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Reviews of Pickering Casino Resort Hotel

4 out of 5
Pickering Casino Resort Hotel
888 Durham Live Ave, Pickering, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 850 reviews" "
Rating 8 - Good. 181 out of 850 reviews" "
Rating 6 - Okay. 62 out of 850 reviews" "
Rating 4 - Poor. 24 out of 850 reviews" "
Rating 2 - Terrible. 31 out of 850 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ramieah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Hotel Management on May 25, 2024
Thank you for the great score. We are delighted that you enjoyed your stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Erasmo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel with casino. The area is under construction so there is nothing around and the food selection in the hotel is expensive and not the best. Free parking. Need to drive from there to see and do things.
Stayed 1 night in May 2024
Response from Hotel Management on May 25, 2024
Thank you for the review! We are happy that you enjoyed the property and that your stay was enjoyable. We hope to welcome you back again.

10/10 Excellent

Erasmo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Hotel Management on May 24, 2024
We are delighted that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The room and hotel was clean, felt safe and convenient. Would stay there again
Stayed 3 nights in May 2024
Response from Front Office Management on May 25, 2024
Dear Diana, thank you for your review. We are happy to hear that you felt safe at our property. We look forward to welcoming you back.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, several meal options
Stayed 1 night in May 2024
Response from Front Office Management on May 24, 2024
Thank you for the review! We are happy that you enjoyed the property and that your stay was enjoyable. We hope to welcome you back again.

10/10 Excellent

Sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking too far
Stayed 1 night in Feb 2024
Response from Front Office Management on May 22, 2024
Thank you for the great score. We are sorry to hear that the parking was inconvenient for you. We look forward to your next stay with us.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel. Only complaint is room could use a couch or extra chair. Other than that was a lovely stay
Stayed 1 night in May 2024
Response from Front Office Management on May 22, 2024
We are delighted that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Obaidullah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Apr 2024
Response from Front Office Management on May 22, 2024
Thank you for your review. We look forward to seeing you again.

6/10 Okay

Dyanand

Travelled with family
Rooms are not cleaned daily.
Stayed 2 nights in May 2024
Response from Front Office Management on May 21, 2024
Dear Dyanand, we are sorry to hear that your trip was as expected. We do hope that we have the chance to welcome you back.

8/10 Good

NABIL

Liked: Cleanliness
Average on price,
Stayed 1 night in May 2024
Response from Front Office Management on May 20, 2024
Thank you for your review! We are glad you chose to stay with us and we hope to welcome you back again.

10/10 Excellent

Navjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Management on May 21, 2024
Dear Navjot, thank you for the great score. We look forward to your return.

10/10 Excellent

ANTONETTE

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Front Office Management on May 20, 2024
Thank you for your review! We are happy to see you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excellent

CHAU, Brampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Front Office Management on May 19, 2024
Thank you for leaving a review! We are glad to see you enjoyed your stay. Thank you for choosing to stay with us and we hope to welcome you back again in the future.

8/10 Good

Mohtar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean,
Stayed 1 night in May 2024
Response from Front Office Management on May 19, 2024
Thank you for the review. We are delighted that you were happy with the property. We hope you enjoyed your stay and we hope to see you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property with a good price. I especially appreciated a window in the room that opened for fresh air.
Stayed 1 night in May 2024
Response from Front Office Management on May 20, 2024
Thank you for your review! We are happy to hear you were pleased with the property and the room. Thank you for choosing to stay with us and we hope to welcome you back again in the future.

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. The casino and eating places were an unexpected, pleasant bonus.
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on May 17, 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

10/10 Excellent

Pa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from Hotel Management on May 12, 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Comment from Hotel Management on May 13, 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

10/10 Excellent

Marie-Helene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms. Parking was a bit complicated. Big property with much to offer for entertainment and dining.
Stayed 1 night in May 2024
Response from Front Office Management on May 12, 2024
Dear Marie-Helene. We are delighted you enjoyed our rooms. Now that you are more familiar with our property we hope to welcome you again in the near future.

