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Reviews of Fairmont Chateau Laurier Gold Experience

5 out of 5
Fairmont Chateau Laurier Gold Experience
1 Rideau St-Building A, Ottawa, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 99 out of 134 reviews" "
Rating 8 - Good. 22 out of 134 reviews" "
Rating 6 - Okay. 6 out of 134 reviews" "
Rating 4 - Poor. 3 out of 134 reviews" "
Rating 2 - Terrible. 4 out of 134 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Xi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Patrick on May 27, 2024
Dear Xi,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Tamaheen

Stayed 1 night in Apr 2024
Response from Patrick on May 27, 2024
Dear Tamaheen,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.
Stayed 2 nights in Apr 2024
Response from Patrick on May 27, 2024
Dear Edward,Thank you for taking the time to share your compliments with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Denis, Rockland

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Patrick on May 27, 2024
Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best quality experience in Ottawa
Stayed 1 night in May 2024
Response from Patrick on May 27, 2024
Dear Michael,We are delighted that you enjoyed your visit and look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent!! Blind/Curtains in our room had holes and were very worn.
Stayed 1 night in Apr 2024
Response from Patrick on May 27, 2024
Dear Jill,Thank you for taking the time to share your valuable feedback with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Room and property were great.
Stayed 1 night in Apr 2024
Response from Patrick on May 27, 2024
Dear Michael,We are delighted that your visit was an enjoyable one and we look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Genevieve

Travelled with partner
Such a beautiful room, excellent service and welcoming staff. Enjoyed our stay!
Stayed 1 night in Apr 2024
Response from Patrick on May 27, 2024
Dear Genevieve,We are delighted that you enjoyed your visit to Ottawa's Castle. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Dave

Checkin was flawless, excellent service
Stayed 1 night in Apr 2024
Response from Patrick on May 27, 2024
Dear Dave,It is always a pleasure to receive compliments from our guests. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

6/10 Okay

Igor, Oshawa

Liked: Staff & service
Disliked: Property conditions & facilities
The toilet in our room was shaking from left to right. At least, one of your elevators has a safety problem, i.e., door closed and after that opened and this is going for several times! Unpleasant smell in the men's toilet on the first floor.
Stayed 4 nights in Feb 2024
Response from Patrick on Mar 26, 2024
Dear Igor,Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Response from Patrick on Mar 6, 2024
Dear John,We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 Good

James, Barrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good overall except someone stole 2 wheel covers off our suv in the valet parking.
Stayed 3 nights in Feb 2024
Response from Patrick on Mar 6, 2024
Dear James,Thank you for sharing your feedback with us and others on Expedia. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

2/10 Terrible

Cayley, toronto

Travelled with family and small children
They checked me into a room that was not clean did not have any amenities or access to the minibar
Stayed 1 night in Jan 2024
Response from Patrick on Mar 6, 2024
Dear Cayley,We sincerely regret the disappointing experience during your stay with us.Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

8/10 Good

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Patrick on Mar 6, 2024
Dear Michelle,Thank you for sharing your rating with us. We hope to welcome you again one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Patrick on Mar 6, 2024
Dear Nichola,Thank you for sharing your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Maryanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gold experience was wonderful. The property and amenities were fantastic
Stayed 2 nights in Nov 2023
Response from Cynthia Graham - Fairmont Gold Manager on Jan 2, 2024
Thank you kindly for your review. We look forward to seeing you again in the near future. Happy New Year!

6/10 Okay

WILSON

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Fairmount
My family spent great 2 nights at Fairmount Ottawa. We enjoyed its convenient location and friendly services. We will come back again.
Stayed 2 nights in Aug 2023
Response from Patrick on Sep 18, 2023
We are delighted that your stay in Ottawa's castle was a memorable one and look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Cynthia - Fairmont Gold Manager on Aug 19, 2023
Dear Victor, Thank you for taking the time to review our services and team. I will certainly share your wonderful review. We look forward to welcoming you back again soon.

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast with the gold experience was one of the best I have had in years. Highly recommend! Also, the location is great.
Stayed 1 night in Aug 2023
Response from Viktoria on Aug 12, 2023
Thank you for sharing your feedback about your Fairmont Gold experience! We hope to welcome you back soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Aug 2023
Response from Viktoria on Aug 12, 2023
Thank you for sharing your feedback! We look forward to hosting you again.

10/10 Excellent

William, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
You really can't be any more central to the local attractions than this.
Stayed 4 nights in Jul 2023
Response from Viktoria on Aug 12, 2023
Thank you for sharing your feedback! We look forward to hosting you again.

8/10 Good

Andrea, Ocean Ridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying on the Gold Level was wonderful with a lovely lounge serving breakfast, afternoon tea and scones followed by happy hour with wine, beer and heavy appetizers. Staff were all very friendly and helpful. The location was ideal with easy access to the downtown sights and Ottawa River. We would definitely stay at The Chateau Laurier again. The only drawback was very inconsiderate wedding guests returning to our floor making excessive noise from 12:45-2:00AM.
Stayed 5 nights in Jul 2023
Response from Patrick on Jul 26, 2023
Dear Andrea,Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We do have a quiet enjoyment policy and regret that noise from nearby guests disrupted your rest and relaxation. We hope to welcome you again one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Ralene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gold experience of note
Could not fault anything. Location was fantastic. Room was awesome.
Stayed 3 nights in Jul 2023
Response from Patrick on Jul 18, 2023
Dear Ralene,We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

4/10 Poor

Renata

Stayed 2 nights in Jun 2023
Response from Patrick on Jul 26, 2023
Dear Renata,Thank you for taking the time to share your rating with us. We hope to welcome you again one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Patrick on May 31, 2023
Dear Elias,Thank you for sharing your perfect rating with us. We hope to welcome you again one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Loved golf floor with snak and wine options
Stayed 2 nights in Mar 2023
Response from Cynthia - Fairmont Gold Manager on Mar 15, 2023
Good day Robert, Thank you for your comments. We will be sure to share with the Fairmont Gold team. We look forward to your return.

