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Reviews of Hyatt Place Canton

3 out of 5
Hyatt Place Canton
5421 Whipple Ave NW, North Canton, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1003 reviews" "
Rating 8 - Good. 224 out of 1003 reviews" "
Rating 6 - Okay. 74 out of 1003 reviews" "
Rating 4 - Poor. 27 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea

Very clean, staff friendly, good breakfast
Stayed 1 night in May 2024

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jasmine, AGM on May 9, 2024
Thank you for your feedback. We hope to see you again here in Canton! Safe Travels!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very clean. Awesome staff
Stayed 2 nights in May 2024
Response from Jasmine, AGM on May 6, 2024
Hello Deborah Thank you for your positive feedback. We hope to see you again in Canton!

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Internet and tv was terrible. Phone didn’t work.
Stayed 7 nights in Apr 2024
Response from Jasmine, AGM on May 6, 2024
Hello Brenda, Thank you for your feedback. We do apologize that the internet, tv and phone didnt work for you. Next time let us know and we will definitely do our best to fix it. We will have our engineering staff take a look at this room to fix the issues. Thank you for bringing it to our attention. We hope to see you in Canton in the future! Safe Travels.

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024
Response from Jasmine, AGM on Apr 29, 2024
Hello Desiree, Thank you for your positive feedback. We hope to see you again in Canton! Safe Travels.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food choices were limited
Stayed 2 nights in Apr 2024
Response from Jasmine, AGM on Apr 20, 2024
Hello Lynn, Thank you for your feedback. We will definitely take this back to our staff and management to help us with our services in the future. We hope to see you again in Canton, Ohio. Safe Travels!

10/10 Excellent

Abraham

Great place to stay. Really enjoyed the staff!
Stayed 2 nights in Apr 2024
Response from Jasmine, AGM on Apr 20, 2024
Hello Abraham, Thank you for your positive feedback! We are glad that you enjoyed your stay with us. Our staff hopes to see you again in Canton, Ohio. Safe Travels!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! It is modern and clean. Our room was large, clean, and comfortable. Service, on all levels, was comparable with any 5 star resort. It was an excellent value for the price!
Stayed 2 nights in Mar 2024
Response from Jasmine, AGM on Apr 17, 2024
Hello Rebecca Thank you for the positive feedback. We will take this back and share it with our staff and management. We are glad you enjoyed your stay with us and look forward to seeing you again in Canton, Ohio. Safe Travels!

8/10 Good

Nathan, Brockport

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A one night stay went very well. Simple check-in, nice room, enjoyed the pool and hot tub, slept well, breakfast was tasty. Cleanliness was above average, but not spectacular. That would be my only critique.
Stayed 1 night in Apr 2024
Response from Jasmine, AGM on Apr 5, 2024
Hello Nathan, Thank you for your positive feedback. We will take this back to our staff and management to help us improve on our services and cleanliness. We hope to see you again in Canton, Ohio. Safe Travels!

10/10 Excellent

Paul

Travelled with family, Travelled with family and small children, Travelled with partner
Nice property with great staff and amenities.
Stayed 1 night in Mar 2024
Response from Jasmine, AGM on Apr 3, 2024
Hello Paul, Thank you for your feedback. We will share this with our staff. We hope to see you again in Canton, Oh. Safe Travels!

8/10 Good

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints..
Stayed 2 nights in Mar 2024
Response from Jasmine, AGM on Mar 27, 2024
Hello Lillian, Thank you for your feedback. We will share this with our staff. Hope to see you again in Canton, Ohio! Safe Travels.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service
My room wasn't clean how it should of been There was food crumbs on the floor through our the entire room the bathroom had hair on the floor, trash iny trash can already the mirror wasn't cleaned properly in the bathroom. There was excessive dust on my bed headboard. Also a nasty sticky looking residue on my lamp next to my bed.
Stayed 1 night in Mar 2024
Response from Jasmine, AGM on Mar 25, 2024
Hello Jennifer, Thank you for your feedback. We will take this to our staff to help improve our services. I do apologize for the inconveniences you faced during your stay. We hope to see you again in Canton, Ohio. Safe Travels!

