Tapas bar

Reviews of AC Hotel by Marriott Phoenix Biltmore

3.5 out of 5
AC Hotel by Marriott Phoenix Biltmore
2811 East Camelback Road, Phoenix, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 401 out of 510 reviews" "
Rating 8 - Good. 84 out of 510 reviews" "
Rating 6 - Okay. 11 out of 510 reviews" "
Rating 4 - Poor. 4 out of 510 reviews" "
Rating 2 - Terrible. 10 out of 510 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Thank you for the excellent review, Elizabeth!It's lovely you had such a pleasant experience at AC Hotel by Marriott Phoenix Biltmore! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Steve M.

Liked: Cleanliness, staff & service, property conditions & facilities
Second time we’ve stood at this property, very clean the food program, however, was pretty weak but designed for that clientele business travelers
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Thank you for taking the time to share your review with us, Steve.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

10/10 Excellent

John, Elmira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on May 13, 2024
John, we're thrilled to see that your experience at AC Hotel by Marriott Phoenix Biltmore was outstanding. While words would have been great, your high rating truly speaks volumes. We look forward to the opportunity to exceed your expectations once again on your next visit. Safe travels until then.

8/10 Good

Katie

Liked: Cleanliness, staff & service
Nice hotel.
Stayed 2 nights in May 2024
Response from Customer Service on May 10, 2024
Katie, we're delighted to learn that you found the AC Hotel by Marriott Phoenix Biltmore to be pleasant. Your positive feedback is greatly appreciated. Looking forward to hosting you again on your next visit.

2/10 Terrible

Shelly, Puyallup

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Shelly, we're genuinely sorry to hear about your experience. Your rating serves as valuable feedback. We aim to provide an exceptional stay for our guests and it appears we fell short during your visit. We would greatly appreciate more detailed feedback on what we could improve. Thank you for your time.

10/10 Excellent

Tina, RAPID CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Great property.
Stayed 3 nights in Feb 2024

8/10 Good

Robert, Carlsbad

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Robert, we're thrilled to learn you had a positive experience at AC Hotel by Marriott Phoenix Biltmore. It's always lovely to see satisfied guests and we hope to welcome you back again soon. Thank you for choosing us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay… I will return
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Thanks for the outstanding rating, Anthony!We're delighted your time at AC Hotel by Marriott Phoenix Biltmore was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Jarrod, we're delighted that your stay at AC Hotel by Marriott Phoenix Biltmore was outstanding. It's a joy to know you had a seamless experience. We appreciate your stellar rating on Expedia and hope to have the pleasure of hosting you again on your next trip to Phoenix.

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Darlene, thank you for choosing to stay at AC Hotel by Marriott Phoenix Biltmore. It's wonderful to know you had a satisfactory experience with us. We truly appreciate your rating and look forward to welcoming you back in the future for an even more enhanced stay.

10/10 Excellent

Ramiro

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Ramiro, it's wonderful to hear you had a fantastic stay at AC Hotel by Marriott Phoenix Biltmore. Thanks for choosing us! See you again soon!

10/10 Excellent

Jim

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Thank you for the fantastic rating, Jim!It's outstanding you had such a wonderful experience at AC Hotel by Marriott Phoenix Biltmore. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Sarah

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 17, 2024
Sarah, thank you for the positive rating you've given AC Hotel by Marriott Phoenix Biltmore. We're pleased to have served you well and hope to have the chance to welcome you back soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Thank you for the 5/5 rating, Steven!It's excellent you enjoyed your time at AC Hotel by Marriott Phoenix Biltmore so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby area and outdoor space ia so inviting … a lovely property for a visit to Phoenix
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for the excellent rating, Pamela!It's fantastic to hear you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our inviting atmopshere and beautiful property is much appreciated! Thank you for taking the time to share.We look forward to hosting you again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Thanks for the perfect rating, Ryan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at AC Hotel by Marriott Phoenix Biltmore.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
We appreciate your lovely rating!The satisfaction of our guests is important to us so we can't wait to see you back again at AC Hotel by Marriott Phoenix Biltmore soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Thank you for the great rating, Ashley!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at AC Hotel by Marriott Phoenix Biltmore. We'd like to share an even better experience with you soon.

