Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Skyline Hotel & Waterpark

3 out of 5
Skyline Hotel & Waterpark
4800 Bender Hill, Niagara Falls, ON

Reviews

7.0

Good

Rating 10 - Excellent. 383 out of 1354 reviews" "
Rating 8 - Good. 370 out of 1354 reviews" "
Rating 6 - Okay. 274 out of 1354 reviews" "
Rating 4 - Poor. 184 out of 1354 reviews" "
Rating 2 - Terrible. 143 out of 1354 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very affordable for families and great access to the water park, with safe parking attached!
Stayed 1 night in May 2024

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique property with wonderful staff in a perfect location.
Stayed 5 nights in May 2024
Response from Hotel Management on May 23, 2024
Dear Leonard, Thank you for making Skyline Hotel & Waterpark a part of your travel plans. We appreciate you mentioning our convenient location and excellent service. Thank you for being our guest. We look forward to your next visit!Yours in Hospitality, Hotel Management

8/10 Good

Yousif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 23, 2024
Dear Yousif, We appreciate you taking the time to leave your generous rating regarding your recent visit to Skyline Hotel & Waterpark. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your feedback and hope that we will have a chance to host you again in the future. Yours in Hospitality, Hotel Management

10/10 Excellent

Stephen, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place and fun
Stayed 3 nights in May 2024
Response from Hotel Management on May 22, 2024
Dear Stephen, Thank you so much for sharing your experience with us! We're delighted to hear that you enjoyed your stay and had a fun time at our hotel. Providing a welcoming and enjoyable atmosphere for our guests is always our top priority, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back to Skyline Hotel & Waterpark for another wonderful stay in the future!Yours in Hospitality, Hotel Management

6/10 Okay

Donette

Travelled with family
Liked: Cleanliness
A lot of kids were racing in the halls around 1am. Disturbing my sleep. Hotel is okay/cleanliness is alright.
Stayed 1 night in May 2024
Response from Hotel Management on May 22, 2024
Dear Donette, We apologize for the disturbance caused by the noise from other guests, particularly during the late hours. Ensuring a peaceful and comfortable stay for all our guests is a priority, and we regret that your rest was interrupted. Please know that our front desk associates are available at all hours to help make your stay as comfortable as possible. We appreciate your feedback and will take steps to address this issue to prevent any future disruptions. We hope to have the opportunity to welcome you back for a more relaxing experience in the future.Yours in Hospitality, Hotel Management

8/10 Good

Gurpreet

Disliked: Property conditions & facilities
Perfect location and proximity to water park
Stayed 1 night in May 2024
Response from Hotel Management on May 22, 2024
Dear Gurpreet, Thank you so much for your positive feedback! We are delighted to hear that you enjoyed our prime location and found it convenient to visit the nearby water park. Providing our guests with easy access to local attractions while offering a comfortable and enjoyable stay is our top priority. We hope to have the pleasure of welcoming you back to Skyline Hotel & Waterpark in the future for another memorable visit. Safe travels and best wishes!Yours in Hospitality, Hotel Management

6/10 Okay

Jennifer

Travelled with family
The court yard needs to be updated. The beds are terrible!
Stayed 1 night in May 2024
Response from Hotel Management on May 22, 2024
Dear Jennifer, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay. Your comments regarding the courtyard and the beds are very important to us. We will share this with the appropriate individuals as we plan for the future. We appreciate your patience and hope to have the opportunity to provide you with a much-improved experience in the future.Yours in Hospitality, Hotel Management

8/10 Good

Heba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on May 23, 2024
Dear Heba, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Skyline Hotel & Waterpark; we hope to see you again soon. Yours in Hospitality, Hotel Management

6/10 Okay

adrienne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
it was a decent hotel for the price. beds are ok. you can hear everything and everyone talking in their hotel room. needs a little updating but it is very close to everything.
Stayed 1 night in May 2024
Response from Hotel Management on May 21, 2024
Dear Adrienne, Thank you for choosing us and sharing your thoughts. While we are happy that you enjoyed many aspects of your stay and our convenient location, we are truly sorry for the noise issues that you had in your room. Our front desk is available round the clock to assist you, so please do not hesitate to reach our to them for any assistance during your future stays. It was our pleasure having you and we would love to host you again for a flawless stay.Yours in Hospitality,Hotel Management

