4 outdoor pools

Reviews of Legacy Vacation Resorts - Kissimmee/Orlando

3.5 out of 5
Legacy Vacation Resorts - Kissimmee/Orlando
2800 N Poinciana Blvd, Kissimmee, FL

Reviews

7.6

Good

Rating 10 - Excellent. 1063 out of 2299 reviews" "
Rating 8 - Good. 450 out of 2299 reviews" "
Rating 6 - Okay. 304 out of 2299 reviews" "
Rating 4 - Poor. 221 out of 2299 reviews" "
Rating 2 - Terrible. 261 out of 2299 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hammer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Friendly staff willing to go the extra mile. Clean rooms. Detailed definitely stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Kariangelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it hotel
Stayed 2 nights in May 2024

10/10 Excellent

jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was alot to do. The Pool was the best. Celebrated my grandsons 14th Birthday and it was a Blast. The Staff is Awesome! 😊 Would definitely come Back!! 👍😊🤗
Stayed 1 night in May 2024

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024

6/10 Okay

VIOLET

Travelled with family, Business traveller
Liked: Staff & service
Mediocre and smelly had to Lysol it down plus buy Yankee candle to kill smell plus open doors and windows to get a bit of fresh air. It smelled bad
Stayed 2 nights in May 2024

10/10 Excellent

Prakash, Bangalore

Liked: Cleanliness
Stayed 18 nights in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll be back
Stayed 1 night in May 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from LVR Representative on May 24, 2024
Thank you for taking the time to leave us a review, Bryan. We are pleased to hear that you had a good time during your stay. Should you have any questions or additional needs, please do not hesitate to reach out. We look forward to welcoming you back!

10/10 Excellent

Christopher, Ringtown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third stay at Legacy and it was as great as ever. A wonderful property at a great price. Close enough to all the hot spots but far enough from the busy hustle and bustle to be able to relax peacefully. Very enjoyable property!
Stayed 3 nights in May 2024
Response from LVR Representative on May 21, 2024
Christopher, thank you for choosing to stay with us again at Legacy Vacation Resorts, and for taking the time to share your positive experience! We're delighted to hear that you enjoyed your stay and found our property to be a wonderful place to relax peacefully. We truly appreciate your continued support and look forward to welcoming you back for many more enjoyable stays in the future.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hideaway
Stayed 1 night in May 2024
Response from LVR Representative on May 20, 2024
Thank you for your wonderful review, Ryan! We're delighted to hear that you enjoyed your stay and found our property to be a nice hideaway. We strive to provide a peaceful and relaxing environment for all our guests. We look forward to welcoming you back for another great stay in the future!

8/10 Good

Shivonne Regina

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2024
Response from LVR Representative on May 20, 2024
Thank you for taking the time to provide us a rating, Shivonne. We are happy to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from LVR Representative on May 20, 2024
Jacklyn, thank you for your perfect rating! We are pleased to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

4/10 Poor

Nikki, Bluffton

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My room had 2 joining room doors in which had a 1" or larger gap that their light kept my room bright all night. The second joining room door was in my bathroom in which I had no privacy I felt like I was in a public restroom! The neighbors phone kept alarming all night which was so loud I felt like it was directly in my room. I spent 2 nights there and did not sleep. The beds were old and broken in. The first night they were sold out so there was no parking in which I was told to park along the curb. I did not have the strength to enjoy the amenities of the pool or hot tub but the water did not look clear from afar. Staff were very nice during check-in and check-out.
Stayed 2 nights in May 2024
Response from LVR Representative on May 20, 2024
Thank you for sharing your feedback, Nikki. We apologize for the issues you experienced during your stay, particularly with the room's layout and noise disturbances. We understand how important a good night's sleep is and regret that we fell short in providing this. Our team will inspect the adjoining room doors to ensure better privacy and soundproofing. Regarding the parking and bed conditions, we will review our protocols to improve guest comfort and convenience. Additionally, we will ensure our pool and hot tub meet our cleanliness standards. We appreciate your kind words about our staff and hope to have the opportunity to provide a better experience in the future.