8/10 Good

Angeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. The only thing I didn't like was the dining/food options. Fast food breakfast. On my second morning, I drove to a nearby breakfast spot for healthier options. I wish there was a nice restaurant/bar on site. I worked out in the gym and tried to find sugar-free energy drinks but they didn't have any. So, the site does not really cater to healthy, fitness people.
Stayed 1 night in Apr 2024
Response from Front Office Management on May 12, 2024
Dear Angeline, thank you for your mostly positive review, hopefully in the future we can have food options that are more to your liking. We hope to welcome you again soon.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new hotel. Our room was much larger than we anticipated. Great surprise.
Stayed 1 night in May 2024
Response from Hotel Management on May 11, 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

10/10 Excellent

Laurie

Liked: Cleanliness, property conditions & facilities
Z
Stayed 1 night in May 2024
Response from Hotel Management on May 11, 2024
Thank you for the great score.

8/10 Good

Sal

Stayed 2 nights in May 2024
Response from Hotel Management on May 12, 2024
Thank you for the good score.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on May 25, 2024
Hi Kevin, Thank you for the great score.

10/10 Excellent

Dhanuka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 8, 2024
Thank you for the great score.

10/10 Excellent

kris

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Management on May 8, 2024
Dear Kris, thank you for the great score. We look forward to your future return.

10/10 Excellent

Nathalie, Phoenix

Travelled with group
Excellent place! Very clean and the rooms are spa. The only issue is the bar in the casino. The staff can be more attentive and the soda was flat.
Stayed 1 night in May 2024
Response from Hotel Management on May 7, 2024
Hi Nathalie, Thank you for leaving a review! We are happy to see you enjoyed your stay and we hope you consider staying with us again in the future.

10/10 Excellent

RUTH

Pricing ok
Stayed 1 night in May 2024
Response from Hotel Management on May 7, 2024
Thank you for the review! We are happy to see you enjoyed your stay. We hope to have you stay with us again in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect. The staff helpful and pleasant. The casino fun, but it didn't dominate the entire place.
Stayed 2 nights in May 2024
Response from Front Office Management on May 10, 2024
Dear Barbara, we are delighted that you enjoyed your stay and your interactions with our staff. We look forward to seeing you again.

6/10 Okay

Jacob

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We appreciate the early check in. restaurants were expensive and overpriced and we left to get dinner at a reasonably price restaurant near by. Minibar was empty, we had higher expectations for a 'resort'.
Stayed 1 night in Apr 2024
Response from Front Office Management on May 6, 2024
Dear Jacob, we are glad that we were able to accommodate your early check in request. We are disappointed that you did not find our restaurants to your liking. You are correct that we do not have mini-bars in the room as they are just fridges that you can use for your own produce or drinks. We do hope that we can welcome you again in the future.

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Management on May 6, 2024
Dear Madeline, thank you for the great score. We look forward to your future return.

10/10 Excellent

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms with very comfortable beds. Extremely clean ! Free parking and many good options for dining. Steak house was delicious and very affordable .
Stayed 1 night in May 2024
Response from Front Office Management on May 4, 2024
Thank you so much for the review! We are happy to hear you enjoyed the beds and also got to try the steak house. Thank you for choosing to stay with us and we hope to welcome you back again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend the corner King suite.
Stayed 1 night in Apr 2024
Response from Front Office Management on May 1, 2024
Thank you for the review! We are delighted that you were happy with the corner suite and we appreciate that you would recommend it. Thank you for choosing to stay with us and we hope to see you again.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Management on May 1, 2024
Thank you for your review! We are happy to see you had an enjoyable stay and we hope to welcome you back again soon.

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with friendly staff The rooms are clean, bed is comfy, and having a cadino attached is a bonus I would recommend this place to family n friends
Stayed 1 night in Apr 2024
Response from Front Office Management on Apr 29, 2024
Thank you so much for the lovely review. We hope to see you again soon.

10/10 Excellent

Mary-Luyza

Travelled with family
Liked: Amenities, property conditions & facilities
Great new hotel, very clean, dining options in hotel, friendly staff. Area around sill under development otherwise I would give 5stars.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you for leaving a review! We are happy to see you enjoyed your stay and we hope you consider staying with us again in the future.

