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Reviews of American Best Value Inn Omaha

2.5 out of 5
American Best Value Inn Omaha
Grover St, 7101, Omaha, NE

Reviews

4.6
Rating 10 - Excellent. 41 out of 698 reviews" "
Rating 8 - Good. 101 out of 698 reviews" "
Rating 6 - Okay. 154 out of 698 reviews" "
Rating 4 - Poor. 161 out of 698 reviews" "
Rating 2 - Terrible. 241 out of 698 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

5.6/10

Amenities

4.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Good value for the price. A bit run down, but they apparently are in the process of trying to improve that. Thanks for a decent night’s sleep!
Stayed 1 night in Mar 2019

2/10 Terrible

Will

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were displaced by a flood. They refused to help with the price. We wanted sodas, and the manager refused to give me ones. Instead I had to buy 5 sodas, and she opened the machine and pocketed the money. The tub had human hair in it. The refrigerator wouldn't keep our food cold, and the room couldn't get cool even though the high was only 45 degrees. The sink was clogged, and when they fixed it they didn't clean up afterwards or put the rest of the sink together. And one of the electrical outlets was literally hanging out of the wall and the microwave was dirty. Will never stay again
Stayed 2 nights in Mar 2019
Response from abvi on Mar 20, 2019
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

10/10 Excellent

Leighanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from ABVI on Mar 17, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were vert rude..i did not like anything about it
Stayed 3 nights in Mar 2019
Response from abvi on Mar 20, 2019
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Need to make sure extra pillows are available. We couldn’t have extra for a 2 night stay. The writing needs to be cleaned off of the drawers. Can’t give enough towels for the amount of people in the room. Would only give me 3 new ones for the second day. I had myself, my husband and our 3 children in our room to shower with 3 towels. The pool is way too hot. The pool should not feel almost as hot as the hot tub.
Stayed 2 nights in Mar 2019

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total dump !!!!! DO NOT STAY HERE
This hotel was so dirty and gross and braking down. Total disaster. I will never stay there again and I called their corporate office to complain. The room we got was filthy and they wouldn’t give me a discount on my room and when they tried to make me move to another room it was just as dirty and broke down. The elevator was barely working and dirty as well. And when i went to check out there was no one at the desk so I called the hotel number and the manager told me to leave my key he was sleeping. I was shocked.
Stayed 1 night in Mar 2019
Response from abvi on Mar 20, 2019
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was spacious and close to eating places
Stayed 2 nights in Mar 2019
Response from ABVI on Mar 17, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The hotel smelled like smoke, floor under bed was filthy, homeless guy sitting on the stairs in the middle of the night. Told us they didn't have any towels for swimming. Wont stay again!
Stayed 1 night in Mar 2019

2/10 Terrible

Tarin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs to be shut down..
From walking in the front door the first day the lobby smelt like a cat litter box, vending machines didn't work, no remote for the tv, no cane I channels like it said, the king size bed sunk in the middle, stains on the bed skirt, and walls, never saw bedbugs but my boyfriend and I both woke up with bites on our legs. Some lights didn't work in room.. Never again will I stay here ..the only good thing about this hotel was the gas station within walking distance.. Spend a little extra money stay somewhere else.. This place is a dump!
Stayed 3 nights in Feb 2019
Response from abvi on Mar 20, 2019
“Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom bad hairs in tub area and strimg from priop guest accompanied by cobwebs in corner. Floors being wooden were dirty and dust visable. Also front of a/c heater umit was off with two filters detached from unit. Also a roll of tape was on desk.
Stayed 1 night in Feb 2019
Response from abvi on Mar 20, 2019
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean
The hotel was very run down needs an upgrade
Stayed 1 night in Jan 2019
Response from abvi on Mar 20, 2019
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
We werent happy the pool wasnt up and running qe had a very sad 6yo and 1yo who were excited to swim... maybe post on websute if sonething is doen and not running
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
It was evident that maintenance has been neglected for sometime. The device to turn the shower on and off was corroded and very hard to use. The lock on the door was secured to the metal strip around the door but not the wall. So it could have been ripped away very easily. Furniture had nicks. The mattress was very very supportive.
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not very many convenient outlets, no alarm clock in room, no bible in drawer, soap dispenseries were empty, red mark on pillow, white mark on head board and side of drawer next to bed. A/C worked well,plenty of towels and toilet paper, good working mini refrigerator and microwave.
Stayed 1 night in Dec 2018

