Hotel staff is extremely helpful, particularly the general manager, Anu, who understands the meaning of the term customer service to an extent that's awfully hard to find these days. The hotel has modern amenities including well functioning A/C, a full refrigerator and kitchen, clean, comfortable beds, and fast WiFi. Hotel staff arranged all excursions for me, including to Jebel Shams, Jebel al Akhdar, Nizwa, and Bahla. Although I enjoyed my stay and the staff were extremely friendly and attentive, my main critique of this property is location - simply put, it's far from everything. One needs to drive to Nizwa Fort, Bahla, Jebel al Akhdar, Jebel Shams, etc. If you rent a car, this is no problem, but if not then hiring a driver can become very expensive.