6/10 Okay

Brianna

Travelled with partner
Na
Stayed 1 night in Apr 2024
Response from Front Office Management on Apr 30, 2024
Thank you for leaving a review. We are grateful you chose to stay with us and we hope you considering doing so again in the future.

2/10 Terrible

Muhammad

Travelled with family
Disliked: Amenities
The staff was super rude. We asked for room service they bluntly refused and we said with this behavior we might leave the hotel and the manager said. ‘ sure you are welcome to leave but we don’t provide room ‘ Never heard this before Terrible terrible
Stayed 2 nights in Apr 2024
Response from Front Office Management on Apr 30, 2024
Thank you for providing feedback. We are sorry this stay was not up to the standard it should have been. We will take this opportunity to address these issues with our staff members and will work hard to make sure issues like this do not happen again.

10/10 Excellent

jeffrey

Stayed 1 night in Apr 2024
Response from Front Office Management on May 19, 2024
Thank you for the review! We are happy to see that you enjoyed your stay. We hope to welcome you back again in the future.

6/10 Okay

Cassy

Travelled with group
Liked: Staff & service, amenities
No where to go without a cab. Food not great for price! And drinks overpriced! Staff lovely otherwise!
Stayed 1 night in Apr 2024
Response from Front Office Management on Apr 28, 2024
Thank your for the compliment on our Staff, we do hope that when you stay again that you will find value in our establishment.

8/10 Good

Gerard

Travelled with group
Liked: Cleanliness
Casino
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you for your score, we look forward to your future visits.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Amaxing
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you for review. We are happy to see that you enjoyed your stay. We hope to welcome you back again soon!

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, large room and bathroom. Front desk staff and room service waiter pleasant. Dislked having to walk through casino to get to one of three restaurants and a small food court. On site Starbucks nice.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you for leaving a review! We hope you consider staying with us again in the future.

8/10 Good

Lisa-Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you for your score, we look forward to your future visits.

10/10 Excellent

Dianne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Construction area
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you for leaving a review! We are happy to see you enjoyed your stay and we hope you consider staying with us again in the future.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 28, 2024
Thank you for your score, we look forward to your future visits.

10/10 Excellent

Manuel

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 28, 2024
Thank you for your score, we look forward to your future visits.

10/10 Excellent

Dianne

Business traveller
Liked: Property conditions & facilities
The hotel was beautiful. My room was 811 and it was HUGE! Awesome deep bathtub (couldn’t figure out how to let the water out-maybe the mechanism wasn’t working) bright window and a really thick robe to use during my stay. The make-up mirror was a nice touch for my old eyes. Really comfy bed. Figuring out the parking was a bit tricky, but not a deal breaker. The view out my humongous window wasn’t very attractive due to all the construction nearby, but hopefully it will be beautiful green space someday. Check-in person was very professional and friendly. At check-out, I went to ask for a printed receipt and was curtly told that, “well, since you booked on Expedia, the only thing I can print for you is the resort fees.” It wasn’t what she said, but her tone. I just chalked-it-up to her having a bad day, but she certainly wasn’t friendly at all. I would definitely stay there again. I didn’t gamble while there, but I did use the sauna and hottub and everything was spotlessly clean. Sometimes, my keycard was a bit finicky when accessing the elevator to my correct hotel room floor, and one of those times, a really friendly staff member helped me out. I wish I had asked her name.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 26, 2024
Hi Dianne, Thank you for taking the time to let us know about your experience as it helps us identify areas in need of improvement. You can be assured that we will be sharing your feedback with our front office team and addressing these concerns. Please accept our apologies for the disappointments you encountered during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jean-Claude

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downsize is parking area is a bit of a walk to get to the hotel its a huge parking and a huge building. But nothing crazy other than its nice hotel
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 26, 2024
Thank you for review. We are happy to see that you enjoyed your stay. We hope to welcome you back again soon!

6/10 Okay

Nikole

Stayed 1 night in Apr 2024
Response from Hotel Management on May 16, 2024
Thank you for the good score.