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Reviews of Hampton Inn & Suites Tempe/Phoenix Airport, AZ

2.5 out of 5
Hampton Inn & Suites Tempe/Phoenix Airport, AZ
1550 South 52nd Street, Tempe, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 50 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, knowledgeable, professional staff. Clean rooms, clean lobby, daily breakfast. Great area. Free shuttle to airport. Affordable and comfortable
Stayed 5 nights in Apr 2024
Response from Front Desk on May 7, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Shuttle to airport very reliable.
Stayed 1 night in Apr 2024
Response from Front Desk on May 6, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Front Desk on May 6, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 22, 2024
We appreciate you choosing to stay here and for ytaking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

4/10 Poor

Amanda

Business traveller
Disliked: Amenities
I was surprised at how poor quality the mattress and bedding were. The mattress was worn out. I also found a used candy wrapper and crumbs under the mattress which was concerning. It was nice though to have a microwave in the room—unusual these days. Staff was variable.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 17, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback.Thank you for sharing your experience with us, so that we can improve our cleaning procedures.

4/10 Poor

Ernesto

Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff was rude, but hile checking in and checking out.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 17, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback.We will share your comments with the team for future considerations.

8/10 Good

Michelle P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated the hotel shuttle.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Helpful staff!
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 2, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Valori

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 8, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, room just smelt stale. Bed was comfy and was a spacious suite overall. There’s only one staff member at the counter for check in/check out who is terribly overworked, so try to have everything prepared before getting to the counter and you’ll have a smooth transaction.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 15, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet close to airport.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 4, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations. We hope you will consider staying with us again, the next time you are in the Phoenix area.

4/10 Poor

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The ride in the shuttle back to the airport was not good. The seat belts in the van were not working. Thought left something back at the hotel the driver drove back to the hotel. When he was driving back he spaced out and I had to alert him that the traffic was stopped. He slammed on the breaks and never apologized or recognized it happened.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 28, 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.Thank you for sharing your experience with us, so that we can remind our drivers of the importance of safe driving.

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe. Clean..friendly staff.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

4/10 Poor

Luz

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Muy buen hotel el personal del servicio muy mal
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 20, 2024
Apreciamos que haya elegido quedarse aquí y que se haya tomado el tiempo para brindarnos sus comentarios mientras nos esforzamos por brindar el mejor servicio y alojamiento.Esperamos que considere quedarse con nosotros nuevamente la próxima vez que esté en el área de Phoenix.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute choice and wasn’t disappointed
We stayed here because it’s close to the PHX airport. We picked it because it has excellent reviews and we are adding to the long list of happy Hampton Inn stayers! Althiug there is an Italian restaurant which does room service. We opted to do Uber eats and order from a Vietnamese place called Viet Shack. It was great too. Definitely recommend this hotel and best part… it’s pet friendly. Our little dog loved it too!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

2/10 Terrible

Kahoru

Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 7, 2024
I am really sorry to hear that our service was not to your expectation. Our goal is not to fall short on any services as we understand each guest wants to experience exactly what Hampton has to offer.If you would like to elaborate on any issues that occurred during your stay, you may reach out to our General Manager.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grab & go lunch, the bagel was covered in green mold
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 6, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 6, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 6, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Jeanette

Travelled with family
Liked: Property conditions & facilities
It was close to the airport
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 31, 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities
very clean
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 31, 2024
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful!
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

8/10 Good

Eric

Stayed 1 night in Jan 2024
Response from Front Desk on Mar 22, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

8/10 Good

Marcella

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have a first floor room near the door to take our dog out.
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 25, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean and well-thought-out room and bathroom layouts
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 23, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

8/10 Good

RENEE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to airport but Hard beds - ouch
We have stayed in many Hamptons and the beds are usually comfortable. This was definitely the exception. They were very hard and firm and we had a pretty miserable night of sleep. The breakfast was your normal offerings, and it was kept well stocked. The staff was friendly, and the airport shuttle was a bonus.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback. We are sorry to hear that the beds were firmer than expected.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAMPTON INN AND SUITES
Great stay, very comfortable, great breakfast and wonderful staff
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

6/10 Okay

ANA LUISA

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Rayetta

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept great. Nice breakfast. Super clean.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
all great
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Liza

Liked: Cleanliness, staff & service
While the walls might be
Stayed 1 night in Jan 2024

10/10 Excellent

Leomarie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. The staff was very polite.
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night
Only one night, staff so friendly.
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Caroyle

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 20, 2024
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great place to stay. But still didn't get my accidental fee returned to me.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 29, 2023
The digital hold does have to process through your financial institution for a complete release. It should not show as payment and reimbursement. If you have waited over 10 business days (may be more with the holiday schedules of banks), please provide our management team with documentation of a charge and we will research it further. It was released from our system the night of your departure.

6/10 Okay

Leon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff on Tuesday morning was not knowledgeable on happenings or where chase field was and or location different pricing on vending from the night shift
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 28, 2023
Thank you for taking the time to provide your feedback.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 26, 2023
We appreciated you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Chyna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay. Great price, and breakfast included. Felt safe, and comfortable and they also have an airport shuttle. The employees were all very nice as well. I usually stay in Airbnbs and this was my first time in a hotel in a while too!
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 19, 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff helpful and friendly people
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 18, 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 12, 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 12, 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

8/10 Good

Derrek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great like all Hampton Inn properties. They just are in dire need of new beds and pillows.
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 12, 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Gale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is where we stay when flying out of Phx. Great location, easy in easy out.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 5, 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, near airport, clean, modern place. Would use again
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 4, 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 30, 2023
We appreciate you choosing to stay here and for taking the time to provide your feedback as we strive to provide the best in service and accommodations.We hope you will consider staying with us again, the next time you are in the Phoenix area.