All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 474 out of 1001 reviews" "
10 - Excellent
474
Rating 8 - Good. 357 out of 1001 reviews" "
8 - Good
357
Rating 6 - Okay. 124 out of 1001 reviews" "
6 - Okay
124
Rating 4 - Poor. 24 out of 1001 reviews" "
4 - Poor
24
Rating 2 - Terrible. 22 out of 1001 reviews" "
2 - Terrible
22
8.8/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Phuong
Travelled with family, Travelled with family and small children, Travelled with group
Thank you for your stay at Mitsui Garden Hotel Okayama and taking a time for sharing your evaluation. We listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future.Front Office Manager
8/10 Good
Phuong
Travelled with family, Travelled with family and small children, Travelled with group
While I loved everything about my stay at Mitsui Garden Hotel Okayama, the only downside was the occasional smell of smoke in the non-smoking areas. I have to request changing my rooms to another floor. Despite this minor inconvenience, the hotel’s excellent service, comfortable accommodations, and convenient location more than made up for it. I would suggest implementing stricter measures to ensure the non-smoking areas remain free of any smoke odor. Overall, I had a wonderful experience and would definitely consider staying here again in the future.
Phuong
Stayed 4 nights in Mar 2024
Response from 三井ガーデンホテル岡山 くちこみ担当 on May 3, 2024
Thank you for your stay at Mitsui Garden Hotel Okayama and taking the time to provide the review for your recent stay.We, however, are truly disappointed that smell of smoke failed to exceed your expectation. We have taken up and shared your feedback to relevant departments for improvements. We are very glad to read that you enjoyed our convenient location and our hotel hospitality.We received a wonderful evaluation this time, and all the hotel staff are very happy. Thank you very much.Mitsui Garden Hotel OkayamaFront Office Manager
8/10 Good
K
May 1, 2024
Room is not big, can barely walk if you open the 2 big luggages.
Good that the hotel is 5mins walk from the JR station and also close to Aeon mall and Donki.
K
Response from Front Office Manager on May 1, 2024
Thank you very much for staying at Mitsui Garden Hotel Okayama. Thank you very much for taking time out of your busy schedule to write your comments. Thank you very much for praising the location of our hotel. Our hotel is conveniently located a 2-minute walk from the east exit of Okayama Station, and there are many large shopping malls and shopping streets in the vicinity. You will have no trouble finding dining, sightseeing and shopping. We are very pleased to receive your compliments. We will continue to make every effort to be a hotel that is loved by everyone.
Response from Mitsui Garden Hotel Okayama, Manager on Apr 13, 2024
We appriciate for staying with us.Thank you for taking the time to share your valuable comment about your stay. We are very glad to hear that you are satisfied with nice experience at our hotel with good location. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,
Wonderful location! Went walking to Korakuen and Okayama castle, then by train to Bizen for pottery. The hotel is very clean, and has coin laundry on their last floor. Very convenient.
Vlad
Stayed 1 night in Mar 2024
Response from Mitsui Garden Hotel Okayama, Front Office Manager on Apr 1, 2024
We appriciate for staying with us.We are very glad to hear that you are satisfied with nice experience at our hotel with good location. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,
Response from Mitsui Garden Hotel Okayama, Front Office Manager on Jan 12, 2024
Thank you for staying our hotel and posting your review after your stay.We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.
Response from Front Office Manager on Dec 24, 2023
Thank you for staying our hotel and posting your review after your stay.We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Front Office Manager
6/10 Okay
Lee
Travelled with family
Dec 20, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Reasonable price and conveniently located
The hotel receptions were all very professional. It would be great if the room is slightly bigger for 3+1 kid. The pillows were bad, all very thin and not ideal for my family as we prefer those with better cushion.
Lee
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 20, 2023
Thank you for staying with us and taking the time to share your valuable comment about your stay. We are very glad to know that you were satisfied with our staff services.But we feel sorry that you feel uncomfortable about our room pillow.We will share this information internally and consider introducing pillows that match your preferences, including firmness.We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Front Office Manager
8/10 Good
C L Patrick
Dec 17, 2023
C L Patrick
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 18, 2023
Thank you for staying our hotel.We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Front Office Manager
Response from Front Office Manager on Nov 30, 2023
We appreciate for staying with us. We are very glad to hear that you are satisfied with nice experience. We are glad to hear that you enjoy our breakfast buffet. Our breakfast is popular because it has local dishes and daily menu. We are delighted to hear that you also enjoyed the public bath, where you can stretch your legs and relieve your fatigue while enjoying the view of the garden. Thank you very much for your kind attention to our front desk staff. Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager
Response from Front Office Manager on Nov 28, 2023
Thank you very much for staying at Mitsui Garden Hotel Okayama. We are pleased to hear you seem you have had a pleasant stay with us. We would like to make further improvements in our services and quality in order for our guests to have a comfortable stay here. Thus, please never hesitate to let us know if you notice something while you are here. Thank you again for rating us here. We all look forward to seeing you in the near future.
