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Reviews of Motel 6 Whitby, ON - Toronto East

2 out of 5
Motel 6 Whitby, ON - Toronto East
165 Consumers Dr, Whitby, ON

Reviews

6.2
Rating 10 - Excellent. 165 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 185 out of 1000 reviews" "
Rating 4 - Poor. 187 out of 1000 reviews" "
Rating 2 - Terrible. 196 out of 1000 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Bo

Stayed 1 night in May 2024
Response from General Manager Ms. Neha on May 12, 2024
Thank you for your response. Kindly let us know where we could have been better. Every review makes us grow better.Sincerely,G.M.

4/10 Poor

Hannah

Travelled with family, Travelled with family and small children
Disliked: Amenities
Our room was used. There was dirty towels on the floor and burn marks in our bed sheets.
Stayed 1 night in Apr 2024
Response from Saad Ahmad on Apr 29, 2024
Hi Hannah,we are regretful for the inconvenience that was caused during stay. We look forward to see you soon with improve standards as per your expectation.Thank you,

2/10 Terrible

Marcus

Disliked: Property conditions & facilities
The room temperature was 25 deg C and A/C did not work so i had to sleep with the window open. With the hotel backing onto the highway it was extremely loud. And then at 5:30 am they did garbage collection of the hotel Bins which also was very loud.
Stayed 1 night in Apr 2024
Response from Saad Ahmad on Apr 29, 2024
Hi Marcus,We are regretful for the inconvenience the was caused for your stay. We will consider your concern to improve your the standards as per your expectation.Thank you,

4/10 Poor

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
your pillows are waaaaaaay too thick!!!!!!! Had to sleep almost sitting up. Had to take away the pillow and try to sleep without one. Had a VERY sore neck for 2 days. Will not visit again nor will i recomend
Stayed 1 night in Mar 2024
Response from saad on Apr 12, 2024
Hi Doug,We are regretful for hearing the experience we look forward to make your next stay comfortable with us.Thank you,

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows need to be replaced
Stayed 2 nights in Mar 2024
Response from saad on Apr 2, 2024
Hi Heather,Thank you for bringing it to our attention.Regards,

2/10 Terrible

Jose

Stayed 2 nights in Mar 2024
Response from General Manager on May 12, 2024
Dear valued guest,Kindly give us an opportunity to serve you better again and please let us know where we could have been better.Every review of our guests helps us improve.Thank you for respondingSincerely General Manager

2/10 Terrible

Roberta

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This a hotel for homeless and refugees would have been nice to know in advance. No breakfast but they feed the poor with my tax dollars. Should be designated as such.
Stayed 1 night in Mar 2024
Response from Saad Ahmad on Mar 30, 2024
Hi Roberta,we would like to let you know that we do not offer any breakfast else than coffee and tea. Thank you for staying with us.Thank you,

4/10 Poor

Kristen

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Seemed to be an issue with the thermostat and room became 26C/80F overnight. Rooms are what you pay for, very basic beds and sheets. $200 deposit seems high
Stayed 1 night in Mar 2024
Response from Saad on Mar 20, 2024
Hi Kristen,Thank you for bringing it to our attention. We look forward for your net comfortable stay with us.

2/10 Terrible

Angee

Disliked: Cleanliness, amenities, property conditions & facilities
I was in room 117 Constantly doors in the hall were opening and slamming shut all night. It was noisey. Really tiny room. Old looking, smelled musty. Needs to be renovated. Carpet looked old, used stained. Mattress could feel the springs. For $153.00 a night was not worth it.
Stayed 1 night in Mar 2024
Response from saad on Mar 20, 2024
Hi Ange,We are sorry to hear that. we look forward for your comfortable stay with us.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for a night price was fair The only thing i didn't like was the bed.......bed was "Shakie ",looks like was an old frame and box spring other than that, for a few hours of sleep not bad Oh. And the pillows to stiff
Stayed 1 night in Mar 2024
Response from saad on Mar 16, 2024
Hi Jessica,We are sorry to hear about that. We look forward for the betterment of your stay.

