Tui Studio

Reviews of Alpha Motor Inn

3 out of 5
Alpha Motor Inn
31 Victoria Avenue, Palmerston North, Manawatu

Reviews

8.4

Very good

Rating 10 - Excellent. 103 out of 242 reviews" "
Rating 8 - Good. 96 out of 242 reviews" "
Rating 6 - Okay. 29 out of 242 reviews" "
Rating 4 - Poor. 10 out of 242 reviews" "
Rating 2 - Terrible. 4 out of 242 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Greg

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kalib

Travelled with group
Decent enough for the price. Cleaning lady was pretty slack. Still had used coffee cups beside the after she had cleaned up. Apart from that the office lasy was nice and friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Joy

Stayed 2 nights in Mar 2024

8/10 Good

bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very long grass outside the back of our motel. a real fire risk
Stayed 1 night in Mar 2024

10/10 Excellent

reggae

Liked: Cleanliness, staff & service, property conditions & facilities
The clearness of the room and all the different places they had on each room
Stayed 2 nights in Feb 2024

8/10 Good

Jahrel

Travelled with family and small children, Travelled with partner
Liked: Property conditions & facilities
Was nice and quiet, comfortable Relaxing and warm.
Stayed 1 night in Feb 2024

6/10 Okay

Trudy

Travelled with family
Liked: Cleanliness, staff & service
It was just a 1 night stay . Average accommodation as aspected. Nothing outstanding. But clean and tidy
Stayed 1 night in Jan 2024

4/10 Poor

Jenna

Disliked: Cleanliness, amenities, property conditions & facilities
Ants in the bathroom, beds uncomfortable, bathroom mouldy, facilities very very old and dated, no kitchen sink, could hear people walking around in rooms above us. Would not stay again
Stayed 1 night in Jan 2024

6/10 Okay

glennise

Travelled with partner
tacky musty units.
Stayed 1 night in Jan 2024

4/10 Poor

Kelvin

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of things need maintenance, Shower was blocked, shower door need repairing. Toilet door wouldn’t close, shower only had warm water. No milk or tea in the room.
Stayed 1 night in Jan 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay here. Fantastic check in with a friendly face. The rooms (we booked two) were great, very clean and we loved the individual themes and the decor to match. The folder in the room with information about the motel itself and the surrounding areas (including menus) and the artist/theme of the room you were in was very comprehensive and a lovely touch. Certainly made our stay that much better because of it. Thank you
Stayed 1 night in Jan 2024

8/10 Good

Richard

Stayed 1 night in Dec 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from David on Nov 17, 2023
Thank you : )

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a pedestal Fan available.
Stayed 1 night in Nov 2023
Response from David on Nov 14, 2023
Thank you for the review : )

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Looked after motel.
Stayed 1 night in Oct 2023
Response from David on Oct 30, 2023
Thank you very much : )

10/10 Excellent

KSWedgwood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from David on Oct 5, 2023
Much appreciated : )

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable, had a good night sleep. Room was clean.
Stayed 1 night in Sep 2023
Response from David on Sep 26, 2023
Thank you very much! Welcome back next time : )

8/10 Good

Carme

Liked: Cleanliness, staff & service
It is not culturally safe or hygenic to mix your food areas and washing areas- have to gather water from bathroom to drink or to wash eating utensils. Otherwise very adequate with staff who take care.
Stayed 1 night in Sep 2023
Response from David on Sep 20, 2023
Thank you for staying with us : )

8/10 Good

milou

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property meet our needs nicely.
Stayed 1 night in Sep 2023
Response from David on Sep 10, 2023
Thank you for staying with us!

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean great service
Stayed 2 nights in Aug 2023
Response from David on Aug 21, 2023
Thank you very much : )

8/10 Good

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The neighbour has noisy early hours of the morning
Stayed 3 nights in Aug 2023
Response from David on Aug 7, 2023
Hi Sheryl, thanks for your stay and review! Apologies for the noise issue. Unfortunately, not all the guests are considerate of others. Looking forward to seeing you again and providing a better experience with you next time: )

8/10 Good

Jinn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from David on Jul 29, 2023
Thank you : )

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was good
Stayed 1 night in Jul 2023
Response from David on Jul 18, 2023
Thank you :)

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Good handy access
Stayed 2 nights in Jul 2023
Response from David on Jul 6, 2023
Thank you : )

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Great Shower Pressure woohoo
Stayed 2 nights in Jun 2023
Response from David on Jun 27, 2023
Hi Jackson, we're glad to hear that you enjoyed the shower! Welcome back again : )

4/10 Poor

Larry

Travelled with family
Disliked: Staff & service, property conditions & facilities
coffee and milk not topped up only had 3 sachets of coffee and 3 small containers of milk which was not replenished the 3 nights we were there. No sky tv only 1,2,3 channels. Sorry but will not stay there again. Toilet moved when sat on.
Stayed 2 nights in Jun 2023
Response from David on Jun 5, 2023
Thanks