10/10 Excellent

Peter, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent value. Room was perfect for our needs. Indeed, everything about the hotel fit our needs very well.
Stayed 6 nights in Mar 2024
Response from Jasmine, AGM on Mar 20, 2024
Hello Peter, Thank you for your positive feedback. We hope to see you again in the future in Canton, Ohio. Safe Travels!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Close to school and highway
Stayed 1 night in Mar 2024
Response from Jasmine, AGM on Mar 15, 2024
Thank you for your feedback. We look forward to seeing you again in Canton, Ohio.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jasmine, AGM on Mar 10, 2024
Thank you for your feedback. We will share this with our staff. Thank you for visiting Canton, Ohio.

8/10 Good

Clint

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jasmine, AGM on Mar 6, 2024
Thank you for your feedback. We appreciate your response.

6/10 Okay

Mindy

Travelled with family and small children, Business traveller
Liked: Staff & service
For the age of the property and the price, it was a bit underwhelming. Rooms were not very clean, lots of dust and hair lying around. Coffee cups hadn't been wiped in several uses. Room linens had stains. Breakfast bar was mediocre at best; minimal food choices and there were so many people Saturday morning they couldn't keep up easier to eat off property.
Stayed 2 nights in Feb 2024
Response from Jasmine, AGM on Mar 6, 2024
Thank you for your feedback. We will pass this along to our staff and ownership. We apologize for any inconveniences you faced during your stay with us. We hope to see you again in Canton, Ohio.

10/10 Excellent

Kealey

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Jasmine, AGM on Feb 28, 2024
Thank you for your feedback. We look forward to seeing you again in Canton, Ohio.

10/10 Excellent

Natlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the counter, Natalie was knowledgeable, friendly & efficient. Made check in very easy. Was in my room in 10 minutes. Much appreciated.
Stayed 1 night in Feb 2024
Response from Anthony - AGM on Feb 22, 2024
Thanks for the feedback!

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024
Response from Anthony - AGM on Feb 22, 2024
Thanks for the feedback!

6/10 Okay

Jaida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony - AGM on Feb 18, 2024
Thanks for the feedback Jaida.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Hyatt when we come to canton. It’s a really nice hotel! Everyone is always so friendly.
Stayed 4 nights in Feb 2024
Response from Anthony - AGM on Feb 18, 2024
Thanks for the feedback Andrew! We look forward to seeing you soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Anthony - AGM on Feb 18, 2024
Thanks for the feedback.

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Feb 2024
Response from Anthony - AGM on Feb 18, 2024
Thanks for the feedback Nicholas!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Anthony on Feb 18, 2024
Thanks for the feedback.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anthony - AGM on Feb 18, 2024
Thanks for the feedback Robin!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony - AGM on Feb 18, 2024
Thanks for the feedback Justin!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. But I was hoping for one of those built-in waffle makers.
Stayed 1 night in Feb 2024
Response from Anthony - AGM on Feb 4, 2024
Thanks for the feedback Robert. The waffle maker will be brought up!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Anthony - AGM on Feb 4, 2024
Thanks for the feedback Justin.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Anthony - AGM on Jan 30, 2024
Thanks for the feedback!

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anthony - AGM on Jan 30, 2024
Thanks for the feedback Ivan.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but my room stayed insanely hot. We even turned the heat off and it was 78. Finally had to turn the air on. Got the temp down to a manageable 70. Then when I turned the air off the room got back up to 76 again.
Stayed 1 night in Jan 2024
Response from Anthony - AGM on Jan 30, 2024
Thanks for the feedback Lisa, do you mind letting us know what room you were in so we can address this with my engineer?

10/10 Excellent

Jimmie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building was nice and the room was nice and clean, the staff was nice as well.
Stayed 1 night in Jan 2024
Response from Anthony - AGM on Jan 30, 2024
Thanks for the feedback Jimmie!

6/10 Okay

Darrell

Stayed 2 nights in Jan 2024
Response from Anthony - AGM on Jan 30, 2024
Thanks for the feedback Darrell, if there were any issues with your stay that you would like us to address please let us know.

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities
Bathrooms need hand shower added.
Stayed 2 nights in Jan 2024
Response from Anthony - AGM on Jan 30, 2024
Thanks for the feedback Julie.

10/10 Excellent

Jason

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far one of the cleanest and comfortable stays in Ohio
Stayed 2 nights in Jan 2024
Response from Anthony - AGM on Jan 30, 2024
Thanks for the feedback Jason!