6/10 Okay

Rhea

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel and staff is A Ok. The only thing i don’t like is there is only one microwave on the second floor and we have to wait for our turn 10-20 minutes to get our food ready. They should add more of microwaves (at least 3-5 on each floor) because they don’t provide it to your room if you request it.
Stayed 2 nights in May 2024
Response from Hotel Management on May 20, 2024
Dear Rhea, Thank you for taking the time to review your stay with us. We are happy to read you liked our service and overall property. However, we are sorry for the wait time issues you had with the microwave and the inconvenience this caused. Your feedback is important to us as it helps to improve our guest experience going forward. Thank you again for your feedback. We hope to have the opportunity to welcome you back, continuing to provide the hospitality our guests expect and deserve.Yours in Hospitality, Hotel Management

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Limited parking , long chaotic check in lines (staff very friendly )
Stayed 1 night in May 2024
Response from Hotel Management on May 20, 2024
Dear Jennifer, Thank you for taking the time to review your stay. We are happy you liked our service. However, we are sorry for the issues you had with the check-in and the inconvenience this caused. Your comments have been shared with the front desk team to ensure a better experience in the future. Moreover, we regret to hear that you encountered difficulties with parking during your stay. We sincerely apologize for the inconvenience this caused. Thank you for bringing this to our attention, as we are always reviewing ways to enhance our parking management to ensure that our hotel guests are prioritized. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Yours in Hospitality, Hotel Management

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
God
Stayed 1 night in May 2024
Response from Hotel Management on May 17, 2024
Dear Rafael, Thank you for choosing Skyline Hotel & Waterpark. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Yours in Hospitality, Hotel Management

10/10 Excellent

Marcia L

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Reasonable
Stayed 3 nights in Mar 2024
Response from Hotel Management on May 17, 2024
Dear Marcia L, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Skyline Hotel & Waterpark; we hope to see you again soon. Yours in Hospitality, Hotel Management

8/10 Good

sarah

Liked: Staff & service
Friendly staff, good location.
Stayed 2 nights in May 2024
Response from Hotel Management on May 13, 2024
Dear Sarah, On behalf of everyone, we appreciate you being our guest. Thank you for spotlighting our friendly staff and central location. It is delightful to know you enjoyed our services. Welcoming you back would be a pleasure, so please return soon for another outstanding experience at Skyline Hotel & Waterpark.Yours in Hospitality,Hotel Management

10/10 Excellent

Mortaza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is in a very good location to all entertanements
Stayed 1 night in May 2024
Response from Hotel Management on May 9, 2024
Dear Mortaza, Thank you for being our guest at Skyline Hotel & Waterpark and sharing your experience. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our convenient location. It was a pleasure to host you, and we look forward to your return visit. Yours in Hospitality, Hotel Management

8/10 Good

Susan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Needs some updates. Carpets etc.
Stayed 2 nights in May 2024
Response from Hotel Management on May 9, 2024
Dear Susan, Thank you for choosing Skyline Hotel & Waterpark and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry you were not entirely satisfied with the condition fo our property. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. We also apologize for the concern you had with the carper. In the future, please know that our front desk will be available to make your stay as comfortable as possible. We appreciate your feedback, and we look forward to your return visit. Yours in Hospitality, Hotel Management

10/10 Excellent

Chen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hotel Management on May 8, 2024
Dear Chen, Thank you for choosing Skyline Hotel & Waterpark and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Yours in Hospitality, Hotel Management

4/10 Poor

jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Wall paper peeling, carpets were very old. Our water in tub didnt drain properly and toilet barely flushed, had to constantly take lid off toilet and get it to fill back up with water. Couldnt adjust heat/cool in room
Stayed 2 nights in May 2024
Response from Hotel Management on May 7, 2024
Dear Jennifer, Thank you for the comments. We are very sorry for the issues you had with the condition of your room and the inconvenience this caused. We will certainly share your concerns with our housekeeping and maintenance team to take corrective actions. Your feedback is invaluable, and we are dedicated to providing you with the exceptional experience you deserve on your next visit. We look forward to the opportunity and wish you all the best with your travels.Yours in Hospitality, Hotel Management

