4944 W. Irlo Bronson Memorial Highway, Kissimmee, FL
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1921 out of 3964 reviews" "
My room had visible mold on the walls and water on the floor. It smelled like mildew. I complained to the front he said that was the best room they had and showed me a lesser room that again had a strong odor of mildew. I have a severe allergy to mold and couldn’t stay there, they offer no refund or partial refund and. Charged for my entire stay even though I couldn’t stay there due to there conditions
Location is Great, so close to all attractions and plenty of dining establishments. Housekeeping waa an issue, they clean room every 3 days you have to request it upon arrival. We did and we even called and they still didnt clean the room. Was very disappointed.
David
Stayed 6 nights in May 2024
4/10 Poor
William, Brooklyn
Travelled with partner
May 15, 2024
Disliked: Staff & service, amenities
The service is terrible. I called to order toilet paper. They came 20min later and just gave me 1 roll !!!! SMH. Only 1 set of bath towels in the room.!!! Housekeepers work only 3 days a week !!!!
William
Stayed 4 nights in May 2024
4/10 Poor
Vanessa
Travelled with family, Travelled with family and small children
The staff was not accommodating for my early check in at all, when I’d spoke to them on 3 occasions about it prior to my arrival. I was coming to the city with my child and no car, just using ride share. It was a huge inconvenience for the both of us to have to wait over 4 hours from our arrival to check into our room. I would’ve booked elsewhere if they didn’t tell me they could accommodate me. Never again.
This was my second time staying at this property. Every interaction with front desk was phenomenal. The functionality of the room was well thought out. The cleanliness was superior. Everything worked as it should. Loved the extra large Roku tv inside the room. Beds were nice and comfy. Super love that the deposit was only $50. Reasonable and realistic. My only suggestion would be to add an extra top lock for the doors that children can not reach. My daughter ran out the room while I was mid shower. A peephole for the door would be nice also. The playground area was nice, not too many options, one was broken and many had spider webs. My daughter enjoyed it and stayed a while. The hammocks were clean and comfortable. The dock was romantic and inviting. Absolutely loved the scriptures planted around the hotel. My favorite part. 10/10 would love to stay again. Oh and breakfast was top tier. The healthy options were fantastic. Very filling and delectable. Would highly recommend.
Angie
Stayed 1 night in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
6/10 Okay
MIRNA
May 11, 2024
MIRNA
Stayed 5 nights in May 2024
Response from PLH on May 13, 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
The property was so clean and well kept I will be back in 2 mos just to relax for real
Felicia Ann
Stayed 2 nights in May 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
10/10 Excellent
Veronica
Travelled with family
May 11, 2024
Liked: Amenities
Palazzo Lakeside is the City on a hill. Bright Shine with the the Light of Christ. “Let your light so shine before men, that they may see your good works, and glorify your Father which is in heaven” (Matthew 5:16). Our opportunities to shine are limitless. They truly take advantage of their opportunities to love people like Christ with the instructions of His word, the Bible. His instructions never fail.
Our check in and service at the cafeteria was outstanding with Alanís and the rest of the staff. Every little detail reflects the constitution and mystery of the family giving by GOD the Creator.
Genesis 2:24 “Therefore a man shall leave his father and his mother and hold fast to his wife, and they shall become one flesh".
Making a priority standing our fundation on Him and the family we can all make a difference with His instructions no the world instructions as He sent us to make a difference and to shine, love and reflect His true. Thank you so much for your service 🙏♥️
Veronica
Stayed 1 night in May 2024
Response from Palazzo Lakeside Hotrl on May 11, 2024
Wow! What a wonderful review Veronica !. We truly appreciate your trust in us. And thank you for sharing your experience. We are very happy to hear that our staff and service met your needs and expectations. Specially Alanis and all the team at check in time, and during breakfast in the restaurant. We look forward to welcoming you back to the hotel in the near future. Thank you!. Palazzo Lakeside Hotel.
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
6/10 Okay
David
May 11, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
David
Stayed 1 night in May 2024
Response from PLH on May 13, 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
6/10 Okay
Susanna
May 10, 2024
Liked: Cleanliness
Disliked: Staff & service
Liked that it was easy place to find on a Main Street. Service was horrible. You don’t get clean towels daily. I called for clean towels and never received them. Decided to go downstairs to get them and was told that they would bring them up. Waited again 2.5 hours and called again finally after a half an hour did get them. Breakfast horrible. Not many options .
