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Reviews of Kent Motel Niagara on the Lake

2.5 out of 5
Kent Motel Niagara on the Lake
19 Front Street South, Niagara-on-the-Lake, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 80 out of 111 reviews" "
Rating 8 - Good. 23 out of 111 reviews" "
Rating 6 - Okay. 6 out of 111 reviews" "
Rating 4 - Poor. 2 out of 111 reviews" "
Rating 2 - Terrible. 0 out of 111 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa McNee, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay. Our room was beautiful and so comfortable. We rode our bikes to Niagara on the Lake and so were so pleased to have a comfy veranda to relax on in the evening. I highly recommend this motel
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful venue! Mathew was the perfect host! We will be back!
Stayed 1 night in May 2024
Response from Yvonne on May 13, 2024
Yes, Matt is awesome. We're looking forward to your return.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Yvonne on May 10, 2024
Thank you for your excellent rating. We love to hear it.

10/10 Excellent

Jere

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute & charming
Stayed 1 night in May 2024
Response from Yvonne on May 5, 2024
Thank you so much.It was a pleasure hosting you.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Yvonne on May 10, 2024
So glad you enjoyed your stay.Hope to see you again.

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room on a quiet location
Stayed 1 night in Apr 2024
Response from Yvonne on May 1, 2024
Thank you for the lovely review. Our quiet little neighbourhood makes for a relaxing getaway. So glad you enjoyed it.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a great property, tucked away from the hustle and bustle of the busy part of Niagara on the Lake. Think of a renovated, mid century modern Rose Motel from Schitt’s Creek. Having said that, there were some things that were lacking such as a deadbolt lock on the room door. The only lock was the small lock on the room’s doorknob. Also, in the ground floor rooms, there is absolutely nothing to stop someone from breaking in through the windows, nothing to prevent the windows from being smashed to gain entry.
Stayed 1 night in Apr 2024
Response from Yvonne on May 5, 2024
We're so glad you enjoyed our Retro-chic decor. I love the Rose Motel myself. Coincidently, we are installing extra locks on our doors this spring. Although we've never had an issue in our quiet little neighbourhood, we value our guests' peace of mind. Hope to see you again soon.

10/10 Excellent

Beata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and smooth check in and all amenities met
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 23, 2024
Wonderful. We strive to make check in easy so it's nice to hear.

10/10 Excellent

Nancy and Alan

Travelled with partner
Liked: Property conditions & facilities
A lovely rustic boutique accommodation with friendly staff. It was clean and comfortable. Freshly baked pastries and other to order breakfast fare available was a nice surprise.
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 13, 2024
Our new cafe will be open regularly in the coming months! So glad you enjoyed it.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Kent Motel is an absolute gem. Wonderful staff, eclectic rooms, sustainable values, fantastic bistro, and serene location. Close to things that visitors to Niagara-on-the-Lake and Niagara Falls are looking for, but away from the crowds and commercialism. Definitely recommend this for couples and families.
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 23, 2024
We loved hosting you! Our host Mariana says hi, she though you and your wife were delightful. Hope to see you again soon. We'll save a croissant for you.

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a lovely stay. Everything was clean and comfortable and even nicer in person than the photographs. Everything was newly remodeled and very tastefully done. We were only there for a night but will be back again. Very conveniently located and easy to get to both Niagara on the Lake and Niagara Falls. The only thing that would keep this from perfect marks is the temperature control of both the room and the shower was a bit wonky but we weren't horribly put out. Overall, amazing value, we will return.
Response from Yvonne on Feb 24, 2024
Thank you for your lovely review.See you again soon.

6/10 Okay

Wah Fung

Stayed 1 night in Dec 2023
Response from Yvonne on Jan 17, 2024
Thank you for taking the time to leave a rating. We appreciate your feedback.

