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Overall the room was great. Clean and well kept. The heating didn’t work but maybe it was turned off because of the season. TV channels were not HD and it was a bit of a challenge getting on to the wifi. I did enjoy my stay, however, the pillows on the bed were not standard size and they were extremely flimsy which made it hard to get comfortable.
Trevor
Stayed 1 night in May 2024
Response from Iman Front Desk Manager on May 8, 2024
Thank you for sharing you experience with us and we apologize for any inconvenience during your stay .
Needs a reno, dirty carpet, old beds, room in very rough shape
Rob
Stayed 2 nights in May 2024
Response from Iman Front Desk Manager on May 8, 2024
Thank you for staying with us and sharing your experience .We are in the process of renovating the rooms and we hope to welcome you back for your next visit to Ottawa.
We liked the easy Checking In procedures. The Attendant was cheerful and well presented. The Cleaning Staff were always pleasant and professional.
Tom
Stayed 5 nights in Apr 2024
Response from Iman Front Desk Manager on May 6, 2024
Thank you for 5/5 rating we appreciate your feedback
8/10 Good
Israel, Qualicum Beach
Business traveller
May 3, 2024
Liked: Staff & service
The rooms are in desperate need of renovation. Bathroom tubs and sinks needs changing including carpets in the rooms and hallways…
Israel
Stayed 4 nights in Apr 2024
Response from Iman Front Desk Manager on May 6, 2024
Thank you for staying with us we appreciate your feed back We are in the process of renovating our rooms and we hope to welcome you back to stay in one of renovated rooms.
Rooms were also old and they don’t have good noise protection from hallways but other than that everything else was good.
Gi
Stayed 1 night in Apr 2024
Response from Iman Front Desk Manager on Apr 21, 2024
Thank you for your 4/5 rating. We are in the process of renovating the rooms and we hope we will have the opportunity to welcome you back once the renovation process is completed.
8/10 Good
John
Apr 17, 2024
It was close to Shopping Center , funeral home and relatives home all within 8-11 minute drive from hotel
John
Stayed 2 nights in Apr 2024
Response from Iman Front Desk Manager on Apr 17, 2024
Thank you for staying with us .we appreciate the feedback
My first room had a terrible smell. Second room felt like part of the mattress was missing. Front desk staff were very friendly.
Michael
Stayed 1 night in Apr 2024
Response from Iman Front Desk Manager on Apr 16, 2024
thank you for sharing your experience. We regret to hear that the room did not meet your expectation. we are looking into the issue that you mentioned. We appreciate the feedback
Location was conveniently close to event space I was attending. Area where Room was located was recently renovated so clean but washroom dated freshly painted but tub and toilet original’
They were clean though.
Staff very friendly.
Cindy
Stayed 1 night in Apr 2024
Response from Iman Front Desk Manager on Apr 4, 2024
Thank you for staying with us we appreciate the feed back
Considering some rooms were renovated, they did half ass job.
They need to replace doors for better sound management.
Poor is small. No hot tub.
It’s ok if you’re looking for very basic hotel stay- ie/ sleep & go
Melissa
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 28, 2024
Room not maintained or well kept, lots of small upgrades to make it look better. Poor general maintenance, lots of odor in halls.
Chad
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 25, 2024
Thank you for your feed back on our room amenities. We are sorry to hear that certain aspects didn't meet your expectations. We are in the process of renovating our rooms and we would like to welcome you back in our renovated rooms for your next stay
Hotel was okay, disappointed they do not offer daybed, I felt disappointed to learn there is no breakfast and the photos made it look like it has this service.
Shane
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 20, 2024
Thank you for the feed back, We apologize for the confusion we have restaurant on side called Broadways however is not part of the hotel
10/10 Excellent
Megan
Travelled with family
Mar 17, 2024
Liked: Cleanliness, staff & service
Nicely updated rooms, comfy beds but very small pillows (size of a couch cushion)
Staff member at check in was VERY friendly and helpful!
Staff on check out not so friendly.
Cleaning staff very loud while cleaning rooms in the mornings.
Megan
Stayed 1 night in Mar 2024
Response from Iman Front Desk Manager on Mar 17, 2024
Thank you for the 5/5 star rating. We appreciate the feed back and we apologize about any inconvenient
I stayed here for 5 nights in mid February. The location was great for me, with plenty of free parking, the facility was very clean and was very quiet for the most part. I will admit, the bed was a little hard, but everyone's preference is different, so you may like it just fine. I wouldn't hesitate to stay here again.
Dave
Stayed 5 nights in Feb 2024
Response from Jocelyn General Manager on Mar 1, 2024
Thank you for taking the time to let us know about your most recent stay-we appreciate the feedback! We hope to see you again!
I think after all the reviews I’ve ever done. This is basically just another hotel. It’s a good eight out of 10 nothing special it’s clean useful it’s comfortable it’s not risky to stay here. That’s for sure.
Steve
Stayed 2 nights in Feb 2024
Response from Iman Front Desk Manager on Feb 29, 2024
Thank you Mr. Boyle for 8/10 rating we appreciate the feed back .It would be a pleasure to welcome you again .
Response from Iman Front Desk Manager on Feb 27, 2024
Thank you for 5 /5 rating we appreciate the feed back
6/10 Okay
linda
Travelled with family
Feb 26, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Fridge was super small, couldn't fit much in it and we had very few tv channels. Front desk staff was not helpful with the tv
linda
Stayed 2 nights in Feb 2024
Response from Iman Front Desk Manager on Feb 27, 2024
Thank you for the feedback.
10/10 Excellent
Randy
Travelled with partner
Feb 24, 2024
Liked: Cleanliness, staff & service, amenities
Restaurant nearby
Side entrance door not working - no cleaned pathway to main entrance made it worse
Toilet tank running all the time resulting in material waste of water. Even though I reported it to front desk, repairman could not find the fault: I did and I am a CPA not very techy :)
Randy
Stayed 5 nights in Feb 2024
Response from Iman HassanFDM on Feb 26, 2024
Thank you for the feedback and the perfect score We apologize about inconvenience with entrance our maintenance team are working to resolve the issues