The staff, overall, were very helpful and polite. Only one reception member seemed less than impressed with our issue regarding the heat of the room. The hidden service charges when charging to the room are steep. To have a meal and get a service charge for that is acceptable, however, for then being charged a separate service charge of £7.50 for drinks during the same meal is an example of the hidden charges not disclosed when booking.
The food was not great but this was due to there being no head chef. This would’ve been acceptable if we’d been told in advance. We were only notified that they were “struggling” due to not having a Head Chef during the meal. The potato products were undercooked and overall the food was mediocre.
The room was well equipped but very dark with poor lighting. It was also exceptionally hot and the fans did not work due to sockets not working in the room.
Two nights cost us £1000, this included parking and breakfast, one meal and some drinks. Oxford is a lovely city, you could get the same for a lot less!