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Reviews of Holiday Inn Express Pembroke, an IHG Hotel

2.5 out of 5
Holiday Inn Express Pembroke, an IHG Hotel
8 International Dr, Pembroke, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 624 out of 902 reviews" "
Rating 8 - Good. 209 out of 902 reviews" "
Rating 6 - Okay. 33 out of 902 reviews" "
Rating 4 - Poor. 22 out of 902 reviews" "
Rating 2 - Terrible. 14 out of 902 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jenna

Disliked: Cleanliness, staff & service, property conditions & facilities
They had bed begs and no one returned my calls
Stayed 1 night in May 2024
Response from Lorraine on May 27, 2024
I am sorry Jenna, that you did not receive my voicemail I left on your phone. We have fully investigated your concerns and found no evidence of any issues. If you wish to discuss this further, please call me directly. Thanks,

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Laurie

Travelled with partner
Liked: Amenities
Great location just off of highway 17. We were in town for a funeral and many guest as well as ourselves stayed at your hotel. Your staff was kind and put us all on the same floor. We were able to have your free breakfast together and on Saturday night enjoy the comfort of your lounge. Our two day stay was perfect! See you again if we are ever in Pembroke
Stayed 2 nights in May 2024
Response from Lorraine on May 27, 2024
We are sorry to hear of your loss, but we are pleased that you were able to enjoy your stay.

10/10 Excellent

Margot

Travelled with partner
Always stay here when we visit family. Always a great experience.
Stayed 1 night in May 2024
Response from Lorraine on May 27, 2024
Thank you, we are pleased you enjoyed your stay.

8/10 Good

Alan, Waterloo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked bathroom products. Comfortable bed.
Stayed 2 nights in May 2024
Response from Lorraine on May 27, 2024
Thank you, we are glad you enjoyed your stay.

6/10 Okay

Harpreet

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
No Exhaust in washroom and no cold water in washroom, also the AC was not working good.
Stayed 1 night in May 2024
Response from Lorraine on May 23, 2024
We are sorry you had an issue with the water. The fans exhaust fan is automatic and is always on in the room. We have had a plumber in to look at the no cold water issue and hope it has been resolved. Thank you for comments.

8/10 Good

Cher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lorraine on May 27, 2024
Thank you for your comments.

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Check in was quick and efficient. Loved the snack express. Pool was nice. Rooms were large and the microwave was a great touch. Would return. Loved the dove products in the shower. Laundry facilities was an extra bonus
Stayed 1 night in May 2024
Response from Lorraine on May 22, 2024
Thank you, we are glad you enjoyed your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorraine on May 10, 2024
Thank you Trevor

10/10 Excellent

Margo

Stayed 1 night in Apr 2024
Response from Lorraine on May 23, 2024
Thank you.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorraine on May 10, 2024
Thank you!

8/10 Good

Najwa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and quiet, so warm and comfy that we sat in the down stairs lounge to drink tea and coffee. I didn’t use the pool area but we looked in and people looked like they enjoyed the area. Has nice fitness area and snacks available to purchase if need be. Different breakfast for the two mornings that we were there for. I would definitely suggest this location and I’d return anytime.
Stayed 2 nights in Apr 2024
Response from Lorriane on May 10, 2024
Thank you Najwa for your review. We look forward to welcoming you back in the future.

10/10 Excellent

Delores, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorraine on May 10, 2024
Thank you Delores

6/10 Okay

chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorraine on May 10, 2024
Thank you.

10/10 Excellent

Margot

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Lorraine on May 10, 2024
Thank you.

8/10 Good

Kayge

Stayed 1 night in Apr 2024
Response from Lorraine on May 10, 2024
Thank you!

8/10 Good

SAM

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the service both in the room and at the registration desk
Stayed 1 night in Mar 2024
Response from Lorraine on Apr 9, 2024
Thank you Sam, we are pleased you enjoyed your stay with us and we look forward to seeing you again.

8/10 Good

Diann

Liked: Cleanliness, staff & service, property conditions & facilities
So far it has been quiet, clean and friendly staff.
Stayed 1 night in Mar 2024
Response from Lorraine on Apr 9, 2024
Thank you for your response. We hope you will have a chance to visit us again in the near future.

8/10 Good

Denis

Stayed 1 night in Mar 2024
Response from Lorraine on May 10, 2024
Thank you for your review.

10/10 Excellent

John

Nice friendly staff, clean hotel Comfortable beds and quiet
Stayed 1 night in Mar 2024
Response from Lorraine on Mar 25, 2024
Thank you for your comments. We are pleased you enjoyed your stay, and we look forward to welcoming you back in the near future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Lorraine on Mar 21, 2024
Thank you for choosing our hotel for your stay. We are pleased you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and was slightly different every day. The rooms were very clean and comfortable. I really liked that each queen size bed had 2 soft and 2 firm pillows. The staff was really friendly and helpful. We would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from Lorraine on Mar 15, 2024
Thank you Christine, for choosing our hotel. We are pleased you enjoyed your stay, and look forward to welcoming you back in the near future.