8/10 Good

Yvonka

Business traveller
Liked: Staff & service, property conditions & facilities
I have stayed at this property in a number of occasions. The property is fine but there needs to be extra attention paid to cleaning the bathroom sinks.
Stayed 1 night in Jan 2024
Response from Anthony - AGM on Jan 30, 2024
Thanks for the feedback Yvonka. It will be addressed with my team.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly staff comfortable beds
Stayed 1 night in Jan 2024
Response from Matthew on Jan 15, 2024
Thank you Elizabeth for the rating and response!

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Matthew on Jan 15, 2024
Thanks for the ratings Judith!

10/10 Excellent

marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 3 nights in Dec 2023
Response from Matthew on Jan 15, 2024
Thank you Marty!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good. The bar was very cozy and convenient. The staff was excellent. I would recommend a top floor room if available. Would definitely stay again
Stayed 2 nights in Dec 2023
Response from Anthony - AGM on Feb 4, 2024
Thanks for the feedback Matthew! Hope to see you again!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Construction Noise
We have always enjoyed staying at Hyatt Place properties. This hotel had nice accommodations, but we were disrupted several times during our stay with the noise of ongoing construction at the property. Around 4:00 in the afternoon, we heard loud pounding and hammering in what sounded like the room right next to us. The next morning, there were drilling sounds around 8:30am (on a Saturday), although it wasn’t as loud. The property was nice, but the noise was an inconvenience.
Stayed 1 night in Dec 2023
Response from Matthew on Jan 15, 2024
We are so sorry Scott! Obviously once our soft goods renovation is complete, we will have no noise and nice new look! We hope you return to see the results!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great breakfast
Stayed 1 night in Dec 2023
Response from Matthew on Jan 15, 2024
Thanks John!

8/10 Good

Stephen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
1 day trip
Swimming pool was nice for the kids.
Stayed 1 night in Dec 2023
Response from Matthew on Jan 15, 2024
Glad you enjoyed the swimming pool.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Room was clean. We reserved two queens and a pullout bed but all that was available when we arrived was a king and a pull out bed. This was not big enough for my family. They do not guarantee which room you get when you book through a third party. Since there were no other rooms in the area, we toughed out our room that cost us $212. It wasn’t very comfortable. Even the regular king bed wasn’t great.
Stayed 1 night in Dec 2023
Response from Matthew on Jan 15, 2024
We hope next time you find us excellent! We have recently replaced all beds and have brand new mattresses!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Our experience was great! Check in was happy, polite and very helpful. Our room was immaculate, comfortable beds and quiet. There was shopping and restaurants you could easily walk to. Loved it!
Stayed 1 night in Dec 2023
Response from Anthony - AGM on Dec 10, 2023
Thanks for the feedback!

6/10 Okay

Dave

Travelled with family
Liked: Staff & service
Room had an odor, and bathroom door would not open or close smooth.
Stayed 2 nights in Nov 2023
Response from Anthony - AGM on Dec 10, 2023
Thanks for the feedback! I will have my engineer check out the issues that you found during your stay.

2/10 Terrible

Zachary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I left my wedding ring on the sink in the bathroom. I called when I was at the airport at 730am before the cleaning crew was there and they said they couldn’t find it. I called back after check out and they said the cleaning crew did not find it either. Very disappointed by the dishonest practices.
Stayed 3 nights in Nov 2023
Response from Anthony - AGM on Nov 30, 2023
Thanks for the feedback. We did find the ring, can you give our hotel a call so I can get shipping information from you. Thanks

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to say thank you to Laura who cleaned our room and found the diamond from my ring that I lost while staying in room 325 on the 25th and 26th of November. I am thankful for her honesty and willingness to try to find the diamond while cleaning. I would love to send her a thank you if I knew how to get it to her.
Stayed 1 night in Nov 2023
Response from Anthony on Nov 30, 2023
Thanks for the feedback Sandra! I shipped out the diamond today so look out for it with in the next 3-5 days. I did let Laura know about your kind words. Appreciate it!

10/10 Excellent

Brian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our fourth year staying at this awesome motel excellent service rooms are very clean the outside was clean we will always come back
Stayed 3 nights in Nov 2023
Response from Anthony on Nov 30, 2023
Thanks for the feedback Brian!