8/10 Good

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the lavender & the lobby was nice. Our room had a view of the mountain but there was a lot of street noise. There were never any cookies to go with coffee though the sign was there. Halls could use refreshing.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 29, 2023
Maureen, it's pleasing to hear you relished the calming lavender and enjoyed the aesthetic appeal of the AC Hotel by Marriott Phoenix Biltmore's lobby, as well as the magnificent mountain views from your room. We appreciate your feedback about the exterior sounds. As for our baked goods offerings, we regret they were not available during your stay. We also note your comments about the hallways and we're in the process of addressing these areas for improvements. We're eager to have you with us again in the future for an enhanced stay.

8/10 Good

KAROLINA

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 14, 2023
Thank you for the 4-star rating, Karolina!We are delighted to see that you had a wonderful time at AC Hotel by Marriott Phoenix Biltmore. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Bradley, Woodinville

Liked: Cleanliness, staff & service, property conditions & facilities
Pro: Love the noon check out time. Con: There was a conference at the hotel and I had to park in a nearby garage.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 16, 2023
Thank you for the lovely rating, Bradley!We're happy you had a pleasant stay with us and appreciated our check-out policy. It's unfortunate you had such challenges with our parking options. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!

8/10 Good

Sylvia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Service on Nov 6, 2023
Sylvia, thank you for your rating. At AC Hotel by Marriott Phoenix Biltmore, we're glad to know that your experience was in line with our aim to offer top-notch service. We appreciate your feedback and would be delighted to welcome you back on your next trip to Phoenix.

10/10 Excellent

jacquelyn

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 7, 2023
Jacquelyn, thank you for your outstanding rating. We're thrilled you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore. We eagerly look forward to your next visit for another exceptional experience.

8/10 Good

Cenexel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel. Very clean and great staff
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 3, 2023
Cenexel, thank you for sharing your feedback. The AC Hotel by Marriott Phoenix Biltmore is indeed proud of maintaining modern interiors and top-notch cleanliness. We're thrilled to learn that our team members met your expectations with their outstanding service. We hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Hairy pillows
The pillows on the bed were covered in makeup and hair. When I requested new pillows I found them on the hallway floor outside of the hotel room door.
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 2, 2023
We appreciate the feedback.We're deeply disappointed you had such challenges during your time with us. We regret the concerns regarding your pillows. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Barbara, we're thrilled that you chose to stay at AC Hotel by Marriott Phoenix Biltmore. It's such a joy to see that your experience was positive. We eagerly look forward to your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
David, it's great to hear that you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore. We appreciate your high rating and look forward to serving you again in the future.

10/10 Excellent

Arch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 23, 2023
Thank you for the lovely review, Arch.We're delighted you had a pleasant stay at AC Hotel by Marriott Phoenix Biltmore! We strive for excellence so we look forward to hosting you again soon for another amazing experience!

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Thank you for taking the time to leave this wonderful rating, William! We hope to see you again soon at AC Hotel by Marriott Phoenix Biltmore so we can share yet another amazing experience!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great stay, room was nice and clean. Good location, help was friendly.
Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 29, 2023
Jeff, it's fantastic to hear that you had such an enjoyable experience at AC Hotel by Marriott Phoenix Biltmore. We're glad that the cleanliness of your room and our ideal location contributed to a splendid stay. It's equally pleasing to know that our team members left a positive impression. We look forward to seeing you on your next visit!

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Hegevve
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 24, 2023
Thanks for the perfect rating, Raul!We're pleased to hear that you have fully enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 10, 2023
Thank you for this excellent rating, Barbara!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at AC Hotel by Marriott Phoenix Biltmore! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Nigel

Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
Thank you for sharing your perfect rating with us, Nigel!It's wonderful to see how much you appreciated your time at AC Hotel by Marriott Phoenix Biltmore! We want everyone to feel right at home at AC Hotel by Marriott Phoenix Biltmore. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
Jermaine, it's splendid to hear you had a pleasant stay at AC Hotel by Marriott Phoenix Biltmore. It's always our goal to provide a comfortable and enjoyable visit for our guests. We can't wait to welcome you back in the future.