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at other hotels but this is the first one that had actual size bottles of shampoo and conditioner. Also the fact that they had a full size of body wash too. I will definitely stay there again 👍👍
Stayed 1 night in Mar 2024
Response from Lorraine on Mar 15, 2024
Thank you, we are pleased you enjoyed the bulk amenities. We look forward to welcoming you back in the near future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great. Wonderful experience.
Stayed 1 night in Mar 2024
Response from Lorraine on Mar 11, 2024
Thank you for choosing our hotel, and we look forward to welcoming you back.

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities
Stayed 2 nights in Feb 2024
Response from Lorraine on Feb 27, 2024
Thank you for choosing us, and we look forward to welcoming you back.

10/10 Excellent

STEPHEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Lorraine on Mar 15, 2024
Thank you, we look forward to seeing you again soon.

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Lorraine on Mar 21, 2024
Thank you, we trust you had a safe trip home.

10/10 Excellent

Sumit

Stayed 1 night in Feb 2024
Response from Lorraine on Feb 13, 2024
Thank you for choosing our hotel. Thank you for taking the time to provide your feedback.

2/10 Terrible

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lorraine on Feb 13, 2024
I am sorry to hear that you did not enjoy your stay with us. Please feel free to reach out to us so we can learn more details. The feedback from our guests is invaluable to improve our services. Thank you.

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Lorraine on Mar 21, 2024
Thank you for staying with us. We trust you had a safe trip home.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main highway. Easy check in. Great breakfast. Pool and gym are good too.
Stayed 1 night in Feb 2024
Response from Lorraine on Feb 9, 2024
Thank you David. Glad you enjoyed our breakfast, and hope you had a safe trip home. Home to see you again.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lorraine on Feb 8, 2024
Thank you, we are pleased you enjoyed your stay.

10/10 Excellent

Johanne

Stayed 1 night in Dec 2023
Response from Lorraine on Feb 8, 2024
Thank you Johanne, we are pleased you enjoyed your stay.

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Lorraine on Jan 26, 2024
Thank you for choosing our hotel and thank you for taking the time to do a review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lorraine on Jan 16, 2024
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lorraine on Jan 16, 2024
Thank you

10/10 Excellent

Debby

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Lorraine on Jan 4, 2024
Thank you and Happy New Years to you and yours!

10/10 Excellent

Corey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lorraine on Jan 4, 2024
Thank you, and Happy New Years!

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lorraine on Jan 4, 2024
Thank you!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay during a major snowstorm. lol.
Stayed 1 night in Dec 2023
Response from Lorraine on Dec 27, 2023
Thank you for staying, and hope you had an uneventful drive home.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lorraine on Dec 27, 2023
Thank you for choosing our hotel.

10/10 Excellent

Cole

Stayed 4 nights in Nov 2023
Response from Lorraine on Jan 4, 2024
Thank you.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Off the highway. We liked the exercise room, swimming pool and breakfast. The staff was courteous and knowledgeable.
Stayed 2 nights in Dec 2023
Response from Lorraine on Jan 4, 2024
Thank you.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property elevator dirty, strong odor in elevator
Stayed 3 nights in Nov 2023
Response from Lorraine on Nov 22, 2023
Micheal, the odor is not coming from the elevator. It is coming from the air intake value, and we are having a third party come in and investigate to try and solve this issue. Sorry for the inconvenience.

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were excellent. Clean and spotless. The rooms were large and comfortable. Good morning breakfast had an excellent selection of food for our keto type diet. Only wish they would’ve mentioned that EV charging was available.
Stayed 2 nights in Nov 2023
Response from Lorraine on Nov 22, 2023
Thank you Michael. We have put that we have a Tesla charger on premises on the website. Will look to ensure it is still there. Thank you for staying with us.

10/10 Excellent

Nigel

Stayed 1 night in Nov 2023
Response from Lorraine on Nov 28, 2023
Thank you!

10/10 Excellent

Shareen

Stayed 1 night in Oct 2023
Response from Lorraine on Nov 2, 2023
Thank you. We are pleased you enjoyed your stay with us.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was a 3 minute drive from my concert venue at the Germania Club. I loved that it was easy to access/leave without having to go deep into the city. It was in a quiet location, elevators, breakfast, a pool, all the good luxuries of a great hotel. Best of all, it was very clean.
Stayed 1 night in Oct 2023
Response from Lorraine on Nov 2, 2023
Thank you, we are pleased you enjoyed your stay. We hope you enjoyed the concert.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super easy and friendly. Room was wonderful and kids lived the pool area! Location to our next destination perfect!
Stayed 1 night in Oct 2023
Response from Lorraine on Oct 27, 2023
Thank you for your review and for choosing our hotel for your accommodations.

8/10 Good

Jennifer

Good clean, staff friendly and helpful
Stayed 1 night in Oct 2023
Response from Lorraine on Oct 27, 2023
Thank you for your review and for being our guest.