All the fees are clearly stated in every reservation in the description below so it needs to be read by the guest.Facilities are the ones guest books depending on the room type .We always pay attention guest to be clearly notified about every information about the room and services they book.

Rooms have good AC inverter heating and this guest was asking for additional heating which we don't have and we don't provide.AC was in working condition and its working 24 hours while the guests are staying in the room We suppose "problem" came out when the cleaning lady came into the room to stop the water in the toilet which was running for hours forgotten by the guest and saw the additional large heating panel brought by the guests.Guest has already brought additional heater without permission and he was still asking for an extra heater.Nobody from our staff said anything to the guest to stop using the second heater they brought with them even it is not allowed by our hotel policy to bring additional heating. We suppose the guest unhappiness came when he noticed that we find out he brought additional heating and without any shame were asking for extra. Sorry but having 2 heating devices for just one room and asking for one more heater its really unacceptable !

We are sorry to hear about this unhappy guest.Its not our fault regarding guest disorientation around the town, we always explain at the time they check in.To orientate is quite easy because we are located in the old town center so all historical sights are just on walking distance.We couldnt clearly understand what happend because review wasn't strictly based on our accommodation.We offer just accommodation service and no full hotel and transportation agency 24/7 services which is clearly written on the website.We offer just limited service and we will only check and try to improve the accommodation service itself which is our priority.Thank You.

Thank you Turkey we appreciate your support as always and we appreciate your critical comments when they are real which is not the case now. All our rooms have balcony and lake view some of them have side lake view,depending on availability on arrival. Our villa and any villa in the old town doesnt have 5 floors, its maximum 3 floors up,AC is charged as stated in the property description. These guests arrived after our check hours but they were still accommodated by our property staff even if its not our obligation to provide service after check-in hours. We always try to be helpfull to our guests when that is possible some of them appreciate it some of them don't so we are aware of that in this case. Regards