8/10 Good

Jade

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
Dog friendly! No extra fees for dog, will accept any size of dogs.
Stayed 2 nights in Mar 2024
Response from saad on Mar 16, 2024
Hi Jade,Thank you for staying with us. We would like to serve you again.Regards,Motel6, Whitby

4/10 Poor

Timothy, Gatineau

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location in Whitby. Close to restaurants and GO station. Reasonable rates...HOWEVER disappointed this time: i) very poor mattress sagging and needs desperately to be replaced. ii) needed to reactivate card for the room for 2nd night and waited almost 15 minutes for clerk to appear at Front desk. Was astounded that Reception area was left unattended and unsupervised for such a long time. Anyone can enter and could cause trouble with no supervision of access. Did not feel safe or secure with such lax control at front desk. Having no one at Front desk (and entrance) exposes Hotel (and guests) to risk and creates vulnerabilties. On a positive note: 2nd time I have registered when Amanda was on (day shift) Reception. She is a REAL ASSET to the company: super courteous, efficient, helpful and great rapport with sense of humour with guests in those instances I witnessed. She needs to be commended. A bright light in this otherwise disappointing experience. I do not enjoy feeling 'vulnerable' when I am a guest in a hotel/motel. I hope management increases resources....
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Timothy,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Ramdial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Saad Ahmad on Feb 3, 2024
Thank you for staying with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Roach Motel 6
Checked in, upon room inspection we found the room wasnt all hat clean, upon inspection of mattresses ( we always inspect for bed bugs anywhere we stay) we didnt see any bugs but the mattress was full of different colour of stains, turned my stomach!! There were a few of us that were supposed to stay there and one of the other couples found bed bugs in their room upon inspection. We all checked out immediately and demanded a full refund! What a roach motel for sure!! Do not recommend to anyone!!!!
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Saad on Jan 30, 2024
Thank you for staying with us.

2/10 Terrible

Leanne

Stayed 2 nights in Jan 2024
Response from saad on Jan 30, 2024
Thank you for staying with us.

4/10 Poor

Robert

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Saad Ahmad on Jan 16, 2024
Thank you for staying at Motel6 Whitby

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was good value for a one night stay, it is a bit dated , some small visual defects around just from being old but you get what you pay for. Nothing that was terrible just a old clean room.
Stayed 1 night in Jan 2024
Response from Saad Ahmad on Jan 16, 2024
Hi, Thank you for staying with us.

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Saad Ahmad on Jan 16, 2024
Thank you for staying with us.

6/10 Okay

Rob

Travelled with pets
The room had a bad tv
Stayed 4 nights in Jan 2024
Response from Saad Ahmad on Jan 16, 2024
We apologies for the inconvenience. We will make sure to serve you better next time.Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from saad on Jan 2, 2024
Thank you for staying with us.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Staff were friendly. Dirty water mop bucket in hall all night. The hallways smelled unpleasant. The walls are paper thin, and we could hear everything happening in every adjoining room, including loud altercations, swearing, and a television all night long. The room was clean, the only saving grace. The price was affordable, but you get what you pay for. I won’t stay again. If you have to stay, and you don’t have a pet, I recommend requesting an upper floor room when you make your reservation. I did not feel safe on the main floor.
Stayed 1 night in Dec 2023
Response from Saad Ahmad on Jan 2, 2024
Hi,We are sorry to hear your experience, we will be taking the facts to make it up to the mark. Thank you for your time.

6/10 Okay

Hernani

Business traveller
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from saad on Jan 2, 2024
Thank you for staying with us.

4/10 Poor

jeanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from saad on Jan 2, 2024
Thank you for staying with us.

8/10 Good

Joe

Liked: Cleanliness, staff & service
Did not like that there was no fridge or microwave in the room. When I booked it showed that there was these items in the room
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 27, 2023
Hi Joe,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Lino

Stayed 1 night in Dec 2023
Response from Saad Ahmad on Jan 16, 2024
Thank you for staying with us.

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities
Always find this Motel 6 comfortable, relaxing stay. Staff is courteous and helpful. Has some good eating establishments around it and very to find on my drive.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 27, 2023
Hi Thomas,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Denise

Liked: Staff & service, property conditions & facilities
The parking lot is covered in garbage
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 27, 2023
Hi Denise,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

2/10 Terrible

Ashleigh

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at this motel just last night and I am absolutely covered in bed big bites.( 15-20). Had an allergic reaction so have to go to the hospital this morning. I will never be staying at this motel ever again!!! Clean your rooms!! Deal with your problems!! charging $200 for a room that’s infested with bugs, smells and isn’t clean is a big problem. Don’t stay here!! It’s not worth the little less you’ll pay for the other hotels in the area.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dated, smelled
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excellent

Connie

Travelled with family
Disliked: Amenities
Convenient
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Tara

Stayed 1 night in Nov 2023
Response from saad on Jan 2, 2024
Thank you for staying with us.

4/10 Poor

Sandi

Stayed 1 night in Dec 2023
Response from saad on Jan 2, 2024
Thank you for staying with us.

2/10 Terrible

Terra

Disliked: Cleanliness, staff & service, property conditions & facilities
The stay was awful. Not able to adjust temperature, it didnt work. The room was so hot, not able to sleep. I would not recommend this hotel again.
Response from Saad on Apr 2, 2024
Hi Terra,We regret for the inconvenience. we will look into the matter. Thank you for bringing it to our attention.