10/10 Excellent

Marianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Quiet, clean and convenient. Loved the croissants and quiches offered for breakfast. Will stay again! Thanks
Stayed 1 night in Oct 2023
Response from Kent on Nov 9, 2023
Thank you Marianna, it was a pleasure to host you

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what a wonderful little place to stay! We loved the neighborhood, and the quiet nature essence of the place. Beautifully decorated with mid century modern taste, we were welcomed by name, and when we arrived. We will definitely stay again!
Stayed 2 nights in Oct 2023
Response from Kent on Oct 31, 2023
Thank you Janet, it's great to hear that you appreciate the care and attention we put in. It was a pleasure to host you and thank you for coming for your niece's special occasion!

10/10 Excellent

Laura

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute little motel nestled among the fall trees and the water. Short ride to Niagara on the lake and perfect for a weekend getaway!
Stayed 1 night in Oct 2023
Response from Kent on Oct 31, 2023
Thank you Laura, it was a pleasure to host you and your group of friends!

10/10 Excellent

laura

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy chic motel. Beds were comfortable, great pillows. Loved the decor and balconies. Felt like a scene from Gilmore Girls!
Stayed 1 night in Oct 2023
Response from Kent on Oct 31, 2023
That's amazing to hear Laura, thank you for coming and allowing us to host your weekend getaway with friends!

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Kent on Nov 25, 2023
Thank you Michael, it was a pleasure hosting you

6/10 Okay

Alexandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Yvonne on Oct 22, 2023
Thank you,We appreciate your feedback.

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint & quiet neighborhood, comfy clean rooms, hot shower, nice extras
Stayed 1 night in Oct 2023
Response from Yvonne on Oct 22, 2023
So nice to have all the little extras noticed.Thank you.

8/10 Good

Beverly A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully furnished, comfortable and quaint. Love it!
Stayed 1 night in Oct 2023
Response from Yvonne on Oct 22, 2023
Ruth does all our furnishings. She'll be so glad to hear this.Thank you.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. - just a note - not sure why but we had dozens of mosquitoes in our room - had to go to the store to get bug spray - no follow up or apologies from management -
Stayed 1 night in Sep 2023
Response from Matt, Guest Services on Oct 5, 2023
Thank you for the thorough communication John. We apologize about this oddity, as this pristine weather has definitely brought these buggers back out. We are happy that a solution was found after our conversation.

10/10 Excellent

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was quiet, clean and very unique. Nespresso coffeemaker in room was a bonus and a mini fridge. Bed linens were crisp and fresh. Love the spa toiletries. Is in between NOL and the Falls so a short drive both places without all the crowds. Not near any restaurants or shopping so bring water and snacks. Also a short drive to restaurants shopping wineries. Was a wonderful experience. Thank you!
Stayed 2 nights in Sep 2023
Response from Matt, Guest Services on Oct 5, 2023
Thank you for coming Kim, it was a pleasure to host you!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a refreshing change from standard hotel starkness. Instead, a wonderfully designed interior that compliments the history of the hotel. Are there other 'nicities' that could be added, sure. But they were not missed. The basics are there and well done. I'm sure more will be added and done tastefully as what is there is already done. Loved the location, the peace and quiet enhancing the sounds of surrounding nature all nestled in amongst beautiful landscaping and forestation even being in a neighborhood of well kept homes.
Stayed 3 nights in Sep 2023
Response from Yvonne on Sep 17, 2023
Love this review.Thank you so much,Guest Services

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a little gem! Our first trip to the area and we thought we needed to stay in Niagara- well, almost everything was booked and the Kent came up. So glad it did! We loved IT! Away from the craziness of the Falls area and close to Niagara on the Lake. We are Mid-Century furniture dealers, so we found the eclectic decor fabulous. The staff was lovely and gave us great suggestions. Highly recommend!
Stayed 2 nights in Sep 2023
Response from Yvonne on Sep 17, 2023
So glad you enjoyed the retro-chic decor. Our "shopper" Ruth will be pleased to hear it. LOLHope to see you again.

