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Reviews of Robin 7 Lodge City Centre

3.5 out of 5
Robin 7 Lodge City Centre
9 St James's Terrace, Nottingham, England

Reviews

6.0
Rating 10 - Excellent. 4 out of 66 reviews" "
Rating 8 - Good. 25 out of 66 reviews" "
Rating 6 - Okay. 14 out of 66 reviews" "
Rating 4 - Poor. 13 out of 66 reviews" "
Rating 2 - Terrible. 10 out of 66 reviews" "

7.6/10

Cleanliness

5.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this to suit our needs perfectly. The only issue we had was another guest knocking our door at 3am asking where the toilet was!
Stayed 1 night in May 2024

10/10 Excellent

William

Liked: Amenities
A great property for a short stay in Nottingham. I would recommend this property.
Stayed 1 night in Mar 2024

6/10 Okay

Natasha

Liked: Cleanliness, property conditions & facilities
nice , clean room , lots of places to eat within walking distance was not happy about the |£40 deposit i had to pay when i got to the hotel which is not explained on the booking form
Stayed 2 nights in Oct 2023

2/10 Terrible

Nerissa

Disliked: Staff & service
Stayed 2 nights in Jul 2023

2/10 Terrible

Julian

Business traveller
Liked: Staff & service
Disliked: Room comfort
Avoid!
Very synthetic bedding, hot and uncomfortable. I was in a room with some kind of motor on the other side of the wall that ran intermittently throughout the night. The shower (along the corridor) was useless ran hot and cold and no power to speak of. Even at £80 for the night not worth the money.
Stayed 1 night in May 2023

8/10 Good

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good. The bed was comfy. I wasn't prepared for it being on the second floor with steep steps and no lift.
Stayed 3 nights in Apr 2023

4/10 Poor

Barbra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable and didn’t feel safe
The hotel was hard to find, it’s in a corner and not very clear on Google maps. I called the reception for help, he was very rude. I stood outside in the rain. On entering the hotel, I didnot feel safe and requested if I could cancel the room. The rude receptionist told me I wouldn’t be refunded as it’s my business and hotels.com. At this point I had not option than to stay where I was uncomfortable. The Room pictures are deceptive. The heating was not working just warm. The kettle was broken. The room had unpleasant smell. I generally felt unsafe. Not to forget, the receptionist surprised me by asking for £40 deposit before entering the room. He said I would get it back after 3 to 5 working days. It’s now 10 days plus.
Stayed 1 night in Mar 2023

4/10 Poor

Natwarsingh

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Sophie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

DAVE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling
Where to start... stood in the street until someone lets you in. No lift, very narrow stairs. Forced to pay for a "damage waiver"...I'm mid 60's and on my own??. Tiny room, NO en suite..shared bathroom. Sat on the bed, went straight through the mattress and landed on the wooden slats...no sleep. WiFi didn't work..Flat screen TV, smaller than my laptop..No card entry, just a ridiculous amount of keys to take with you..I paid £75 for the privelege, won't be going there again
Stayed 1 night in Jun 2022

8/10 Good

Emma

Stayed 2 nights in May 2022

4/10 Poor

Oliver

Stayed 1 night in Mar 2022

4/10 Poor

Robin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The check-in arrangements were bizarre and not permitted after 21:00 which meant I had to change my plans. This is not really a hotel. It is a room with no overnight staff. No breakfast facilities. I was asked to pay a damage deposit on arrival. I couldn't find it at first as it looked like a house. The room was ok. But the pictures make it look better than in reality. It was quiet and clean.
Stayed 2 nights in Feb 2022

8/10 Good

Billy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good , we paid for £40 each on short notice can’t really complain about standards
Stayed 1 night in Dec 2021

4/10 Poor

Anthony

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I arrived at the property I was greeted by what can only called a rude member of staff. The man clearly didn't want to be there. After lugging my bags to the second floor (with no help from the man) I arrived at the room that was clean well furnished and tiny (so small there was no place for the suitcase but to take up a third of the floor). After explaining how a shower worked the man then expected a (refundable) security deposit. Luckily I was in town to work and only needed to sleep in the place. The cherry on the mouldy cake was at 3am on my second to last night I was awoken by a loud gurgling sound. This was the sound of sewage water backing up into my shower tray (somebody somewhere else in the building had flushed their toilet). The stench was terrible. The only way I could purge the smell from the room was to prop the window open with a coat hanger. I will NEVER visit this establishment again.
Stayed 7 nights in Nov 2021

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Offered room not anywhere near what is seen on pics. The guy is so rude, has no customer care, information on hotel.com is so misleading. The room is dirty and tiny looks like a toilet converted into a sleeping space, carpets dirty. I raised my concern straightway but he pretended as if he doesn't speak or hear English. They also claim to have parking which they don't.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property has an excellent location. Close to the castle and center
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect for exploring Nottingham. Beware that the TV reception is variable to say the least!
Stayed 6 nights in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful manager who upgraded my room free of charge Not enough sockets by bed Close to centre Next to late night restaurant so can be noisy depending on room Nice looking rooms
Stayed 11 nights in Feb 2020

