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Reviews of Hilton Vacation Club Grande Villas Orlando

3.5 out of 5
Hilton Vacation Club Grande Villas Orlando
12118 Turtle Cay Circle, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1975 out of 2707 reviews" "
Rating 8 - Good. 497 out of 2707 reviews" "
Rating 6 - Okay. 132 out of 2707 reviews" "
Rating 4 - Poor. 48 out of 2707 reviews" "
Rating 2 - Terrible. 55 out of 2707 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jill Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool could have been cleaner. We had to call the from desk a few time due to the people above us were obnoxiously loud. The last time we called, they offered us to move rooms but we only had 2 nights lwft. More of a hassle. I would probably stay again but id make sure we were on the top floor to avoid any nonsense with rude people who have there kids up way past 10pm. It would have been nice if they would have given us a break on the resort fees due to the inconvenience.
Stayed 5 nights in May 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, resort is getting slowly upgraded pools are great
Stayed 10 nights in May 2024

10/10 Excellent

Sheyla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious and quiet for a pack weekend, other that a small noise in the ac it was perfect
Stayed 4 nights in May 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated room building B was great.
Stayed 5 nights in May 2024
Response from The front desk team on May 27, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Adrienne A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, and the grounds meticulously maintained. Well lit and very safe. The only downside was proximity to very loud neighbors that made sittingvin the kitchen or living area unpleasant because all we could hear was their loud conversation
Stayed 3 nights in May 2024
Response from The front desk team on May 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wesley Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and loved that we had so much space. The pool was great. There is also a convenience store on property so that was great too.
Stayed 3 nights in May 2024
Response from The front desk Team on May 27, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rayanna

Travelled with family and small children
Liked: Staff & service
I liked the resort but I didn’t like the outside before entering the rooms. It could definitely use a cleaning but the staff was great.
Stayed 4 nights in May 2024
Response from The front desk team on May 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but clean and well kept.
Stayed 7 nights in May 2024
Response from The front desk team on May 26, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t like the front desk people being nosy.
Stayed 7 nights in May 2024
Response from The front des team on May 26, 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Kimberly

Liked: Amenities, property conditions & facilities
Definitely will come back
Stayed 3 nights in May 2024
Response from The front desk Team on May 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for families!
Stayed 3 nights in May 2024
Response from The front desk team on May 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully maintained property. The rooms were spotless as were the common areas and pools. The staff is friendly and helpful. The kids especially loved Angel who ran the s'mores bar and the adults loved Marwen who ran the bar. :) Super kid friendly hotel and they have events every day/night. We will definitely stay here again.
Stayed 5 nights in May 2024
Response from The front desk team on May 25, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Property was nice, staff were nice but consistent on time share viewings.
Stayed 5 nights in May 2024
Response from The front Desk Team on May 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall each and every aspect was excellent Staff were always helpful. Pool, store laundry was excellent All staff was courteous. Especially some great help by the executive housekeeper( sorry I forgot her name) she helped me with laundry needs I will highly recommend this location and will rebook it again
Stayed 4 nights in May 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Erhan Arda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like our home.
Stayed 2 nights in Apr 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location, family friendly, staff are super friendly.
Stayed 4 nights in May 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it is a great place to stay at
Stayed 4 nights in May 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dinaly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the rooms and staff very lovely however, the property is a bit older and that reflects in their pool areas. Also the grills did not work. Overall still worth it with amazing price and all the ripple whole tried to help in anyway needed.
Stayed 4 nights in May 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I enjoyed the 4th floor of Building F which was nice and quiet for sleeping. We have been patrons before when it was Diamond Resorts. The elevators are a big plus for my mother and uncle who needs a cane to walk. Gabriel was very kind and knowledgeable when I checked in. It is nice to get a text message to see how we are doing. Al was also very kind upon checkout, he has my Uncle’s name, and everything was quick and easy. Thank you for a lovely stay. We will be back.
Stayed 1 night in May 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tanae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lee-Ann

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lynda, Steilacoom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort! Everyone is very friendly and we are always taken care of.
Stayed 1 night in May 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Laurie