10/10 Excellent

Elizabeth G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighted
Truly delighted with the facilities and the staff. Only suggestion, a chest of drawers in the room so that unpacking could be complete. We loved the location, the decor, the whole experience.
Stayed 2 nights in Sep 2023
Response from Yvonne on Sep 17, 2023
Thank you so much for your excellent review and comments.So glad you enjoyed it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Yvonne on Sep 17, 2023
Thank you for your excellent rating

10/10 Excellent

Andre

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy, lovely view from the balcony. Very friendly and accomodating team.
Stayed 1 night in Sep 2023
Response from Yvonne on Sep 17, 2023
Yes, the balconies are so relaxing.See you again.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Yvonne on Sep 17, 2023
Thank you for the excellent rating

10/10 Excellent

Debbie

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Yvonne on Sep 17, 2023
Thank you for the excellent rating

10/10 Excellent

Kaylea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Yvonne on Sep 2, 2023
Thank you so much for your excellent rating. We're so glad you enjoyed your stay.Guest Services

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place!
Stayed 2 nights in Aug 2023
Response from Yvonne on Sep 2, 2023
Perfect! We're so glad.See you again,Guest Services

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Yvonne on Sep 2, 2023
Thank you for the lovely rating.Hope to see you again soon,Guest Services

8/10 Good

Kelli

Liked: Cleanliness, property conditions & facilities
Loved the history of the area. The motel was quiet and clean. Missed having a microwave in the room and also there was no bar soap/body wash. Great books in the room. Lots of history in the surrounding area. Great for walking.
Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 9, 2023
Thank you for the review Kelli! Queenston offers so much rich history and we are so glad you took advantage of it while you were here. We appreciate and have noted your feedback. We'd love to host you again in the future!

10/10 Excellent

Clark

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and looks like it was recently updated. The person who checked us in was very friendly and helpful. The only thing to note as a negative was that there was a concert happening near by and we could hear it from our room.
Stayed 1 night in Aug 2023
Response from Guest Services on Aug 9, 2023
Thank you so much for your lovely review Clark! We are beyond glad you had a good stay and enjoyed the property. We would love to host you again in the future.

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our time as we had a wedding at the church 2 blocks away and the hotel is close to an amazing bike path and lots of history. Needed more ice so a bigger ice machine would have been helpful and AC didn’t seem to work as well at night. Felt very safe and cozy. Good water pressure and pillows
Stayed 3 nights in Jul 2023
Response from Guest Services on Jul 31, 2023
Thank you so much for your review Cynthia. We are very glad you had a good stay and appreciate your feedback - as we are always looking for new ways to improve! We'd love to host you again in the future.

10/10 Excellent

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed are stay at The Kent, nice clean rooms in a quiet setting. Short drive to NOTL, Niagara Falls and wineries.
Stayed 2 nights in Jul 2023
Response from Guest Services on Jul 31, 2023
Thank you so much for the review Jacques. We'd love to host you again in the future!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Kent in Queenston. The area is quiet, safe and very welcoming. We loved the room and patio! We will be back again.
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 25, 2023
Thank you so much for such a wonderful review Jennifer! I am so glad you had a good stay and took advantage of the balcony! We can't wait to host you again.

10/10 Excellent

John, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool motel in a beautiful setting. Ideally located for visiting the Niagara region.
Stayed 2 nights in Jul 2023
Response from Guest Services on Jul 24, 2023
Thank you so much for your review John! We are beyond glad you enjoyed your stay and took advantage of the location. We'd love to host you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent operation in a lovely setting with great service and staff. Making people feel welcome is the cornerstone of hospitality.
Stayed 3 nights in Jul 2023
Response from Guest Services on Jul 22, 2023
Thank you so much for the review John! We are thrilled you had a lovely stay and thank you for all of the kind words. We'd love to host you again in the future.

