Dear Magda,Thank you for have chosen Villa La Estancia Beach Resort & Spa to spend your vacation. We have received your comments regarding some inconvenience that you encountered during your stay with us. Please be assured that it is our intention that all of our customers leave with a feeling of peace, relaxation and the knowledge that we have done our utmost to provide them with an enjoyable stay. Please accept my most sincere apologies for any experience below your expectations. We appreciate the time you took to let us know such important comments, and please be assured that all departments involved will be properly informed to take immediate action on this matter. Once again, we thank you for your comments and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for.

Dear Eloisa,Thank you very much for the time you took to express your comments about your recent stay with us.I am very sorry that your satisfaction was affected by the issues with the food and beverage department. We need to identify our opportunities to improve and continue to provide exceptional service. I would be honored if you would allow us to change that bad experience into a stay worth remembering.Best regards,

Dear Andy,Thank you very much for taking the time to share with all of us this review; it is a privilege to know that Villa La Estacnia Riviera Nayarit lived up to your expectations in every aspect, of such a relaxing vacation; food and beverage selection, facilities and comfort of your room, and certainly, the service which is the greatest and probably most important element of our resort.

Dear Sheila, Were very happy to have welcomed you to Villa La Estancia Riviera Nayarit.We are very happy that we were able to give you a great experience, but above all we were able to fix the first impressions and problems you had since your arrival. Please let me know if youre planning you next vacation, It will be a pleasure to have you back in this beautiful resort.

Dear Trent,I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.

Dear Pedro, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

Dear Maya,Thank you very much for taking the time to share your valuable opinion about your experience, as well as putting your trust in us for your vacation.

Dear John,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterizes us.

Dear Mark,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you allow us to welcome you again and serve you with the hospitality and warmth that characterizes us.Best regards,

Dear Leanne, Thank you for providing us the opportunity of hosting you at Villa La Estancia Riviera Nayarit and for taking the time to share your experience with us.

Dear Cesar, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

Dear Stephen, I would like to express my gratefulness for your positive comments and feedback; I also would like to thank you for staying Villa La Estancia Riviera Nayarit.We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangements.

Dear Robert, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

Dear Yvette,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

Dear George, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

Estimada Griselda, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.

Dear Heather,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

Dear Yuliana, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into consideration for improvements in our service so that this situation does not arise again in the future.I hope you will give us the opportunity to welcome you back and serve you with the hospitality and warmth that characterizes us.Best regards,

Dear Paul, First of all I would like to thank you for taking the time to give us your valuable feedback on your recent stay at Villa La Estancia.I am sorry that you were left with that perspective about the hotel, however, I would like you to know that due to the high occupancy we have had it is not possible to give you a late check out, please know that when we have availability we can give you additional time. Please be assured that it is our intention that all of our guests see that we follow thru with the comments.Best regards,

Dear Jennifer, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us. I am pleased to read that we exceeded your expectations. We look forward to seeing you soon.

Dear Susann,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

Dear Jason,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

Dear Amir, Thank you very much for taking the time to share this review and for placing your trust in us for your holiday. I am very sorry that we did not provide you with the experience you and your family expected, it is very important for us to know the areas where we need to continue to improve. We will take into consideration your comments about the different problems you experienced with your Expedia booking as well as the problems you had with your room and breakfast experience.Please contact me personally to assist you with your reservation on your next visit. We would be honoured to have the opportunity to welcome you back and show you the improvements we have been working on.Best regards

Dear Maricelys,We are glad that we have been part of your vacations trip, and we will be more than happy to have you back many more times in the future; this is your home away from home!

Dear Blanca,Thank you again for taking the time to write such a wonderful review. It is a pleasure to know that this experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and unique as it can be.

Dear Richard,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.

Dear Rick, We are extremely pleased to know that you enjoyed your stay at our hotel; from the facilities to the service of our colleagues, who take care of every detail to provide an unforgettable experience.

Dear Rhonda, I want to thank you for sharing your review I also would like to thank you for have chosen Villa La Estancia to spend your vacation and for your kind comments in regards to our staff. However I am truly sorry to read we did not meet your expectations regarding the restaurants food service.Best regards,

Dear Richard, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected.I hope you will give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterises us.Best regards,Miguel VelascoGeneral ManagerVilla la Estancia Riviera Nayarit

Dear Jeffry,We are thrilled to read that you enjoyed your stay at Villa La Estancia; I want to thank you for posting such a nice review about our resort and staff.

Dear Mike, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.

Dear Amos, Thank you for having taken the time to post your review of your recent stay at Villa La Estancia Riviera Nayarit, Im glat to know that you and your family had an increible vacations. In another way, We sent a mail on 23 October 2023 to let you know about the 12 Usd charge. The 12 usd service fee will be destinated to the remaining of the service staff. That being said the service fee applies to all new bookings since February 2023 regardless of rate plan or meal plan purchased. All of us here at Villa La Estancia look forward to pampering you again in the warm and sunny shores of Banderas Bay!Best regards,

Dear Shuko, I am glad to know that you experienced an outstanding service during your stay, due to the fact that each day we try to be better to satisfy our guests’ wants and needs. Best regards,

Dear Kerry, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected.I hope you will give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterises us.Best regards,

Dear Beatriz,Thank you for your recent stay at Villa La Estancia, Riviera Nayarit, and for having taken the time to post your review to share with us your experience. This feedback is very valuable to us, as it lets us know how we are doing and where we may need to make improvements.Best regards,

Dear Adriana, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us.Best regards,

Dear Brian H,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards,

Estimado Luis, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.

Dear Benjamin, Thank you for providing us the opportunity of hosting you at Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regrads,

Dear Peggy, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards

Dear David, I am pleased to hear that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay. Your comments inspire us to continue to make our guests' satisfaction possible.

Dear Brigit, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Thank you for your comments, we take them into account to be better every day.

Dear Bertha,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards

Dear Rosalind,We truly feel gratified for having you and your family’s stay with us at Villa La Estancia Riviera Nayarit, I appreciate the time taken to write this great review and I will happily share your comments with all the staff. We truly hope we get the chance to host you back very soon, please do not hesitate to contact us for any special request.

Dear Loren,Id like to express my gratefulness for your positive comments and feedback; I also would like to thank you for staying at Villa La Estancia Riviera Nayarit.Best regards,

Dear Elham, Dear Elham,Thank you very much for taking the time to express your comments about your recent stay with us.I am very sorry to hear that your satisfaction was affected by the issues with the food and the reception process. It is important for us to identify our opportunities to improve and continue to provide exceptional service. I would be honoured if you would give us the opportunity to turn this bad experience into a stay to remember.Best regards,

Estimada Patricia,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.Best regards

Dear Mark,Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us.Best regards,

Dear Suzanne,Im glad to know that you experienced an outstanding service during your stay, due to the fact that each day we try to be better to satisfy our guests’ wants and needs. Best regards