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Reviews of Palm Hotel and Spa

5 out of 5
Palm Hotel and Spa
Grand' Anse, Petite-Ile

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 157 reviews" "
Rating 8 - Good. 49 out of 157 reviews" "
Rating 6 - Okay. 9 out of 157 reviews" "
Rating 4 - Poor. 2 out of 157 reviews" "
Rating 2 - Terrible. 2 out of 157 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palm Hotel and Spa is located in a beautiful part of Reunion Island surrounded by lush scenery and gorgeous beaches. The hotel facilities were top notch and the staff were exceptionally accommodating and bent over backwards to give our family the best experience possible. The only downside is that there is a slight trade off with the location. While it is stunning, being further south meant that travel time to the main attractions of the island is a bit longer, roughly 1.5 hours to the volcano, cirques, Le Maido, etc...
Stayed 7 nights in Mar 2020
Response from Allan on Mar 18, 2020
Dear Guest, Thank you for taking the time to write this wonderful review of your recent stay at the Palm hotel. Best Regards

8/10 Good

Jean-Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Rooms nice but Not luxurious, also suffer from detious traffic noise, being close to a busy road. The dining, pools, spa and bars are very good. Note that there are many families and kids, didnt bother us, but if youre looking for romantic couples place, take into account....
Stayed 4 nights in Oct 2018
Response from Gauthier, Room Division Director on Dec 22, 2018
Dear Sonny, Thank you for your comments concerning your stay. We are glad you enjoyed your time in our hotel and the facilities offered. We have well noted your impression about the rooms and we are working on different solutions for a better soundproofing of the room. Our teams and I look forward to welcoming you again. Best wishes,

8/10 Good

VERONIQUE

Liked: Cleanliness, staff & service, room comfort
It was a great experience however we were stunned by the deluxe room it was mentioned with bathtub and no bathtub . The pictures with beach...
Stayed 2 nights in Sep 2018

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and only worth 5* hotel in La Teunion
The Palm is probably the only 5 star hotel of La Reunion. Nice entrance, plenty of parking and polite customer service. Swimming pool was big and nice overall. There is a small section called the beach, with sand that made you feel a bit closer to the sea even though it's next to the swimming pool. There is no beach close as there are sharks in the area. Through a parñth you can go to a natural pool next to the sea. Hotel has a jacuzzi with nice views. Lunch in the bar pool was tasty with more summery options. Dinner can be a la carte or buffet. Nice quality. In general a nice experience even though for moments the rain appeared. Rooms were well distributed, spacious and clean. The bed was magnificent, make you feel cozy straight away.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, phenomenal location, pools and rooms. Best hotel on Reunion Island. The restaurants are expensive so don't be afraid to venture out to st Pierre.
Stayed 2 nights in Aug 2017

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haven of the volcanic island
Spa experience was fantastic, Everything is very French, minimal English so be prepared with your French book

8/10 Good

J0, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Al fresco Zen
Beautiful location with stunning view over the ocean. Excellent facilities and helpful staff. Main dining room serves good food. All lounges, restaurants, lobby and bar are open to the fresh air. Which is fine if you don't mind sharing your space and sometimes food with the birds, and can tolerate the drafts. The rather poor beach is public and accessible by 15 minute hike on a fairly precipitous path, or by shuttle. But there are two well maintained pools. The lunch menu at the cafe was well presented but looked a bit Brake Bros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely rooms, beautiful grounds, spacious pool area overlooking the Indian Ocean - never felt crowded (though it wasn't peak season, which may have helped.) Nice spa. Restaurant service was quite slow on three consecutive nights, not what you'd expect from a five star hotel, though food itself was nice. This was our only grumble, however, and we would go back to this hotel.

6/10 Okay

Connie, Reunion

Liked: Cleanliness, staff & service
Disliked: Room comfort
No view
We had booked a junior suite, There is no view from the room. The terraces is surrounded by a 2 meter high fence. The fence can be opened and then the view right into the neighboring House. All in all, a disappointing experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, a little to flashy but otherwise comfortable rooms with suitable appointments. Helpful staff and good location.

10/10 Excellent

Loïc

Stayed 1 night in Apr 2024

10/10 Excellent

Gilles, DEMBENI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hébergement de haute qualité, mais la situation géographique semble être un peu isolée.
Stayed 4 nights in Mar 2024

8/10 Good

Paulo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Hotel inmitten der Natur. Gutes Frühstück, schöne Aussicht. Nettes Personal.
Stayed 2 nights in Mar 2024

8/10 Good

Alpou

Liked: Cleanliness
Bon hôtel. Qualité de la literie moyen. Un peu cher pour la prestation proposée.personnel agréable
Stayed 1 night in Feb 2024

