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Reviews of Riverside Park Motel and Campground

2 out of 5
Riverside Park Motel and Campground
13541 Niagara River Parkway, Niagara Falls, ON

Reviews

6.8
Rating 10 - Excellent. 20 out of 82 reviews" "
Rating 8 - Good. 22 out of 82 reviews" "
Rating 6 - Okay. 21 out of 82 reviews" "
Rating 4 - Poor. 10 out of 82 reviews" "
Rating 2 - Terrible. 9 out of 82 reviews" "

7.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Ronni

Travelled with partner
Disliked: Amenities
The propertycould use some touch ups. Have maps of the area available. Very nice grounds.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andre

Stayed 4 nights in Aug 2023

6/10 Okay

Denis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Room was very small, no smoking on property which in the rain is not so fun. Overall was what we paid for.
Stayed 4 nights in Jul 2023

8/10 Good

Chidiebere

Travelled with family and small children
Liked: Cleanliness
It is such a great place to get away from the bustling activities of city life. I enjoyed the peacefulness. It would be nice if you can add a mini fridge in the rooms and also have a kitchen area where people can clean up their eating utensils or even warm up their food...
Stayed 3 nights in Jul 2023

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Area
It was a great two night stay for my son and I. We were just passing through. He enjoyed the bunk and I had the double bed which was comfortable and nice pillows. Room was clean and basic. I had a little trouble trying to figure out the air conditioner. We walked to the light house for something to eat and afterwards along the river which was really pretty. We also enjoyed the pool, mini golf and bird watching.
Stayed 2 nights in Jul 2023

6/10 Okay

Kristoffer Randolf

Stayed 3 nights in Jun 2023

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower and sink pluged up , when i asked for assistance the sent me to the room next to mine which was nicer , but no hot water.. if i could share pics you would see the room was much nastier than advertised, terrible , not recommended
Stayed 2 nights in Jun 2023

8/10 Good

Christopher

Stayed 2 nights in May 2023

4/10 Poor

Vladimir

Stayed 2 nights in Sep 2022

8/10 Good

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Stayed 2 nights in Aug 2022

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness
It was an old fashioned motel that took me back to my childhood in the 1960s. Rooms (had both a large and small one) were clean and the showers were hot. Reasonably priced with an outdoor pool, mini-putt and beautiful view of the Niagara River. Great to walk or bike along this route.
Stayed 2 nights in Aug 2022

10/10 Excellent

Florin

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice and quiet place.
Stayed 3 nights in Jul 2022

6/10 Okay

CRISELDA

Stayed 2 nights in Jul 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quaint, a little motel attached to a campground, perfect for the non camper who enjoys the outdoors and fresh air. clean rooms, quiet and great pool. beautiful location on the niagara river
Stayed 3 nights in Jul 2022

8/10 Good

Byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place overall.
Beautiful location. Nice outdoor pool and mini putting. Find place for the kids and I. Basic accommodations for a basic price. Close drive to Niagara. Thing that bothered me no fridge, wifi or microwave. But 3.5 out of 5.
Stayed 4 nights in Jun 2022

6/10 Okay

Bill

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
nice location
Stayed 2 nights in Jun 2022

6/10 Okay

Bruce

Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, room comfort
Great place to stay altgough bed was a little uncomfortable.Mini putt and pool are great features
Stayed 2 nights in Aug 2021

6/10 Okay

katherine

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
stores are far away, we had to buy drinks and live it outside because there is no fridge, and nothing to heat food with
Stayed 5 nights in Aug 2019
Response from Cecilia on Aug 27, 2019
Thank you for writing your comments. Our website states that we do not have fridge or kitchen in the rooms. We have a microwave in the office/store and our guests use it all the time to heat their food.

8/10 Good

michele h.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and peaceful
It's a clean place to sleep near the water.
Stayed 3 nights in Aug 2019
Response from Cecilia on Aug 22, 2019
Thank you for taking the time to write your comments. We hope to see you in the future.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
I love the view of the river and the quiet atmosphere. It was a welcome change from the busy-ness of the immediate area around the falls. The rooms are very small and it is difficult to have 4 people move around in such a small room. I would move the vanity out of the room to make a little more room for the beds. Shower and bathroom was also very small and it was hard to take a shower without getting water on the floor.
Stayed 2 nights in Aug 2019
Response from Cecilia on Aug 19, 2019
Thank you for your feed back.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting family in Niagara Falls and Fort Erie. Great view of the Niagara River. Nice walking trail in front on the property.
Stayed 2 nights in Aug 2019
Response from Cecilia on Aug 12, 2019
Thank you very much for rating us. We are glad you enjoyed your stay. We appreciate your choosing our Motel and we hope to see you in the future

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Cecilia on Aug 11, 2019
Thank you for rating us and for choosing Riverside Park

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Nobody in the reception after 8 pm , and no breakfast including
Stayed 1 night in Aug 2019
Response from Cecilia on Aug 7, 2019
Our office hours are 9 am to 9 pm daily during our high season. We regret your misunderstanding about the schedule and breakfast.

