Property amenity

Reviews of Ottawa Marriott Hotel

4 out of 5
Ottawa Marriott Hotel
100 Kent St, Ottawa, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 565 out of 1130 reviews" "
Rating 8 - Good. 337 out of 1130 reviews" "
Rating 6 - Okay. 125 out of 1130 reviews" "
Rating 4 - Poor. 60 out of 1130 reviews" "
Rating 2 - Terrible. 43 out of 1130 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Amos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Franca

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Mattress and pillows were not comfortable, also heard a lot of noise throughout the night.
Stayed 1 night in May 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent experience!
Stayed 1 night in May 2024

2/10 Terrible

Parth

Disliked: Cleanliness, staff & service, property conditions & facilities
No water. Old architecture and building premises. Some of the staff members discriminates.
Stayed 1 night in Apr 2024
Response from GM/DG on May 14, 2024
Dear Parth, Your comment regarding discrimination concerns me a great deal. I welcome you to contact me directly to discuss so I may understand better your experience. Thank you, Cole H. SheridanGeneral Manager

10/10 Excellent

SZABOLCS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and area. Unfortunately our truck would not fit in the unground parking so we had to park on the road and pay extra for parking. Not a huge deal. Staff were very helpful and kind. Would definitely recommend to friends and family :)
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Ideal location to see highlights of Ottawa. Lovely hotel clean and modern . Great staff and wonderful restaurant with more great staff. Only reservation would be wouldn’t park in the underground lot adjoining.
Stayed 4 nights in Apr 2024

6/10 Okay

Artur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The state of the mattresses is horrible. I am sure sleeping on the floor would be more comfortable. For Marriot downtown Ottawa thos is a shame.. Moght newd to add cost of chiropractor and a massage to your nightly stay.
Stayed 2 nights in Apr 2024
Response from Gilberto Girodier on Apr 22, 2024
Dear Artur,We apologize for the discomfort you experienced with our mattresses. Your feedback is important, and we're addressing the issue promptly. We appreciate your understanding and hope to welcome you back for a better experience.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. The beds were very comfortable and the size of the room was great. I felt we had lots of space. The only downside is that the room offered double beds ( which we were fully informed about). It's just a bit small for 2 people, queens would make this a more desirable property.
Stayed 2 nights in Apr 2024
Response from Gilberto Girodier on Apr 22, 2024
Dear Melissa,Thank you for your review! We're delighted you enjoyed your stay. Your kind words mean a lot to us. We hope to welcome you back soon!

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gilberto Girodier on Apr 22, 2024
Dear Audrey,Thank you for your review! We're delighted you enjoyed your stay. Your kind words mean a lot to us. We hope to welcome you back soon!

10/10 Excellent

Li-Chiang

Liked: Cleanliness, staff & service, property conditions & facilities
Good for everything
Stayed 1 night in Apr 2024
Response from Russell Thakur on Apr 21, 2024
Hello, Li-Chiang,Thank you very much for your nice feedback.Looking forward to see you soon.

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Russell Thakur on Apr 21, 2024
Hello Ms. Monika,Thank you very much for your nice feedback.Looking forward to see you soon.

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Gilberto Girodier on Apr 16, 2024
Thank you so much for taking the time to share your feedback with us!. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable experience in the future.Warm regards,

10/10 Excellent

Sylvia, Cortlandt Manor

Stayed 2 nights in Apr 2024

10/10 Excellent

Mihai-Razvan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Mar 2024
Response from Gilberto Girodier on Apr 6, 2024
Dear Mihai-RazvanThank you so much for your review!. Your feedback means a lot and helps us continually improve. We can't wait to welcome you back soon!

10/10 Excellent

gurwinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really good
Stayed 1 night in Mar 2024
Response from Russell Thakur on Apr 2, 2024
Dear Mr. Gurwinder,Thank you very much for your nice feedback.Looking forward to see you again.

8/10 Good

Alisadra

Liked: Staff & service
Amazing staff
Stayed 3 nights in Mar 2024
Response from Russell Thakur on Apr 2, 2024
Dear Ms Alisandra,Thank you very much for your nice feedback.Looking forward too see you again soon.

10/10 Excellent

Gloria

Stayed 3 nights in Mar 2024
Response from Russell Thakur on Apr 21, 2024
Hello Ms. Gloria,Thank you very much for your nice feedback.Looking forward to see you soon .