Susanna
Stayed 3 nights in May 2024
Response from PLH on May 13, 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
Very happy with our stay here. Very clean and modern and the breakfast included had quite a lot of variety for a “hotel breakfast”. Would definitely stay here again.
Michael
Stayed 5 nights in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
6/10 Okay
Kyrill Oswaldo Pinto
Travelled with family
May 6, 2024
Liked: Staff & service
Cuando llegas debes pagar un importe extra (Resort fee) el cual no está incluido en tu tarifa diaria así que si pagas un paquete y esperas no tener gastos adicionales a la hora del hospedaje te llevarás una sorpresa! Dicen que este impuesto es por el wifi, piscina, áreas comunes y estacionamiento! Algo totalmente estupido o simplemente agréguenlo a la tarifa por noche desde el principio.
Kyrill Oswaldo Pinto
Stayed 7 nights in Apr 2024
Response from PLH on May 13, 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
Depósito y cargo por llegar tarde sin precio aviso
Krisbelle
Stayed 4 nights in May 2024
Response from PLH on May 13, 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
The hotel was very nice, but our room was right next to the laundry and cleaning rooms. They were super loud in thier talking and laughing, slamming doors all through the night and early morning. If you book here make sure not to get rooms in the 1st building on 1st floor you will not get a good rest.
kevin
Stayed 3 nights in May 2024
Response from PLH on May 13, 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
We had a great stay at the Palazzo. The grounds were beautiful. The room was fairly plain but it was clean and the bed was comfortable. The only thing we wished we’d had in the room was a microwave but there was one downstairs that we used. The staff was great, very friendly and helpful. We would definitely stay here again
Angelene
Stayed 5 nights in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
8/10 Good
Michelle
May 5, 2024
Michelle
Stayed 1 night in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Excellent exerience, me and my family had a fantastic time with the amazing service, morning food service, and the friendly staff. I will recommend this to everyone.
washington
Stayed 2 nights in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
I never get an answer about my reservation time and then they charge me 39. For late check in they never told me
Krisbelle
Stayed 1 night in Apr 2024
Response from PLH on May 13, 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
The lady who checked us in was really sweet. She was actually there to serve us breakfast in the morning. Breakfast was also very good. We will definitely be coming back.
Joseph
Stayed 1 night in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
2nd time staying at this property. I love it. Very friendly staff. Very clean.
Sierra
Stayed 4 nights in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
This hotel give us Free nice breakfast every day ( waffle, bread, sausage, egg, vegetables, fruits, and so on). Nice lake in front of the hotel. Pool is small but good enough about 10 people. There are 3 Hammocks.
Nice, quiet, and cozy places to stay. Free breakfast is big plus!
Miki
Stayed 4 nights in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
Good location friendly staffing. The breakfast could be a little better but its a great stay definitely for the price.
JJ
Stayed 2 nights in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
2/10 Terrible
Dennis
Apr 30, 2024
Disliked: Property conditions & facilities
Cockroaches everywhere
Dennis
Stayed 2 nights in Apr 2024
Response from PLH on May 13, 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
The hotel is very nice. People were nice and always willing to help with everything we needed.
Niulin
Stayed 3 nights in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
10/10 Excellent
Jonathan
Travelled with family, Travelled with family and small children, Business traveller
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
10/10 Excellent
Ila
Travelled with family, Travelled with family and small children
It was great. Very cute for an affordable honeymoon.
Ila
Stayed 1 night in Apr 2024
Response from PLH on May 13, 2024
Thank you for choosing to stay with us!. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team
6/10 Okay
Bruno
Travelled with partner
Apr 28, 2024
Disliked: Staff & service
Overall enjoyable; would like staff to be better knowledgeable about the area (I.e, places to eat/go, and information about amusement parks/ locale of ticket sales, etc)
Bruno
Stayed 1 night in Apr 2024
Response from PLH on May 13, 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel
4/10 Poor
Jennifer
Apr 28, 2024
Jennifer
Stayed 1 night in Apr 2024
Response from PLH on May 13, 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel