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Reviews of The Charlotte Hotel & Restaurant

3.5 out of 5
The Charlotte Hotel & Restaurant
7 North Street, Onancock, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 143 out of 200 reviews" "
Rating 8 - Good. 45 out of 200 reviews" "
Rating 6 - Okay. 6 out of 200 reviews" "
Rating 4 - Poor. 4 out of 200 reviews" "
Rating 2 - Terrible. 2 out of 200 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda, Clermont

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
A unique historic property in a cute small town. Not good for mobility issues but a nice experience
Stayed 1 night in May 2024

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Dana, Manchester

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect location and the hotel was clean! I like the early check in feature as well. Our only problem was we were told we didn't need to make reservations for the restaurant on site. So at 6 we came down to eat and they said due to short staff they are only taking the reservations on the books and that was it. I was shocked that they wouldn't even seat or serve the hotel guests. I understand they were understaffed and was possibly a rare occurrence but it was the main reason I choose this hotel due to them having a bar/ restaurant so I was a little disappointed in that. I would still definitely recommend and stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul, Naples

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint little Inn
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Treated like extended family.
Stayed 1 night in Mar 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in the heart of Onancock and very walkable. Self checkin was easy. The property is historic. It could use a bit of fresh paint on the exterior.
Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay! It’s our 2nd time here and it’s just as good or better than our fall visit. It completely matches our desired experience: quality without the fuss. Dining at the Charlotte is excellent! A real chef in that kitchen!! Highly recommend the full experience of pulling in, unloading and getting a delicious meal with quality beverages after a day of traveling. Rooms are historic styled with very comfy beds. Super clean property! We will be back our next trip through the area. Many thanks to Cheyenne the hotel manager for her hospitality and delivery of a quality experience from start to finish.
Stayed 1 night in Feb 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this hotel to be exactly what I expected. A quaint charming Bed and Breakfast style boutique hotel in downtown Onancock. The room was clean, comfortable and while it was small, that is what you expect for a Bed and Breakfast style hotel. Free parking on the street, wifi works perfect, a few restaurants across the street. I'll be back
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel convenient to Main Street
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and the room is great!
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The. Charlotte Hotel gets a thumbs up from me!
This was such a quaint hotel. I’m sorry I couldn’t stay longer. The bed was so comfortable and I slept like a baby.
Stayed 1 night in Jan 2024

6/10 Okay

Lori

Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charlotte Hotel
What a wonderful, quant, clean hotel. Had the cutest bar and wonderful breakfast!
Stayed 1 night in Dec 2023
Response from The Charlotte Hotel on Dec 7, 2023
So glad you enjoyed your stay! We hope you visit again soon.

8/10 Good

Karen, Stuart

Stayed 1 night in Nov 2023

10/10 Excellent

James

Stayed 1 night in Nov 2023

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale classic Hotel.
Stayed 1 night in Sep 2023
Response from The Charlotte Hotel on Sep 22, 2023
Thank you for staying with us! I hope you can visit again.

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Charlotte Hotel on Sep 19, 2023
Thank you for your review!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Town Charm
The hotel is lovely and most is the staff could not be more accommodating . The room was bright and welcoming with charming touches. The only issue I had was there is no elevator and on ground floor rooms. I am slightly disabled and walking up 2 flights of narrow, semi-steep staris was difficult and kept me from getting out as much as I would have liked.
Stayed 1 night in Sep 2023
Response from The Charlotte Hotel on Sep 8, 2023
Thank you for your review. We wish we could provide rooms on the first floor, we just don't have the space. We do have the chair lift to the 2nd floor. If you stay with us again, feel free to call and request a room on the 2nd floor and we'll do our best to accommodate you!

10/10 Excellent

Fredrederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quaint town and Hotel.
People and food were excellent. Rooms were good but what needs to be stated is that there is no elevator. However it does have a stair chair for lighter people.
Stayed 1 night in Aug 2023
Response from The Charlotte Hotel on Sep 8, 2023
Thank you for your review. While we don't have space to install an elevator, we do have the chair lift to the 2nd floor. We try our best to tell everyone about the steps, but we may need to do better about posting this on our website.

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place , friendly, clean ! However the so called continental breakfast was just coffee!
Stayed 1 night in Aug 2023
Response from The Charlotte Hotel on Sep 8, 2023
Thank you for your review. We do offer complimentary coffee, but we have changed ownership and are now serving a sit-down breakfast, with a 15% discount offered to all hotel guests.

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so beautiful. Cheyenne was such a helpful lady. She was our server at dinner and was also there for breakfast. She helped us with a day trip plans. Brianna was bright and cheerful and Caleb. The bartender made magnificent drinks. All three of the ladies that we interacted with. We’re very fun and knowledgeable they made you feel like family.
Stayed 2 nights in Jul 2023
Response from The Charlotte Hotel on Sep 8, 2023
Thank you for your kind shout out to our staff! They're great. And we're so glad you enjoyed your stay. Hope you can visit again soon!

8/10 Good

marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was cool. It was a quaint, small-town experience.
Stayed 1 night in Jul 2023
Response from The Charlotte Hotel on Sep 8, 2023
Thank you for your review. Glad you appreciated our small town!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and accommodating.
Stayed 1 night in Jul 2023
Response from The Charlotte Hotel on Sep 8, 2023
Thank you for your review! We love our staff :)

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel. Friendly staff. Good location, close to shops, restaurants and the water. Clean, comfy rooms. Be sure to eat at the restaurant as it's the nicest in town.
Stayed 2 nights in Jul 2023
Response from The Charlotte Hotel on Sep 8, 2023
Thank you for your review! So glad you enjoyed the rooms, staff, and our cute little town.

8/10 Good

Kurtis

Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Wonderful stay. Bed was comfortable, room was nice and spacious, bathroom was very clean and roomy as well. Would definitely stay again if in the area.
Stayed 1 night in Jun 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Loved the restaurant and convenient to shops. Not happy about walking up three flights of stairs to get to room.
Stayed 1 night in May 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was totally thrilled with the Charlotte, but that said I know it’s not for everyone. I loved the “classic feel” and the quaint small town charm. The room was everything we expected it to be. It was very clean and all of the essentials like hot water and a/c were in great working order. The restaurant was not open the night we were there, but fortunately we had reservations elsewhere. If you are looking for a small charming hotel this is absolutely a place you will enjoy!
Stayed 1 night in May 2023

10/10 Excellent

jennifer

Stayed 1 night in Apr 2023

10/10 Excellent

jennifer

Stayed 1 night in Apr 2023

10/10 Excellent

Cathy

Stayed 1 night in Mar 2023

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food! Innkeeper very friendly !
Stayed 1 night in Jan 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful destination spot! Right next door to an extensive wine/cheese/oils and vinegars shop. MapQuest wanted to place the hotel on King Street and I did not readily find the correct address, but once I got hold of Gary, it was easy to find on North Street!
Stayed 1 night in Dec 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorites! B.
This Hotel is amazing ! Super clean and friendly. The food at the restaurant was amazing!!! I’ve heard this place is for sale and I’m sad to hear that Gary and Charlotte will no longer own it . I hope whoever buys this beautiful place knows how special it is . I also hope they go back to doing breakfast in the restaurant and not just dinner . Love this place very endearing.
Stayed 2 nights in Dec 2022

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has that "feels like home" ambiance that is rare and pleasing.
Stayed 1 night in Nov 2022

8/10 Good

William

Stayed 2 nights in Nov 2022

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Marilyn, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Charlotte Hotel is absolutely lovely… It’s a perfect getaway accommodation… ❤️
Stayed 1 night in Sep 2022

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DEcor and original art
Stayed 1 night in Sep 2022

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint old-style inn. An easy walk to pick up the Tangier ferry for the day. Best crab cakes ever at Mallard's!
Stayed 2 nights in Aug 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite hotel
Charming rooms in a lovely small hotel decorated with the beautiful watercolors of bird nests and dogs by the talented Charlotte Heath. The hotel is in a block of small boutique shops and restaurants on the main street of beautiful Onancock. The small restaurant and bar in the hotel serve great meals and drinks; the atmosphere is gracious and intimate. Perfect for a relaxing escape.
Stayed 3 nights in Aug 2022

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint, low-key establishment in a historic area. The steps to the room were difficult for me. But the room was nice and the shower was very modern.
Stayed 1 night in Aug 2022

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Quaint but updated hotel from 1907. Rooms are attractive, beds are excellent and bathroom is contemporary. Suffered with a/c as it blows directly at the bed and was hard to regulate. We both had trouble sleeping and woke up with head colds. No solution but two flights of stairs limited the number of trips to the room.
Stayed 1 night in Aug 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022