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We appreciate your feedback and have brought this concern to management. We look forward to your next stay with the hopes that it meets your expectations.
The girl who checked us in was wonderful! We had two requests, a shuttle ride to the airport and a 4:30 am wake up call. We never got our wake up call and luckily my husband woke up early enough for us to leave for the airport. I went and looked at the lobby desk to see a young man busy on his cell phone. But an older man who was taking care of the breakfast set up, told my husband he could take us to the airport. His service he provided for us was wonderful!
Jill
Stayed 1 night in May 2024
Response from Ari on May 23, 2024
We appreciate your feedback, and have brought this concern to management. We look forward to your next stay with the hopes that it meets your expectations. Thank you.
We had an early morning flight out of Mesa AZ Airport, and this place is less than 10 minutes from there.
Susan
Stayed 1 night in May 2024
Response from Ari on May 20, 2024
Thank you for the positive feedback! We look forward to your next stay.
10/10 Excellent
Ashley
May 20, 2024
Liked: Cleanliness, staff & service
The front desk lady went out of her way to make sure we had everything we needed
Ashley
Stayed 2 nights in May 2024
Response from Ari on May 20, 2024
Thank you for the positive feedback! We look forward to your next stay.
8/10 Good
Sophia
May 19, 2024
The towels were not sufficient, like paper thin. The bars of soap were like sand paper discs, I had to go buy my own body soap. Everything else was good.
Sophia
Stayed 3 nights in May 2024
Response from Ari on May 20, 2024
We appreciate the feedback, and have brought this concern to management. We look forward to your next stay with the hopes that it meets your expectations.
We have been staying here for over 14 years since they opened and we have been flying out of Mesa Gateway.
Always clean and helpful. Shuttle to the airport and parking on site while you are away. Breakfast included :)
deanie
Stayed 1 night in May 2024
Response from Ari on May 16, 2024
We appreciate your positive feedback! We look forward to your next stay!
2/10 Terrible
Josh
Business traveller
May 13, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Excessive extra charges on my credit card , security deposit not returned.
Josh
Stayed 2 nights in May 2024
Response from Ari on May 14, 2024
We appreciate your feedback and have let management know about your concerns. We hope that your next stay meets your expectations.
Bed was a little too firm but everything else was great.
Stuart
Stayed 2 nights in Apr 2024
Response from Ari on May 14, 2024
We appreciate your feedback and have made management aware of your concern. We look forward to your next stay in hopes that it meets your expectations.
Friendly courteous staff, and clean premises were a plus. The air freshener in the elevator did give me a slight headache, but the rooms were nice and fragrance free. One day the breakfast had the gravy, and no biscuits, the next day they had biscuits and no gravy, other than that the breakfast was good. Overall it was a great stay.
Theresa
Stayed 2 nights in May 2024
Response from Arianna on May 7, 2024
Thank you for the positive feedback. We have brought these concerns to management. We look forward to your next stay.
When we arrived, we were given an uncleaned room (bed sheets were still slept in, garbage everywhere)! Then we were given a second room and the tub was filled with water, the toilet water "ran" off and on constantly, the TV got poor reception and the carpets were dirty! Overall the hotel was not very clean, had a ripped screen on the exterior window over the pool and had an odd smell inside. We did greatly enjoy the pool and hot tub and it was close to dining and shopping but my family and I were overall were disappointed in the cleanliness and upkeep. The staff were also not very friendly.
Jessica
Stayed 2 nights in Apr 2024
Response from Arianna on May 7, 2024
We appreciate your feedback and have brought these concerns to management. We hope your next stay here meets your expectations better.
I stayed here 15 years ago when it was a Best Western. No more dairy farm next door. Easy highway access and quiet. Lady at the front desk was fantastic.
Todd De
Stayed 1 night in Apr 2024
Response from Arianna on May 7, 2024
Thank you for the positive feedback. We look forward to your next stay.
We appreciate your feedback and are delighted to know you enjoyed your stay at Legacy Inn & Suites Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.
4/10 Poor
Alan
Business traveller
Apr 21, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Mattress was hard, i found a cockroach in my room.
Alan
Stayed 6 nights in Apr 2024
Response from Manager on Apr 23, 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
6/10 Okay
Brianne
Travelled with family
Apr 20, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was friendly ans helpful. They pais for our early morning lyft to the airport bc we had to leave before the shuttle was available at 5am. Really appreciated that! Check in was smooth..but the room wasnt clean. There was shampoo or something dried all over the tub, the bath mat was completely soaked (we were just staying a few hours and didnt intend to use the shower or i would've requested a room switch. Just wasnt worth the energy..crumbs all over counter tops, moved the night stand to plug in my phone charger, and all sorts of trash was behind it. My 9 year old wouldnt swim in the pool because there was globs of hair floating in hot tub and bobby pins all over the pool floor. I got a cheap deal on expedia for 109 vs the 140 they quoted when i calles the property. I understand you get what you pay for. Def Wouldn't stay again.
Brianne
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”Thank you so much for taking the time to leave us a review.