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Reviews of Stone Gate Inn

3.5 out of 5
Stone Gate Inn
437 Laclie Street, Orillia, ON

Reviews

7.8

Good

Rating 10 - Excellent. 425 out of 1004 reviews" "
Rating 8 - Good. 272 out of 1004 reviews" "
Rating 6 - Okay. 150 out of 1004 reviews" "
Rating 4 - Poor. 89 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

John and Deborah

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice room very friendly staff breakfast good The hours for pool and gym are not convenient. Should be 7 to 11. The rules say to wash any dishes you use in the suite but no soap or dishcloth provided.
Stayed 1 night in May 2024

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Jaime,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

6/10 Okay

Perry

Travelled with family, Travelled with partner
Liked: Cleanliness
Place smelled like smokes and dope everywhere
Stayed 1 night in May 2024

10/10 Excellent

Inga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was much better than we expected. It is not a modern but well maintained hotel. We've got an upgraded room with jacuzzi for free. Staff was very friendly and breakfast quite good.
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Inga,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

2/10 Terrible

Megan

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
WORST HOTEL IN ORILLIA! DIRTY AS EVERY! NONE OF THE STAFF ARE FRIENDLY ALL RUDE. No one knows what’s going on there, I check in say I’m have a dog for one night the girl oh no problem $50 charge for cleaning I said okay paid it the stay was fine I guess besides the dirtiness , go to check out Sunday an it’s a huge deal it was suppose to be a service dog all tho no one asked or anything an because it wasn’t a service dog I’m kicked off the list!?! THEY DONT KNOW THERE HEAD FROM THEIR BUTT HOLE, TERRIBLE EXPERIENCE I WILL BE TELLING EVERYONE I KNOW NOT TO GO!
Stayed 2 nights in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was great.. I will be going back to that same hotel.. enhoyed the staff and area is close to everything
Stayed 2 nights in May 2024
Response from Atthar on May 21, 2024
Dear Michelle,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

4/10 Poor

Greg

Business traveller
Disliked: Amenities
Back in the day this was probably the go-to place. Unfortunately it has seen better days. The staff was nice enough but I was glad to get out of there. “Free or continents breakfast” is a disappointment to say the least. If you are a couple or family looking for a place to stay - this isn’t it. If you’re a contractor or working in the area it’s at least crime free. And don’t use the “fitness room” - the 1990’s might call to get their equipment back. Sorry Stone Gate 👎
Stayed 5 nights in May 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted quickly upon arrival. Bed was comfortable and the breakfast was fine, nothing fancy but we'll maintained and gave you some nourishment.
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Colleen,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

10/10 Excellent

Gus, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our room and the staff promptly upgraded us to a suite. The breakfast and overall service and value was excellent.
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Gus,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

6/10 Okay

Larissa

Stayed 2 nights in Apr 2024
Response from Atthar on May 21, 2024
Dear Larissa,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff at the Stone Gate Inn were very friendly and helpful. However, the hotel is outdated and needs some patching up here and there. But it is reasonably priced and is a short drive to the casino.
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Josephine,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

6/10 Okay

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beds were comfortable. Television in bedroom did not work properly and sliding door did not lock. This is a huge security concern. Decor is dated but not a deal breaker. The breakfast is continental (all carbs) and did not suit my dietary requirements.
Stayed 1 night in May 2024

10/10 Excellent

Russell

Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Russell,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rate for room. Spacious and comfortable.
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Sandra,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

8/10 Good

Brenda

Travelled with group
Liked: Cleanliness, staff & service
Really nice spot. Only thing was disappointing was that the pool was closed.
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Brenda,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

4/10 Poor

Kush

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs a good overhaul by owners
Stayed 5 nights in May 2024

2/10 Terrible

Mandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tracey

Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Tracey,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay and the GM was amazing.
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear James,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was a great stay for the price. The staff are super nice, and the rooms are very spacious and clean. We would stay again! However, the rooms do need some repairs and updating as there were spots on walls that had been patched but never painted or re-wallpapered, peeling paint, and stained ceiling tiles, some of which looked very damaged.
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Cindy,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

8/10 Good

Ryan, Milton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, lots of space if you're staying for multiple nights. Little out of the way from anything in town. Breakfast was disappointing Staff were super friendly and welcoming!
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Ryan,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Good but didn’t like that my room got downgraded
Stayed 1 night in May 2024

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Atthar on May 21, 2024
Dear Amber,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

8/10 Good

Lars

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 recommendations For couples stay more towels and extra pillows Fixing the drain issue with the shower tub. Other than that the stay was very nice and we would recommend this hotel to others.
Stayed 1 night in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Amanda

Stayed 1 night in May 2024

8/10 Good

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was a little far from where i was at but the rooms were clean and very spacious
Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are fantastic. We had a wonderful 2 night stay! We will return.
Stayed 2 nights in Apr 2024

8/10 Good

Therese

Travelled with group
The staff was pleasant - had trouble with the tv remote All is good
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were equipped with a small kitchen which had everything you would ever need. The rooms were nicely sized and the beds were so comfortable! The hotel is unique and gives you that feeling as soon as you walk through the lobby
Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
I wish we knew the hot tub was not working when we booked the room. Nice large room, comfortable bed. Close to Casino Rama.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole experience was excellent only had one issue which were the pillows just needed to be firmer Otherwise would have no hesitation in recommending this hotel and would stay there again
Stayed 1 night in Apr 2024

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk intone evening was staffed by the General Manager. Very welcoming and engaging.
Stayed 1 night in Apr 2024

10/10 Excellent

Maryanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always choose to stay at this hotel when I go to Rama for a concert. The rooms are great and clean! The beds are so comfortable and smell so fresh and clean. I love this hotel :)
Stayed 1 night in Apr 2024

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Atthar on May 21, 2024
Dear Michael,Thank you for choosing Stone Gate Inn Hotel Orillia for your recent stay. We're delighted to hear that you had an enjoyable experience with us! Your feedback means the world to us and motivates us to continue delivering exceptional hospitality. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,Atthar MansuriGeneral ManagerStone Gate Inn437 Laclie St Orillia ON L3V 4P7

6/10 Okay

Lynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd stay at the Inn. New staff did their best check-in very slow, then was given wrong room type. Property was sold out so not enough parking. Sofa bed no linens had to call twice once for bedding then again for pillow. Would give a poor rating however overwhelmed staff did their best to rectify and were very apologetic and helpful. Would stay again as we love this property. Breakfast included a big bonus!
Stayed 1 night in Apr 2024

6/10 Okay

peter

Travelled with group
Room was nice. Bathroom was very clean. Bed very comfortable. Couldn’t get TV channels no instructions. Gas fireplace was on but no instructions on how to uses. Parking was worrying not a lot of spaces especially when we arrived which made us anxious coming back later in the night in case there wasn’t any available. I had requested adjoining rooms if available and upon check in the people at the desk couldn’t understand my request so we didn’t get it. Website shows a shuttle to Casino Rama they don’t provide one. Again not much assistance at the front desk. Not sure if I would stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with partner
The included breakfast was not good.
Stayed 1 night in Apr 2024

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closet door broke and door on beyween rooms was very hard to lock as was inlocked and door handle to same door serms non functional. Very clean otherwise. Quiet. Nice room
Stayed 1 night in Apr 2024

6/10 Okay

Lois

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room is very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Susan

Liked: Staff & service
Had to adk three tkmes for ice bucket ,tv not working, hot tub unavailable. The room haf hair in bathtub and on bathroom floor.
Stayed 1 night in Apr 2024

6/10 Okay

Stacey

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shower barely worked, the glass doors to closet were broken, you couldn’t open windows, and there was a patch on the bathroom wall that hadn’t been painted! Also door to rooms couldn’t be opened so had to be propped open! We were looking forward to a hot tub but it wasn’t operational! You get what you pay for!
Stayed 1 night in Apr 2024

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
Like everything about it will definitely return and write a good review !
Stayed 2 nights in Apr 2024

10/10 Excellent

Louise, Bolton

Liked: Cleanliness, amenities
Great value for your money
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Reasonably priced. Friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Vinay, Stouffville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Apr 2024

6/10 Okay

Dawson

Stayed 1 night in Mar 2024