Exterior
Check availability

Reviews of Residence Inn by Marriott Whitby

3 out of 5
Residence Inn by Marriott Whitby
160 Consumers Dr, Whitby, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 76 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was great, easy to get to/from, the room was perfect for our needs (especially having a full kitchen available), and the staff were friendly. I would definitely stay at this hotel again.
Stayed 5 nights in May 2024

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had no working heat/ac Birds had made nest in the wall and they were making noise all night.
Stayed 1 night in May 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really wanted to give this property 5 stars as it is very nice, staff were excellent and the breakfast was excellent as well. My complaint is that housekeeping in our room was poor. No toilet paper, the night stand beside the bed needed a good wipe down and our phone to contact the front desk was missing the cord to plug into the wall. Everything else was amazing and we would stay there again as we were assuming that the housekeeping issues were a one off.
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good breakfast. Clean heated pool and enjoyed the hot tub. Staff is accommodating and friendly.
Stayed 1 night in May 2024

8/10 Good

Yue

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price
Stayed 1 night in May 2024

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, staff & service
Super clean and loved the layout of the room. Breakfast had decent options. Sofa bed was dreadful, even for the kids. I also didn’t like how the price of the room fluctuated daily. At one point, the same room was listed for $949!?! Some parents had to stay at a different hotel because the prices became outrageous. That shouldn’t be allowed.
Stayed 1 night in May 2024

8/10 Good

Rab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay with my kids, only 2 issues I see needs attention is , hot tub needs good cleaning every three days, and toilet seats needs to be stable.
Stayed 6 nights in May 2024

10/10 Excellent

Levente

Good location, clean
Stayed 3 nights in May 2024

10/10 Excellent

Aime

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in renovation so it was noisy until 6 pm . My room was beside the garbage dumpster.
Stayed 1 night in May 2024
Response from Gajen Nadesan on May 8, 2024
“Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!”Sincerely,

10/10 Excellent

Amitkumar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property to stay
Stayed 1 night in May 2024
Response from Gajen Nadesan on May 8, 2024
“Hello Amitkumar, Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.”Sincerely,

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great! The only issue i had was the pool was really cloudy. I could barely see my feet on the bottom in 3 feet of water.
Stayed 1 night in May 2024
Response from Gajen Nadesan on May 8, 2024
“Hello Kelly, Thank you so much for your kind words! We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.”We are in the process of investigating on your concern. Sincerely,

6/10 Okay

Allan

Travelled with family
Disliked: Amenities
Served its purpose. Rooms were comfortable but slight odour in the hallways
Stayed 1 night in May 2024
Response from Gajen Nadesan on May 8, 2024
Dear Allan, “Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused.”Sincerely,

8/10 Good

Catherine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We have stayed at The Marriott in Gravenhurst, 5 Star! In Whitby the room was good. Check-in easy, friendly staff. The morning breakfast was not good!!! Too many people, so congested. Bad layout. Lots of kids making waffles, hard to get to the cereal station. Line up for coffee, no cream. Oatmeal runny, soggy eggs. We know it's included but, not good
Stayed 1 night in May 2024
Response from Gajen Nadesan on May 8, 2024
Dear Catherine, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front end staff was very friendly, approachable and funny! I enjoyed my stay, and next time I'm down in Whitby I will for sure be staying there!
Stayed 2 nights in Apr 2024
Response from Gajen Nadesan on May 8, 2024
Dear Jordan, “Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!”Sincerely,

10/10 Excellent

Kouros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gajen Nadesan on May 8, 2024
Dear Kouros, “Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!”Sincerely,

2/10 Terrible

Patrick, London

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The person who checked us in was friendly and welcoming. The elevator and hallways were not clean. The room was grotesquely dirty and smelly. Stains on the carpet and furniture, cracked basin in the bathroom. The worst of all was we noticed that the grate through which the heating/AC air passed was filthy, so we used damp tissues to wipe it. The door it was part of was ajar and when we opened it, the furnace filter was so clogged there was no way it could have been changed in the past year. Passing damp tissues over the metal grill on the furnace produced a large ball of thick dust. Absolutely disgusting. Had we not booked a non-refundable rate on Expedia there is no way we would have stayed
Stayed 1 night in Apr 2024
Response from Gajen on May 8, 2024
Dear Patrick, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Mohamed nisthar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice I recommend
Stayed 1 night in Apr 2024
Response from Gajen Nadesan on May 8, 2024
Dear Mohamed, “Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!”Sincerely,