6/10 Okay

Marci

Liked: Staff & service
Stayed 2 nights in May 2024
Response from LVR Representative on May 16, 2024
Thank you for taking the time to provide us a rating, Marci. We noticed that some aspects of your stay may not have met your expectations. We apologize for the inconvenience and should you have any questions or concerns, please contact us directly. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Brittany Lee, Gardner

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it. Going to be staying here from now on.
Stayed 7 nights in May 2024
Response from LVR Representative on May 15, 2024
We're thrilled to hear that you absolutely loved your stay with us, Brittany! Thank you for choosing our resort, and we're delighted to know that you plan on staying with us in the future. Your loyalty means a lot to us, and we look forward to providing you with many more wonderful experiences. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the bathroom and shower was great
Stayed 1 night in May 2024
Response from LVR Representative on May 15, 2024
Thank you for your positive feedback, Christina! We're delighted to hear that you enjoyed the bathroom and found the shower to be great during your stay. Your satisfaction is important to us, and we're pleased that this aspect of your experience met your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Stefania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LVR Representative on May 15, 2024
Thank you for your perfect rating, Stefania! We are thrilled to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to welcoming you back for a future stay!

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from LVR Representative on May 15, 2024
Thank you for your rating, Heidi! We are pleased to hear that you enjoyed your stay with us and should you have any further needs, please do not hesitate to reach out to us. We look forward to hosting you again!

8/10 Good

Fedelyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smooth. Walls are a bit thin. I heard everything next door. Television could've been bigger LOL. It was clean and very comfortable. Price was great!
Stayed 1 night in May 2024
Response from LVR Representative on May 14, 2024
Thank you for your feedback, Fedelyne. We're glad to hear that your overall experience was smooth and that you found the room to be clean and very comfortable at a great price. We apologize for any inconvenience caused by the thin walls and noise from neighboring rooms. Your comments regarding the television size are noted, and we'll take them into consideration as we strive to enhance our guests' experience. If there's anything else we can do to improve your next stay or if you have any further concerns, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Bertha

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was lovely!
Stayed 4 nights in May 2024
Response from LVR Representative on May 13, 2024
Thank you for your brief but wonderful review, Bertha! We're delighted to hear that you had a lovely experience during your stay with us. If there's anything specific that made your stay enjoyable, or if you have any feedback to share, please feel free to let us know. We hope to have the pleasure of welcoming you back again in the future!

6/10 Okay

Cherie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay for the price I would stay with this resort again I enjoyed the resort.
Stayed 2 nights in May 2024
Response from LVR Representative on May 13, 2024
Thank you for sharing your feedback with us, Cherie. We're pleased to hear that you enjoyed your stay overall and found value in our resort. Your satisfaction is important to us, and we appreciate your consideration to stay with us again in the future. If there are any specific areas where we can improve to make your next stay even better, please feel free to let us know. We look forward to welcoming you back on your next visit.

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay. It was very quiet and clean lots of dining.
Stayed 1 night in May 2024
Response from LVR Representative on May 13, 2024
Thank you for your feedback, Tabatha! We're delighted to hear that you enjoyed your stay with us! Providing a quiet and clean environment for our guests is a top priority, and we're glad to know that you found plenty of dining options nearby. If there's anything else we can do to enhance your experience next time, please don't hesitate to reach out. We look forward to welcoming you back again soon!

2/10 Terrible

Pedro

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Hotel needs a complete remodel!!! Toilet wasn’t working and fixtures in the lab seem to be from the 90’s!!!! Terrible experience!!!
Stayed 1 night in May 2024
Response from LVR Representative on May 15, 2024
Thank you for sharing your experience, Pedro. We're sorry to hear about your disappointing experience. Our apologies for the inconvenience caused by the issues with the toilet and outdated fixtures. Your feedback regarding the need for a remodel is noted, and we will address these concerns with our maintenance and management teams. Please know that your satisfaction is important to us, and we appreciate your feedback as it helps us improve. If there's anything else we can assist you with or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

allan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff. Good location. Room is fine for the price.
Stayed 1 night in May 2024
Response from LVR Representative on May 13, 2024
Thank you for your feedback, Allan! We're delighted to hear that you had a positive experience with our staff and enjoyed the convenient location. It's great to know that you found the room satisfactory considering the price. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

William, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at the Legacy hotel
Stayed 3 nights in May 2024
Response from LVR Representative on May 13, 2024
Thank you for your perfect rating, William! We're thrilled to hear that you enjoyed your stay at Legacy. If you have any feedback or suggestions for us to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

