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Reviews of Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel

4 out of 5
Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel
2905 Parkway, Pigeon Forge, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 374 out of 518 reviews" "
Rating 8 - Good. 89 out of 518 reviews" "
Rating 6 - Okay. 33 out of 518 reviews" "
Rating 4 - Poor. 10 out of 518 reviews" "
Rating 2 - Terrible. 12 out of 518 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay close to everything
Stayed 2 nights in May 2024

10/10 Excellent

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk to restaurants and stores. The room was clean and comfortable. Would stay again.
Stayed 1 night in May 2024

8/10 Good

Marcelino

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The road noise was a bit loud.
Stayed 4 nights in Mar 2024
Response from Hotel Managment on May 2, 2024
Thank you Marcelino for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

6/10 Okay

Deborah

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We booked this property in feb. At check in they gave us a cheaper room on back of hotel.went down to desk told them this is not the correct room. He said your room was booked yesterday.he said there was nothing i could do sorry. I said just refund me i will go somewhere else.he said cant do that you booked through expedia. When i got angry he said i will give you someone elses room.this left me very angry that we even are having this argument.i am still angry and will never stay there again.this manager needs to go to customer service school because he has zero customer service skills.at least they emptied the trash did not make the bed.
Stayed 4 nights in Apr 2024

10/10 Excellent

Linda

Very nice
Stayed 3 nights in Apr 2024
Response from Hotel Managment on May 2, 2024
Thank you Linda for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay. It is nice. The rooms are nice size with separate living area with two TV's. Great for families. Close to all attractions and about 10 min from Dollywood,
Stayed 2 nights in Apr 2024
Response from Hotel Managment on May 2, 2024
Thank you Jeffery for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Mar 2024
Response from Hotel Managment on May 2, 2024
Thank you Ryan for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

6/10 Okay

Kyle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room had multiple lights that did not work and multiple outlets that were not functional. Air temp was much higher than the AC unit inside the room. Pool was murky and cloudy both days. Host made a poinnt to say the building is a couple years old and basically new which only makes those problems worse in comparison. Would not return.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place
Stayed 1 night in Mar 2024
Response from Hotel Managment on May 2, 2024
Thank you Rodney for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

10/10 Excellent

Samantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed comfortable. Quiet. Private balcony. Water pressure in shower could be better
Stayed 1 night in Mar 2024
Response from Hotel Managment on May 2, 2024
Thank you Samantha for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

10/10 Excellent

Katlyn

Stayed 3 nights in Mar 2024
Response from Hotel Managment on May 2, 2024
Thank you Katlyn for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Managment on May 2, 2024
Thank you Maxine for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

6/10 Okay

Sam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice facilities. Overly expensive poor breakfast buffet. Cold food and not well stocked. This kind of breakfast is included with room at other hotels of this type. Felt like we were ripped off. I complained to front desk and they offered nothing.
Stayed 3 nights in Mar 2024
Response from Hotel Managment on May 2, 2024
Thank you Sam for your review of the Holiday Inn & Suites Pigeon Forge We are so sorry the breakfast Issues We hope you will come back and give us a second chance.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and close to strip so could walk to destinations.
Stayed 4 nights in Mar 2024
Response from Hotel Managment on May 2, 2024
Thank you Wendy for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the Convention Center, all we ad to do was walk across the bridge and we were in the lot.
Stayed 2 nights in Feb 2024
Response from Hotel Managment on May 2, 2024
Thank you Ken for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

2/10 Terrible

Kristin

Travelled with family and small children
Disliked: Staff & service, amenities
Absolutely awful from check in to check out. We checked in with a man names Brian who was extremely rude. He scolded us for the way we booked our hotel, refused to let me pay cash even though I chose pay at property, told me he was only charging incidentals to my card for $25 and then charged the whole stay to it. Fast forward to Saturday morning when I woke up to an additional $232. (This was also happening to at least 8 other people who stayed and were checked in by Brian , some customers have extra charges up to $1,500) when I asked the front desk about it they couldn’t give me any answers as to why our cards were being charged they then told us after hours it was a glitch in the system. I spoke with the general manager Don who just like his staff was completely rude. Offered me $50 at check out and I let him know more needed to be done since they were taking all of our money his response was “if this isn’t good enough you don’t deserve anything”. After speaking with staff through the weekend and our money still not being returned we found out it was not a glitch but user error from the rude man named Brian who checked us in. I had called the front desk on Saturday evening to ask for towels and Brian answered and once again was extremely rude he answered the phone with “what do you want”. Between the awful customer service and them fraudulently charging our cards the stay was pretty much ruined. We all spent more time fighting with them then enjoying our trip.
Stayed 2 nights in Mar 2024

8/10 Good

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Managment on May 2, 2024
Thank you Patsy for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, breakfast was good. Staff very friendly.
Stayed 1 night in Feb 2024
Response from Hotel Managment on May 2, 2024
Thank you Anthony for your review of the Holiday Inn & Suites Pigeon Forge, We are so glad you loved the breakfast and that you had a wonderful Experience with the staff. We hope you come stay with us again soon.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Clean and quiet
Stayed 1 night in Feb 2024
Response from Hotel Managment on Mar 3, 2024
Thank you Joseph for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

V.