10/10 Excellent

Mohamed nisthar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice I recommend
Stayed 2 nights in Apr 2024
Response from Gajen Nadesan on May 8, 2024
Dear Mohamed, “Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!”Sincerely,

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Stephen,Thank you for sharing a review of your recent experience. Our team here at Residence Inn Whitby iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.Sincerely,

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Did not really go out
Stayed 1 night in Apr 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Jake, Thank you for sharing a review of your recent experience. Our team here at Residence Inn Whitby iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.Sincerely,

6/10 Okay

chanell

Travelled with partner
NA
Stayed 1 night in Apr 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Chanell, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Sean

Travelled with family
Liked: Staff & service, amenities
The front desk was excellent, they even upgraded our room but the cleaning staff is on strike. C’mon Marriott, don’t be cheap, pay your staff what they’re worth!
Stayed 1 night in Apr 2024
Response from Gajen Nadesan on Apr 30, 2024
Good Day Sean, On behalf of the entire hotel team, I want to thank you for sharing about your stay at the Residence Inn Whitby.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. By the way the housekeeping team on strike was the Holiday Inn next door not Marriott team.Sincerely,

8/10 Good

Ryan, Mountville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, nice breakfast and convenient location
Stayed 4 nights in Apr 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Ryan, Thank you for sharing a review of your recent experience. Our team here at Residence Inn Whitby iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.Sincerely,

10/10 Excellent

Troy

Stayed 2 nights in Apr 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything.
Stayed 2 nights in Apr 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Judy, Thank you for providing feedback on your recent experience at Residence Inn Whitby .We take pride inproviding a clean and comfortable space for all of our guests , so our team appreciates that you noticed. We look forward to seeing you again soon.Sincerely,

6/10 Okay

Daniel

Stayed 2 nights in Apr 2024

4/10 Poor

Ashley

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Ashley, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

8/10 Good

Andrew

Stayed 1 night in Apr 2024

2/10 Terrible

Ruth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff, Shume, was rude and unhelpful when I asked to pay my bill with cash. She insisted on using my credit card that I provided to Expedia and I had no control as to whether they would charge my card or not. This is after I called prior to check in to confirm my preferred payment method and confirmed with the other front desk girl upon checkin that I would be using cash, not my credit card. At first glance the room was very clean… but after the initial few moments I noticed a lot of grime and dirt in various places which was disappointing since I don’t enjoy living in filth, let alone other peoples filth! Outside had piles of garbage at the side as well. Gym… about an 8x10 room with extremely limited equipment. We opted out. Pool area would probably be used by children only as we intended on enjoying a swim but did not find it very inviting. Breakfast was available and we took part on the first day but found the food to be quite tasteless and cheap. We went to Starbucks for the rest of our stay. We will not ever go back, most particularly because I do not appreciate being treated badly and I don’t enjoy living in dirt.
Stayed 2 nights in Apr 2024
Response from Gajen on Apr 30, 2024
Dear Ruth, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Timothy, Gatineau

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful site suite
Stayed 1 night in Apr 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Timothy, Thank you for providing feedback on your recent experience at Residence Inn Whitby .We take pride inproviding a clean and comfortable space for all of our guests , so our team appreciates that you noticed. We look forward to seeing you again soon.Sincerely,

10/10 Excellent

Genevieve, NAVAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is right off the 401, so very convenient for driving. Facilities are a little dated but clean, and the rooms are a great size. Comfortable bed/furniture too. Parking is ample and easy, and there's lots of food and gas options in the vicinity. But having your own vehicle is recommended!
Stayed 1 night in Apr 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Genevieve, Thanks so much for your feedback It makes our day hearing about how much our customers love our facility. We have passed on your review to our team and look forward to seeing you soon at the Residence Inn Whitby soon.Sincerely,

