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Reviews of Fortune Resort Sullivan Court, Member ITC Hotel Group

4 out of 5
Fortune Resort Sullivan Court, Member ITC Hotel Group
123 Selbourne Road, Ooty, Tamil Nadu

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 66 reviews" "
Rating 8 - Good. 36 out of 66 reviews" "
Rating 6 - Okay. 5 out of 66 reviews" "
Rating 4 - Poor. 2 out of 66 reviews" "
Rating 2 - Terrible. 0 out of 66 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a good position uphill from the town (which we found dirty and disappointing ) but walkable. The room was a good size. Complimentary Afternoon tea tasting. Breakfast choices were good from the buffet. The property was well maintained. Staff were friendly and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Carolyn, We appreciate your honest feedback and we're pleased to hear that you found our property, room size, and amenities to your liking. Your enjoyment of our complimentary afternoon tea tasting and good breakfast choices from the buffet is worth noting, too. It's rewarding to know that our staff's friendliness and helpfulness met your expectations. On the other hand, we are sorry to hear about your experience in the town. We make it a point to ensure our guests have a wonderful stay inside our property, but we understand that outside influences can affect overall experiences. Your feedback will be beneficial in working together with local authorities to make improvements. Your satisfaction is of utmost importance to us and we're glad we were able to meet your expectations once back on our premises. We hope you will consider staying with us again so we can provide you with an even better experience. Regards,S. Rajan,General Manager

10/10 Excellent

Abhishek

Stayed 3 nights in Dec 2023
Response from General Manager on Dec 14, 2023
Dear Mr.Abhishek, Thank you for taking the time to rate us. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,S. Rajan,General Manager

8/10 Good

Prashant, Pune

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for stay in ooty
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 4, 2023
Dear Mr. Prashant, We are delighted to know that you consider our hotel as a good choice when visiting Ooty. Your feedback is extremely valuable and motivates our team to always deliver the best quality service. We look forward to hosting you again in the near future, ensuring an even better experience. Kindly keep us in your thoughts for any travel plans associated with Ooty or in our locations across India. Regards,S. Rajan,General Manager

10/10 Excellent

Jai

Stayed 2 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Jai, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,S. Rajan,General Manager

8/10 Good

Harish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 18, 2023
Dear Harish, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,S. Rajan,General Manager

8/10 Good

Saurabh

Stayed 2 nights in May 2023
Response from Guest Relations on Jul 6, 2023
Dear Mr Saurabh,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,Guest Relations

10/10 Excellent

Binoy, NAPERVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Guest Relations on Jul 6, 2023
Dear Mr Binoy,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

10/10 Excellent

Nayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

10/10 Excellent

Ramesh, Coimbatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

10/10 Excellent

kunal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met expectations
It is a lovely property by Fortune ITC. The food is good and the staff is very welcoming. We enjoyed the stay at this hotel. Located very close to Rose garden and ideal for a walk to the beautiful park. The service staff and the manager at the restaurant needs special mention they are so helpful. They have a good garden and kids play area. It is an ideal place for the families to enjoy a peaceful vacation.
Stayed 2 nights in Jan 2019
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

10/10 Excellent

kunal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Ooty
The hotel is located in central Ooty opposite the rose garden. It may not be possible to walk from the hotel to the city center because of the steep hill the hotel is located on but if you have a vehicle, it is very easy to commute. The hotel is neat and clean and worth the 4star status. The facilities are good if you have time to use them. The breakfast had a nice spread and was good. We did not try lunch or dinner because the rates were exorbitant. no ac but its not required any ways
Stayed 2 nights in Jan 2019
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

6/10 Okay

Manogari

Disliked: Cleanliness, staff & service
Room for improvement
I understand that it's a rustic area so can't expect 4/5 star class as in urban areas . However general cleanliness and quality of the food can definitely be improved. Will add to stunning Ooty.
Stayed 2 nights in Jan 2019
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Amrita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Comfortable Stay
I had a comfortable stay. The hotel staff were efficient and courteous.
Stayed 1 night in Dec 2018
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Verified traveller

Liked: Staff & service
bathroom should be improved. Curtains had plastics knobs instead of steel, therefore could not take load of heavy curtains and were falling down in midnight. Some of rooms were under renovation which were not informed to us in advance. Otherwise hotel location and food was Ok
Stayed 2 nights in Dec 2017
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,We have taken note of your concern and we deeply regret the inconvenience caused.We look forward to matching your expectations and hosting you again in the future.Warm Regards,

8/10 Good

suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ooty trip
It was exciting but food prices are so exorbitant
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Sharat, Adelaide

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in centre of city
Good clean hotel, breakfast - average. Nice staff.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

MVRao, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel close to town
We celebrated a birthday dinner with friends and the restaurant staff went out of their way to accommodate our needs. Special thanks to David, the restaurant manager.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Sharmita

Liked: Staff & service
Old but charming little ITC hotel
Its a lovely little hotel with a distinct charm, although its getting a little old now and needs refurbishing, which am told is likely to start soon.. esp the bathrooms look very dated... but the ITC service is excellent.. overall a fairly central location.. right nx to the Rose Garden (500 m away from hotel main gate) and rickshaws are easy to get, for local travel... overall quite an enjoyable hotel..
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

4/10 Poor

Anonymous, Mumbai

Disliked: Staff & service
Not so great stay!!
The wifi was not working for the three out of 4 days of our stay even after we complained with the hotel staff many times. The only reason given to us was that it was a technical issue and they cant do anything about it. Seriously, so many days to fix this problem. Few lightnings were not working in our room and so the ambience was not good at all. Bath robes kept in the bathroom were defective and the housekeeping didnt change them even though they were cleaning our room daily. Its no use booking a suite if basic amenities are not attended by the hotel and the hotel staff didnt even have a courtesy to apologise also for the inconvenience and the only thing they did was nodding their heads and agreeing to what we complained. The room service never bought any receipt or bill to sign for the food we ordered in the room even after reminding them few times. The only thing I liked in the hotel was the service provided by the restaurant staff during breakfast timings and their service was excellent and very courteous. The
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,We have taken note of your concern and we deeply regret the inconvenience caused.We look forward to matching your expectations and hosting you again in the future.Warm Regards,

8/10 Good

Priyanka, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Hotel staff were very well trained and accommodating. Rooms are well kept but for the price I feel they should include things like slippers, bath robes etc. Loved their lobby & overall ambience.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

4/10 Poor

kamal

Disliked: Property conditions & facilities
don't book this hotel
not good
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,We have taken note of your concern and we deeply regret the inconvenience caused.We look forward to matching your expectations and hosting you again in the future.Warm Regards,

6/10 Okay

Travels a lot, gurgaon

Liked: Room comfort
Not recommended
This was for a family trip with young kids. Hotel staff, while friendly, cannot speak English well. It was a challenge to communicate Poor service of cabs. Have to rely on autos. South Indian food is good. Multicuisine not that good. Rooms are nice and clean. Grounds are ok. Overall good hotel if you are a South Indian. Good location
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,We have taken note of your concern and we deeply regret the inconvenience caused.We look forward to matching your expectations and hosting you again in the future.Warm Regards,

10/10 Excellent

Kesavan Unni, Cochin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT RESORT
Comfortable,centrally located,courteous service,good parking area .Food was really good and sumptuous.Ambience was excellent and the piano programme during the dinner time was so melodius.....Our special mention to the musician... Thanks Sullivan Court...Keep Up The Standards!!! Wishing You All The Best
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Pam, Australia

Liked: Cleanliness, room comfort
Expensive for what you get
We were only there one night and 2 things we particularly needed was good internet and for them to book a taxi for our onging journey. While the website advertised free internet, it was only for one device and only for 12 hours, many of which you are asleep!! The hotel booked a taxi for us to get to Coinbatore for Rs4000 but when we went down the street we could book one for ourselves for Rs2000. The general cleanliness of the lift and hallways was not great and the bathroom looked sad, particulary the shower. Compared to other hotels we have been to staff were disinterested and slow to attend.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,We have taken note of your concern and we deeply regret the inconvenience caused.We look forward to matching your expectations and hosting you again in the future.Warm Regards,

8/10 Good

Rahul, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
Good Experience. Very courteous staff. Food is good but can be better. Location is good. Need to put some clear directions on how to reach the hotel, especially for those coming there for the first time.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

the kid , australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town centre with rickshaw
Went to rose garden, botanical gardens, and shopping the markets
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,We have taken note of your concern and we deeply regret the inconvenience caused.We look forward to matching your expectations and hosting you again in the future.Warm Regards,