2/10 Terrible

Jacqueline

Travelled with family
Disliked: Amenities
The night we got to the hotel staff was friendly and welcoming the issue was the room and all the roaches running every when we open the door and turned on the light. Also the picture online e is not the room I got. The room looked like an old dated motel room that needed a good cleaning g and fumigation, throw out the old furniture and beds. I have pictures of the roaches and it was full of glue all over and mats flying on our faces like if we were camping ourslide. I did not want to stay and left and returned my keys. The front desk person wanted to help me but I felt the whole place must be full of roaches and bugs and we just left. I was told no refund but they should refund my money I’m very sure the management knows about the roach and bug infestation and will seek to get my money back. Very disappointed we spent all night looking for a place to rent and slept in our car. Never again. I do not recommend this place at all.
Stayed 4 nights in May 2024
Response from LVR Representative on May 13, 2024
Thank you for sharing your experience, Jacqueline. We deeply apologize for the inconvenience you experienced during your stay. We take cleanliness and guest satisfaction very seriously, and it's disheartening to hear about the issues you encountered. Regarding your request for a refund, please note that your reservation was made under a nonrefundable booking policy, as stated in the terms and conditions at the time of booking. We did offer you a complimentary upgrade and the option to change rooms, which was declined. Our team is committed to addressing any concerns promptly, and we regret that we were unable to meet your expectations on this occasion and will not be providing a refund at this time. If you have any further questions or concerns, please feel free to contact us directly.

10/10 Excellent

emil

Liked: Cleanliness, amenities
Goooood
Stayed 1 night in May 2024
Response from LVR Representative on May 13, 2024
Thank you for your rating, Emil! We are happy to hear that you enjoyed your stay and had a good time! Should you have any further needs, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Antavious

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the home feel
Stayed 1 night in May 2024
Response from LVR Representative on May 13, 2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed the cozy and welcoming atmosphere of our resort. Providing a home-away-from-home experience for our guests is always our goal. Thank you for sharing your positive feedback and we look forward to hosting you again!

4/10 Poor

Michael

Liked: Cleanliness, amenities
Disliked: Staff & service
If you book to stay in a room only part of this complex beware the units are split units only separated by lockable internal doors , consequently you can hear all the noise and conversation that is going on next door , I had a room where the adjoining room was extremely noisy, shouting and slamming cupboards and doors , plus smoking outside of the two entry doors to both rooms causing the smell to penetrate my room also . I asked to be moved to another room and was told the complex policy is not to allow room changes at weekends And was refused a room change . My stay was unpleasant to say the least , and if I wanted to check out early they do not refund any pre paid booking . I will not return to this property it was awful .
Stayed 8 nights in May 2024
Response from LVR Representative on May 13, 2024
Thank you for sharing you experience, Michael. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the noise and other disturbances from the adjoining room. We understand the importance of a peaceful environment for our guests and regret that we couldn't accommodate your request for a room change. We'll review our policies and procedures to ensure a better experience for our guests in the future and all information is communicated to our guests correctly, as the reason we could not accommodate a room change for you is that we were in a sold-out status. If there's anything else we can do to address your concerns, please don't hesitate to contact us directly, requesting to speak with the operations leadership team at Kissimmee. We hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Yuslaisy

Travelled with family and small children
No. Have parking but the room was cleans and smell good and very nice spaces
Stayed 2 nights in Feb 2024
Response from LVR Representative on May 13, 2024
Thank you for your feedback, Yuslaisy. We're glad to hear that you found the parking available and that the room was clean with a pleasant scent. We'll take note of your comment about the spaciousness and strive to ensure a consistently excellent experience for all our guests. If there's anything specific you think we could improve on, please let us know. We appreciate your input and look forward to hosting you again!

10/10 Excellent

Ulises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in proper conditions, staff was helpfull, pond was scenic.
Stayed 1 night in May 2024
Response from LVR Representative on May 13, 2024
We're delighted to hear that you had a positive experience at our hotel, Ulises! Thank you for noting that the property was in proper condition, the staff was helpful, and you enjoyed the scenic pond. Your feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future!

8/10 Good

Briana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from LVR Representative on May 13, 2024
Thank you for your rating, Briana. We are pleased to hear that you enjoyed your stay with us and should you have any questions or concerns, please feel free to contact us. We look forward to welcoming you back.