2/10 Terrible

Sophie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smells like cigarette everywhere, in the hallways, in the rooms. AC did not work, it was so hot in the room, had to keep the window openned all night and it was super noisy outside. Seems like people smoke in the hotel and it travels in the vents because the cigarette smoke smell was terrible especially in the bathroom. Worst night ever.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 12, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Sarah

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The guy at the front desk was nice. He’s the only good thing about this location. I’ve stayed at Motel 6’s before, and this is by far the most disgusting experience I have EVER had! Within the first 5 minutes of being in the room, we found 2 bugs crawling around. After their demise, we were happy to not have spotted another one. The comforter had cigarette burns in them. One mattress was caved in the middle. My daughter and I slept fully clothed over the blankets. Absolutely disgusting. The mini fridge was covered in the last persons greesy finger prints, and the table and chairs were both unclean. I used soap and our face towels to clean everything in the room. There was some weird white gunk mixed with hair stuck to the wall in the bathroom, as well as writing on the wall. Floors were sticky. The walls are paper thin. We heard people walking above us, and the TV next door. Needless to say…will never go back to this location, and may never go to a Motel 6 again in my life.
Stayed 2 nights in Dec 2023
Response from Nancy Y. on Dec 12, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Olivia

Stayed 1 night in Dec 2023
Response from saad on Jan 2, 2024
Thank you for staying with us.

2/10 Terrible

Lilibeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I like that it close to the shops . I do not like that you enter the lobby is dirty I enter the room it’s smell terrible It’s not pleasant smell the hallway.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 12, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Simplyselenarose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from S. Ahmad on Dec 2, 2023
Thank you for staying with us.

2/10 Terrible

Gregory

Stayed 1 night in Nov 2023
Response from saad on Jan 2, 2024
Thank you for staying with us.

10/10 Excellent

Deoraj

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't get back my deposit
Stayed 1 night in Nov 2023
Response from Saad Ahmad on Nov 26, 2023
Hi Deroj,Usually it takes 2-3 business days to get back your deposit. Please kindly let us know if it has been more than 3 days.Thank you

6/10 Okay

connie

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was not that much cheaper than other options but the place was pretty basic, clean , but double beds and no services. It was more like a university dorm room and it was very hot. If i was a single woman i would find it a bit sketchy late at night.
Stayed 1 night in Nov 2023
Response from Saad Ahmad on Nov 26, 2023
Hi Connie,Thank you for staying with us. We will consider your words and make it best before your next stay with us.Thank you,

4/10 Poor

Mathieu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Saad Ahmad on Nov 26, 2023
Thank you for staying with us

2/10 Terrible

darrin

Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Refugee hotel. Lots of people hanging out in lobby
Stayed 1 night in Nov 2023
Response from Saad Ahmad on Nov 16, 2023
Hi Darren,Thank you for staying with us. Apologies for the Convenience. we believe due to high occupancy it would have been busy at lobby.Thank you,

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Saad Ahmad on Nov 30, 2023
Thank you for staying Motel 6, Whitby

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took 15 minutes for employee to show up behind the desk. There are people living there like this is an apartment building. Towels in the room were stained and the furniture is very dated. T.V. was very grainy to watch. Hallways smelled like smoke, like you were in a smoky bar.
Stayed 1 night in Nov 2023
Response from saad on Nov 10, 2023
Hi Michelle,We apologies for the inconvenience that was caused during your stay. We look forward for improving the mentioned concerns and hope to see you soon.Thank you,

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome. Prompt when we needed a hair dryer that worked. The staff was excellent and friendly.
Stayed 1 night in Nov 2023
Response from Saad Ahmad on Nov 10, 2023
Thank you staying at Motel6, whitby. We look forward to serve you soon.

4/10 Poor

April

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Saad Ahmad on Nov 10, 2023
Thank you staying at Motel6, Whitby

4/10 Poor

Derek

Disliked: Cleanliness, amenities, property conditions & facilities
Nobody at front desk on check out. Security too lazy to move out of way of door. No control over heat. Window open whole time. Overpriced for such bad conditions. Bugs kept getting in through the non working bathroom fan. You need better syaff here
Stayed 2 nights in Nov 2023
Response from Saad Ahmad on Nov 5, 2023
Hi Derek,We apologize for the inconvenience. We look into the matter and will make it better at your next stay with us.Thank you,

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and inexpensive.
Stayed 1 night in Oct 2023
Response from Saad on Nov 6, 2023
Hi Ryan,Thank you for your stay.