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can walk to a bunch of different resturants in the area.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 3, 2023
Thanks for the fantastic rating, Bethany!It's outstanding we could exceed your expectations during your stay at AC Hotel by Marriott Phoenix Biltmore. We're all looking forward to your next stay with us.

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ive stayed at this hotel twice now and I will continue to book at AC. The service, food and overall experience was great! The rooms are comfortable, clean and very nice.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 31, 2023
Thanks for the excellent review, Katia!We're delighted your time at AC Hotel by Marriott Phoenix Biltmore was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly service and comfortable rooms as well as our cleanliness. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

10/10 Excellent

Agustin

Stayed 1 night in Aug 2023
Response from Customer Service on Aug 30, 2023
Thank you for the amazing rating, Agustin!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at AC Hotel by Marriott Phoenix Biltmore soon!Thanks again for leaving your feedback!

10/10 Excellent

Lela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 28, 2023
Thank you for the perfect rating, Lela!We are very pleased to hear that you had a wonderful stay at AC Hotel by Marriott Phoenix Biltmore. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Carlos

Stayed 2 nights in Aug 2023
Response from Customer Service on Sep 9, 2023
Carlos, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at AC Hotel by Marriott Phoenix Biltmore!

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Customer Service on Sep 6, 2023
Thank you for the 5 out of 5 rating, William!We're thrilled to see how much you enjoyed staying at AC Hotel by Marriott Phoenix Biltmore. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Check in was quick and easy . Friendly staff . Perfectly clean hotel and it’s located walking distance from restaurants , bars and a theater .
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 7, 2023
Thanks for the fantastic review, Francisco!It's excellent you had such an amazing stay at AC Hotel by Marriott Phoenix Biltmore! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 Good

Valarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Service on Aug 3, 2023
Thanks for the great rating, Valarie!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting AC Hotel by Marriott Phoenix Biltmore soon, we'd love to have you back!

10/10 Excellent

Tabot

Stayed 1 night in Jul 2023
Response from Customer Service on Aug 21, 2023
Thanks for the perfect rating, Tabot! We can't wait to see you again soon for another amazing experience at AC Hotel by Marriott Phoenix Biltmore. Have a great day!

10/10 Excellent

May

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and modern. For a business traveler, it was perfect since it's close to the airport. Had a good gym. It was a pleasant stay.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 31, 2023
Thanks for the great review, May!It's wonderful you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore so much! We strive for excellence so we're thrilled you appreciated not only our clean and modern rooms, but also our prime location and lovely fitness center! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

10/10 Excellent

Maria Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and made sure our needs were met. Checking in and parking was a breeze. The room itself was perfect. Very clean and well kept. Highly recommend.
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 31, 2023
Thanks for the excellent review, Maria!We're delighted your time at AC Hotel by Marriott Phoenix Biltmore was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly staff and ample parking as well as our clean rooms. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

10/10 Excellent

Sarah, Wilmington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 30, 2023
Thanks for sharing this perfect rating, Sarah!We're thrilled to hear you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Gitzel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved absolutely everything about this hotel! 10/10 would recommend staying there!
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 25, 2023
Thank you for the great rating, Gitzel!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at AC Hotel by Marriott Phoenix Biltmore! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 18, 2023
Thank you for the excellent rating, Katia!Our goal is to go above and beyond to ensure our guests have a memorable experience at AC Hotel by Marriott Phoenix Biltmore! We look forward to hosting you again soon.

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 5, 2023
Thanks for the amazing rating, Dennis!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at AC Hotel by Marriott Phoenix Biltmore!

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Customer Service on Jun 28, 2023
Thank you for the fantastic rating, Cynthia!We strive to make all of our guests feel welcome and relaxed during their time at AC Hotel by Marriott Phoenix Biltmore! We can't wait to see you again soon.