4/10 Poor

Shadiya, Lincoln NE

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was old food on the remote for the TV. The Light did not work for the bathroom, we had leave the hall light on to use the bathroom. When we were to flush the toilet it leaked in back, my son almost slipped on the floor. All of the soap dispensers were empty. There were food marks on the walls.
Stayed 1 night in Nov 2018

4/10 Poor

Val

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
When i called to figure out an issue the woman at the front desk hung up on me. There was mold on the shower head, there was other peoples trash under the bed, a dildo on top of the elevator light cover, the smell of smoke in the elevator and stairs choked me, and one hour before we were supposed to check out a couple tried to get in our room with a room key. Apparently they had booked the same room and were sondering why there were 2 girls in their room. Overall a bad expirence and would not recommend to anyone.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Duty not good older building .......................
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
ROOM WAS DIRTY WITH OLD FOOD ON FLOOR AND FOOD WRAPPERS. NO TOWELS, NO REMOTE TO THE TV, REQUESTED A REMOTE THEY GAVE US A BROKEN ONE THAT DIDN'T WORK. BATHROOM WAS DIRTY. WE HAD A NON SMOKING ROOM, ALL OUR SURROUNDING ROOMS WERE NON SMOKING BUT IT SMELLED LIKE SMOKE, AND WEED THROUGHOUT THE HALL AND BUILDING
Stayed 1 night in Nov 2018

8/10 Good

J, Nebraska

Liked: Cleanliness, property conditions & facilities, room comfort
More bath towels needed-there were only 2 in the room. More outlets needed in general. Tub/shower needs a tub stop and the shower head needs to be replaced so all holes are spraying-there's not near enough water pressure. Temperature of water was great, plenty of hot water to get 3 nice hot showers. Nice room, great value.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a good room for a night gor the price we come to concerts in omaha or Lincoln its nice to have a place too stay before driving back to keaeney
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Room comfort
It was a fine hotel. The room cleanliness was not quite to my liking, but it was doable. The hotel was only a short walking distance from the gas station and the event my friend and I were attending, so that was great. The pool doesn't look like much, but it gave for a nice pass time when I had free time. Overall I had a pretty good stay!
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Staff was wonderful and accommodating. However, the rooms and whole building needed a renovation and thorough cleaning.
Stayed 2 nights in Nov 2018

2/10 Terrible

Beth, Colville

Disliked: Cleanliness
There was no one to let me in after hours so waited. Then someone attempted to pretend they would check me in and wanted cash. Very unsafe place
Stayed 1 night in Oct 2018

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Not Happy in Omaha!
Not happy with the location, was hidden behind a gas station and car wash (my view). No carpeting on floors, phone did not work, had to call management twice to fix it. Bed uncomfortable, cheap pillows. Continental breakfast not worth attending. No deal for the price ( $129.00 Cdn, not worth it).
Stayed 1 night in Nov 2018

8/10 Good

Julio Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from RLHC Guest Experience on Oct 29, 2018
Dear Guest - Thanks for choosing to stay with us. We appreciate your business. We look forward to seeing you again. Sincerely- RLHC Guest Experience

8/10 Good

Kayla

Disliked: Cleanliness
Stayed 2 nights in Oct 2018
Response from RLHC Guest Experience on Oct 18, 2018
Dear Guest - We appreciate your business. Please come again. Sincerely - RLHC Guest Experience

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Frustrating Weekend
First of all it took me 45 minutes to locate the are with using GPS it said extended stay hotel then I called the number and asked for their location I was surprised that it was Americas Best also I was given of Haskel st which is wrong it was Grover St. Then I saw a cockroach in the bathroom, the place is just dirty overall. I will not go back their again.
Stayed 2 nights in Oct 2018
Response from RLHC Guest Experience on Oct 16, 2018
Dear Guest - We are very sorry that you had such a frustrating weekend. We apologize for any confusion that may have happened during your online booking experience. Our hotel has been an Americas Best Value Inn for the past 5 years and we do not know how your reservation would have stated a different brand other than the one we are. We thank you for staying with us and are sorry to read that we failed to meet your expectations. We do hope that you will provide us with another opportunity in the future to serve your lodging needs. Sincerely - RLHC Guest Experience

6/10 Okay

Mark A.

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2018
Response from RLHC Guest Experience on Oct 16, 2018
Dear Guest - Thank you for staying with us. We appreciate your business. Sincerely - RLHC Guest Experience

6/10 Okay

Eddie

It was okay
Stayed 2 nights in Oct 2018
Response from RLHC Guest Experience on Oct 15, 2018
Dear Guest - We appreciate your business. Please come see us again. Sincerely - RLHC Guest Experience

10/10 Excellent

Jason, Sioux city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay the beds were so comfortable
Stayed 1 night in Oct 2018
Response from RLHC Guest Experience on Oct 9, 2018
Dear Guest - We are pleased that you enjoyed your stay with us and found the beds comfortable. Please come see us again. Sincerely - RLHC Guest Experience

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2018
Response from RLHC Guest Experience on Oct 9, 2018
Dear Guest - Thank you for your business. Please come see us again. Sincerely - RLHC Guest Experience

2/10 Terrible

Don, 107 FAYE COURT, KING NC 27021

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst experience ever! The concierge had to move me twice before he could find an acceptable room. The second and third rooms had no smoke detectors. The bathroom door was loose at the hinges and had to be lifted to shut. An electrical outlet box was extruding from the wall. The full mirror on the bathroom door was broken. There was no fire escape diagram or rate guide on the entry door. Part of the peep-hole was missing on the entry door. Only one ice-machine for the entire building. The elevator was missing some floor-indicator lights and others were unlit.
Stayed 2 nights in Oct 2018
Response from RLHC Guest Experience on Oct 9, 2018
Dear Guest - We apologize for any inconveniences experienced during your visit. We have made note of your concerns and will be addressing these items immediately. Thank you. Sincerely- RLHC Guest Experience

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2018
Response from RLHC Guest Experience on Oct 8, 2018
Dear Guest - We appreciate your business. Please come see us again. Sincerely - RLHC Guest Experience

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reunion
to much noice from interstate but not hotel fault
Stayed 1 night in Oct 2018
Response from RLHC Guest Experience on Oct 8, 2018
Dear Guest - Thank you for your business. We hope you enjoyed your reunion. Please come see us again. Sincerely- RLHC Guest Experience

8/10 Good

Nancy

Liked: Room comfort
Disliked: Cleanliness, staff & service
The bathroom floors. We're not clean It would of been if the room would of had 4 pillows
Stayed 1 night in Sep 2018
Response from RLHC Guest Experience on Oct 2, 2018
Dear Guest - Thank you for your business and your feedback. We apologize for any inconsistencies found in your room. We do hope that you will return to see us again. Sincerely - RLHC Guest Experience

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cheap enough and comfy bed
I was one 6th floor so I had a great view of the town. The parking lot lights where bright enough the curtains wouldn't block them out but that's not necessarily a bad thing. Quiet evening and a comfortable bed... I'd never seen laminate/wood floors in a hotel before, that was different. Downsides, the door flip lock in the room I was staying in was broken off so that was a little unnerving. Some of the paint was chipped on the walls and the windows had obvious leak damage.
Stayed 1 night in Sep 2018
Response from RLHC Guest Experience on Oct 1, 2018
Dear Guest - We appreciate your business and your feedback. We apologize for the condition of the secondary lock on your room door. We have made note of it and it is being addressed. We do hope to see you again in the future. Sincerely- RLHC Guest Experience

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from RLHC Guest Experience on Oct 1, 2018
Dear Guest - Thanks for staying with us. Please come see us again. Sincerely - RLHC Guest Experience

10/10 Excellent

Charlicia, 71 Grover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, I’m impressed by them. Bear service yet.gzglzlgxkgzltzlfzg
Stayed 1 night in Sep 2018
Response from RLHC Guest Experience on Oct 1, 2018
Dear Valued Guest - We appreciate your business and your review. Thanks for staying with us. We hope to see you again in the future. Sincerely - RLHC Guest Experience

