Lobby

Reviews of Embassy Suites by Hilton Orlando North

3.5 out of 5
Embassy Suites by Hilton Orlando North
225 Shorecrest Dr, Altamonte Springs, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 477 out of 1003 reviews" "
Rating 8 - Good. 224 out of 1003 reviews" "
Rating 6 - Okay. 128 out of 1003 reviews" "
Rating 4 - Poor. 85 out of 1003 reviews" "
Rating 2 - Terrible. 89 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

anibal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the food, staff and cleanest
Stayed 3 nights in Apr 2024
Response from General Manager on May 10, 2024
Dear Anibal,Thank you for joining us at Embassy Suites by Hilton Orlando North. It's terrific that you enjoyed our tasty food and clean environment! We appreciate your review, and we hope you'll come back soon!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service
Very lil handicap parking close to the hotel
Stayed 1 night in Apr 2024
Response from General Manager on May 8, 2024
Dear Mary,We are glad you enjoyed your stay with us, and we appreciate your feedback about parking. We will be sure to bring this to the team. We hope to see you again soon at Embassy Suites by Hilton Orlando North.

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location....and the park and lake just great!!! Breakfast and happy hour included a super plus...no complaints. Just a hint: need better bed pillows !!!! Good place to relax....will come back!!!
Stayed 3 nights in May 2024
Response from General Manager on May 8, 2024
Dear Ana,Your excellent review of Embassy Suites by Hilton Orlando North brightened our day! We're delighted that you enjoyed our wonderful complimentary amenities, relaxing atmosphere, and proximity to local attractions. Your comments regarding pillows will also be shared with our team. Many thanks for your kind praise and we look forward to your return.

10/10 Excellent

Robert

Very nice
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Robert,Thank you for taking a moment to write a review. It warms our hearts to learn that you had a great experience with us. Thank you for staying with Embassy Suites by Hilton Orlando North and we look forward to welcoming you back.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from DWinjum on May 6, 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Walter,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Orlando North. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to enjoy our delicious breakfast offerings. The pleasure was all ours, and we hope you'll choose to visit us again soon.

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reserved 3 rooms and had each room on a different floor. Had my elderly parents in a different floor. Not acceptable try explaining the situation but was told because we booked with expedia being an outside option there was nothing more they could do for us.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Cindy,We understand how frustrating it can be having to face the challenges you experienced, and we are sorry that your time with us fell short of your expectations. Your feedback will be used to continually improve upon our guest's experience. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.

10/10 Excellent

Luis

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from DWinjum on May 3, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Jose,Thank you for providing your kind review of Embassy Suites by Hilton Orlando North. It warms our hearts to know that our team was able to provide you with an amazing stay. We look forward to hosting you again in the future.

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with big rooms and areas to enjoy and relax . Good breakfast and the pool inside is relaxing . You can walk around Altamonte park it is just next to the hotel .
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Ricardo,Thank you for choosing Embassy Suites by Hilton Orlando North and for sharing such a wonderful review. It warms our hearts to know that our wonderful pool, spacious accommodations, delicious breakfast, and prime location were exactly what you needed for a relaxing stay. We look forward to welcoming you back on future trips to the Orlando area.

10/10 Excellent

AaRikka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughters and I enjoyed a weekend getaway here. It was awesome
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear AaRikka,We at Embassy Suites by Hilton Orlando North thank you for your review. It warms our hearts to hear you enjoyed a getaway with your daughters. We hope your stay was everything you expected. We would love to see you again.

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DWinjum on Apr 16, 2024
It has been a great pleasure serving you during your time with us. We hope to continue this relationship in the near future.

10/10 Excellent

Liang

Stayed 3 nights in Apr 2024
Response from DWinjum on May 6, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 Excellent

Taylor

Stayed 2 nights in Mar 2024
Response from DWinjum on Apr 16, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

6/10 Okay

Sandra Joanne, Coral Springs

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from DWinjum on Apr 16, 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

8/10 Good

Ahnen

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and very accommodating. Bad food was left in our mini fridge but things happen. Overall very happy.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Ahnen,Thank you for your positive rating of Embassy Suites by Hilton Orlando North! It's wonderful that you enjoyed our friendly assistance and the lovely renovations we're undergoing. Our housekeeping team will also ensure that rooms are thoroughly cleaned before occupancy. We value your kind praise and hope you'll come back.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from DWinjum on May 3, 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 Excellent

Catherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Love the 360 design where we have a clear view of the lobby from the hallways of room. Complimentary hot breakfast was a HUGE bonus!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Catherine,Thank you for sharing your experience at Embassy Suites by Hilton Orlando North. It was our pleasure to fuel your day with a complimentary hot breakfast in the morning, and we'll let our housekeeping team know you appreciated our immaculate environment. Come back soon!

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Embassy suites are my favorite stay. It’s pricey but breakfast is included and the inside is always gorgeous. I ordered room service and had chicken tenders and fries by the TV and these extremely tiny ante were all over it in less than an hour as we visited the pool. The AC was set to 65 and it was so hot in the room. And lastly we stayed on the 2nd floor and the people above us were extremely loud, stomping and slamming (I know the hotel has no control over it) but when it’s midnight and you can sleep due to top neighbors it’s kinda rough. Breakfast was always great, staff was always great and common area were beautiful. I will continue to stay at embassy suites.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Ashley, Thank you for choosing us for your recent stay! We're delighted to hear that you enjoyed our breakfast and room decor. However, we're sorry to hear about the inconvenience you experienced with room service and the noise concerns during your stay. We appreciate your understanding, and we're grateful for your loyalty. Please consider staying with us again in the future for a visit that is sure to go above and beyond your expectations.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from DWinjum on Apr 9, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 Excellent

Fabiano, Winter Garden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Very clean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Fabiano,Thank you so much for the five stars! It warms our hearts to hear you enjoyed our clean, comfortable facilities, and we thank you so much for choosing Embassy Suites by Hilton Orlando North. We hope you will stay with us again soon.

10/10 Excellent

Isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Sasha who checked us in is a gem! She went above and beyond
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Isabel,We couldn't agree more! Sasha truly is a gem, and a valued member of our team. She will be delighted to know she helped you have such a wonderful stay. Thank you for choosing Embassy Suites by Hilton Orlando North and for sharing your lovely five-star review. We look forward to welcoming you back again soon.

10/10 Excellent

Andury, Hollywood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, beautiful lobby common areas, rooms renovated spacious the only thing they need to clean outside the room glass windows.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Andury,Thank you for taking the time to share your experience at Embassy Suites by Hilton Orlando North. We're delighted you enjoyed our beautiful lobby and spacious rooms. Your feedback regarding the cleanliness of the outside windows is also appreciated and will be addressed. We look forward to your next visit and are committed to ensuring every aspect of your stay exceeds your expectations.

10/10 Excellent

Nancy, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a comfortable and nicely appointed hotel. We were here just overnight meeting family but it was perfect for that.
Stayed 1 night in Mar 2024
Response from DWinjum on Apr 2, 2024
Dear Nancy,Thank you for being our guest and for writing such a complimentary review. We are delighted that our inspired service and accommodations exceeded your expectations. We hope that your exceptional experience will bring you back to enjoy even more in the near future. Thank you again for choosing the Embassy Suites by Hilton Orlando North.Kind Regards,Duane WinjumGeneral Manager

2/10 Terrible

Nkosana

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were bugs in the rooms, bathroom had mildew smell, dog barking the entire time of our stay. Breakfast server served me bacon that looked like it was a week old. Gym was adequate but subar based on other hotels I've frequesnted. I've been to other Embassy Suites and had a much better experience, I believe this property is just old and in need of drastic overhaul in thier accomodations and facilities.
Stayed 3 nights in Mar 2024
Response from DWinjum on Apr 2, 2024
Dear Nkosana,Thank you for writing to us and describing your recent stay. With sincere regret, we want to tell you that we are sorry we were not able to provide you the service you were looking forward to.As we were not made aware of any of your concerns during your stay, we have taken your feedback very seriously and we will take every step to improve. We take full responsibility for our mistakes and we want to make sure that they will not happen again.Please accept our apology and we hope to have the opportunity to have you as our guest again in the near future.Kind regards,Duane WinjumGeneral Manager

2/10 Terrible

Goran

Never again
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Goran,Thank you for sharing your feedback. It's disappointing to hear that your experience did not live up to expectations. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Jacquline, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel. I enjoyed my stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Jacquline,We're so happy to know that our quiet accommodations were perfect for your needs and that you enjoyed your time with us overall. Please come back and join us again soon at Embassy Suites by Hilton Orlando North!

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel prices are ok
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Robert, Thank you for being our guest at Embassy Suites by Hilton Orlando North. We're thrilled to have earned your perfect rating, and we appreciate you taking the time to leave a review. The next time your travels bring you back to Central Florida, we hope you will depend on us again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Average at best!!!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Robert,We appreciate your feedback, and we're happy to see you enjoyed your visit. The next time you're in town, please come see us again at Embassy Suites by Hilton Orlando North!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Mary,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Orlando North. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Griffith

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this place is good! I would definitely come back and stay here.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Griffith,We're so happy to know that you had a good time with us overall and we trust that everything was in order for your visit. Thank you so much high rating and we hope to see you again soon at Embassy Suites by Hilton Orlando North.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like being put in the back of the hotel. My sister has difficulty walking and it was a very long walk back to the cave hall. The reason we picked the hotel was for the atrium. I did not even know there were rooms tucked away in the back hallways.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Linda,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! However, we regret any disappointment with where your room was located. Please know for future reference that suites located in our Atrium Wing are listed separately so guests can select them when making their reservation. It was a pleasure having you here, and we hope you return in the future for a seamless visit.

10/10 Excellent

Roy

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from DWinjum on Feb 28, 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Property conditions & facilities
Not visible from main road
Stayed 1 night in Feb 2024
Response from DWinjum on Feb 26, 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is close to shopping and restaurants. Room was ready early and clean.
Stayed 1 night in Feb 2024
Response from DWinjum on Feb 26, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

8/10 Good

Jarrett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
First, what did I like: Excellent indoor pool and hot tub. Both worked well and were clean. Pool warmer than normal. Fantastic breakfast with omlette bar for made to order. Standard coffee, juices, scrambled eggs, hash browns, pancakes, cereal, fruit, baked goods.... The area is safe with local options to eat nearby and nice restaurant in the hotel. Breakfast was included along with two drinks each night from 1700-1900 each day. No issues parking around the hotel each day. Well lit parking. Now, issues: Room (#603) had issues starting with exposed outlet with no cover with exposed wires, another outlet coming off the wall, missing trim work and the barn door into the bathroom was coming off the ceiling about 1 inch, hit the floor which stopped it coming all the way off. No bed sheets in the room to use for the pull out couch, had to request them 3 times before they showed up. Shower had literally no pressure which makes it hard for women with long hair to rinse per my wife. Worst shower pressure I have ever seen and we traveled the world. I reported the outlet issue and they fixed it quickly but not to code. They just put two drywall screws through the cover into the wall. Poor work at best and tells me how they likely maintain this place. First walking in the room looked great then I started noticing the issues. I have pictures but cannot find option to upload them. I want to like this hotel due to location, indoor pool, great breakfast and safe.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Jarrett,It's terrific that several aspects of your stay hit the mark with you, including our refreshing pool, tasty breakfast, and outstanding location. That said, we sincerely apologize that the issues in your room negatively affected your time with us. Your detailed feedback is gratefully received and will be used to help us enhance the quality of our accommodations for future guests. Though we fell short of your expectations, we hope you'll revisit us for an experience that is nothing short of exceptional.

10/10 Excellent

Brandolyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location ...... EXPEDIA...offer options for military and veterans on your site when booking
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Brandolyn,We appreciate you leaving us a review. We are glad that you had a stay worth all the stars and appreciated our convenient location. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

10/10 Excellent

Patricia

Stayed 1 night in Feb 2024
Response from DWinjum on Mar 21, 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from DWinjum on Feb 12, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

8/10 Good

Cyndy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Overall, it was a great stay. Love the location and the breakfast is great. The beds were comfortable and room size was nice. The bathroom is too small in my opinion. Staff was friendly.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Cyndy,It's always a pleasure hearing from our guests. We're glad our convenient location, tasty breakfast, and comfortable beds impressed you. If your travels bring you back to the area it would warm our hearts to host you again at Embassy Suites by Hilton Orlando North!

10/10 Excellent

Susanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dated.
Stayed 2 nights in Feb 2024
Response from DWinjum on Feb 5, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

6/10 Okay

Mary

Stayed 1 night in Feb 2024
Response from DWinjum on Mar 21, 2024
We love our guests and we value your business. We want to thank you for giving us the opportunity to serve you. Our customer service is always open to hear feedback from you. Thank you!

10/10 Excellent

Ranford, Davie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DWinjum on Feb 5, 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 Excellent

Lilimar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good everything but bath has a little mold in the ceiling
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Lilimar,Thanks so much for your review! We're delighted you enjoyed your stay, and we appreciate your feedback about the bath in your room, which we'll share with our team. It was our pleasure to host you, and we look forward to your next visit.

4/10 Poor

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointed Emoji
Our first room had water pouring from the ceiling of the bathroom. Slightly frustrating after a late arrival, however, the staff handled it well and immediately had a different room to live into. They were very friendly and accommodating so there is nothing negative to say about that. The problem is the size and comfort level of the double size beds in the rooms. As a family of five, we selected the two double bed suite with couch for additional sleeper. The double beds are so bad. Two bad nights sleep makes it hard to enjoy the trip. The rooms are plenty large enough l to accommodate a typical sized hotel bed. These are smaller than any other hotel ever. Sadness and sorrow
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Andrew, Thank you for your feedback. We appreciate all feedback; however, we are disappointed to hear your stay did not meet your expectations. We regret the issues you encountered with the beds and will discuss this internally. On a positive note, it warms our hearts to know you found the staff to be friendly and accommodating. We are redesigning the hotel and have some wonderful changes that we would like you to experience. Please consider resisting us for a better overall stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience as usual
Stayed 6 nights in Jan 2024
Response from General Manager on Jan 29, 2024
As a valued guest, we want to thank you for taking the time to submit feedback. It warms our hearts knowing you had a great experience at Embassy Suites by Hilton Orlando North on your 6-night family trip. We are so happy you thought it was exceptional, and we hope you'll revisit us soon!We hope to see you back again soon!

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service
Adequate
Not bad for the price. Staff were all polite and friendly. Room was sufficient. Sofa bed not the most comfortable. Water pressure in shower could use some serious help. Breakfast ok. Pancakes room temperature, sausage cold . A case of you get what you pay for
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear RhondaThank you for taking the time to share your feedback. It warms our hearts to hear that our staff were polite and friendly. Additionally, we are happy to hear you were pleased with the price and the room was sufficient. However, we regret you didn't enjoy our sofa bed and the shower's water pressure; we will discuss these issues with the respective teams. Nevertheless, we enjoyed hosting you and hope you'll revisit us soon.

6/10 Okay

jennifer j

Stayed 2 nights in Jan 2024
Response from DWinjum on Mar 21, 2024
We love our guests and we value your business. We want to thank you for giving us the opportunity to serve you. Our customer service is always open to hear feedback from you. Thank you!

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from DWinjum on Jan 22, 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DWinjum on Jan 22, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.