4/10 Poor
Jeffry
Nov 21, 2023
Jeffry
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 22, 2023
Thank you very much for choosing our hotel.We would also like to thank you again for taking time out of your busy schedule to give us your feedback. We are still not perfect in some areas, but we will do our best to provide better service to our customers in the future, and we hope you will give us the opportunity to serve you again. Mitsui Garden Hotel Okayama Manager
Response from Mitsui Garden Hotel Okayama, Front Office Manager on Nov 18, 2023
Thank you very much for choosing our hotel.We would like to thank you again for taking time out of your busy schedule to provide us with your feedback.We are very pleased to hear that you were generally satisfied with your stay.We will continue to strive for a better hotel in terms of both hardware and software.We look forward to welcoming you to our hotel again when you come to Okayama.All of us at Mitsui Garden Hotel Okayama look forward to welcoming you again.Mitsui Garden Hotel Okayama Manager
The hotel is very close to the train and bus station. We arrived before check in time so we left our bags with the hotel to explore Okayama by public transit. The transit system is very easy to navigate. Okayama is very clean. Check in was a breeze. All staff, including the maintenance people were very friendly and helpful. The buffet breakfast was delicious. The room seemed a little small but it was clean, and the bathroom was very very nice. There was a multifunctional cable adapter in the room. I didn’t need/use it but I thought that was a nice touch. There’s also an Ethernet patch cable. The Wi-Fi connection was excellent, and there seemed to be ample electrical outlets in the room. I would definitely stay here again. Mywife took advantage of the sauna on the 10th floor.
Alan
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 16, 2023
Thank you for staying with us.We will continue our effort to provide the best service to have an exceptional experience in Okayama. We really appriciate your great feedback. If we get any chance to welcoming you back again in the future, we promice to give you better stay.Sincerely Yours,
food was great in the morning. Bath was nice to be refresh. Room was nice enough to stay.
Hirofumi
Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 3, 2023
Thank you for taking the time to post your feedback.We hope you enjoyed the public bath, located on the 10th floor, complimentary and exclusive for hotel guests only. It surely makes you relaxed at the end of day and is great start with in the morning.We thank you once again for highly recommending, especially our breakfast at Garden Cafe. We arrange a lot of Japanese and Weston dishes. Our restaurant is prepared using choice local ingredients and food. We have spevial menu on every Monday and events each season. Please taste it next time.We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Front Office Manager
4/10 Poor
Shuk Han Teresa
Nov 1, 2023
Shuk Han Teresa
Stayed 1 night in Oct 2023
Response from Mitsui Garden Hotel Okayama, Manager on Nov 2, 2023
Thank you for staying with us.We will continue our effort to provide the best service to have an exceptional experience in Okayama. We really appriciate your great feedback. If we get any chance to welcoming you back again in the future, we promice to give you better stay.Sincerely Yours,
Response from Mitsui Garden Hotel Okayama, Front Office Manager on Nov 1, 2023
Thank you very much for choosing Mitsui Garden Hotel Okayama.We would also like to thank you again for taking the time to give us your feedback.Our hotel is located just a 2-minute walk from Okayama Station and is used by many guests as a base for business and sightseeing.All of our staff will continue to strive to improve our services so that our guests can enjoy a pleasant stay whenever they visit us. We sincerely look forward to welcoming you again. Mitsui Garden Hotel Okayama Manager
Response from Mitsui Garden Hotel Okayama, Manager on Sep 29, 2023
We appriciate for staying with us. We are very glad to hear that you are satisfied with nice experienceWe will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager
10/10 Excellent
Julia
Sep 22, 2023
Julia
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 24, 2023
Thank you very much for staying at Mitsui Garden Hotel Okayama. We are pleased to hear you seem you have had a pleasant stay with us. We would like to make further improvements in our services and quality in order for our guests to have a comfortable stay here. Thus, please never hesitate to let us know if you notice something while you are here. Thank you again for rating us here. We all look forward to seeing you in the near future.
Extremely convenient location to the JR Okayama station and all the awesome shopping and dining options just steps away. I would definitely stay here again!