4/10 Poor

Kyrena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff seldom available. When they were gone, they blasted music that could be heard in the rooms, early morning to late at night.
Stayed 3 nights in Jul 2023
Response from Guest Services on Jul 12, 2023
Thank you for your review Kyrena. We appreciate your feedback and apologize for the disturbance during your stay - we are still in the process of working out the fine details of our newly renovated lounge. Our service goal at the Kent Motel is to balance a streamlined and simple approach while still being easily accessible through all of our platforms. We'd love to host you again in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Central to NOTL, the falls and the outlet shops. We had a beautiful room with a great porch. We loved the quiet neighborhood and also walking around the neighborhood. It was absolutely perfect.
Stayed 2 nights in Jul 2023
Response from Guest Services on Jul 12, 2023
Thank you so much for such a wonderful review Kelly! We are thrilled you enjoyed the serene location and took advantage of the historic neighbourhood. We hope to host you again soon!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have about this motel was the cable. Otherwise the motel was a pleasant stay.
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 5, 2023
Thank you for the review Deborah! We would love to host you again in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Located in the small community of Queenston, the Kent Motel provides a comfortable oasis of peace and quiet compared to the craziness of Niagara Falls proper. The room was spacious and felt like home. One thing to note is that there are no dining options within walking distance. You will need ground transportation to find your meals - or buy some groceries to store in your room’s small bar fridge for a picnic at the tables inside or outside the hotel’s lounge. Great walks in the area to historical sites like Laura Secord’s Homestead and the printing museum in William Lyon Mackenzie’s old house.
Stayed 3 nights in Jun 2023
Response from Guest Services on Jul 5, 2023
Thank you so much for such a wonderful review Daniel! We are so glad you took advantage of the Queenston area and enjoyed all the rich history it has to offer. We are thrilled you had a great stay and would love to host you again in the future.

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Off the beaten path, but close enough to everything. Nice place would stay again.
Stayed 2 nights in Jun 2023
Response from Guest Services on Jul 2, 2023
Thank you so much for your review Albert! We are thrilled you enjoyed your stay and took advantage of the location. We hope to host you again soon!

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful peaceful spot. We loved it!
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 21, 2023
Thank you so much for your review Lana! We are so glad you enjoyed your stay at the Kent Motel. We'd love to host you again in the future.

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Cute and comfy motel
Very cute place. Super clean except for lots of hair on the bathroom floor. Bed was very comfortable, and I’m fussy because of arthritis in my back. Fridge and coffeemaker were nice. The tub was extremely slippery, as a senior I’m afraid of falling, especially with soapy feet. A bathmat would help. The tub is also very high and hard to get in and out of. The only other suggestion would be a second waste can in the bedroom. We made a lot of trash and had to take it to town to dump. Very small things, but they would make a difference. We loved the place and would definitely stay here again!
Stayed 3 nights in Jun 2023
Response from Guest Services on Jun 21, 2023
Thank you so much for such a detailed review Margaret! All suggestions have been noted and we are so glad that you had a wonderful stay at the Kent Motel. We look forward to hosting you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great quiet location b
Stayed 3 nights in Jun 2023
Response from Guest Services on Jun 21, 2023
Thank you so much for the wonderful review John! We're so glad you enjoyed the location. We hope to host you again in the near future.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very adorable and stylish interior! Staff was so friendly and helpful with navigating around local wineries! There aren’t any shops or restaurants within walking distance but everything is a very short drive away! The neighborhoods around the motel are very nice to walk through! Would definitely stay here again!
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 13, 2023
Wow, thank you so much for your review Nicole! We are so glad you enjoyed your stay with us at The Kent Motel and took advantage of what the location has to offer. We hope to see you again soon!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice remodeled motel
An amazing room with comfy beds, and many unexpected amenities. Loved the patio! Would have liked hot water for my morning tea in addition to the coffee maker and mini-fridge.
Stayed 2 nights in Jun 2023
Response from Guest Services on Jun 13, 2023
Thank you for the wonderful review Michelle! We're thrilled you enjoyed the amenities at The Kent Motel and took some great pics. We'd love to host you again soon!

10/10 Excellent

Cara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was absolutely the cleanest room I have ever stayed in. Staff was so friendly and accommodating. Cant wait to go back , highly recommend
Stayed 1 night in May 2023
Response from Guest Services on May 29, 2023
Wow, thank you so much for the review Cara! We are so thrilled you enjoyed your stay with us at the Kent Motel. We hope to see you again soon! Guest Services