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Reviews of Hilton Phoenix Resort at the Peak

4 out of 5
Hilton Phoenix Resort at the Peak
7677 N 16th St, Phoenix, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 1306 out of 3339 reviews" "
Rating 8 - Good. 805 out of 3339 reviews" "
Rating 6 - Okay. 568 out of 3339 reviews" "
Rating 4 - Poor. 374 out of 3339 reviews" "
Rating 2 - Terrible. 286 out of 3339 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Debra

Travelled with group
Because there wasn’t a check Point into the North Point Poole area, etc there were 6-8 teens who were NOT guests and caused a huge disruption to me and my guest. They were going to people who were relaxing by the pool and asked for their food!took over the pool,threw items from 2nd floor.Not secure at all! I won’t return
Stayed 3 nights in May 2024

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area & water park were a blast. We had a cabana and service was great. Poolside burger was perfect. Drinks were tasty. I’ve already told some friends.
Stayed 4 nights in May 2024

6/10 Okay

Jasin

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The place is very old and outdated. Cracks on the walls, stains on the couches and chairs. Could use a big remodel! The river ranch was nice for the kids but we probably won't be back anytime soon.
Stayed 2 nights in May 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 2 nights in May 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Separate sitting room
Stayed 3 nights in May 2024

10/10 Excellent

Maribell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you 🙏
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Loved it
Stayed 3 nights in May 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
The property is dated but at least the rates are reasonable to the resort. Would be a great vacation spot with young kids.
Stayed 2 nights in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Love this location
Stayed 3 nights in Apr 2024

8/10 Good

Freida, Prescott Valley

Travelled with family and small children
Liked: Cleanliness
Older rooms. Could use a refresh. Quiet inside. Could not hear people above.
Stayed 2 nights in May 2024

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beautiful place for vacation.
Stayed 7 nights in May 2024

10/10 Excellent

Holden

Stayed 2 nights in May 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Love the various pools. Unfortunately not handicap friendly.
Stayed 2 nights in May 2024

6/10 Okay

Jasmine

Travelled with partner
Disliked: Amenities, property conditions & facilities
None of the swim up pool bars were open. Lazy river closes at 6pm sadly. Abandoned casitas near the lazy river were very unsightly. The room itself was average. The couch in our room was filthy and stained. The whole place seemed kind of run down.
Stayed 4 nights in May 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
the property has definitely aged over the years need some updates on the textures of the pools/hot tubs
Stayed 2 nights in May 2024

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staycation Heaven! Poolside rooms, beautiful buildings and the Water Park slide is a must do!
Stayed 1 night in May 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Staff was great. Wasn't disappointed! Chilling on the lazy river in 101 degree heat was great!
Stayed 3 nights in May 2024

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our most favorite place to stay in Phoenix. It’s really a palace and smells amazing and staff and housekeeping are wonderful! Love it here and we will continue to come back every year!
Stayed 5 nights in May 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

2/10 Terrible

kelsie

Travelled with family
Disliked: Cleanliness, amenities
Beds were terrible . Mattresses were old and worn out , so uncomfortable. Room was barely clean . Very dusty and just didn’t feel great . The luggage carts were all locked up , issues with digital key not working , elevator didn’t work when we were checking out . The main pool with the river , they apparently let non guests pay to enter so it got extremely over crowded , kids pushing and splashing thru the lazy river , no where to lay, all the staff at the pool area were teenagers , so Customer service was poor . When you pull out of the hotel , it’s homeless people everywhere . Definitely not a place I would boom again . My back is killing me from the beds : (
Stayed 4 nights in May 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pools
Stayed 5 nights in May 2024

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places to stay for a weekend visit! Essentially located in Phoenix and easy to get to major event activities. The waterpark was fun for the whole family!
Stayed 2 nights in May 2024

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was leaking in the living room they never explained the cause but the furniture was getting and the floor carpet was wet and dirty.
Stayed 2 nights in May 2024

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do wish there was more dining options on the property because the Hole in the Wall is terrible. We loved being able to walk over to the water park every day.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic vacation. Four nights in North Agave in May. Loved the smaller pool at North. It was very chill and quiet. River Ranch was fun. Not too many kids in May. Food choices were few. $16 for a plain hotdog! Local restaurants were great, especially Different Pointe of View at Hilton Tapatio. Decadent, beautiful. Best service, wonderful food, romantic. We were advised of sports jacket dress code but saw shorts and tshirts. The people that work at Hilton Squaw were fantastic. Plenty of water, coffee, and we requested a microwave which was delivered pronto. Our suite was very large, clean, comfy bed. Grounds are beautiful and pool areas had plenty of umbrellas and chairs.
Stayed 4 nights in May 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place easy too get around nice staff
Stayed 4 nights in May 2024

8/10 Good

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room definitely needed an upgrade, tub had rust spots, tub spout was really loose, as the pull lever, the door that was supposed to cover fridge was gone and bottom of fridge cabinet was damaged so was not level,
Stayed 4 nights in May 2024

10/10 Excellent

Jocelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean. No one bothers you. Easy check in and check out. Worth every penny
Stayed 3 nights in May 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Fun pools
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara, Englewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful in every way!
Stayed 4 nights in May 2024

10/10 Excellent

Devon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a “relaxing” vacation where we could sit poolside with our books and drinks. This resort was perfect for that. We enjoyed the spa and all the sun we got to soak up. Truly hope I can come back with the kids in the near future.
Stayed 4 nights in May 2024

2/10 Terrible

Richard

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the lazy river and separate pool right outside our room. Staff was attentive and helpful. Good location for other activities.
Stayed 2 nights in May 2024

10/10 Excellent

Cho Long

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic amenities
Stayed 1 night in May 2024

6/10 Okay

Deon

Stayed 2 nights in May 2024

10/10 Excellent

Fabrice

Travelled with family and small children
Liked: Amenities
Well mentained
Stayed 2 nights in May 2024

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service, amenities
It looked much better online. Restaurants, pools bars were not open. There wasnt anything worth the extra money for being in a resort except for the lazy river. I would recomend others to pick a diffefent resort.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very friendly and helpful. My kids loved the water park. Would highly recommend for the price. Great food at the Hole in the Wall restaurant as well. Food was a bit expensive though.
Stayed 3 nights in May 2024

10/10 Excellent

Lisa Carol, Council Bluffs

Liked: Cleanliness, staff & service
This property location and atmosphere is exquisite! Especially if you have pets!
Stayed 4 nights in May 2024

10/10 Excellent

Rebecca

Stayed 2 nights in May 2024

4/10 Poor

Gayane

Stayed 2 nights in May 2024

10/10 Excellent

charleston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stop again anytime
Stayed 5 nights in May 2024

10/10 Excellent

kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, my daughter loved it!!
Stayed 3 nights in May 2024

8/10 Good

Pamela, Coon Rapids

Stayed 1 night in May 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained beautiful flower beds and the smell of BBQ in the air.
Stayed 2 nights in May 2024

6/10 Okay

Staci

Travelled with partner
Disliked: Amenities
We upgraded the room because it advertised robes, yet they were out of inventory when we asked. The towels didn’t match, there were no glasses provided in the room, and the water pressure was less than ideal. The Pantones of the carpet were brown and yellow, and the mini refrigerator was looking as if it was purchased off of OfferUp and put into the most convenient space in the room. If I had extra money to invest, I’d renovate the showers and carpets for more modern look which would then in turn charge more per night for a “resort “.
Stayed 1 night in May 2024

4/10 Poor

Nineteen

Wasn’t what pictures showed
Stayed 2 nights in May 2024