Travelled with family, Business traveller
Very Clean, and friendly staff. Affordable Price.
Stayed 1 night in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you V for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

4/10 Poor

Ruby

Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge, Please do let us know what we could have done to have made your stay better.

10/10 Excellent

Kapri

Liked: Cleanliness, staff & service, property conditions & facilities
Similar to the boardwalk at Myrtle Beach. Plenty of shops/restaurants/attractions within walking distance.
Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you Kapri for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Cathy

Stayed 1 night in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

6/10 Okay

Nisan

Travelled with family
Disliked: Amenities
My family stayed here for the weekend. A busy holiday weekend. There was only one elevator working an I had an issue with the bathroom in my queen suite.
Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Daniel, Leivasy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

6/10 Okay

Holly

Travelled with family
Liked: Property conditions & facilities, room comfort
A little disappointing.
I stayed here last year and was impressed. This time was a disappointing. My friends daughter gashed open her knee on the bed frame because it was missing a piece. We filled out a report and the front desk guy gave me everything he could to help! It was so deep it needed steri strips (im a nurse). Breakfast is not free. but on the website from their Facebook, it says breakfast and lunch is free for up to 2 kids with an adult purchase. When I told the staff about this, the casual pint employee asked the guy at the front desk and he basically said people will try to “get over on them”. So I had to pull it up to prove to them I wasn’t lying. Staff definitely needs to be educated on this. Breakfast is also $12 for an adult, but the options are slim. The French toast was hard and the juices were empty. There seemed to be only one casual pint employee, so we couldn’t really ask for things to be refilled. The 2nd day we needed towels, so I called the front desk. He wouldn’t bring any bc he said house keeping should be by. House keeping didn’t come. I called the desk again and asked for towels and trash bags and he said I could come get them. I went to the desk to pick them up and he literally gave me trash bags that were the size of candy bags & he acted inconvenienced. The bathtub wasn’t draining and the did fix that promptly. They also charged my friend incorrectly and said it was a hold- it wasnt. the rooms were clean as well as the pool and hot tub, which was nice.
Stayed 2 nights in Feb 2024

8/10 Good

NATASHA

Stayed 2 nights in Feb 2024
Response from Hotel Managment on May 2, 2024
Thank you Natasha for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

TOMMY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay
Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from Hotel Managment on May 2, 2024
Thank you Gary for your review of the Holiday Inn & Suites Pigeon Forge . We hope you come stay with us again soon.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping 2 days.
Vary clean.
Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

8/10 Good

Paula Aileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near attractions, quiet place.
Stayed 1 night in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Terry

Stayed 2 nights in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with one King bed. The room was very spacious and the fireplace was a nice touch. The balcony overlooked the parkway which was nice as well. The swimming pool and hot tub were very clean and i really appreciated that! I would definitely come back!
Stayed 2 nights in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Regina, decatur

Liked: Cleanliness, staff & service, property conditions & facilities
Our first time staying here! We were very pleased! We will be back to stay here as we travel her 2-3 times a year! Perfect Spot!!!
Stayed 2 nights in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Sabrina, Kingsport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right beside Crave Golf Club, a little bit of a walk to the Island area. We went during the dead of winter, so definitely not a comfortable walk in 19 degree weather. Hotel is nice, loved that they had an indoor pool and hot tub! Had an issue with our door lock, but received prompt service. Wished the heat worked a bit faster, had it on 78 to warm up the room from the 67 degrees we walked into, but overnight it only rose to 71 with the "fireplace" on as well.
Stayed 1 night in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

8/10 Good

Verified traveller

Travelled with group
Stayed 1 night in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with space for us all. Good beds. Convenient!
Stayed 1 night in Jan 2024
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Adam, Greer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Noel, Newnan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ONLY THING WAS THE FRONT DESK EMPLOYEE WAS TO SERIOUS AND IT WASN'T SMILING BUT THE OTHER THINGS WAS AWESOME, I WILL BE BACK
Stayed 3 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

8/10 Good

rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Christmas lights and the decorations, which we could view out of our window. Also, we could walk down a path of beautiful lights to the Island rides which was beautiful. The room was clean. Enjoyed our Xmas Vacation.
Stayed 3 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were able to get an early check-in since we had to leave the other hotel they were very understanding
Stayed 2 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little get away
It was a fast and easy check-in, very clean and the staff was willing to help in anyway they could. the staff was so friendly
Stayed 1 night in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you Tammy for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.

10/10 Excellent

Jireh

Stayed 2 nights in Dec 2023
Response from Hotel managment on Feb 24, 2024
Thank you for your review of the Holiday Inn & Suites Pigeon Forge. We hope you come stay with us again soon.