RYAN
Stayed 3 nights in Sep 2023
Response from Mitsui Garden Hotel Okayama, Front Office Manager on Sep 13, 2023
Thank you for taking the time to share your valuable comment about your stay. We are very glad to hear that you are satisfied with nice experience at our hotel with good location. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,
10/10 Excellent
HANYOUNG
Sep 8, 2023
HANYOUNG
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 9, 2023
We appreciate for staying with us. Thank you for taking the time to share your valuable comment about your stay.We will continue our effort to provide the best service to have an exceptional experience in Okayama. Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Front Office Manager
Mitsui hotel is always one of my favorite hotels to stay with : )
Yu chuan
Stayed 2 nights in Sep 2023
Response from Front Office Manager on Sep 4, 2023
Thank you for staying at Mitsui Garden Hotel Okayama and taking the time from your busy schedule to share your valuable feedback.We are happy to hear that you were satisfied with our hotel.Our hotel is located 2 minutes on foot from the east exit of Okayama station. The station has local, rapid, express, and bullet train lines. Being very near the station gives you easy transportation access to major tourist spots in the city and other major areas in Japan. There is also a big shopping mall and a discount store located nearby.There are different kinds of restaurants and Japanese-style bars within walking distance from the hotel.We have taken notes of your comment for future reference as we pursue to improve the facilities and service for our guests. Thank you again for taking the time to let us know about your stay.We hope to welcome you back in the future.Mitsui Garden Hotel Okayama
Response from Front Office Manager on Jul 28, 2023
Thank you very much for choosing Mitsui Garden Hotel Okayama.We would also like to thank you again for taking the time to give us your feedback.We are very pleased to hear that you gave us the high evaluation and that you were satisfied with our service.Your evaluation is an indicator of our efforts.We will continue to strive to create the space where guests could spend their time in comfort.We would be honoured if you would visit us again when you have the opportunity to come to Okayama.We look forward to welcoming you again.Mitsui Garden Hotel Okayama Manager
We had a very good time here to stay in Okayama. Location is excellent and the facilities are nice. The hotel staffs welcome us nicely and also very helpful.
Only thing that I want to mention is the air quality inside of the hotel. Everywhere else was clean but the air was not.
But we enjoyed our stay at The hotel. Thank you!
Michie
Stayed 2 nights in Jul 2023
Response from Office Manager。 on Jul 12, 2023
We appriciate for staying with us. We are very glad to hear that you are satisfied with nice experienceWe will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback.However, we apologize for the smell in the room.Please feel free to let us know if this is a concern the next time you stay with us.We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager。
Response from Mitsui Garden Hotel Okayama, Front Office Manager on Jul 7, 2023
We appriciate for staying with us. Thank you for taking the time to share your valuable comment about your stay. We are very glad to hear that you are satisfied with nice experience at our hotel with good location. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We thank you once again for highly recommending, especially our breakfast at Garden Cafe. Our restaurant is prepared using choice local ingredients and food. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,
Response from Front Office Manager. on Jun 23, 2023
Thank you very much for having stayed at Mitsui Garden Hotel Okayama and spending the time on sharing your precious review. We are very sorry to know that you had a feeling of annoyance during your stay and regretted about that we could not meet your expectation this time. As we provide a high standard of service, we attempt to make an improvement to gain a high quality at every aspects of duty. If you have any troubles or problems during your stay, we would be pleased to help you. We would do our best to provide you more comfortable stay with a faithful hospitality at your future stay. From a bottom of our heart, we wait for your return and look forward to serving you here at Mitsui Garden Hotel Okayama again. Front Office Manager.
Very convenient hotel, and very close (within a 5 minute walk) to two grocery stores, a large department store, a convenience store, and the city's main transit hub. Front desk staff were very friendly and helpful, and the hotel offers onsen-like bathing, do-it-yourself laundry, and a very good breakfast buffet.
I would definitely stay here again..
Robert
Stayed 2 nights in May 2023
Response from Front Office Manager on Jun 3, 2023
Thank you for staying at Mitsui Garden Hotel Okayama and taking the time from your busy schedule to share your valuable feedback.We are pleased to hear that you were satisfied with our staff, and the convenient location.Our hotel is located very near the east exit of Okayama station. Being very near the station gives you easy transportation access to major tourist spots in the city, and other major areas in Japan.Okayama station has local, rapid, express, and bullet train lines. A big shopping mall, a discount store and various stores, as well as different kinds of restaurants are within walking distance from the hotel.We constantly strive to serve our guests in ways that cater to their needs, and are very happy that our staffs were able to make your stay comfortable.We will make sure to continue giving you the best services.Thank you agagin for letting us know about your stay.We look forward to welcoming you back in the future.Mitsui Garden Hotel Okayama Front Office Manager
We appreciate for staying with us. Thank you for taking the time to post your feedback. We are very glad to hear that you are satisfied with nice experience at our hotel with good location. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager
A nice Hotel with pleasant environment facing a river!
Ka Yee
Stayed 2 nights in May 2023
Response from Mitsui Garden Hotel Okayama, Front Office Manager on May 20, 2023
We appriciate for staying with us. We are very glad to hear that you are satisfied with nice experienceWe will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager