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Reviews of Prince Of Wales

3.5 out of 5
Prince Of Wales
6 Picton Street, Niagara-on-the-Lake, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 205 out of 344 reviews" "
Rating 8 - Good. 92 out of 344 reviews" "
Rating 6 - Okay. 37 out of 344 reviews" "
Rating 4 - Poor. 7 out of 344 reviews" "
Rating 2 - Terrible. 3 out of 344 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

8/10 Good

A.S., Cincinnati, OH

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but could use a little freshening up.
This is a nice hotel to stay at if you want to stay right in the heart of Niagara on the Lake. It's expensive and could use a little freshening up, but it was nice for an overnight getaway.

8/10 Good

James

Liked: Cleanliness

6/10 Okay

Tony

10/10 Excellent

Marcantonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JR, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Classic Hotel
We were treated great and the hotel was awesome. We liked it so much that we will stay there again next time we visit Niagra On The Lake.

6/10 Okay

Kevin, King City

Huge waste of money
We love the vintage hotels. Pillar and post and millcroft are our favorite. Prince of Wales was our least favorite. Very pretentious undeserved. Food was very disappointing. The hotel is not designed for children at all. Only plus was the tea room which was wonderful but you don't need to be a guest to enjoy that. Would not return - very big let down.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

frank and wendy, Windsor

Liked: Cleanliness, staff & service, room comfort
Romantic weekend
Friendly and accommodating staff. Room was a little tired but clean. Has a fun bar which we enjoyed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Great hotel, Shaw Festival, wine country...perfect

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Glenn, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to everything in town.
Beautiful hotel. Great dining experience. Room was great, clean and relaxing.

8/10 Good

Daniel, Pittsford

Liked: Cleanliness, staff & service, property conditions & facilities
Anniversary Weekend.
Anniversary weekend. The stay was very relaxing. About our only dislike was the room while very well decorated was a little darker than we would have liked. Painted a dark blue which was conducive for light. Overall nice stay. We would go back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Dale , S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Complete disappointment
Jan 16 2016 we arrived at the Prince of Wales Hotel for a wedding event and overnight stay. We were greeted warmly by the staff as we checked in. We were given a room and as we entered there was a very strong smell. We immediately opened all the windows and aired out the room. We noticed that the wallpaper was coming off the walls in serval places also. Upon entrance to the washroom we were surprised to see mold along the bathtub tiles. Was also noted that there was patches of wall paper in the bathroom that were used to cover imperfections. We then noticed 3 oranges that were left for us in the living room table. When we picked them up one was rotten and completly rotten on the bottom. I would not expect this in a 100 dollar a night room and in this case we were paying 350 a night. At this price point you would never expect the conditions that were present. I did inform through an email of the conditions and our dissatisfaction. The information was given in a very professional matter with out even looking for compensation. I waited for 5 days after the email was sent with no response. At this point I resent the email and asked for acknowledgement. With no response. I would not suggest this hotel. no customer service and little regard to their customers and the valuable feed back that they offer. Absolutely the worst stay I have ever experienced in well over 1000 hotels I have stayed in.

10/10 Excellent

Steve, Port Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Day
Great room and overall experience !

8/10 Good

Jason from T.O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An elegant stay
Our time at Niagara on the Lake was truly marvellous. The Prince of Wales was the highlight of the trip. Most noted was afternoon tea in the elegant salon and the extra soft bedding in our rooms.

10/10 Excellent

KAREN, Oakville,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We live only an hour away but wanted a get away that was sureal. The hotel is located right downtown and has all the charm of the surrounding area. Service, amenities and cleanliness was excellent. Plan on going back very soon.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Not Provided, Mantua, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent 65th birthday at Prince of Wales hotel
My husband saved all year long to provide me with a memorable 65th birthday celebration in your hotel. we were treated marvelously by all .. your staff, bell boys, rose lady, etc,,, I feel blessed by your attention to details and comfort..... I will remember it always,,,, Christine M. Meyers

10/10 Excellent

mal, sw ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb vintage hotel.
We had our Golden wedding anniversary at this hotel. We wanted something different and memorable. A fabulous vintage hotel , employing knowledgeable, friendly, efficient staff. We arrived into our suite, where there was champagne waiting and every night a rose on the pillow. Lots of personal touches, to make our stay extra special, Staff were very attentive to our needs

10/10 Excellent

Cheryl, London Ontario

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Love the Prince of Wales
Everything was great except dinner at the pub. My meal was delivered 20 minutes after my husband finished his. They didn't charge me for it, but it was annoying nonetheless.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale hotel in excellent location
Spent one night for a quick get away. Beautifully decorated for the holidays. Staff were friendly, room was comfortable. There was a parking charge which baffles me as most hotel guests drive a car...charge those not staying in the hotel instead of paying guests. I would definitely recommend though. It's an excellent hotel.

8/10 Good

Maria, Woodbridge, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlelight Stroll - One night stay
The hotel is perfectly situated in the heart of everything. The room was very large with an actual living room with sofa, wing chairs, large table and additional chairs. We could have easily entertained at least ten people in the room. Very large bathroom with jacuzzi tub and separate shower that can probably fit three people. There is even a towel warmer! The room decor is very Victorian. The only complaint is the comfort of the bed. It was a king size bed with probably an old mattress, converted with a removable "pollow-top" covering. Unfortunately, the mattress was extremely worn in the centre of the bed, which made sleeping and getting comfortable very difficult. If you sleep on the right or the left, you would automatically roll to the centre of the bed. At the price of the hotel stay, they should really get new mattresses.