2/10 Terrible

Mariele

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from LVR Representative on May 13, 2024
Thank you for taking the time to leave us a rating, Mariele. We noticed that your stay did not meet your expectations. We apologize for any inconvenience and should you have any questions or concerns, please contact us directly. We hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Audja

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from LVR Representative on May 8, 2024
Thank you for providing us a rating, Audja. It appears that you stay did not meet your expectations. We apologize for any inconvenience and should you wish to speak about your experience further, please contact us directly. We hope to have an opportunity to exceed your expectations in the future.

2/10 Terrible

Pam

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from LVR Representative on May 8, 2024
Thank you, Pam, for providing us a rating. It appears that you stay did not meet your expectations. We apologize for any inconvenience and should you wish to speak about your experience further, please contact us directly. We hope to have an opportunity to welcome you back for an improved experience.

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property for several visits while going to the theme parks. we love it mostly for the value and fits our large family of 7 so everyone can get a good night sleep even the baby. has fun amenities if you take a day off from the parks to relax a bit.
Stayed 2 nights in Apr 2024
Response from LVR Representative on May 6, 2024
Thank you for being a loyal guest, Jonathan! We're delighted to hear that our property has been a convenient and comfortable choice for your family trips to the theme parks. It's great to know that our accommodations and amenities have contributed to enjoyable stays, allowing everyone, including the little one, to have a good night's sleep and some relaxation time. We look forward to welcoming you back for many more visits in the future!

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Every single person I can in contact with was awesome. The pool area was very clean. The food court could be a little bigger with more items on the list.
Stayed 2 nights in May 2024
Response from LVR Representative on May 8, 2024
Thank you for your review, Priscilla! We're delighted to hear that you had a positive experience with our team members! Maintaining a clean pool area is a top priority for us. Thank you for your feedback regarding the food court; we'll certainly take that into consideration for future improvements. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again soon!

2/10 Terrible

HYUNMU

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At 4 in the morning, I could hear singing from the room next door, and there was no soundproofing at all. The building looks good on the outside, but the room condition is terrible. There was no desk or chair, bugs came in through the cracks in the air conditioner, the interior was very old, there was no instructions on where the ice maker was, and the phone was broken, so I had to drive to the front desk. Oh, my God! The activity time is short. The bed has old springs and is tilted. Worst of all, it wasn't cleaned and the phone wasn't working so I had to drive to the front desk to ask for towels.
Stayed 2 nights in May 2024
Response from LVR Representative on May 6, 2024
Thank you for taking the time to leave us feedback, Hyunmu. We're truly sorry for the multiple issues you encountered during your stay. It's concerning to hear about the noise disturbance, lack of soundproofing, and the condition of the room not meeting expectations. Your feedback about the room amenities, cleanliness, and maintenance concerns will be shared with our team for immediate attention. We understand your frustration and apologize for any inconvenience caused. Please know that your satisfaction is our priority, and we're committed to addressing these issues to ensure a better experience for our guests in the future. If there's anything else we can assist you with, please contact us directly. We hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Amny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom drains clogged. Hair dryer broken, smells funky. AC has a loud noise and air vents make a lose noise.
Stayed 4 nights in Apr 2024
Response from LVR Representative on May 6, 2024
Amny, thank you for sharing your experience. We apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the issues with the bathroom drains, broken hair dryer, and noisy AC. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more comfortable experience for our guests in the future. If there's anything else we can assist you with, please contact us directly. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Toni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was a bit updated but very spacious and staffs were very helpful. I love that there are 4 different pool areas with hot tubs.Can't beat the location, so close to everything and Disney. I will definitely pick Legacy again if we go back. Recommended for family with kids.
Stayed 6 nights in Apr 2024
Response from LVR Representative on May 6, 2024
Thank you for sharing your positive experience, Toni! We're thrilled to hear that you enjoyed your spacious room and found our staff helpful. It's great to know that you appreciated the variety of pool areas and hot tubs, as well as our convenient location near Disney and other attractions. We're honored that you would choose Legacy again and recommend us for families with kids. We look forward to welcoming you back on your next visit!

10/10 Excellent

Carla M

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very spacious
Stayed 2 nights in Apr 2024
Response from LVR Representative on May 6, 2024
Carla, thank you for taking the time to leave us a review. We're delighted to hear that you found our rooms spacious! Providing comfortable accommodations is one of our top priorities, and we're glad you enjoyed your stay with us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back on your next visit!

