael, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Jeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and the staff was so kind. I would definitely stay again.
Stayed 4 nights in May 2024
Response from Management on May 24, 2024
Jeria, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Tommy

Friendly staff. 24 hour indoor pool and hot tub is amazing. Will be our new place to stay when in Pigeon Forge.
Stayed 3 nights in May 2024
Response from Management on May 24, 2024
Tommy, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Management on May 24, 2024
Beverly, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Grounds were being redone for spring. Lots of trees and flowers. Condo was clean and well kept. Had a rustic look. Beautiful. Best I’ve seen in PForge.
Stayed 4 nights in May 2024
Response from Management on May 22, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed here and had a great experience. We had a 2 bedroom suite and it was very spacious and very clean. The pool and lazy river were great. Would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Management on May 21, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so amazing. Thank you! We will be staying here again.
Stayed 2 nights in May 2024
Response from Management on May 20, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

8/10 Good

Robert

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
😁
Stayed 2 nights in May 2024
Response from Management on May 20, 2024
Robert, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and exactly as described on line. Would definitely stay here again. So clean and peaceful.
Stayed 7 nights in May 2024
Response from Management on May 20, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The river view is beautiful and we loved the "white noise" it provided. However, the laundry is unable to be accessed due to awful placement behind a door that wont open wide enough to access the bottons or knobs and you can barely get your clothes in. Plus, they were both so loud when we washed our clothes that we had to leave our room. Even in the bedroom with the door closed, it was too much. Also, I have stayed in many timeshare/resort properties, and there is always a little welcome basket with one or two coffee packs for the machine in the room, but there was nothing there. We dont have a compatible machine at home, so it was pointless buying something just to use once or twice. Other than that, the grounds are beautiful, bed was comfortable, kitchen had nice amenities, and the view, minus the parking lot across the street, was beautiful.
Stayed 2 nights in May 2024
Response from Management on May 20, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and spacious rooms on the river with plenty of entertainment for all ages. My family really enjoyed the indoor pool and heated lazy river. The gym was also well-equipped. The location is convenient to activities on the parkway as well as Dollywood. Friendly and accommodating staff. We will definitely stay at this property again.
Stayed 2 nights in May 2024
Response from Management on May 21, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Jindong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Management on May 19, 2024
Jindong, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Lazy river was a hit fir our family.
Stayed 1 night in May 2024
Response from Management on May 19, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice the room was wonderful. The pool and jacuzzi was a lil dirty there was stuff floating in it so i didnt feel comfortable getting in them. I realize there are children that are there and the trash probably came from them. I was just hoping there would of been a net or something i could of fished it out with. Other than that our experience was great my husband is already talking about going back
Stayed 3 nights in May 2024
Response from Management on May 17, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were excellent. The staff was friendly and helpful, above and beyond what was expected. I really enjoyed my stay and the interactions with the staff. It's such a beautiful place and the location was perfect. 12/10!
Stayed 5 nights in May 2024
Response from Management on May 22, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

6/10 Okay

Sean

Liked: Property conditions & facilities
Disliked: Staff & service
Excellent property. Huge room at a very reasonable price. Really close to local attractions. Only issue we had was on day 2 when we woke up with no hot water. Because we had to leave we were forced to take cold showers. Yes, they came to fix it but 10 minutes before we had to leave. When we told the front desk staff what happened they seemed to not care and were bothered we brought it up. They don’t offer an apology or any offer to make it right.
Stayed 3 nights in May 2024
Response from Management on May 17, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived everything about it and will definitely be back
Stayed 3 nights in May 2024
Response from Management on May 17, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Fedly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying there again
Stayed 3 nights in May 2024
Response from Management on May 17, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in May 2024
Response from Management on May 17, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

DANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value as room rate included full condo with fully stocked kitchen had we wanted to prepare food there. Condo was very clean and nicely decorated. LOVED the heated outdoor lazy river/pool. Limited but available garage parking. Close to everything. Will stay again and recommend to others. Dislikes: 1. Noted many of the lighting on steps were damaged. Seems like repair needed or install other lighting for safety. 2. Given 1 key card for access, which was inconvenient. Had to juggle if one person wanted to go to pool or go get coffee at the office. Denied 2nd card when asked. 3. Coffee makers in room but need to bring your own coffee and filters, but kurig pods compatible. This really was not problem. as there was good quality coffee & tea always available in lobby. Think this should be publicized so guests could bring if they wanted. 4. Staff was neutral. Did not engage. Somewhat dismissive. Dana conte stayed in rm #317 5/6-5/9/24
Stayed 3 nights in May 2024
Response from Management on May 16, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was very nice
Stayed 3 nights in May 2024
Response from Management on May 15, 2024
Garrett, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and the lazy river was a great way to relax
Stayed 3 nights in May 2024
Response from Management on May 15, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family liked everything about the property, the only thing I did not like was our room faced the golf course I would have preferred the Mountain View 🙂
Stayed 3 nights in May 2024
Response from Management on May 15, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the resort! The room was beautiful, and there was plenty of parking. The pool and fitness center were also very nice. The only real disappointment was the lack of in room coffee. There was a coffee maker, but no coffee was provided. We had to walk down the street to the lobby for coffee in the morning and didn’t stay long enough to make it worth buying coffee for the room. It’s an odd thing for a room in that price point. There was some wear and tear in the kitchen and sliding glass doors. The room definitely needed some repair. We really enjoyed the river view, the bed, and in room laundry. We weren’t able to get spa appointments with a week’s notice, so call early if you’d like those services. Overall, it was a positive experience.
Stayed 2 nights in May 2024
Response from Management on May 13, 2024
Barbara, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

MARILYN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. The unit we stayed in was so nice, I almost wanted to ask if it was for sale lol. Great place for the family to go. Clean, quite, friendly staff, we received a free upgrade just because and were told they do returning customer discounts. We will definitely be back and stay at the Riverstone. Everything we planned on doing was less than 20 minutes away from here. Love, love, love this place! Thank you again for a great stay!
Stayed 2 nights in May 2024
Response from Management on May 13, 2024
Marilyn, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Margaret, White Hall

Liked: Amenities
Great condo!
Stayed 5 nights in May 2024
Response from Management on May 13, 2024
Margaret, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

8/10 Good

JULIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how roomy and clean it was. My only disappointment was being told I would be charged $250 for smoking anywhere on the premises including the balcony and car. I did observe several people smoking all over the premises so I did feel some type of way about that. Overall it was a 9/10
Stayed 2 nights in May 2024
Response from Management on May 13, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

suyapa

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent place for the family!!!
Stayed 1 night in May 2024
Response from Management on May 11, 2024
Suyapa, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities
This place never disappoints! It’s always clean and the rooms are beautiful and spacious. The staff are always friendly and ready to assist in any way.
Stayed 2 nights in May 2024
Response from Management on May 11, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds. Free coffee, tea, and cocoa available in the lobby was a nice touch. Heated lazy river was so relaxing. Will be back!!
Stayed 4 nights in May 2024
Response from Management on May 11, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on May 11, 2024
Steven, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so wonderful. We had such a wonderful time. It was quiet and so peaceful. We loved the pools.
Stayed 4 nights in May 2024
Response from Management on May 10, 2024
Cynthia, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed being so close to all of the attractions and yet still being able to enjoy the riverside view
Stayed 7 nights in May 2024
Response from Management on May 9, 2024
Scott, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies that checked us in were amazing. It was fairly busy yet they were professional and courteous. During our stay the maintenance staff was helpful in guiding us to the areas we were looking for. The lazy river was serene, the hot tub was nice and warm. Check out was seamless.
Stayed 1 night in May 2024
Response from Management on May 9, 2024
Mary, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Kaylajo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing. My family is already planning for next year.
Stayed 3 nights in May 2024
Response from Management on May 9, 2024
Kaylajo, Thank you for your kind words and your review. We hope to have you as our guest in the future when travels bring you back to the area. Have a wonderful day!

10/10 Excellent

Penelope, Newark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained with lovely amenities. We had both a screened room and a balcony. The unit was very spacious and well equipped.
Stayed 3 nights in May 2024
Response from Management on May 9, 2024
Penelope,Thank you for the review!We 're delighted to hear that you enjoyed your stay! We look forward to welcoming you back again soon.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Management on May 8, 2024
Deborah, Your feedback is much appreciated and helps our team improve. You're welcome to come again anytime.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are great. River view is beautiful and peaceful.
Stayed 4 nights in May 2024
Response from Management on May 6, 2024
Greetings from the RiverStone resort and spa, We sincerely appreciate your positive feedback. It bring us great joy to hear that you thoroughly enjoy your stay. We look forward to welcoming you back for another extraordinary experience.