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the extra play area for kids. Very clean hotel room. Very convenient downtown location.
Stayed 2 nights in Mar 2024
Response from Russell Thakur on Apr 2, 2024
Dear Michelle,Thank you so much for your kind words! We're thrilled to hear that you and your family enjoyed the extra play area for kids and found our hotel room to be very clean. It's always our goal to provide a comfortable and enjoyable stay for our guests. We're also glad you found our downtown location convenient for your needs. We hope to welcome you back again soon for another wonderful stay! If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Wenshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet and convenient to the attractions!! The room is very clean and big, it’s only the bed not comfortable for sleeping while night!!
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 31, 2024
Dear Wenshi,Thank you for your time to share the feedback with us.! We're glad you found our hotel quiet and convenient to attractions.We'll take note of your comments regarding the bed comfort for improvement. We hope to welcome you back soon!

10/10 Excellent

Denton G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the restaurant. The food was tastefully prepared and presented very eloquently!
Stayed 2 nights in Mar 2024
Response from The Ottawa Marriott on Mar 31, 2024
Dear Denton,On behalf of the entire hotel team, I want to thank you for sharing about your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership Teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Okay

Adam, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This was an okay stay, and it wasn't great.
Stayed 6 nights in Mar 2024
Response from Russell Thakur on Mar 24, 2024
Dear Mr. Adam,Thank you for sharing your feedback with us. I'm sorry to hear that your stay was only okay and didn't meet your expectations entirely.I have shared your feedback with the leadership team.Our guest satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Norman

Stayed 1 night in Mar 2024
Response from Gilberto Girodier on Apr 13, 2024
Thank you for your kind review!. Your feedback means a lot to us and we hope to welcome you back soon!

2/10 Terrible

Vali

Disliked: Cleanliness, staff & service
The bathroom is horrible and the room smells not clean
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 24, 2024
Dear Vali,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced regarding the condition of your bathroom and the unpleasant odor in your room. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please rest assured that we take your feedback seriously, and we will promptly address the issues you have raised with our housekeeping team to ensure that our standards of cleanliness are upheld. Additionally, we will investigate the cause of the odor to identify and rectify any underlying issues.We understand the importance of feeling comfortable and at ease during your stay, and we apologize for any discomfort you may have experienced. Should you encounter any further concerns or require assistance during your time with us, please do not hesitate to contact our guest services team, who will be more than happy to assist you.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

8/10 Good

Katelyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and helpful and the location was perfect.
Stayed 3 nights in Mar 2024
Response from Russell Thakur on Mar 22, 2024
Dear Katelyn,Thank you for your kind words! We're delighted you found our staff helpful and enjoyed our prime location.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back to the Ottawa Marriott Hotel in the future. If there is anything else we can assist you with, please don't hesitate to reach out.Thank you.

8/10 Good

Rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid parking is a hassle for the hotel guest.
Stayed 2 nights in Mar 2024
Response from Russell Thakur on Mar 22, 2024
Dear Rahul,Thank you for taking the time to share your feedback with us. We understand your concern and apologize for any inconvenience caused. We'll review our parking policies to ensure a smoother experience for our guests in the future.Thank you.

8/10 Good

Samantha

Stayed 4 nights in Mar 2024
Response from Gilberto Girodier on Apr 6, 2024
Dear Samantha,Thank you so much for your review!. Your feedback means a lot and helps us continually improve. We can't wait to welcome you back soon!

10/10 Excellent

Charlene

Stayed 2 nights in Mar 2024
Response from Gilberto Girodier on Apr 6, 2024
Dear Charlene,Thank you so much for your review!. Your feedback means a lot and helps us continually improve. We can't wait to welcome you back soon!

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent!! The only beef I have is the $30 daily parking fee. Outrageous 😡
Stayed 3 nights in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback. I will share your concern about parking charges with the leadership team .looking forward to see you again.

10/10 Excellent

Anandhan, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

6/10 Okay

Gurvir

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your feedback.

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

8/10 Good

Elena

Liked: Cleanliness, staff & service
Nothing
Stayed 1 night in Mar 2024
Response from Russell Thakur on Apr 2, 2024
Dear Ms. Elena.Thank you very much for your feedback.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

10/10 Excellent

Sameer, Guelph

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.looking forward to see you again.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your nice feedback.

10/10 Excellent

Tonino, Saint Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you very much for your feedback.Looking for ward to see you again.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pace to stay!
Stayed 3 nights in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

8/10 Good

Beth Ann

Stayed 2 nights in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your feedback.

8/10 Good

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for taking time to share your feedback.

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

6/10 Okay

Ashley

Stayed 1 night in Feb 2024
Response from Russell Thakur on Mar 21, 2024
Thank you for your feedback.

10/10 Excellent

SOOA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and welcoming
Stayed 1 night in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your nice feedback.

10/10 Excellent

Telman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Dear Telman,Thank you for taking the time to share your positive feedback about your recent stay at our hotel in Downtown Ottawa. Have a good day.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for a weekend with the family. Convenient for downtown sights and scenes.
Stayed 2 nights in Feb 2024
Response from Russell Thakur on Feb 25, 2024
Thank you for your feedback.