6/10 Okay

Mike

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Lots of Family and lots of kids so expected level of noise. Older hotel well maintained. very nice staff.
Stayed 1 night in Apr 2024
Response from Hotel Management on May 5, 2024
Dear Mike, Thank you for taking the time to share your thoughts. Although we are glad you liked our well-kept property and the attentive service from our devoted associates, we are sorry for the inconvenience this caused due to the noise issues. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We are grateful for your patience and hope to see you again soon. Yours in Hospitality, Hotel Management

10/10 Excellent

Emely

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 3, 2024
Dear Emely, Thank you for taking the time to share that your stay at Skyline Hotel & Waterpark was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Yours in Hospitality, Hotel Management

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
The 3 queen beds were amazing for a family of 5
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 2, 2024
Dear Michelle, Thank you for being our guest and for your wonderful feedback. We are glad to know how much you appreciated our comfortable beds. It is our goal to provide an excellent stay and we know this starts with a great night's sleep. Thank you again for your kind comments. We look forward to your and your family's next stay at Skyline Hotel & Waterpark.Yours in Hospitality, Hotel Management

8/10 Good

Lennon

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 1, 2024
Dear Lennon, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Skyline Hotel & Waterpark. We look forward to serving you again in the future.Yours in Hospitality, Hotel Management

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Dear Curt, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Skyline Hotel & Waterpark. We look forward to your return and wish you all the best with your future travels.Yours in Hospitality, Hotel Management

8/10 Good

Kim

Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Dear Kim, We are happy you chose Skyline Hotel & Waterpark for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Yours in Hospitality, Hotel Management

10/10 Excellent

Halit, Queens

Stayed 2 nights in Apr 2024
Response from Hotel Management on May 18, 2024
Dear Halit, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Skyline Hotel & Waterpark; we hope to see you again soon. Yours in Hospitality, Hotel Management

2/10 Terrible

Gary

Stayed 2 nights in Apr 2024
Response from Hotel Management on May 17, 2024
Dear Gary, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you again for choosing us, and we hope you will visit again soon.Yours in Hospitality, Hotel Management

6/10 Okay

Kerri

Stayed 2 nights in Apr 2024
Response from Hotel Management on May 16, 2024
Dear Kerri, Thank you for your visit. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve. Yours in Hospitality, Hotel Management

10/10 Excellent

Enjy

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 27, 2024
Dear Enjy, Thank you for your kind rating. We are glad you had such a positive experience during your time at Skyline Hotel & Waterpark, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Yours in Hospitality, Hotel Management

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience ive ever had
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 26, 2024
Dear Matt, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Yours in Hospitality, Hotel Management

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
carpet smells like pool. i was charge double service for the food. one by the counter hotel, the other the waitress. i purchased 4 breakfast.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Mary, We appreciate you taking the time to share your review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. We have taken note of your feedback, and it will be shared with the appropriate individuals. We also regret to learn about any billing-related issues that may have been made from our end. We will share your comments appropriately and thank you once more for your patience during this time. Yours in Hospitality, Hotel Management

2/10 Terrible

meina

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
i check online that it shows they have a/c condition,but when i check in,they said right now all the rooms don't have a/c condition。When i ask others they said they have a/c condition in their room。it is so terrible。
Stayed 1 night in Apr 2024
Response from Hotel Management on May 1, 2024
Dear Meina, Thank you for being our guest and for your constructive comments. We sincerely apologize for not meeting your expectations, especially about our service and accommodations. Warm, thoughtful, and attentive service is a top priority; therefore, we are truly sorry that our associates did not show this to you throughout your visit. We will share your comments appropriately as we are committed to enhancing our services and guest experiences on all levels. We hope you will reconsider another visit so we can show you the hospitality you deserve.Yours in Hospitality, Hotel Management