10/10 Excellent

candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff. Beautiful rooms. Amazing stay.
Stayed 1 night in Mar 2023
Response from Patrick on Mar 15, 2023
Dear Candace,We are so pleased that your stay was a memorable one. We hope to welcome you again one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Nata

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent vacation
Stayed 1 night in Mar 2023
Response from Patrick on Mar 7, 2023
Dear Nata,We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Makaita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Band councillor
Stay was absolutely amazing, wonderful service overall
Stayed 5 nights in Feb 2023
Response from Patrick on Mar 6, 2023
Dear Makaita,We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful!
Stayed 1 night in Feb 2023
Response from Patrick on Feb 14, 2023
Dear Michelle,We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Colleen, Fergus

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the center of it all - beautiful architecture. Valet parking only option - too pricey though. While Zoes restaurant on site is good - menu a little limited for my taste as I am not a drinker. Staff super friendly with one exception (he questioned us as to which room we were "occupying" - we were dressed in jeans and tshirts after a day of walking the ByWard Market - felt judged as we were on the 4th Floor, Gold Experience. Unpleasant feeling from this snob).
Stayed 3 nights in Oct 2022
Response from Patrick on Oct 31, 2022
Dear Colleen,We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

shawn

Stayed 2 nights in Oct 2022

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I expected with the Gold experience. Service was excellent and attention to detail was much appreciated.
Stayed 2 nights in Sep 2022
Response from Patrick on Sep 27, 2022
Dear Garth,We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

2/10 Terrible

Felipe, New Canaan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Parking valet put 25 miles on our Tesla, deleted security video & gave us wrong key on exit
Stayed 2 nights in Sep 2022
Response from Patrick on Sep 14, 2022
Thank you for taking the time to share your feedback with us. We regret not meeting your expectations. We hope to welcome you again one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

keith

Stayed 1 night in Aug 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, property conditions & facilities
We had an exceptional stay on the Gold Floor. Everything was wonderful
Stayed 4 nights in Aug 2022
Response from Cynthia - Fairmont Gold Manager on Aug 9, 2022
Good day Susan, Thank you for staying with us at Fairmont Gold. We are happy to hear that you had an exceptionally wonderful stay. We look forward to your next visit!.

10/10 Excellent

Xinde

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect except the valet parking
Stayed 1 night in Jul 2022
Response from Patrick on Jul 5, 2022
We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located. So much right at your doorstep. The hotel itself is really magnificent. Very clean as well.
Stayed 2 nights in Jun 2022
Response from David on Jun 15, 2022
Thank you so much for your great review! We are so glad you enjoyed your stay with us and hope to have you back again soon.

10/10 Excellent

sylvie

Stayed 1 night in Jun 2022
Response from Patrick on Jun 20, 2022
Dear Sylvie, We are so pleased that your stay was a memorable one. We hope to welcome you again one day soon. Sincerely, Patrick Vincelette Director of Rooms

10/10 Excellent

Roxanne

Liked: Cleanliness
Stayed 1 night in Jun 2022

4/10 Poor

Jag

Travelled with family
Liked: Staff & service, amenities
dusty room
Stayed 1 night in Jun 2022
Response from Cynthia Graham- Fairmont Gold Manager on Jun 9, 2022
Good day Mr. Jag, Thank you for your feedback, we strive to turn moments into memories and we regret that failed to do so. If possible, I would like to know what room you were in so that we can address the cleanliness of the room in question. If you would please send me an email with further details I would like to correct the issues from that room. Thank you for taking the time to let us know about your stay. I look forward to hearing back from you.

6/10 Okay

Cyska

Stayed 1 night in May 2022

10/10 Excellent

Van Anh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel for your stay to Ottawa!
It was a great 1 night stay, the bed was so comfortable and the room was very quiet.
Stayed 1 night in Apr 2022
Response from Cynthia Graham - Fairmont Gold Manager on Apr 4, 2022
Good day Van Ahn, Thank you kindly for your review. I'm glad to hear that you enjoyed your stay with us on Fairmont Gold. We look forward to welcoming you back soon.

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, the breakfast was great and then brunch served by Dave was wonderful, staff was friendly i can't wait to plan my next vacay.
Stayed 1 night in Mar 2022
Response from Patrick on Apr 4, 2022
Hi Jodie, We are delighted that your stay in Ottawa's 'castle' was a memorable one! We agree that we have the best colleagues in the business and Dave is a great ambassador of the Hotel. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

8/10 Good

mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Paul Lortal on Jan 5, 2022
Dear Mathieu, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed the Gold floor. We hope you return one day soon. Sincerely, Paul Lortal Guest Services Manager