Lobby
Check availability

Reviews of Days Inn by Wyndham Ottawa

3.5 out of 5
Days Inn by Wyndham Ottawa
319 Rideau St, King Edward and Rideau Street, Ottawa, ON

Reviews

7.2

Good

Rating 10 - Excellent. 277 out of 1005 reviews" "
Rating 8 - Good. 344 out of 1005 reviews" "
Rating 6 - Okay. 166 out of 1005 reviews" "
Rating 4 - Poor. 122 out of 1005 reviews" "
Rating 2 - Terrible. 96 out of 1005 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Viet

Very bad
Stayed 1 night in May 2024

10/10 Excellent

helen

Travelled with family
Staying at Days inn hotel was good experienced the hotel staff are accommodated and the location was great.
Stayed 1 night in May 2024

2/10 Terrible

Pamala

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a beyond sketchy area, upon checking in There was a man outside repeatedly, banging their head on the glass outside of reception, security that was in the reception area did nothing, got to our room and there were cobwebs that were at least 2 feet long cobwebs and a layer of dust and dirt on everything and apparently a roof leak or flood at one point, because the wood cabinets were bubbling peeling under their layers of dust. We were afraid to sleep in the bed and slept on top with our clothes on for fear of getting some sort of bugs and waking up throughout the night to ensure our car hadn’t been stolen or broken into. Had we not checked in at 10 PM we would’ve looked elsewhere and for our nights rate
Stayed 1 night in Apr 2024

2/10 Terrible

Sukhad

Travelled with family
Disliked: Amenities
Sed
Stayed 1 night in May 2024

6/10 Okay

soo

Poor & dirty carpet Frequently door banging when people leave their room
Stayed 2 nights in May 2024

10/10 Excellent

Jian

Stayed 2 nights in May 2024

6/10 Okay

Shaun, Stratford

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Yolnes

They canceled my reservation when I was flying there. And they charged my debit card 😡😡 I called many times to let them know that I would be there but they decided to CANCELED my reservation and CHARGED my card!!!!
Stayed 1 night in May 2024
Response from GM on May 8, 2024
I confirmed with my desk agent. We do not have the ability to charge debit cards. Please reach out to the third party you booked with.

4/10 Poor

Eray

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Kristi-Ann

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Even though our room was prepaid, our king bed room suddenly wasn’t available to us at 6pm check in due to “housekeeping” We were given a queen bed room with a fold out couch that we did not need. So a smaller bed. Our floor was full of cigarette smoke & it was seeping towards our door. The screen to our window was completely ripped with a huge hole in it & the floor was noisy. I understand that staffing is low however to prepay for a room & not have it available is completely unacceptable customer service. Very disappointed & will never stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Tanvirahemad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent
Stayed 1 night in May 2024

10/10 Excellent

Ricardo, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Harpreet

Business traveller
Disliked: Staff & service, amenities
Literally No Staff - not even at the front desk to greet guests at Check-in. Noisy (not vehicle noise) that made me uneasy all night and felt unsafe. Sorry, but not going to book this again.
Stayed 1 night in Apr 2024

10/10 Excellent

Marielle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I didn't care for all the homelessness people, there was alot of them.
Stayed 2 nights in Apr 2024

4/10 Poor

Jaleel

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Kim

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There were cobwebs hanging from the ceiling in the room, very dirty in the corners of the floors in the room as well. Alot of unhoused people hanging out in front of the hotel and a fee for parking
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you for bringing this to our attention. we are in the process of spring cleaning and our little spider friends are busy making webs

4/10 Poor

HEMALKUMAR

Liked: Cleanliness, staff & service
No water for drinking
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Sorry this is not a brand standard for our hotel. We have a vending machine on the second floor and many stores very clsoe that sell water. Also city of Ottawa water is safe to drink right from the tap.

10/10 Excellent

Harshkumar

Stayed 1 night in Apr 2024

6/10 Okay

Melanie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Noisy, lack of amenities
Stayed 2 nights in Apr 2024

10/10 Excellent

Vidya

Travelled with family, Business traveller
Liked: Amenities
Nice courteous staff and clean environment
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were very clean and the staff friendly and helpful. Not the best area of Ottawa but safe enough and certainly not the Hotel's problem. One negative would definitely be the pyschedelic carpet in the hallway at least on 4th floor but very satisfied.
Stayed 1 night in Apr 2024