2/10 Terrible

Jasmine

Stayed 1 night in Feb 2023
Response from David on Apr 26, 2023
Thanks

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023
Response from David on Feb 15, 2023
Hi Grant. We appreciate your stay and review! Welcome back again :)

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Very basic
Response from David on Dec 25, 2022
Hi Jason, thanks for staying with us! We hope you had a good time in Palmy :)

10/10 Excellent

Zu zhe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Nov 2022
Response from David on Nov 23, 2022
Hi Zu, we appreciate your stay and review! Look forward to seeing you again : )

6/10 Okay

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bed was very uncomfortable
Stayed 1 night in Sep 2022
Response from David on Oct 1, 2022
Hi Shane, Sorry to hear that the bed caused an issue, we normally receive positive reviews about our beds. Thanks for staying with us : )

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I particularly loved the decor in the rooms. Loved the N.Z. themes.
Stayed 1 night in Jul 2022
Response from David on Jul 19, 2022
Hi Anne. Thank you for staying with us! Welcome back again : )

10/10 Excellent

Mark

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Simple check in and out. Easy and quick. Good amenities. Clean. Very happy
Stayed 1 night in Jun 2022
Response from David on Jun 11, 2022
Hi Mark. Thank you for staying with us! Welcome back next time :)

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2022
Response from David on May 6, 2022
Hi Alex. We appreciate your positive review! Welcome back next time : )

10/10 Excellent

Joanne, Marton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient access to motel and easy parking. Friendly host. Room a bit dated, but that's why it's reasonably priced, and it had been vey well cleaned. Bed was super comfortable.
Stayed 1 night in Apr 2022
Response from David on Apr 9, 2022
Hi Rebecca. Thanks for staying with us! We wish you had a good time in Palmy : )

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Avneet

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

2/10 Terrible

Ramend

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor response
Stayed 1 night in Jan 2022
Response from Jordan on Jan 28, 2022
Hi Ramend, thanks very much for staying with Alpha Motor Inn. We realized that you have rated a very low experience when you stay with us. Normally our customers leave very high rate to our service, we understand that our facility may not be the greatest one in Palmy, but 7 years reputation is sufficient to demonstrate that we have done our best. Could you please be kind enough to advise the reason why you had an unpleasant experience during your stay. We don't know what caused the disappointment, but according to your verbal review, which was supposed to be a pleasant two nights, we do not understand what made you turn your attitude to another side. No matter what it is, we apologize for that, and we would like to know what we can do better in the future. We appreciate your understanding and cooperation:)

8/10 Good

Hayden

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, room was very clean. I left something behind and they were happy to retrieve it for me a day latter
Stayed 1 night in Jan 2022
Response from David on Jan 24, 2022
Thanks for your positive review Hayden : ) Glad to hear that you had a great experience with us : )We are looking forward to seeing you next time : )

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and super clean amenities close to town.
Stayed 1 night in Jan 2022
Response from David on Jan 12, 2022
Thanks for your positive review Sandra : ) Glad to hear that you had a great experience with us : )We are looking forward to seeing you next time : )

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Alpha Nov 21
Room, especially bathroom, looking very run down and in need of refurbishment. Staff extremely friendly and helpful
Stayed 1 night in Nov 2021
Response from David on Nov 20, 2021
Thanks for your reviews Richard! We will continually maintain our service standard and upgrade dated facilities : ) We are looking forward to seeing you next time : )

10/10 Excellent

Riihori

Stayed 2 nights in Nov 2021

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean and tidy
Stayed 1 night in Nov 2021
Response from David on Nov 10, 2021
Thanks for your review Jeffrey : ) Glad to hear that you had a great experience with us : )We are looking forward to seeing you next time : )

10/10 Excellent

Skylar

Stayed 1 night in Oct 2021
Response from David on Oct 31, 2021
Thanks for your review Skylar : ) We are looking forward to seeing you next time : )

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Enjoyed our stay but found it a bit dated.
Stayed 1 night in Oct 2021
Response from David on Oct 29, 2021
Thanks for your reviews Jennifer! We will continually maintain our hygiene standard and upgrade dated facilities : ) We are looking forward to seeing you next time : )

8/10 Good

Anita

Stayed 2 nights in Oct 2021
Response from Jordan on Oct 12, 2021
Thanks very much for your comments Anita! We are looking forward to hosting you next time : )

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff reasonable pricing
Stayed 3 nights in Jul 2021
Response from Jordan on Sep 24, 2021
Hi Graeme, thank you very much for your comments, we are looking forward to seeing you next time : )

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, close to free CBD and the front staff are very nice and helpful! I will stay here gain.
Stayed 1 night in Jul 2021
Response from Jordan on Aug 1, 2021
Thank you very much for your feedback : ) Hope we could see you very soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Staff were amazing. Condition of unit was a bit "tired". Didn't like kitchen setup.
Stayed 1 night in Jul 2021
Response from Jordan on Jul 27, 2021
Thanks very much for your comments. It is our pleasure to host you at Alpha Motor Inn : ) We will try our best to upgrade the kitchen facility. We are looking forward to your next visiting : )