6/10 Okay

Kate

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from LVR Representative on May 6, 2024
Thank you for taking the time to leave us a rating, Kate. We noticed that some aspects of your stay may not have met your expectations. We apologize for any inconvenience and should you have any questions or concerns, please contact us directly. We hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Alvaro

Travelled with family and small children
Disliked: Amenities
La atención es fatal, la logística no se diga y las habitaciones huelen terrible.
Stayed 1 night in Apr 2024
Response from LVR Representative on May 1, 2024
Lamentamos mucho escuchar sobre tu experiencia y los problemas que encontraste durante tu estancia. La calidad del servicio y el confort de nuestros huéspedes son de suma importancia para nosotros, y es decepcionante saber que no cumplimos con tus expectativas en esta ocasión. Tomaremos en cuenta tus comentarios sobre la atención al cliente, la logística y el estado de las habitaciones para mejorar nuestros servicios y proporcionar una experiencia más positiva en el futuro. Si hay algo específico que te gustaría que abordáramos, no dudes en ponerte en contacto con nosotros directamente para que podamos ayudarte mejor.

10/10 Excellent

Dominique

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything went smoothly and staff was very helpful. The only thing I would suggest is they need more parking and the parking lot needs a do over. There are too many pot holes in the parking lot people cars could be damaged and their tires could too.
Stayed 4 nights in Apr 2024
Response from LVR Representative on May 1, 2024
Thank you for sharing your experience, Dominique! We're delighted to hear that everything went smoothly during your stay. Your feedback regarding the parking situation and the condition of the parking lot is greatly appreciated. We take the safety and comfort of our guests very seriously, and we apologize for any inconvenience caused by the condition of the parking lot. Rest assured, we will work to address this issue to ensure a better experience for our guests in the future. If you have any further suggestions or concerns, please feel free to reach out to us directly. We hope to welcome you back again soon!

8/10 Good

Joan

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from LVR Representative on May 1, 2024
Thank you for taking the time to leave us a rating, Joan. We are pleased to hear that you enjoyed your stay with us and should you have any questions or concerns, please do not hesitate to reach out to us. We look forward to hosting you again!

2/10 Terrible

Teri

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We had roaches in our room. Not at all what pictures looked like. We had roaches in our room. Because I booked a non-refundable room the denied giving me a refund and denied refund for a future stay. I was not expecting to have roaches crawling around on the bed and in the bathroom or I would not have booked the stays. Disgusting to say the least.
Stayed 4 nights in Apr 2024
Response from LVR Representative on May 1, 2024
We are terribly sorry to hear about your experience, Teri. Encountering pests is unacceptable and falls far below the standards we strive to maintain. Your comfort and satisfaction are our top priorities, and we deeply regret that we failed to meet your expectations. Rest assured, we take reports of pests very seriously, and we have promptly addressed this issue to prevent any recurrence. Regarding your booking, we understand your frustration with the non-refundable policy. However, we want to assure you that your concerns have been noted, and we will review our policies to ensure they align with our commitment to guest satisfaction. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We value your feedback and would appreciate the opportunity to discuss this matter further with you - we have forwarded this review to the onsite management team, you should be hearing from them in the next several business days. We look forward to speaking with you and working towards regaining your trust.

6/10 Okay

Jarrod, Sharon Hill

Liked: Staff & service, amenities
Excellent for what you get at this price!
Stayed 3 nights in Apr 2024
Response from LVR Representative on Apr 29, 2024
Thank you for your feedback, Jarrod! We're glad to hear that you found value in your stay with us. If there's anything specific you think we could improve upon to make your experience even better next time, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!

10/10 Excellent

Steven, Lexington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 1 night in Apr 2024
Response from LVR Representative on Apr 29, 2024
We're delighted to hear that you enjoyed your stay with us, Steven! We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing us, and we can't wait to host you again!

4/10 Poor

Adela

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and run down needs updating badly when u walk in the rooms feels like u gonna collapse. Fridge was making loud noises all night . Air vent in bathroom was making very loud noise. Wouldn’t pay to stay here again.
Stayed 2 nights in Apr 2024
Response from LVR Representative on Apr 29, 2024
Thank you for taking the time to leave us a review, Adela. We apologize for the inconvenience you experienced during your stay. Your feedback regarding the condition of the rooms and the issues with the fridge and air vent is valuable to us, and we will address these matters with our maintenance team to ensure they are resolved promptly. We understand your disappointment and regret that we did not meet your expectations. If you have any further concerns or if there is anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

yanelys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024