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Was not expecting much but a basic clean hotel in downtown Ottawa. It met with our basic needs and expectations although property it self seemed a little run down, security was not sufficient considering the neighborhood. Couldn’t get in front door at night and back door entrance is a potential security risk that feels very unsafe at night. Also the shower head was broken which made taking a shower very difficult, not acceptable. This was a known issue by hotel but was not dealt with until our last night, should have been fixed before we checked in, we shouldn’t have to be inconvenienced with this issue, especially as it wouldn’t have taken more than 5min to fix. Hope this helps to better your hotel, on the plus side check in and check out was quick and easy and staff seemed friendly and professional.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aarti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Sebastian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The common areas of the hotel, including the bedroom, are extremely dirty and smelly. also the bed and bedding. The carpets are the worst. We couldn’t go back to that hotel’s chain. The staff’s receptionist are very friendly and professional.
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Gord

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Chi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is good.
Stayed 1 night in Mar 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service
Sketchy part of town - not properties fault, all if downtown Ottawa is sketchy

8/10 Good

Gustavo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night with family only for personal appointments and it was very convenient location, quiet, clean, fast check in/out
Stayed 1 night in Feb 2024

2/10 Terrible

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
staff are very nice. However, property and rooms are in very bad shape and unclean
Stayed 2 nights in Feb 2024

4/10 Poor

Moradeke, Calgary

Stayed 2 nights in Feb 2024

8/10 Good

Dustin

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

mehraj

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Check in person was rude and/or did not have the knowledge to look up reservation information. Seemed very unhappy to be there.
Stayed 1 night in Jan 2024

2/10 Terrible

Jin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood stains and roaches
I am usually not picky with the numerous hotel/motels stays and rarely make a complaint review but here i am. Room was filthy. Bed sheets had blood stains and other stains. Floor were not cleaned at all and it being a dark brown i am sure we missed a lot more stains. None of the counter tops were wiped with old piles of dust. Then we spoted a huge roach scurrying around the bathroom. The door key/door never worked and it took 3 times of reseting the cards to enter. Bith nightd we heard strangers kackling and screaming right outside our door. We had to make sure none of our belongings had any roached on them after seeing them on our floors. I would not be returning to this location and actually would like a refund at this point.
Stayed 2 nights in Jan 2024

6/10 Okay

Benoit

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was in a great location! Parking was easy and staff were super friendly. Unfortunately, the heat in the room didn’t work, and the sheets were a bit stained. Overall not a bad spot for a night and for the price
Stayed 1 night in Oct 2023

2/10 Terrible

Dale

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They ripped me off, switching between accounts and ended up charging both. Yhis will be concerning enough t boycot expedia.
Stayed 2 nights in Dec 2023

8/10 Good

Kathryn

Stayed 1 night in Dec 2023

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate
Hotel was very clean. Adequate accommodation but the area was not very nice.
Stayed 3 nights in Dec 2023

2/10 Terrible

MARCUS

Business traveller
Disgustingly dirty. Homeless people all around.
Stayed 1 night in Dec 2023

2/10 Terrible

Gagan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

David

Liked: Cleanliness, staff & service

6/10 Okay

Safraz

Disliked: Amenities, property conditions & facilities
Door lock didnt work. Shower tap keeping leaking heavily. Room had an odour. Told that there was paid parking. On when i checked in.
Stayed 1 night in Dec 2023

4/10 Poor

howard

Travelled with family
Disliked: Amenities, property conditions & facilities
Not maintained. TV did not work properly. Could only get 1 channel. Told remotes are old so don’t work properly. Wallpaper peeling off walls in large pieces. Room was dark. Outlets for charging phones etc all broken and not usable. Looks like no one cares for property. Will not stay there again
Stayed 1 night in Dec 2023

4/10 Poor

ginny

Travelled with family
Liked: Staff & service, room comfort
Good stay
I have no complaints about the stay. You get what you pay for. I was just very upset when we were leaving as the bed frame is broken and is sticking out at a few places and I ripped my blunstone on the frame. I suggest this gets fixed right away. Someone is going to get hurt Room 116
Stayed 2 nights in Nov 2023

8/10 Good

Laura-May

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Pierre

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very helpful and welcoming. Area is a little sketchy!!! Make sure to lock your door…
Stayed 1 night in Nov 2023

2/10 Terrible

Kristen

Stayed 1 night in Nov 2023

4/10 Poor

Norman

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Location was handy to most places. While the front desk/ elevator area was a bit run down etc the room was comfy / large and worked well for our one night stay
Stayed 1 night in Nov 2023

10/10 Excellent

Natalia

Stayed 1 night in Nov 2023