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Reviews of Crystal Cove Resort

3.5 out of 5
Crystal Cove Resort
947 Emerald Green Ct., Kissimmee, FL

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 10 reviews" "
Rating 8 - Good. 0 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 3 out of 10 reviews" "

7.2/10

Cleanliness

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice all ws good until ,,,,,,, sleeping time e couldn’t sleep cause of the heat in the house our first night we hen to lower the temperature and notice a sign not to lower the the temperature or any damage we will be charge but the next night we had no choice but to lower the temperature when we did it lasted around 15 minutes and back to 77 we did this four time every night i tell you that was the only thing i have to complain about this property which i think is very important to get a good night sleep so for me a thumbs down at lest the temperature should 70 degrees not 77 is to hot to sleep ☹️
Stayed 14 nights in Jul 2023

10/10 Excellent

Tamika

Travelled with family
Liked: Amenities, property conditions & facilities
Nice
Response from Ronald on May 23, 2023
Hi Tamika,Wow, thank you so much for taking the time to leave us a 5-out-of-5 review! We're thrilled to hear that you had such an amazing experience at our vacation home. Our team works hard to make sure our guests feel at home and have a memorable vacation, so your positive feedback means the world to us.We hope to have the pleasure of hosting you again in the future. If you have any questions or need assistance planning your next stay, please don't hesitate to reach out.Warm regards,RonaldACO Vacation Homes

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, room comfort
We had a great stay at this property! The entire home was very clean. We arrived much later than expected and we were pleased to find the house was easy to find and easily accessible when we arrived. I would definitely book this property again.
Stayed 6 nights in Mar 2023
Response from Ronald on Mar 18, 2023
Dear Rebecca,We would like to extend our warmest welcome to you and thank you for choosing us to host your vacation in Florida. We hope that your stay has been a pleasant one and that you have enjoyed all of the attractions and amenities that Florida has to offer.At ACO VACATION HOMES, we strive to provide our guests with the best experience possible, and we are delighted that you chose us for your stay. We hope that you will consider staying with us again on your next visit to Florida.We appreciate your business and look forward to seeing you again soon.Sincerely,Ronald

10/10 Excellent

Karina G

Liked: Cleanliness, amenities, property conditions & facilities
Great house!
Stayed 4 nights in Nov 2022
Response from Bella Bermudez l ACO Guest Experience on Nov 29, 2022
Dear Karina, thank you so much for sharing your feedback with us. We hope to see you again soon.Have a wonderful holiday season.Best Regards,

2/10 Terrible

Tieshia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If I can give this property a 0 stars I would. I don't like leaving reviews. But this is something that has to be said. This was my son's 16th birthday weekend. One of the main reasons I booked this property is because in the description it stated a game room. No game room, FALSE ADVERTISEMENT. I received emails about pool heating and to let management know 72 hours prior to arrival for that service. No Pool. Granted I didn't require a pool. But if I would have, that would have been a big disappointment. When we walked in, the downstairs bathroom had a dirty towel on the floor. Flies were everywhere. The blinds were broken. They wouldn't open. So I didn't mess with them the whole weekend. The walls in every room in the house are filthy. I'm not exaggerating. The chairs and the couches all have stains. One of the pillows in the closets I think has blood on it. The garage wouldn't open. The washer machine doesn't work. Some of the silverware was dirty with food still on them. I had to go and buy raid for the flies and nets. The stools are broken. So be careful. I reached out to management and Marko and Pedro did what they could and I appreciate their help. I do have pictures and videos. This is totally unacceptable. I would like a full refund. I do have pictures and videos to verify my statement. Please save your time and money. You can thank me later.
Stayed 2 nights in May 2022

2/10 Terrible

Tiante

Travelled with family and small children
Disliked: Cleanliness
The carpet was horrible, I had my kids in this home and there socks was DIRTY right out the shower. Flys was everywhere, the customer service took forever to get in touch with. The couch was disgusting. Of course they wouldn’t give me any type of money back. Customer service was rude as well. Never booking with them again
Stayed 7 nights in May 2022
Response from Bella Bermudez l ACO Guest Experience on May 13, 2022
Dear Tiante, I apologize you went trough this during your stay, however we never heard from you until up the last day with any complaints. We would gladly send someone over to have anything fixed or exchanged. We deeply apologize once again. Have a wonderful weekend. Best Regards.

6/10 Okay

Shaquille

Travelled with group
Disliked: Property conditions & facilities
The house was large and had a lot of room, the rugs were filthy and the walls were nasty in one room their was dried blood on the walls also some of the furniture was falling apart legs loose on chairs toilet paper rolls were coming away from the walls and so were some of towel holders. So glad I took videos before I got there and after
Stayed 3 nights in Apr 2022
Response from ACO l Guest Experience on Apr 18, 2022
Dear Shaquille, I apologize you had this experience. We would love to offer you discounted rates on your next stay. We are a serious company and want our guests to have a great time.

10/10 Excellent

Erlie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice and comfortable.
Stayed 5 nights in Nov 2021

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Ronald on May 7, 2023
Dear Maria,Thank you so much for taking the time to leave us a 5-star review! We're absolutely thrilled to hear that you enjoyed your stay at our vacation home. Our team works hard to ensure our guests have a memorable experience, and it's fantastic to know that we were able to meet your expectations.We truly appreciate your review and hope to have the pleasure of hosting you again in the future. Don't hesitate to reach out if you have any questions or if there's anything we can do for you!Warm regards,Ronald

10/10 Excellent

Rafael

Travelled with family
Liked: Room comfort
Stayed 15 nights in Aug 2022
Response from Bella Bermudez l ACO Guest Experience on Sep 20, 2022
Hey Rafael, thank you so much for staying with us and sharing your experience with us. We hope to see you again.