10/10 Excellent

sunil, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
the stay was good & staff, food etc all were excellent
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a good location on the edge of town. It is very quiet and peaceful. Wifi is chargeable but the connection is good. The food in the restaurant is very good.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very charming hotel serving amazing food!
I had a fantastic stay in this very charming hotel. The staff were very attentive and very friendly. I have no hesitation in coming back to this hotel next time! The only negative aspect is the 'jogging track' in the gardens which is filled with concrete blocks and is not the safest place to go jogging! Also the wifi is pretty weak but this is common to Ooty.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Jean-Luc, Chennai

Liked: Cleanliness, staff & service, room comfort
Nice hotel, well placed in Ooty
Quiet and well placed hotel wit a good Indian / Continental restaurant I appreciated a lot the very good bedding
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

VENKATESWARAN, Gurgaoan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good, but again internet is not available freely, in this age of Facebook
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Past it's sell-by date
Faded glory
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

10/10 Excellent

kavita kslani, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in ooty to stay .
It was a good experience staying at hotel. It is near to rose garden as well to market also.we handsome issues regarding our hotel payment as I've booked through Expedia, but mr Deepak has handled it nicely.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Best Hotel Stays
The hotel was excellent. The staff was courteous and extremely friendly. Every requirement of ours was taken care of with no exceptions. I will recommend this hotel for people traveling to Ooty.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Bharadwaj, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Very old buliding and bathrooms has to be refurbrished
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Anup, Delhi

Liked: Staff & service, property conditions & facilities, room comfort
Comforable and courteous
Situated in a centrally located location . the facilities are adequate and comfortable. The staff was very courteous.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

6/10 Okay

Ravi, Chennai

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
There were hairs near the bath tub which wasn't cleaned all the five days.. Room service and the hotel ambience was outstanding. Cleanliness and Hot water are the ones that need more attention.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

navin, bangalore

Disliked: Cleanliness, property conditions & facilities
good to stay
it was clean but not up to the mark
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Good hotel but not a 5 star
The hotel was good, but not a 5 star. The room size is small though. The customer service could have been better.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality wth so kind n caring staff
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Aninda, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience with Fortune Sullivan Court, Ooty
Overall experience was quite enjoyable. Mr Dinesh & Mr Venkat were very warm & hospitable. Sullivan Court undoubtedly is the best you can get in Ooty. Suggestions for improvement - The room interiors can be done differently and the washrooms need a design revamp. Such small washrooms shouldn't have bathtubs, they should have shower cubics.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

10/10 Excellent

James, Leeds UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely hotel with friendly efficient staff and very good food.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Vanessa, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an excellent place to visit
It was over all a very good stay and i would suggest not to go by the reviews mentioned earlier. The hotel the staff , the cleanliness of the room all are perfect. Specially the Manager in the restuarant was very helplful and was ready to serve and provide what ever was asked. A must visit place
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

10/10 Excellent

Gopalswamy, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Family vacation
It was a very good stay will good service.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

6/10 Okay

STM, Chennai, India

Liked: Cleanliness, staff & service, room comfort
Good hotel if you do not mind small issues
The front desk staff are good. The buffet dinner dacility is convenient and the food is priced reasonably. Breakfast spread is good but does not taste the best; you get the feeling that it can be better. Shower knob could have been maintained better; I had to use all my strength to turn it on.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel right next to the rose garden
Comfortable stay with good standard facilities.The hotel staff is friendly.Hotel is accessible from the city .
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Viswanath, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hospitality
When I think about my stay the one thing that comes to my mind is the Warmth attitude and friendly hospitality of the staff comes first. Hotel amenities and Room Service could have been better but overall a great experience to stay and genuine mindset of the Hotel staff to serve the guest was quite evident. My kids love the Piano being played every evening and there is whole lot of room to play outside. Highly recommend for Family with Kids to stay and enjoy at Fortune.
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,

8/10 Good

Monu, Bangalore

Liked: Cleanliness, staff & service
Good Hotel and service
Good Hotel and service but room size little small
Response from Guest Relations on Jul 6, 2023
Dear Sir,Vanakkam,Thank you for your encouraging words.Thoughtful appreciation like this motivates us to strive harder always.We look forward to hosting you again in the future.Warm Regards,