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location close to the highway. There are dining options close by ranging from take out to dine in. The hotel has plenty of parking and the rooms are large and very quiet. The staff are friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Ralph, Thanks so much for your feedback It makes our day hearing about how much our customers love our facility. We have passed on your review to our team and look forward to seeing you soon at the Residence Inn Whitby soon.Sincerely,

10/10 Excellent

gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 2 nights in Mar 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Gregory, Thank you for posting your positive review. At Residence Inn Whitby we value your time and always strive to provide fast and efficient service. We are so pleased to hear our services and amenities to you liking.We look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay with my family Great staff and very good customer service. Thanks Ben
Stayed 1 night in Mar 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Ben, Thank you for posting your positive review. At Residence Inn Whitby we value your time and always strive to provide fast and efficient service. We are so pleased to hear our services and amenities to you liking.We look forward to welcoming you back soon.Sincerely,

8/10 Good

Michael

Liked: Staff & service, amenities, property conditions & facilities
Staff were knowledgeable, helpful and friendly. Room was spacious, well lit, good kitchen and facilities. Room was not serviced during my 3 day stay, though there were ample towels provided. Included breakfast was okay at best. Location is good, handy to GO train, easy to walk to dining options.
Stayed 3 nights in Mar 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Michael, Thanks so much for your feedback It makes our day hearing about how much our customers love our facility. We have passed on your review to our team and look forward to seeing you soon at the Residence Inn Whitby soon.Sincerely,

2/10 Terrible

Chrissy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They declined my reservation that was made the same day because I didn't have a major credit card which I wasn't aware of and then charged me $213.57 for cancelling which I did not they cancelled me. The manager and staff were extremely rude. Would never attempt to go back or recommend
Stayed 7 nights in Mar 2024
Response from Gajen on May 8, 2024
Dear Chrissy, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Our apologies the payment polices in effect may have a negative impact on your experience.Once again, thank you for taking the time to share your feedback. Sincerely,

10/10 Excellent

Nancy

Travelled with family
Very nice place to stay
Stayed 1 night in Mar 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Nancy, Thanks so much for your feedback It makes our day hearing about how much our customers love our facility. We have passed on your review to our team and look forward to seeing you soon at the Residence Inn Whitby soon.Sincerely,

10/10 Excellent

Nicholas, Oshawa

Stayed 1 night in Mar 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Guest, Thank you for posting your positive review. At Residence Inn Whitby we value your time and always strive to provide fast and efficient service. We are so pleased to hear our services and amenities to you liking.We look forward to welcoming you back soon.Sincerely,

6/10 Okay

Tarina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Tarina, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

8/10 Good

Beverly

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Beverly, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

8/10 Good

Sarah

Stayed 1 night in Mar 2024
Response from Gajen Nadesan on Apr 30, 2024
Dear Sarah, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room and great amenities
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Feb 2024

10/10 Excellent

Simone

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kitchenette, it had a stove top, microwave, dishwasher, refrigerator and utensils. The location is perfect with train station nearby and shopping close enough. The staff were helpful , property clean and quiet. Will definitely stay there again next time I am in town.
Stayed 2 nights in Feb 2024

6/10 Okay

Shawna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room given away before check in, long process to correct upon arrival
Stayed 1 night in Feb 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty good!
Stayed 1 night in Feb 2024

4/10 Poor

Rémi-Jean

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled bad. It said there were two beds, including a hide-a-bed, the mattress in the hide-a-bed is the worst mattress I’ve ever slept on, I’m sure prison cell beds are better than that. All the plates and cutlery at breakfast were disposable, unacceptable in 2024. Terrible vibe at the front desk.
Stayed 1 night in Feb 2024

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The pool was lovely and the
Stayed 1 night in Feb 2024
Response from Gajen Nadesan on Feb 15, 2024
Dear Kelly, Thank you for choosing to stay at the Residence Inn Whitby and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar events occurring in the future. Once again, thank you for taking the time to share your feedback. Sincerely,