4/10 Poor

Peter

Business traveller
Disliked: Staff & service
Not For Me, Thanks
The Robin 7 can't get over the fact there is no Reception and you have to arrange to be there when the 'Receptionist' can be there to let you in. When you've finished a day's work and are checking in you simply don't want this type of hassle. The room is basic and I couldn't get much of a signal on the TV but, worst of all, there was no ensuite, so you get the key to the bathroom down the hall! I didn't think places like this still existed. I was in Nottingham on business and charge my client for my accommodation and, frankly, I don't really need this lack of service. What made it worse for the Robin 7 though, was I returned to Nottingham three days later and stayed in an excellent hotel just 30 seconds away and for only a few ££ more than I paid for this place. I suppose some may like it's quirky values but - not for me, thanks!
Stayed 1 night in Oct 2019
Response from Guest Relations on Feb 16, 2020
Thank you very much for your time to share your experiences about your stay in our accommodation. We are very sorry, that your stay did not meet your expectations and that you were not satisfied with our facilities. We ask guests to advise us in advance of their approximate time of arrival and to let us know on the day if they are delayed. As a small guest house we do not have a permanently staffed reception desk, but we are here around 24/7 available to help you with any issue during your stay. If you are unsure about your arrival time, we are more than flexible, simply you can call us or send a text message and you can be sure that the staff will be at the property to welcome you at your arrival. Each room has a private bathroom. Your original booking was the Apple room. The Apple room has a private detached bathroom (as is stated in the description of the room), all other rooms are En-suite (bathroom is directly connected to a bedroom / in the room). If we have a room available with an En-suite bathroom, we almost always offer to our guests a complimentary upgrade to Deluxe Double Room with En-suite Bathroom, if required by the guest's needs. When you book your stay, you can choose type of the room you wish to book, it's completely your choice. Hope you will give us a chance and we can show you a different room type next time. Kind Regards Guest Relations

8/10 Good

Paul

Stayed 1 night in Sep 2019

6/10 Okay

ALAN

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NOT SO GOOD
Nice place to stay, when you eventually get to your room, but front of house is a bit of a nightmare, not just because the place in unmanned and you have to book a time to check in and only if that coincides with their available times. Better to pay a bit more for full service.
Stayed 1 night in Jul 2019
Response from Guest Relations on Feb 16, 2020
Thank you very much for your time to share your experiences about your stay in our accommodation. We ask guests to advise us in advance of their approximate time of arrival and to let us know on the day if they are delayed. As a small guest house we do not have a permanently staffed reception desk, but we are here around 24/7 available to help you with any issue during your stay. If you are unsure about your arrival time, we are more than flexible, simply you can call us or send a text message and you can be sure that the staff will be at the property to welcome you at your arrival. We always send to each guest a few days before their stay a welcome email with all the info needed for their reservation. Also all these information are stated in this profile. We hope to welcome you back in the near future. Kind Regards Guest Relations

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Was perfect for our visit to Nottingham. Location easy for attractions and town centre.
Stayed 1 night in Apr 2019

8/10 Good

Diane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
I book the accommodation thinking it was bisto will food ; no reception no food ; your web site was very very wrong ; disappointed with exedia up date your web site not pleased
Stayed 1 night in Nov 2018

4/10 Poor

Ian

Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Haydon

Liked: Cleanliness, room comfort
Disliked: Staff & service
never again
no note when booking that you have to inform them of your arrival as there is no check in 20 mins left waiting in the street !! bathroom although private was seperate to the bedroom , the room didnt smell good. sadly the plus was the guy who turned up to check me is was very friendly if this had been £50 a night id understand the quality. ps room was unbelievably hot and window only opened 6 inches.
Stayed 1 night in Oct 2018
Response from Guest Relations on Feb 16, 2020
Thank you very much for your time to share your experiences about your stay in our accommodation. We ask guests to advise us in advance of their approximate time of arrival and to let us know on the day if they are delayed. As a small guest house we do not have a permanently staffed reception desk, but we are here around 24/7 available to help you with any issue during your stay. If you are unsure about your arrival time, we are more than flexible, simply you can call us or send a text message and you can be sure that the staff will be at the property to welcome you at your arrival. We always send to each guest a few days before their stay a welcome email with all the info needed for their reservation. Also all these information are stated in this profile. We hope to welcome you back in the near future. Kind Regards Guest Relations

2/10 Terrible

nancy, sussex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tired and unfriendly hotel
Robin 7 lodge was more like staying in a hostel ! Our room was dingy and had an awful smell . The carpet felt dirty . The room was very stuffy and the windows were painted shut . We had to leave the door open to get some air . The room was painted bright red , with a brown carpet and various checked bed covers . The bathroom was across the corridor , we were given a separate key for that! We had little or no contact with any staff , in fact we only saw one member of staff , the guy who gave us the key !!! We couldn’t wait to leave . At £149 plus £14 to park round the corner , I would say this was a bad experience and would not recommend this ‘hotel’ to anyone . The photographs of this hotel do not give an honest representation .
Stayed 1 night in Sep 2018

6/10 Okay

Natalie

Cherry Room
Hotel was clean and tidy and had some quirks, the beds were not very comfy and as we were at the top it was so hot, a fan or air con needed for sure especially as it wasn't even scorching heat outside.
Stayed 2 nights in Aug 2018

6/10 Okay

Eva, Vermont

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel guy semi rude and he was not really helpful. Also he told me he sent me a email about calling ahead so someone can be there and so they know I was still coming. I will not be going back to that place.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice but overpriced
The hotel is centrally located and clean but could probably be more accurately described as a B&B than a hotel, there is no reception, stairs as you enter which takes you to landings with rooms on. This wasn't necessarily negative, I just think it is important to consider when comparing with other hotels. The washing powder used left the sheets smelling slightly unpleasant, not unclean but definitely quite overpowering for such a small room. The tv, wifi, hairdryer and kettle all worked fine and there were enough sockets in the room to charge phones/laptops etc. There wasn't access to an iron which though not advertised, would improve the experience. Finally I was told to pay a £30 deposit on arrival to protect against any theft/damage etc. I would have liked to have been informed about this before arrival, however the amount was never debited from my account, meaning the process was creating a £30 security rather than paying than having it returned, which I don't really have any complaints about. In sum, Robin 7 is a nice enough place to stay, however at almost £50 for one night during the week, I think it is relatively expensive.
Stayed 1 night in Jul 2018

4/10 Poor

david

Disliked: Property conditions & facilities, room comfort
disappointed
window did not open and in need of repair before letting room was over 30 degrees in room at night impossible to sleep in such HEAT condiments were not resfreshed during 2 day stay so no drinks on first or secong mornings
Stayed 2 nights in Jul 2018

10/10 Excellent

S, Notts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good area, close to town. Would stay again!
Stayed 1 night in May 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
It was ok.. bed was small and mattress had lost its spring.. but I slept ok. Room was compact but had all I needed.
Stayed 1 night in Mar 2018

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Very noisy hotel
Apart from its central location this lodge had nothing going for it. It has to be the noisiest hotel I have ever stayed in. The room/cell I had been allocated was above a restaurant, which had separate access, which was used for a birthday party. I had the strains of Bob Marley and heavy bass music thumping through my floor. This lasted beyond midnight. I called the unstaffed "reception" twice to ask for the music to be turned down. If anything it got louder. There was also constant juddering from the water pipes. The person(s) in the room above disturbed me several times with creaking and banging in the early hours. I got very little sleep the night I stayed. The Tv in the room had major antennae. The picture pixellated every few minutes and then the Tv would switch to mute - very frustrating. On arrival I was coerced into paying £30 on my card as some kind of deposit. Not come across this before.
Stayed 1 night in Nov 2017

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
Better than expected!
It doesn't look much from the outside but the room and en suite were clean and the bed was incredibly comfortable. Whilst the room is small it has everything you need including tea and coffee making facilities, a mini-bar and a decent hanging space too. The room was cozily warm which surprised me with a single-glazed window. The only downside was the intruder alarm across the street at 5am which the hotel cannot be blamed for but the single glazed window did little to keep the sound out. Small and compact but quirky and unobtrusive, perfectly located for a business overnight stay.
Stayed 1 night in Nov 2017

6/10 Okay

Isabelle

Stayed 1 night in Nov 2017

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient overnight stay
Excellent service - made to feel very welcome - shown to room and everything explained clearly. Room was simple, but clean, well presented, and had free tea/coffee - always a positive! Only downside was the renovation work being carried out on an adjacent building - which began at about 7.30 in the morning, and provided my wake up alarm!!
Stayed 1 night in Sep 2017

2/10 Terrible

Paul, Edinburgh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigsby is alive and well.....!!!
Charged £13.90 just to park in his hotel (this fact is hidden away under t&c's but it may mean the difference between choosing this hotel and another, also the price is £12.50 in the small print). Rigsby wasn't finished there, he insisted on taking a £30 pre-authorisation on my credit card for the mini bar even though I told him I would not require. There's better quality accommodation (with parking) readily available in the area so next time, I'll use that instead.
Stayed 1 night in Sep 2017

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay
Very happy with the quality of the room and service.
Stayed 1 night in Aug 2017

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suited me :)
Small, cute hotel with everything I needed for a one night stay.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good cheap hotel close to city centre
Hotel is in a great location for city centre bars, Motorpoint arena and train station. Surprisingly quiet despite its location. Lots of don't's and and don't's on checking in and a deposit of £30 is required to be pre-authorised on your card in case of mini bar usage or damage (!). There are rooms that share a bathroom, I was lucky enough to get an en-suite. Overall I had a decent stay for the amount of time I was there, suitable for a cheap 1 or 2 nights.
Stayed 1 night in Jul 2017

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, room comfort
good location
small room but ok for a couple of nights, lovely and clean,and the bed was really comfy. good location with plenty of restuarants nearby. would stay again

6/10 Okay

Daryl

Disliked: Room comfort
hotel was noisy , unsafe and limited facilities. In a somewhat off beat location.