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Reviews of Candlewood Suites Lake Mary, an IHG Hotel

2.5 out of 5
Candlewood Suites Lake Mary, an IHG Hotel
1130 Greenwood Blvd, Lake Mary, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 374 out of 863 reviews" "
Rating 8 - Good. 252 out of 863 reviews" "
Rating 6 - Okay. 115 out of 863 reviews" "
Rating 4 - Poor. 51 out of 863 reviews" "
Rating 2 - Terrible. 71 out of 863 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Winyfredo

Liked: Cleanliness, staff & service
Dirty room
Stayed 1 night in May 2024

2/10 Terrible

Tatyana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They accused me of smoking and charged a cleaning fee altough I never smoked in my life. Terrible place!
Stayed 3 nights in May 2024
Response from Tonya on May 17, 2024
Thanks for sharing

2/10 Terrible

Pamela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The curtains were stained like they were soaked in sewage water, the lamps were rusty, the ceiling had water stains, the shower was old and slow to drain and the towels were stained. But I didn't get bed bugs.
Stayed 1 night in May 2024
Response from Tonya on May 17, 2024
Dear Pamela,Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guest and we are sorry that we did not meet your expectations. We will make sure we share your feedback with our staff to ensure it does not happen again. We hope to see you again soon to change your expectations.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Candlewood Suites are actually set up like a small apartment. Nice kitchen with all appliances and even dishes and silverware. The staff was friendly, the room was clean and comfortable and there are a ton of places to eat nearby. The only small negative is the hotel is just off I-4 so you do hear traffic so if you're a light sleeper, it might be an issue. Other than that, we were very happy with our stay and would definitely recommend Candlewood.
Stayed 1 night in May 2024
Response from Tonya on May 17, 2024
Dear James,Thank you for the review. We appreciate our location here at Candlewood Suites just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood

8/10 Good

V3T

Stayed 1 night in May 2024
Response from Tonya on May 17, 2024
Thank you for your review. Glad you enjoyed the stay. Please come back soon.

2/10 Terrible

Kimberlyn

I did not check in. I had to cancel due to change in plans. Missed the 72 hour advance notice to cancel without penalty so paying for a room I never used.
Stayed 1 night in May 2024
Response from Tonya on May 17, 2024
Thanks for leaving a review. Sorry for any inconvenience you experienced. Please stop by anytime

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities
Really reasonable hotel to stay at! Jeremy at the front desk gets you checked in really fast and smooth. He's definitely my go to guy if I need anything!! Overall I would recommend and I definitely will stay again.
Stayed 1 night in Apr 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful neighborhood
Stayed 1 night in Apr 2024
Response from Tonya on May 3, 2024
Dear Anne,Thank you for your review. I am glad you enjoyed our site here at Candlewood Suites. Hope to see you again soon.

10/10 Excellent

Paris

Stayed 1 night in Apr 2024
Response from Tonya on May 17, 2024
Dear Paris,Thanks for your 5 star. We are glad you enjoyed your visit and hope to see you again soon.

8/10 Good

Matthew

Stayed 1 night in Apr 2024
Response from Tonya on Apr 24, 2024
Dear Matthew. Thank you for your review. I am happy that you enjoyed your visit with us. Please come again.

6/10 Okay

Leticia

Nice for 1 night
Stayed 1 night in Apr 2024
Response from Tonya on Apr 24, 2024
Thank you for the review. Please come again soon.

4/10 Poor

Rosie

Disliked: Amenities, property conditions & facilities
The room was not as clean as prior stays. The other was damaged. Had to push it to close properly. The room did not have a phone. The remote control was not working. No lotion in the bathroom. The curtains were stained. I stayed at this dame hotel a few days prior and the prior room did not have these issues. This particular room needs help. It’s room 119. Thank you!
Stayed 2 nights in Apr 2024
Response from Tonya on Apr 24, 2024
Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guest and we are sorry that we did not meet your expectations. We will make sure we share your feedback with our staff to ensure it does not happen again. We hope to see you again soon to change your expectations.

2/10 Terrible

Shirley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I expected..room smelled moldy.. bathroom not very clean..ac unit was a weird situation..chair had rips..sofa very dirty..window in bedroom was broken with lots of mold buildup..too much noise from room above which made it difficult to sleep. Would never stay there again or recommend to anyone.
Response from Tonya on Apr 24, 2024
Dear Shirley,Our sincerest apologies for the inconvenience you experienced. We are sorry that we did not meet your expectations. We will make sure we share your feedback with our staff. Please come again soon to change your expectations.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for our getaway - sports related
Stayed 1 night in Apr 2024
Response from Tonya on Apr 24, 2024
Dear Cathy,We appreciate your feedback and are delighted to know you enjoyed our service and amenities. Please come again soon.

6/10 Okay

Shakeya

Travelled with partner
Liked: Staff & service
Walking into this location first impression is hospital vibes walking through the hall looking for your room. The room itself is average nothing to brag about.
Stayed 2 nights in Apr 2024
Response from Tonya on Apr 24, 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will be back to Candlewood Suites again,great love it
Stayed 1 night in Apr 2024
Response from Tonya on Apr 24, 2024
Dear Jeffrey,Thank you so much for taking the time to leave us a review. We really appreciate your 5-star review and hope to see you again soon.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen is super convenient and very nice rooms with comfy bed
Stayed 3 nights in Mar 2024
Response from Tonya on Apr 24, 2024
Dear Terrance,Thank you so much for taking the time to leave us a review. We really appreciate your feedback about our service and facilities and hope to see you again soon.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Free laundry facilities. Nice kitchenette with full fridge. If in the area I would recommend.
Stayed 1 night in Mar 2024
Response from Tonya on Mar 29, 2024
Thank you Brenda for your review. I am happy that you enjoyed your visit and the amenities that we offered.Hope to see you again soon.

8/10 Good

Thomas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in Mar 2024
Response from Tonya on Mar 29, 2024
Dear Thomas,Thanks for leaving us your review. I am happy our staff was happy and friendly on your visit.Please come back again.

6/10 Okay

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service
Just some cosmetic things. The couch looked dirty, needed a good cleaning. The stopper was broken in the bath tub, the hook literally fell off the wall when I went to hang my towel on it. Other than that the staff was very nice and accommodating.
Stayed 1 night in Mar 2024
Response from Tonya on Mar 29, 2024
Dear Cynthia, Thank you for your review. I am happy you enjoyed some of the amenities we have to offer. I am sorry though for some of the inconveniences you encountered. Please come again so we can change that perspective.

8/10 Good

SYDNEY

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was just overnight but the hotel was clean, the service was very good. I would stay there again.
Stayed 1 night in Feb 2024
Response from Tonya on Mar 4, 2024
Hi Sydney,Thanks for the review. I am happy you enjoyed your stay. Please come again soon.

10/10 Excellent

Randy, Castlewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. No free breakfast, but they had a nice selection of items you could purchase, plus free coffee. It was an easy drive to the Sanford airport in the morning.
Stayed 1 night in Feb 2024
Response from Tonya on Mar 4, 2024
Dear Randy,Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Hope to see you again soon.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, great variety of equipment in gym.
Stayed 1 night in Feb 2024
Response from Tonya on Mar 4, 2024
Hi Robin,Thank you for the review. We are happy to hear that you loved your experience with us. See you again soon.

10/10 Excellent

Krystyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from Tonya on Mar 29, 2024
Thank you, Krystyna. We are happy you enjoyed your visit with us. Please come again soon.

8/10 Good

Kenton

Stayed 1 night in Feb 2024
Response from Tonya on Mar 29, 2024
Thank you for taking the time to leave us your review. We appreciate your business and hope to see you again soon.

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
We arrived early and they let us in the room. We also got a one hour extension for checkout. This is an older hotel but was clean.
Stayed 1 night in Feb 2024
Response from Tonya on Mar 29, 2024
Dear Bernadette, I am happy to hear that our team provided you with excellent service. I will make sure that they receive your feedback.

6/10 Okay

SOYTILE USA LLC FERNANDO

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Not worth the money in this area
We chose this hotel because it was closest to our friends home. Upon arriving the location of located in dark road , check staff were nice. Elevator did not work in 1st floor so you had to take stairs to 2 nd floor then take elevator which is weird. Floors in hallway to rooms were very dirty & had a smell. Room was very noisy as we were on the 4th floor on the highway side. I would not stay here again for the high price & lack of care for the property & hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Nina

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The front office clerk was wonderful. The room was not clean but she gave us a refund for one night out of two.
Stayed 2 nights in Feb 2024

2/10 Terrible

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is convenient to Boom Bah Sports Complex. BUT, the hotel is in severe disrepair. The elevator was broken. The HVAC in my room did not work. It would not heat on a 45 degree weekend:so COLD and uncomfortable! The shower water pressure was weak. I had to carry my luggage to my upper floor room because the elevator call button was broken. I won’t be staying at any IHG hotels in the future (and I am a member).
Stayed 2 nights in Feb 2024

10/10 Excellent

Jaleel

Stayed 1 night in Feb 2024
Response from Tonya on Mar 29, 2024
Dear Jaleel,Thank you again for your 5-star rating and for being an amazing part of our journey. we hope to see you again soon.

2/10 Terrible

Stephanie, Riverview

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inoperable elevator, running toilet, rusty drain stop in shower
Stayed 2 nights in Feb 2024

10/10 Excellent

DENNIS A

Stayed 1 night in Feb 2024
Response from Tonya on Mar 29, 2024
Dear Dennis,Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Please come again soon.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. A+++
Stayed 1 night in Jan 2024

6/10 Okay

Laura

Disliked: Staff & service, amenities, property conditions & facilities
First floor elevator cannot be entered so you have to haul your bags up to second floor and get on. Ants on kitchen counter. The two days I stayed there was no hot water (not lukewarm, just ice cold). I called the front desk with questions about this and they told me two different times they would call right back. No one did. Ultimately I was refunded for 1 of my 2 nights, biggest disappointment was a freezing cold shower before I left.
Stayed 2 nights in Jan 2024

8/10 Good

Yves, Quispamsis

Liked: Cleanliness, staff & service
Nice clean hotel but I do have a few complaints. First is the elevator was down when I was there. Second is the AC/heat wasn't working in my room and finally the hotel is right next to the highway so traffic noise can be loud and keep you awake all night. If you're a light sleeper you want a room on the other side. The room itself was modern, clean and bright.
Stayed 1 night in Jan 2024

4/10 Poor

Kimberly

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No forks in the silverware tray in the room, but we were given plastic forks upon request, which worked perfectly fine. The temperature was impossible to control overnight, either icy cold or very hot, making for a not very good night’s sleep.
Stayed 3 nights in Jan 2024
Response from Tonya on Jan 16, 2024
Thank you for your review. We apologize for any inconvenience you experienced during your stay. Hope to see you again.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept although a bit outdated. Clean. Comfortable beds and pillows. Friendly staff. I’d stay there next time I need a place in Sanford.
Stayed 1 night in Jan 2024
Response from Tonya on Jan 16, 2024
Hello Bonnie. Thank you so much for your kind words. We really appreciate your positive review and it was great to have you as a customer. We look forward to serving you again soon.

6/10 Okay

George

Business traveller
Disliked: Property conditions & facilities
I didn’t like that the elevator wasn’t in service and I was on the 4th floor for a 5 day stay.
Stayed 4 nights in Jan 2024
Response from Tonya on Jan 16, 2024
Dear George,We apologize for the inconvenience you experienced with the elevator. We have since resolved the issue. We hope you will stay with us again.

6/10 Okay

Joan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Joan J. Cesar Crest College
Staff was kind for the most part. Elevator broke. Only 1 of 2 hot water heaters working NEVER had a hot shower in 4 showers while there. Phone in room not even hooked up. Tried calling from cell to front desk one evening and it rank 10 times and hung up 3 times - what if there were an emergency? The side door was kept open by a rock hallways stunk of marijuana consistently. I felt very unsafe In parking lot.
Stayed 4 nights in Jan 2024
Response from Tonya on Jan 16, 2024
Dear Joan,Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We will make sure we share your feedback with our staff to ensure it does not happen again. We hope to see you again soon to change your expectations.

8/10 Good

David

Great stay
Stayed 1 night in Jan 2024
Response from Tonya on Jan 16, 2024
Thank you David for your review. We hope to see you again soon.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We opted for the bedroom suite and let me tell you, its the only way we will book now.
Stayed 1 night in Dec 2023
Response from Tonya on Jan 16, 2024
Hi Curtis, I am happy you enjoyed your stay. We are more than happy to welcome you back. Hope we will see you soon.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tonya on Jan 6, 2024
Dear Willie,Thank you for your review. I am happy to know you enjoyed your visit with us. Hope to see you again soon.

2/10 Terrible

Cheryl

Travelled with partner
I can't speak to anything about the rooms etc. as the room I had confirmed was not available when I arrived. The individual at check in was not very cordial.
Stayed 2 nights in Dec 2023
Response from Tonya on Dec 26, 2023
Hi Cheryl, I am sorry for any inconvenience you experienced. We try to make all our guest feel at home, so I am sorry that was not your experience. Please give us another chance to prove the quality of our services.

2/10 Terrible

Latrina

Travelled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Tonya on Dec 26, 2023
Dear Latrina,Thanks for the review. I am sorry you did not enjoy your stay. Please come again so we can correct what went wrong.

2/10 Terrible

Jerry

Avoid this location rough shape poor staff and dirty room.
Stayed 1 night in Dec 2023
Response from Tonya on Dec 26, 2023
Dear Jerry, Thank you for the review. I am sorry that was your experience. We strive every day to provide clean rooms and excellent customer service. Please come again so we can show you the quality of our service.

10/10 Excellent

Shalonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023
Response from Tonya on Dec 26, 2023
Dear Shalonda,Thank you so much for taking the time to leave us a review. We really appreciate your feedback about our service and facilities and hope to see you again soon

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tonya on Dec 13, 2023
Thank you for your review. I am glad you enjoyed your stay. Hope to see you again soon.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Short stay
First night I was on the side by I 4, terrible road noise and didn’t sleep well. The hotel staff was accommodating and moved me for the second night, so much better. Not fancy, clean and friendly staff.
Stayed 2 nights in Dec 2023
Response from Tonya on Dec 13, 2023
I am sorry about the traffic noise. I'm glad we were able to accommodate a room move. Hope to see you again soon.