10/10 Excellent

Hadrien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe
Superbe séjour dans un cadre absolument exceptionnel. Le complexe est magnifique avec une vue incroyable sur la plage de Grande Anse, et tout est niveau de l'écrin, du service aux aménagements en passant par les chambres elles-mêmes. Les restaurants sont de qualité, que ce soit pour le dîner ou pour le petit-déjeuner ; prendre un verre en regardant les baleines sur les terrasses est incroyablement dépaysant. Les chambres sont spacieuses et confortables, avec tout l'équipement moderne. Le service est au top de l'accueil au départ. Un hôtel qui vaut le coup à la Réunion.
Stayed 1 night in Jul 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien mais retard d’avion ne permettant pas de profiter de ma première nuit à l’hôtel Aucun dédommagent ou aide de la part d’expedia et l’hôtel ne peut rien faire car je ne suis pas passé par le site officiel pour réserver ! Je ne recommande pas ce site pour réserver qui n’offre aucune gestion des aléas du voyage.
Stayed 2 nights in Sep 2023

10/10 Excellent

Maxime

Stayed 3 nights in Aug 2023

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities
N.A.
Stayed 3 nights in Aug 2023

10/10 Excellent

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une parenthèse paradisiaque
Une équipe au petit soin dans un paysage paradisiaque… seul regret ne pas avoir eu le temps de tester le SPA et ses massages… on reviendra !
Stayed 2 nights in May 2023

10/10 Excellent

Stephan

Stayed 1 night in Apr 2023

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La gentillesse du personnel ( Irène est charmante et bienveillante), le cadre de l établissement Les chambres sont un peu sombres Les repas un peu chers quand on est pas en demi pension Hôtel sublime, service impeccable Merci à Yoann le sommelier pour ses bons conseils, son professionnalisme et son aimabilité
Stayed 5 nights in Mar 2023

10/10 Excellent

Martine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top, top, top le Palm hotel
Un séjour excellent au Palm hotel, tout est fait pour que votre séjour soit idéal, personnel au top, petites attentions plus qu'appréciées, chambre parfaite, restauration, piscines, le tout dans un cadre magnifique. TOP,TOP,TOP
Stayed 2 nights in Feb 2023

10/10 Excellent

Gilles, DEMBENI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la disponibilité du personnel et la restauration. La TV qui est tombée en panne à 23H
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

ANA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beau Site belles installations Personnels nombreux et attentionnés
Stayed 2 nights in Jul 2022

10/10 Excellent

Brice

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Très bon séjour
Stayed 1 night in Jul 2022

8/10 Good

EVELYNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

christophe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice place and our stay was great but the price of the room is just too much in my opinion
Stayed 1 night in Jun 2022

10/10 Excellent

Nathalie

Stayed 1 night in May 2022

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ce que j ai vraiment apprécié c est la gentillesse et la disponibilité du personnel.
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Wilfried

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un paradis un peu bruyant
Hôtel avec des prestations de qualités et une vue magnifique. Le personnel est très chaleureux. Dommage que le bruit des voitures dans les chambres du haut gâche un peu cette expérience paradisiaque.
Stayed 1 night in Aug 2021

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Aug 2021

10/10 Excellent

Kevine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Julien

Liked: Cleanliness, staff & service, room comfort
Bien mais peut mieux faire !
Le complexe est très jolie, malheureusement les chambres sont dans leurs jus depuis quelques années et ont besoin d'un coup de jeune ( électricité, Vmc, décoration et isolation phonique surtout ! ) L'équipe est très agréable et le restaurant est excellent ! Globalement satisfait mais nous n'avons pas forcément retrouvé le côté 5 étoiles partout durant notre séjour ! Dommage a ce prix là !
Stayed 3 nights in Jul 2021

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'ensemble des installations qui sont de qualités et idéalement situées. la position de la TV qui n'est pas face au lit est perturbante.
Stayed 2 nights in Jul 2021

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

10/10 Excellent

Mazaka

Stayed 1 night in Jan 2021

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un vrai 5 étoiles à La Réunion
Sans aucune hésitation le plus bel hôtel de l'île. Le cadre et la vue sont splendides. Le service est attentif tout en étant discret et agréable. Les piscines sont un peu petites lorsqu'il y a du monde, mais elles ont l'avantage d'être ouvertes jour et nuit. Nous y re-séjournerons si nous le pouvons.
Stayed 3 nights in Dec 2020

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuleux
Fantastique. Luxe calme. Deux piscines dont une chauffée. Vue splendide. Au dessus de la plage de grande anse. Jolies ballades autour. Excellent restaurant
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whaou
Cadre incroyable, parfait pour un week-end
Stayed 1 night in Dec 2020

10/10 Excellent

Eline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merveilleux !!!
Séjour fantastique ... un hôtel digne de ses étoiles avec un personnel au petit soin, accueillant, serviable !!! Ce fut mon 2 elle séjour et toujours la même envie y revenir !!!
Stayed 1 night in Dec 2020