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very nice
Stayed 2 nights in Sep 2018
Response from RLHC Guest Experience on Oct 1, 2018
Dear Guest - Thank you for your business and for taking the time to review your recent stay with us. We appreciate it. Please come see us again. Sincerely - RLHC Guest Experience

2/10 Terrible

Tonja, Scottsbluff

Disliked: Cleanliness, property conditions & facilities, room comfort
The gentleman that checked me in was very friendly. And not creepy friend either. But the hotel itself was horrible, gross, discusting. Staned carpet in hallway on 3rd floor. Get in my room room 306 looked nothing like the picture. It was falling apart. Black mold by the ac/heatwr controls. Dirty sink. Some peed on the tub. And im guessing house keeping missed it. Holes in the wall stuffed with paper. Furniture matched but was in poor condition. Room didnt lock. And i was told its ok. This is a safe hotel. Was in my room not even a half hour. I did not feel salf. With me and my child staying there. Called Expedia immediately. Got my room refunded and left. If i would have stayed would not have slept. All i wa ted to do was cry. Because i was scared. I do t recommend this plaace to anyone. The only good thing was the staff that checked me in. And the u understanding manager that refunded me. Ive stayed at quite a few hotels. And this was unacceptable.
Stayed 1 night in Sep 2018
Response from RLHC Guest Experience on Oct 1, 2018
Dear Guest - We do apologize for any inconveniences experienced and hope that you will provide us with another opportunity to earn your business back. Sincerely - RLHC Guest Experience

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from RLHC Guest Experience on Sep 26, 2018
Dear Guest - Thanks so much for staying with us. We appreciate your business. Sincerely - RLHC Guest Experience

8/10 Good

Juanita

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from RLHC Guest Experience on Sep 26, 2018
Dear Guest - We appreciate your business and your feedback score. Please come see us again! Sincerely - RLHC Guest Experience

8/10 Good

Jessica

Liked: Staff & service, room comfort
One hiccup but overall good stay
At first I was a little upset cause we walked into our room and it hadn't been cleaned up from the people before. Luckily we got another room right away and didn't have to wait. The room was really nice but the hotel itself needs some TLC. I can tell it's a work in progress. Overall our stay wasn't bad. Just a small hiccup. Kids enjoyed the pool and and we enjoyed the hot tub.
Stayed 1 night in Sep 2018
Response from RLHC Guest Experience on Sep 24, 2018
Dear Guest - We appreciate your business and your candid feedback. We're glad that you had a good stay with us. Please come see us again. Sincerely- RLHC Guest Experience

6/10 Okay

Verified traveller

Liked: Staff & service
It’s wasnt the cleanest hotel, but it was okay for the great price that it was
Stayed 1 night in Sep 2018
Response from RLHC Guest Experience on Sep 24, 2018
Dear Guest - We appreciate your business. Please come see us again. Sincerely- RLHC Guest Experience

6/10 Okay

Cindy

Stayed 3 nights in Sep 2018
Response from RLHC Guest Experience on Sep 24, 2018
Dear Guest - Thanks for staying with us. We look forward to welcoming you back. Sincerely- RLHC Guest Experience

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from RLHC Guest Experience on Sep 24, 2018
Dear Guest - Thank you for your business. We hope that you will come back to see us again. Sincerely - RLHC Guest Experience

2/10 Terrible

Sophia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FILTH!!!!
Filthy and UNSAFE.
Stayed 2 nights in Sep 2018
Response from RLHC Guest Experience on Sep 26, 2018
Dear Guest - We are sorry to see that you had a bad experience and that we failed to meet your expectations. We do apologize for any inconveniences experienced and hope that you will provide us with another opportunity to earn your business back. Sincerely - RLHC Guest Experience

6/10 Okay

Bigbak, Lakewood, Co

Liked: Staff & service
Disliked: Room comfort
Very convenient location right off the freeway but the facility appears to be in the middle of a needed facelift, so there are quite a few workmen around, and they use the only elevator in the place to move their tools and materials - very inconvenient. Also, the pool and hot tub look...murky.
Stayed 1 night in Sep 2018
Response from RLHC Guest Experience on Sep 20, 2018
Dear Guest - Thank you for your business. We really appreciate it. We are sorry for the inconvenience you experienced as we work to improve upon our hotel. We do hope to see you again in the future. Sincerely- RLHC Guest Experience