Thank you Peter

At the outset, I must say that I am sincerely sorry to read your review of our hotel. Despite this anonymous review, we have no doubts at all about who you are, which is why my reply to you will also refer to the conversation we had after you checked out in connection with your visit here. I am therefore very surprised that during our 1 hour long conversation you did not mention these many points which are highlighted here in your review.Initially, you point out the lack of room service. At Scandic, we work very hard with sustainability, which is why we have launched an initiative where we leave it up to guests whether they want their room cleaned. This means that we do not automatically clean rooms when we have guests staying for several days in a row, but give them the choice. The initiative means that we save 10 million liters of water every year and at the same time reduce our power consumption considerably. We think this is the most environmentally correct choice, but the choice is also yours, and should you want cleaning during your stay, you just have to notify reception the night before. So if you have not notified us of this, it is correct that we have not cleaned your room. We clean the hotel every single day, so you can always have your room cleaned.Furthermore, it surprises me that you think our food should be spoiled, since during our conversation you praised the waiter to the skies, and on top of that you told us that it had been so good and that you had also tipped our employee.Here at the hotel, we have check-out from our rooms at 11.00 - and I must - as when we spoke deeply regret that you had not been offered to stay in your room after check out until your laundry came from the dry cleaners. Furthermore, you believed that our employee had been rude to you. This was one of the reasons why we chose to compensate you with a gift card.We are here at the hotel to create great hotel experiences for the many people, and we have a fantastic water park, which is why we also have many families with children staying at the hotel during weekends and holiday periods. It is correct that we had many children here during your first stay in week 1, but the reverse was not the case during your last stay in week 2, when we only had 9 children on the first night - and 12 children on the second night of the whole the hotel.COVID19 – here in Denmark we have no restrictions at the moment. But despite this, here at the hotel we have chosen to have hand sanitizer available to our guests in both the lobby, reception, bars and restaurants, just as we also have gloves in the breakfast restaurant, and where there is also signage recommending that our guests use them, and spritz off.We have a laundry service - and if you want the clothes returned on the same day as the laundry receives them, you must tick a box on the laundry receipt and this will also incur an express fee. You had obviously not done this, which is why we don't get the laundry back unt