Property grounds
Check availability

Reviews of Sonder The O'connor

3.5 out of 5
Sonder The O'connor
377 Rue O'Connor Street, Ottawa, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 259 out of 404 reviews" "
Rating 8 - Good. 92 out of 404 reviews" "
Rating 6 - Okay. 25 out of 404 reviews" "
Rating 4 - Poor. 13 out of 404 reviews" "
Rating 2 - Terrible. 15 out of 404 reviews" "

9.2/10

Cleanliness

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dominique

Liked: Cleanliness, amenities, property conditions & facilities
The one bedroom apartments are great! They are comfortable and bright. Love the full kitchen as well. The staff is super friendly and helpful. The facilities are fantastic with many different types of rooms to relax or hang out with friends in.
Stayed 7 nights in May 2024

8/10 Good

Kristeen, Vancouver

Business traveller
Liked: Property conditions & facilities
I liked my room and it was clean for the most part. Cushions on the couch needed a good cleaning as they smelled like old sweaty head. I also noticed under the bathroom cabinet had tons of garbage and dust bunnies (oops!). The tv app was a little buggy ( and I had to remove other people’s Prime accounts — lucky for them! But the rest seemed pretty clean and everything I needed was in the kitchen. Lots of towels in the bathroom — although I was one person in a room for 4 max) Staff were very friendly and talkative. I really liked the location and my view. Air on was loud and woke me up a few times when it turned off and on, but I was glad it was there as there were a few toasty days and nights. There was a fire alarm at about 4 am— I didn’t know it was a fire alarm as it was just a beeping sound and not the typical fire alarm— many of us on our floor didn’t understand what it was. It was only when 8 saw the fire trucks that I understood what was going on. A notification of what happened would have been nice. When I asked people at the desk, they didn5 know about it. Despite these little hiccups, I enjoyed m6 stay and would stay again.
Stayed 5 nights in May 2024

10/10 Excellent

Celestine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 1 night in May 2024

10/10 Excellent

Cassidy

Liked: Cleanliness, property conditions & facilities
Really clean and exactly like the photos! I have everything I need.
Stayed 1 night in May 2024

8/10 Good

Lavetta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On our last night there was a major issue with the AC - extremely loud rumbling sound, almost had to raise voices to hear each other. The solution was to send someone within 12 hrs. Woman on front desk basically said we were too light sleepers and that she can sleep through anything. No apology for inconvenience or anything. Eventually we were offered another room. Otherwise, we are huge fans of the Sonder!!
Stayed 2 nights in May 2024

10/10 Excellent

Ayush

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Truly a better way to stay. Loved it.
Stayed 2 nights in May 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I stayed here during the victoria day long weekend and this felt like a home away from home. The apartments have everything you need, from cookware to dinnerware, and we loved the fact you can do your grocery shopping in the area (Independant and Loblaws within 10 minutes walking) and cook your own meals in the kitchen. Very quiet and safe. Highly recommended 👌
Stayed 3 nights in May 2024

10/10 Excellent

Reinier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. Furnishings were comfortable. Parking in underground garage was convenient. There is even a car charger for EV in the garage.
Stayed 3 nights in May 2024

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at this Sonder location. Our suite was clean, the AC worked well, and it was relatively quiet given that the location is in a central downtown area. What we didn't like: 1) parking in the hotel's garage is extra. 2) the bathroom had no towel rack. It was hard to dry towels we used, so we hung them on the bath shower curtain rod. Please, just install a $10 towel rack in each room to make it more convenient to dry towels. This would also reduce the hotel's laundry bills for customers that stay more than one day. 3) the showerhead was cheap and fixed to the wall. The water pressure at the location is OK at best (maybe that was due to the showerhead). A hand-held shower head would make showering more enjoyable. Other than that, this location is a great place to stay if one wants to discover Ottawa central without driving around.
Stayed 3 nights in May 2024

8/10 Good

Kendra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, family friendly hotel within walking distance to many local attractions. The Museum of Nature was across the street, there was a park two blocks down on Elgin, and lots of restaurants within a two block walk in either direction. The kitchen was well stocked and orderly, the bed was comfy, and we made use of the laundry facility on our floor. The dishwasher was also super handy. The parking garage was a little tight, with lots of spots reserved for staff so was trickier to find a spot later in the evening but we made out ok. Would definitely stay again and recommend to others.
Stayed 4 nights in May 2024

10/10 Excellent

nan

Liked: Property conditions & facilities
Easy to access
Stayed 1 night in May 2024

10/10 Excellent

susie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great location and very easy to get to our room. room is new and lovely. a bit bigger bathroom would have been great - no counter room for toiletries. parking underground was great!
Stayed 2 nights in May 2024

10/10 Excellent

Tamarra Jean

Liked: Cleanliness, property conditions & facilities
Would highly recommend
Stayed 9 nights in Mar 2024

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Super location. Easy access to transportation and highway. Kitchen has everything.
Stayed 5 nights in May 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property with 2 bedrooms and a large balcony. It has all the kitchen utensils and very much feels like home. It can be better if the shower is stronger.
Stayed 1 night in May 2024

10/10 Excellent

Hashim

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Yana

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 3 nights in May 2024

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Thank you for the beautiful stay ! It was nice and peaceful!
Stayed 2 nights in Apr 2024

4/10 Poor

Julie

Business traveller, Travelled with partner
Building, location, and accessibility were great. Unfortunately the room, specifically the bed, were uncomfortable. Sheets were scratchy, pillows and duvet were terrible - the only way to describe them would be “clumpy”, and there was a noise coming from the closet every 20-40 minutes that was loud enough to prevent you from falling asleep. My partner tried to work from the room during the morning and the desk chair was falling apart.
Stayed 1 night in May 2024
Response from Sonder on May 16, 2024
Hi Julie, thank you for staying with us. We're glad you enjoyed this location. However, we're sorry you were unsatisfied with your space. Our team will look into your concerns and work to remedy any present issues. We hope to host you again and make it up to you with a better experience.

8/10 Good

Carmin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Bed was a bit hard, but otherwise, very comfortable.
Stayed 2 nights in May 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect spot for walking to my daughter's apartment. Parking was great and not expensive. Room was clean and well equipped. Would definitely return.
Stayed 3 nights in May 2024

10/10 Excellent

Kelvin Bladimir

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good everyting we need
Stayed 3 nights in May 2024

10/10 Excellent

Matt

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place and location
Stayed 4 nights in May 2024

8/10 Good

Poornima

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hassle free experience
Stayed 2 nights in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ok stay. Locale.
Stayed 2 nights in May 2024

6/10 Okay

Swati

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Sonder on May 13, 2024
Hi Swati, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful apartment, very comfortable. Loved our stay here
Stayed 3 nights in May 2024

10/10 Excellent

Holly

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Accommodation was very clean,comfortable, well cared for, stay was great.
Stayed 2 nights in May 2024

8/10 Good

Joanna

Stayed 5 nights in Apr 2024

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, property conditions & facilities
Suited my needs perfectly. Had it for 28 days, and it was perfect.
Stayed 28 nights in Apr 2024

4/10 Poor

Erica Dagmar

Business traveller
Liked: Amenities
I was very disappointed by the aesthetics of the room. The decor was ugly and the lighting was glaring and awful. If only they put dimmers on their lights and updated the depressing, grey design, it would have been such a nicer experience!
Stayed 2 nights in Apr 2024
Response from Sonder on Apr 26, 2024
Hi Erica, we appreciate your thoughts regarding the style and design of your space. We'll relay your thoughts to our team. We hope to host you again in one of our 40+ cities worldwide.

10/10 Excellent

Bozena

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in Ottawa
Stayed 3 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Lyle

Liked: Cleanliness, amenities, property conditions & facilities
Truly felt like a home away from home. Sondor puts the sweet in suite hotel.
Stayed 5 nights in Apr 2024

6/10 Okay

JJ

Bathroom walls were moldy. Walls hand hand prints.
Stayed 3 nights in Apr 2024
Response from Sonder on Apr 22, 2024
Hi JJ, we're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. We hope to host you again and show you a better experience.

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great overall
Stayed 2 nights in Apr 2024

10/10 Excellent

Elyse Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and helpful, would stay there again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gennie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sonder on Apr 16, 2024
Hi Gennie, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access, gym, game area
Stayed 4 nights in Apr 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was fine. Facing a mural (a little sad) but not a complaint. Nice kitchen but broken boiler (we got it replaced - so not a complaint). A light didnt work (but not a complaint). Small sink in bathroom. More counter space in BR would be nice but not a complaint. Cyclist lane in front of uphill parking is a little wild though I must say.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ernestine

Liked: Cleanliness, property conditions & facilities
It was great
Stayed 6 nights in Mar 2024

10/10 Excellent

Scott Lawrence

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent, from checkin to checkout. Close to everything I required. I felt safer staying at Sonders in a large city, very peaceful and private. Room was very well maintained with underground parking.
Stayed 3 nights in Apr 2024

10/10 Excellent

Cody

Liked: Cleanliness
Stayed 5 nights in Apr 2024

8/10 Good

Carlos, Silver Spring

Liked: Cleanliness, property conditions & facilities
Location was good
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeeeun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great stay at sonder! I would def use it again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Oluwatoyin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 8 nights in Mar 2024

10/10 Excellent

Abiodun

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious apartment style room- Great walking location
Stayed 2 nights in Mar 2024

10/10 Excellent

PrototypeG

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the nature museum its literally across the street a 3 minute walk. Theres a starbucks, shoppers and a strip. Very close to many places if you want to drive downtown. You can download the app which helps with easy access to entry orher than punching in the code. With the app you can chat and ask for items. Very convenient. Definitely would stay there again
Stayed 2 nights in Mar 2024