8/10 Good

Jock & Pam , New Canadians 80 Plus old

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faded glory.
We stayed there 5 years ago and the standard has slipped since then in every respect except the dining room which is as good as ever.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous getaway
It was a lovely getaway for us. Love Niagara-On-The-Lake. Really enjoyed the high tea. Nice selection of food. Decorations for Christmas are lovely. Pleasure to stay there.

10/10 Excellent

Dennis, Howell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not spend a lot of time there but great place will return for a longer stay!

10/10 Excellent

Adele, Richmond hill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great front desk

8/10 Good

Laura, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm and character in this old inn
This is a beautiful inn in the heart of Niagara on the Lake. The lobby is beautiful, art filled, ornate, filled with bouquets of fresh roses. Long walk to our room involving stairs and sort of tired carpets and walls. Room was small but nice, clean and very comfortable. Breakfast at the restaurant was excellent...pay for the breakfast as part of your room package for a better deal....

8/10 Good

James, Courtice

Liked: Staff & service, property conditions & facilities, room comfort
Prince Of Wales
We were a little put off by the coat of dust on the wall. I would have thought a hotel of this reputation would have been spotless.

6/10 Okay

Stephan, Toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed again...
Once again our great experience with the room and check-in was negated by a very disappointing experience with the restoration aspect of this hotel. With dinner from room service, where they called us four times to confirm various aspects of our order (including things that were on the menu but not available) and also with breakfast from room service as well, where we waited an hour and a half for coffee and croissants. We are very sorry because this used to be one of our favorite places!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Steve, St Thomas

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Mixed reviews
We were disappointed we didn't get the Jacuzzi tub and I booked in August. The room was noisy as the sidewalk and street are right in front of our room. The toilet was not cleaned after our first night which led us to think the bathroom wasn't cleaned at all. At $700 for two nights we would fully expect that they clean the bathroom. I sent an e-mail to the hotel about this the same day we returned which was 4 days ago and have had no response. We expect a lot for the rates we were charged as well as a response.

10/10 Excellent

Rosanne, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Beautifully appointed rooms, very clean and comfortable. Great staff! Within walking distance to all major shops in Niagara-on-the Lake! Very elegant hotel! Beautiful arrangement of roses throughout the hotel and great coffee in the lobby! This is our fourth stay in the last few years and we always go back!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

doug, near Buffalo NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice get away
Very nice room. Had lunch there which was very nice also. Found out we could have had a discount (senior or AAA- not sure which) if we had booked directly with hotel. Discount would have been nice as the room wasn't cheap.

10/10 Excellent

Bradley, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE Place to Stay in N-O-T-L
The Prince of Wales offers classic elegance in the heart of Niagara-on-the-Lake.

8/10 Good

Simone , Cognac, France

Liked: Cleanliness, staff & service, room comfort
Delightful Heritage town hotel
A delightful hotel with stunning features and decorative items, fresh flowers on every table. Staff are attentive and helpful. Comfortable rooms, though the disabled room still had a shower over the bath....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Niagara-on-the-Lake!
My wife and I come to NOTL a lot and always stay here.

10/10 Excellent

Scott, Kingsville Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Custumer Service
After a mix up through Expedia booking which wasn't a big deal as we still had a beautiful room just not the suite which we had requested one of the hotel agents promptly had us moved as soon as possible to their Royal Suite. Although uneccesary it was appreciated and shows that custumer service still lives at some Hotels. Thank you Hazel.Scot

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful facility. Note that they have multiple buildings and you may not be staying in the "main" building with the lobby, pool, etc. Other buildings are close but do require walking outside.

10/10 Excellent

John, NORTH TONAWANDA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THANKS FOR A WONDERFUL EXPERIENCE!
My wife and I were very pleased with our stay at the Prince of Wales. Everything and everyone was exceptional!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy,classy
Perfect for our 3 day stay. Considerate staff. Nice rooms.

8/10 Good

Kelli, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem!
If you come here dine at Escabeche! My husband and I have come to Niagara on the Lake twice and both times we chose to dine at this restaurant! It is outstanding!

10/10 Excellent

Colin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of Niagara on the lake
Wonderful one night stay. Great location, shops, pubs and restaurants all walking distance from the hotel. Right on the Main Street. Warm and efficient welcome. Parked in front, unloaded and valet parking. Great room. It was cold outside, but warm and cozy inside. Great bar.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Madison, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing for the price, although beautiful.
We had requested a king size bed through Expedia, but when we checked in the hotel had us in a room with two double beds. To change to a king size bed we had to wait over an hour, and as a result almost missed our scheduled wine tour. When we got to our room it was in the basement. For paying such a high price it was disappointing to have to wait over an hour to check-in (especially since we requested an early check-in!) and to be in the basement! Although, was a beautiful hotel and very conveniently located in the heart of Niagara-on-the-Lake.