Ratings based on 452 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller from Zurich, Switzerland
Ok for a night or two.Posted 18-Aug-2014
Pros: Nice pool area but unfortunately loud music at the pool the whole day.
Location: Some nice golf courses in vicinity
I would not want to book a long vacation at this place but to stay overnight for one or 2 nights is ok.
for Everyoneby A verified traveller from Miami
nice hotel for the familyPosted 12-Aug-2014
Pros: The pool
Cons: the ice-maker (outside in the hallway)
Location: it is a little distant
I enjoy my stay at the hotel, but if you make the reservation through Expedia, you have to pay at the hotel if you want to use the pool. I did not know that when I make the reservation, as consequence I have to pay in the hotel for any member of the family in order to use the pool.
by A verified traveller from fla
Pics are deceiving ,looks nice but it's a dumpPosted 11-Aug-2014
Water park would be ok if it was included in stay , but to pay extra for it no way, doesn't compare to coco key at all.
by A verified traveller
Bad customer relationsPosted 11-Aug-2014
First room toilet was clogged could not send someone to fix it. So asked to switch rooms ( which they didn't offer). Put us in a new room and the tub was dirty but it was late so we didn't want to move again. Cleaned the tub ourselves, but it drained very slowly so we were standing in crud. We purchased a plunger at Walgreens to fix it. All worked good after that. They said they could only refund what we had paid there and not what we paid to Expedia which were the resort fees ($12). It was not a $99 a night hotel. 👎
by A verified traveller from New York NY
Needs new mattresses and more towels what a joke of a waterpark
for Everyoneby A verified traveller from s
Great place for the family. I like it and my kids had a blash
for Everyoneby A verified traveller from ct
It was great love the water park love the bar and the cleaness y nice people
by A verified traveller
Florida wanted a day awayPosted 5-Aug-2014
Horrible horrible horrible when it comes to customer service. Checked in...she gave a king bed...i said I'm here with my sister i wanted 2 queens. She claimed they were sold out till i said well i need 2 beds and instantly found one....coincidence? My sis left her bathing suit in room and we have called at least 8 times and still unable to get hotel staff to give us straight answer if they have it or not in lost and found. Room convenient but old and dirty. Sheet and top decorative cover, no blankets. No wash cloths. Waterpark....yeah right. 3 tiny slides and a shallow lazy river too skinny to fit the tunes more than single row. Will not re visit.
by A verified traveller from Orlando, FL
Subpar resort, fair motelPosted 2-Aug-2014
Pros: I knew the area and knew it to be a hotel, it filled that expectation. It is not a resort.
Cons: Give me the experience and amenities paid for or promised.
Location: Outskirts of Kissimmee....a short drive to the turnpike and there is civilization but nothing nearby.
Cable tv never worked, cables broken, complained and was told a repairman would fix and still nobody fixed. Really hurt our experience as two young kids were promised tv after swimming which closed early. The hotel process for using water park is lacking and we were sent to three different people just to get our passes, then the towel area was non operational as well. The attendant at the building called towel hut by the pool told me as I stood soaking wet to go in the hotel lobby for towels. Ridiculous. Again, hardest on kids as they were already tired and such. Lastly, my deal was to include $50 off tickets to universal and nobody at the lobby or the section for excursions knew what this meant or knew how to give me a discount. So this went by the wayside but I did pay for it.
for Everyoneby A verified traveller from bronx, new york
Pretty good hotelPosted 31-Jul-2014
My family and I enjoyed our stay here, great hotel staff, a lot of entertainment and very pleasant rooms. The only downfall from my POV were the guests, very loud, very obnoxious, and people's children were all over the place, in the pools without supervision cursing and being very disrespectful. I know this isn't because of the hotel but this was the only issue I had. Other then that, We had a fabulous time!