4/10 Poor

Andrew

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Staff was very friendly and helpful during our stay, but that was about the only positive. The room looked like it hadn't been updated in decades - a far cry from what the website portrayed. There was visible grime on the window. The box spring for one of the beds was broken. The only real perk to this hotel is the waterpark and that isn't even part of the hotel. It's a whole separate business that three other hotels have access to and I believe is even open to the public. The location also isn't great. Although it's near the river, it's over a 20 minute walk to the Horseshoe Falls. Your other options include paying $20 for a Go Pass to take the bus or paying $35 for parking. It is reasonably close to the Clifton Hill attractions, though. But if you're wanting to see the falls, you're probably better off picking a hotel that's a bit closer to them. Most egregious, however, is the fact that when I tried to change my booking six weeks in advance to leave a day earlier, they wouldn't let me just remove that day from my reservation. They tried to force me to cancel and rebook entirely at their new surge pricing that was nearly double the cost. Obviously, I declined to do that. I was then told that I could just check out early and they'd refund me the cost of the unused day. However, they are now refusing to honour that promise. Overall, it was a disappointing and frustrating experience. Do not stay at this hotel.
Stayed 4 nights in Apr 2024
Response from Management on Apr 26, 2024
Dear Andrew, Thank you for reviewing our hotel. Our top priority is ensuring every guest enjoys their time with us through exceptional hospitality; therefore, thank you for mentioning you loved our excellent associates. However, we regret any instance where we fell short of this goal during your stay. Please know that our dedication to enhancing our property remains ongoing, and your comments will play a vital role in our plans for future improvements. Your valuable input helps us make strategic changes that align with our guests' preferences, allowing us to improve our overall services. We are also sorry that our location was not ideal for you, and we are grateful for all your feedback. Furthermore, we regret the inconvenience you had concerning the modification of your reservation and that you were promised that the additional night charge would be waived. We believe there was some miscommunication between Expedia and the hotel as the charge for the last night of the stay was waived. We will follow up with them and ensure this gets resolved. Thank you for bringing this to our attention. Thank you again for your time we truly hope this experience will not deter you from staying with us again in the future.Yours in Hospitality, Hotel Management

10/10 Excellent

Andrea

Stayed 1 night in Apr 2024
Response from Hotel Management on May 13, 2024
Dear Andrea, We are thrilled you had an excellent stay at Skyline Hotel & Waterpark, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Yours in Hospitality, Hotel Management

10/10 Excellent

Laird

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly!!
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Laird, Thank you for the wonderful review of Skyline Hotel & Waterpark. We are thrilled to read about your stay and how much you enjoyed your time while you were here. Thank you once more; we look forward to hosting you and your family again on your next visit.Yours in Hospitality, Hotel Management

4/10 Poor

Basim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was vibrant and convenient, with everything close by. The waterpark was enjoyable, and my kids loved it. However, the room in the hotel was disappointingly small, despite booking a studio. It felt old, unclean, and uncomfortably cold.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Basim, Thank you for sharing about your experience at our hotel. We are sorry for the issues you had with your room and the inconvenience this caused. We will certainly share your concerns with our housekeeping and maintenance team to take corrective actions. On a positive note, we are pleased you liked our location. We hope to have another chance to show you the authentic, warm hospitality that we are known for the next time you return to the area. Yours in Hospitality, Hotel Management

8/10 Good

Jacek

Stayed 2 nights in Apr 2024
Response from Hotel Management on May 5, 2024
Dear Jacek, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Skyline Hotel & Waterpark. We look forward to welcoming you back on your next visit!Yours in Hospitality, Hotel Management

10/10 Excellent

ZHENYU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to water park. Close to the amusement facilities or if it matters to you, the rainbow bridge to US.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Zhenyu, We are glad you enjoyed your recent stay at Skyline Hotel & Waterpark. Thank you for pointing out how perfect our location is, close to the waterpark and rainbow bridge. It is one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area. Yours in Hospitality, Hotel Management

10/10 Excellent

Freestone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for our stay in Niagara. Thank you!
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Freestone, Thank you for your gracious review of Skyline Hotel & Waterpark. We are glad our location was close to Niagara Falls and convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit.Yours in Hospitality, Hotel Management

10/10 Excellent

Jennifer

Needs some renovations, but a great family friendly hotel.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Jennifer, Thank you for taking the time to review your recent experience at Skyline Hotel & Waterpark. We are pleased you liked our property. We value your suggestions regarding the renovation and have taken note of them. Thank you very much! Please come and see us again the next time you are in the area.Yours in Hospitality, Hotel Management

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having parking that we could stay in even after we checked out, was very helpful. The rooms weren't very sound proof because noises were easily heard. We were lucky that it was a quiet stay as it could have been quite disruptive.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Deanna, Thank you for taking the time to review your stay with us. We are pleased to read you loved our parking and had an overall enjoyable time while you were here. However, please accept our apologies for the noise disturbances you experienced. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to try and resolve any comfort issues, including relocation whenever possible. We hope you will return so we can provide you with the exceptional visit you deserve.Yours in Hospitality, Hotel Management

10/10 Excellent

juan

Stayed 2 nights in Apr 2024
Response from Hotel Management on May 3, 2024
Dear Juan, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Skyline Hotel & Waterpark your home away from home whenever your travels bring you to our city. We look forward to your next visit.Yours in Hospitality, Hotel Management

8/10 Good

Joe

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Management on Apr 13, 2024
Dear Joe, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Skyline Hotel & Waterpark. We hope to have the pleasure of doing so again on your next visit to the area.Yours in Hospitality, Hotel Management

4/10 Poor

Adam

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super expensive for what you get. Perkins restaurant had terrible service. The hotel mattresses were uncomfortable. The hotel needs a lot of updating. Everything was an add on or up charge. For breakfast, dinner room and waterpark for 1 night we ended up spending $1500 for the family. We have a big family but it’s more than we paid at great wolf lodge. Parking was even $45.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 11, 2024
Dear Adam, Thank you for evaluating your recent stay with us. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We also regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We were disappointed that you felt the price did not meet your expectations. We make every effort to be priced competitively. We hope to have the opportunity to make your next stay with us outstanding in every respect.Yours in Hospitality, Hotel Management

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 11, 2024
Dear Michelle, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Yours in Hospitality, Hotel Management

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay everything is walkable about five minute walk to the main attraction area at about a fifteen minute to twenty minute walk to the main area of the falls! Bang for your buck place! We went for the eclipse and it was a fraction of the price compared to everywhere else, If you’re looking for a Fallsview property, this is definitely not it, but the price is right!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 10, 2024
Dear Christopher, Thank you for making Skyline Hotel & Waterpark a part of your travel plans. It's great to know that our prime location contributed to making your stay enjoyable and memorable. We are also pleased to know that our services met your expectations, especially considering the value we strive to offer. Our top priority is your satisfaction, and we are glad to have delivered a great experience at a great price! Thanks again, and we hope to see you again soon.Yours in Hospitality,Hotel Management

10/10 Excellent

Sta Ines, Noel

Travelled with family
I like the place
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 9, 2024
Dear Sta Ines, It was a pleasure to read your fantastic review of the Skyline Hotel & Waterpark. We are thrilled you loved our well-kept property and had a wonderful time while you were here. Thank you again, and we hope to be your hotel of choice every time you visit our area.Yours in Hospitality, Hotel Management

2/10 Terrible

Stacy-Ann

Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 29, 2024
Dear Stacy, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future.Yours in Hospitality, Hotel Management

4/10 Poor

Lin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
On the bunkbed is dirty and the bathroom takes to long to drain There’s do you know triangle shape on the rooms.And the WiFi is so bad in the great wolf lodge there were so much people and the WiFi was so good.And there are dust everywhere.And we are never going to come there again.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 9, 2024
Dear Lin, Thank you for staying with us. We apologize that our housekeeping and maintenance staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We also sincerely apologize for the inconvenience you encountered with the internet connectivity in your room. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We hope you will give us another chance to provide you with the hospitality you deserve. Yours in Hospitality, Hotel Management

8/10 Good

Stacey

Travelled with family
Mostly it was great. The rooms are getting a little worn out but everything works great
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Dear Stacey, Thank you for choosing Skyline Hotel & Waterpark and for your review. We are happy to see the great rating. However, we regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for your generous comments. We look forward to your next visit!   Yours in Hospitality, Hotel Management

10/10 Excellent

Adam

Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 10, 2024
Dear Adam, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Skyline Hotel & Waterpark; we hope to see you again soon. Yours in Hospitality,Hotel Management