Liked: Cleanliness, property conditions & facilities
This is such a lovely place! There is so much to do: from the 2 full-size pools, 2 wading pools for kiddos, large playground, mini golf course, bocce ball court, kids activity center and more! The staff was super friendly and helpful. The grounds are all well maintained and just beautiful. Located conveniently close to the parks, about 15 minutes from everywhere! For the price (we paid a total of about $250/night) it cannot be beat! I will definitely be recommending this place to family traveling in the area and it would be my first choice if we return to Orlando.
Stayed 2 nights in Mar 2023
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here. Everyone is very friendly. Super clean. Will be back again!
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Regis Lik-Chin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at the Hilton Vacation Club for a week and this was our first big family vacation. We came to Orlando to visit Disney. The hotel was super convenient for it's location, plenty of amenities for shopping and dining. The resort is smaller, but we enjoyed that, less busy and time at the pool w as relaxing and quiet. The staff were excellent and also held events during the day (ice cream socials, candy bingo, etc.) to keep everyone entertained. We will definitely consider going back for our next Orlando vacation.
Stayed 7 nights in Apr 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

PATRICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of amenities
Stayed 7 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Stayed 4 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

warren

Liked: Cleanliness, staff & service, property conditions & facilities
Allbthe extra activities were a greatveay to relax between fun days around orlando
Stayed 8 nights in May 2024
Response from The front dfesk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Irma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa was extremely clean and had everything you could need. Area was great, quick Uber to Disney. The staff were so kind and helpful, I had a late check in and they were very accommodating. This is a great property to stay at in Orlando.
Stayed 3 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dustin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family vacation experience staying at the Hilton Vacation Club Villas was great. The check-in and check-out processes were easy. The property has lots to do from swimming, mini-golf, bean bag toss, and poolside games. Grocery stores and restaurant options are within walking distance which is perfect for stocking up on supplies prior to hitting the parks. Our room was updated, brand new and sparkling clean. Beds were comfy and clean and the washroom massive. The not so great part of the room is that you can hear everything - from the unit next to us, to the happenings in the hallway and the laundry being done. It's not so bad, but something to be aware of. We did book this hotel since it listed a shuttle service to the parks; however, we did not use it. The departure time for WDW was later than we liked so just took an Uber. Universal and Sea World had earlier departures so something to consider. My daughter couldn't get enough of the pools and we enjoyed the poolside bingo - the team are great and entertaining. I would definitely recommend booking a stay here if you're visiting Orlando.
Stayed 4 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay
Stayed 2 nights in May 2024
Response from The front desk team on May 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kyla Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Me and my boyfriend stayed for my birthday for a few days. It was outstanding. The room was amazing and very clean. Everyone was very nice and we even got to get into our room earlier than check in at 4! The lady at the desk was very very nice!
Stayed 5 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Breana Louise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here 4 times and always enjoy it. Very nice hotel rooms, always clean, service is great and accommodating.
Stayed 12 nights in Apr 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole staff was accommodating. Property was convenient and clean
Stayed 4 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had lovely and affordable amenities.
Stayed 3 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Craig

Travelled with group
Best resort in Orlando in my opinion.
Stayed 7 nights in May 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Alysia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Customer service was nice
Stayed 2 nights in May 2024
Response from The front desk Team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Apr 2024
Response from The front desk team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jacob

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in May 2024
Response from The front deks Team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Linda

Travelled with partner
Amazing villa would come again!!!
Stayed 4 nights in Apr 2024
Response from The front desk team on May 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Paul, Corner Brook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very dated but clean. The property its self is well maintained. There are two pools which is great. It is a great location.
Stayed 1 night in May 2024
Response from The front desk team on May 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Great stuff!
Stayed 3 nights in May 2024
Response from The front desk team on May 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Had everything we needed and more
Stayed 4 nights in May 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are well taken care of, staff were friendly and accessible. Pool was a plus and activities for the kids were nice.
Stayed 7 nights in Apr 2024
Response from The front desk team on May 7, 2024
Thank for your feedback! we appreciate it!

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was excellent....
Stayed 5 nights in Apr 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sharmarie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool got me very sick septic bacteria infection
Stayed 5 nights in May 2024
Response from The front desk Team on May 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Letroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are extremely spacious and the resort is conveniently located to nearby attractions.
Stayed 4 nights in May 2024
Response from The front desk team on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cheryl

Travelled with family
All the adult male emoyees at the store on site were borderline pedophiles. Hitting on my 13 yr old grandaughter, her14 yr old friend snd myself! Since We didn’t have a rental car we had no choice, but to utilize that store at times and it was very uncomfortable I will be filing a formal complaint with management The workers were very noisy throughout the day and early evening
Stayed 5 nights in May 2024
Response from The front desk team on May 11, 2024
Thank you for your feedback we will be addressing your concerns