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The Palm Hotel and Spa is located in a beautiful part of Reunion Island surrounded by lush scenery and gorgeous beaches. The hotel facilities were top notch and the staff were exceptionally accommodating and bent over backwards to give our family the best experience possible. The only downside is that there is a slight trade off with the location. While it is stunning, being further south meant that travel time to the main attractions of the island is a bit longer, roughly 1.5 hours to the volcano, cirques, Le Maido, etc...
Verified traveller
Stayed 7 nights in Mar 2020
Response from Allan on Mar 18, 2020
Dear Guest,
Thank you for taking the time to write this wonderful review of your recent stay at the Palm hotel.
Best Regards
Very nice hotel. Rooms nice but Not luxurious, also suffer from detious traffic noise, being close to a busy road. The dining, pools, spa and bars are very good. Note that there are many families and kids, didnt bother us, but if youre looking for romantic couples place, take into account....
Sonny
Stayed 4 nights in Oct 2018
Response from Gauthier, Room Division Director on Dec 22, 2018
Dear Sonny,
Thank you for your comments concerning your stay.
We are glad you enjoyed your time in our hotel and the facilities offered. We have well noted your impression about the rooms and we are working on different solutions for a better soundproofing of the room.
Our teams and I look forward to welcoming you again.
Best wishes,
8/10 Good
VERONIQUE
Sep 24, 2018
Liked: Cleanliness, staff & service, room comfort
It was a great experience however we were stunned by the deluxe room it was mentioned with bathtub and no bathtub . The pictures with beach...
The Palm is probably the only 5 star hotel of La Reunion. Nice entrance, plenty of parking and polite customer service. Swimming pool was big and nice overall. There is a small section called the beach, with sand that made you feel a bit closer to the sea even though it's next to the swimming pool.
There is no beach close as there are sharks in the area. Through a parñth you can go to a natural pool next to the sea. Hotel has a jacuzzi with nice views.
Lunch in the bar pool was tasty with more summery options. Dinner can be a la carte or buffet. Nice quality.
In general a nice experience even though for moments the rain appeared. Rooms were well distributed, spacious and clean. The bed was magnificent, make you feel cozy straight away.
Amazing hotel, phenomenal location, pools and rooms. Best hotel on Reunion Island. The restaurants are expensive so don't be afraid to venture out to st Pierre.
Beautiful location with stunning view over the ocean. Excellent facilities and helpful staff. Main dining room serves good food. All lounges, restaurants, lobby and bar are open to the fresh air. Which is fine if you don't mind sharing your space and sometimes food with the birds, and can tolerate the drafts. The rather poor beach is public and accessible by 15 minute hike on a fairly precipitous path, or by shuttle. But there are two well maintained pools. The lunch menu at the cafe was well presented but looked a bit Brake Bros.
Lovely rooms, beautiful grounds, spacious pool area overlooking the Indian Ocean - never felt crowded (though it wasn't peak season, which may have helped.)
Nice spa.
Restaurant service was quite slow on three consecutive nights, not what you'd expect from a five star hotel, though food itself was nice. This was our only grumble, however, and we would go back to this hotel.
Verified traveller
6/10 Okay
Connie, Reunion
Feb 17, 2016
Liked: Cleanliness, staff & service
Disliked: Room comfort
No view
We had booked a junior suite, There is no view from the room. The terraces is surrounded by a 2 meter high fence. The fence can be opened and then the view right into the neighboring House. All in all, a disappointing experience.
Superbe séjour dans un cadre absolument exceptionnel. Le complexe est magnifique avec une vue incroyable sur la plage de Grande Anse, et tout est niveau de l'écrin, du service aux aménagements en passant par les chambres elles-mêmes. Les restaurants sont de qualité, que ce soit pour le dîner ou pour le petit-déjeuner ; prendre un verre en regardant les baleines sur les terrasses est incroyablement dépaysant. Les chambres sont spacieuses et confortables, avec tout l'équipement moderne. Le service est au top de l'accueil au départ. Un hôtel qui vaut le coup à la Réunion.
Hôtel très bien mais retard d’avion ne permettant pas de profiter de ma première nuit à l’hôtel
Aucun dédommagent ou aide de la part d’expedia et l’hôtel ne peut rien faire car je ne suis pas passé par le site officiel pour réserver !
Je ne recommande pas ce site pour réserver qui n’offre aucune gestion des aléas du voyage.
La gentillesse du personnel ( Irène est charmante et bienveillante), le cadre de l établissement
Les chambres sont un peu sombres
Les repas un peu chers quand on est pas en demi pension
Hôtel sublime, service impeccable
Merci à Yoann le sommelier pour ses bons conseils, son professionnalisme et son aimabilité
Un séjour excellent au Palm hotel, tout est fait pour que votre séjour soit idéal, personnel au top, petites attentions plus qu'appréciées, chambre parfaite, restauration, piscines, le tout dans un cadre magnifique. TOP,TOP,TOP
Hôtel avec des prestations de qualités et une vue magnifique. Le personnel est très chaleureux. Dommage que le bruit des voitures dans les chambres du haut gâche un peu cette expérience paradisiaque.
Le complexe est très jolie, malheureusement les chambres sont dans leurs jus depuis quelques années et ont besoin d'un coup de jeune ( électricité, Vmc, décoration et isolation phonique surtout ! )
L'équipe est très agréable et le restaurant est excellent !
Globalement satisfait mais nous n'avons pas forcément retrouvé le côté 5 étoiles partout durant notre séjour ! Dommage a ce prix là !
Sans aucune hésitation le plus bel hôtel de l'île. Le cadre et la vue sont splendides. Le service est attentif tout en étant discret et agréable. Les piscines sont un peu petites lorsqu'il y a du monde, mais elles ont l'avantage d'être ouvertes jour et nuit. Nous y re-séjournerons si nous le pouvons.
Fantastique. Luxe calme. Deux piscines dont une chauffée. Vue splendide. Au dessus de la plage de grande anse. Jolies ballades autour. Excellent restaurant
Séjour fantastique ... un hôtel digne de ses étoiles avec un personnel au petit soin, accueillant, serviable !!! Ce fut mon 2 elle séjour et toujours la même envie y revenir !!!