2/10 Terrible

Dissatisfied

Disliked: Staff & service
They cancelled our reservation before we arrived AND told me off for trying to book with a dog when they are not pet friendly. I ONLY book pet friendly places as I ONLY search for these types of accommodations. She was rude and disrespectful. Their advertising needs attention as it clearly states they are pet friendly!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location along the Niagara river. 20 min to Niagara Falls and 20 min to Port Colborne. Visit the fort at Fort Erie. Room and washroom was small but price was right. Very clean and AC worked great. Pool access was awesome. WiFi is extra.
Stayed 3 nights in Aug 2019
Response from Cecilia on Aug 6, 2019
Thank you very much for taking the time to post your comments. We hope to welcome you in the future

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Cecilia on Aug 6, 2019
Thank you for coming to our Motel. We hope to see you in the future

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding area, bike paths, sunrise over the river, pool was clean, friendly atmosphere, very quiet stay.
Stayed 2 nights in Jul 2019
Response from Cecilia on Jul 31, 2019
Thank you very much for posting your comments. We are glad you enjoy our Park. We hope to see you in the future

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the price for comfort and location
Stayed 2 nights in Jul 2019
Response from Cecilia on Jul 31, 2019
Thank you very much for taking the time to post your comments and for choosing us. We hope to see you in the future.

8/10 Good

Taylor

Liked: Cleanliness, staff & service
Could use some work but overall good stay
My boyfriend and I decided to take a nice weekend trip to Niagara Falls but we decided to stay further away from all the chaos. We really enjoyed our stay here, the beds are older I believe but my boyfriend and I found it to be comfortable! We also like how we could go swimming anytime before 8pm, we loved how convenient that was for sure considering how hot it was. I think the bathroom could use some simple updates, better shower curtain (it fell down on me) , etc. And we also think the rooms (or at least our room) could definitely use a small fridge of some sort and microwave. Very hard to eat out there with none of those things on hand and nowhere close to get food.
Stayed 2 nights in Jul 2019
Response from Cecilia on Jul 24, 2019
Thank you for taking the time to write your comments. We are glad that you found your room comfortable. It will be nice to know which room you stayed in. Most of our rooms have been upgraded. On our website and hotels.com we state that rooms do not have a fridge or a microwave, however our clients use the microwave in the store.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This is a cheap place to stay, you literally get what you pay for..almost. no free wifi here, and if you choose to pay the 2.00 per day for it dont expect to get wifi inside your room, worst wifi ever. The outside garbage bins smell awful and are located too close to the rooms right beside the parking area. There are no ammenities offered here, you literally get a room, no fridge or microwave. our room had a leaky shower and the tv remote didnt even work. Plus if your a smoker, dont expect to have your morning smoke in peace as they will tell you you have to leave the property to smoke. Over all this motel was the worst place i stayed on my trip to niagara falls and i would not recommend it to anyone, it certainly made my experience in the area dissapointing.
Stayed 2 nights in Jul 2019
Response from Cecilia on Jul 19, 2019
We regret that you did not inform our office of the issues you had with your room. Our listing on Expedia and Partners state that rooms have no fridge and kitchen. Our guests bring their own barbeques and cook on the grassy area in front of the motel overlooking the Niagara River. It also states that these are non-smoking rooms. Following Provincial regulations, it is not permitted to smoke near the doors of the rooms.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staying in the motel room was just like camping but in a more protected environment. Very peaceful. Slept deeply and woke with the dawn.
Stayed 1 night in Jun 2019
Response from Cecilia on Jul 2, 2019
Thank you for staying with us. We are glad you enjoyed our facility.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2018

10/10 Excellent

Christina, PA

What a great place to stay
We had an amazing trip staying at the Riverside. The view is great the river was very calm as well aex the rooms were also in great shape when we arrived. The staff treated us with the utmost respect and helped us with any question we had. They were very friendly and even very talkative at times when we had a few conversations about where we came from. The location was excellent as we were only a short trip away from Niagara falls. The Mini golf course was very challenging and different but very fun to play. The bathroom was a nice size and it came with a shower tub combo. Both beds were made and plenty of towels, hand towels and washcloths also were provided. The room also comes with a sofa bed. We also had a four chair table set by the one window in the back which we used to sit there and play a few games on. It was a very peaceful and and quiet. The lookout on the Niagara river also was amazing. You get to see a lot of boaters and other water craft of all sorts as well as many people walking by and riding their bikes. The playground was fun also. They have chairs and benches lined out front of each of the rooms for you to enjoy the nice serenity that this place provides. We stayed in room 10 which also had paintings done by an artist of what we thought were pretty much the outside scenes from around the campground and river. Thank you for such a great time and we will definitely stay again.
Stayed 2 nights in Aug 2018
Response from Cecy on Aug 21, 2018
Thank you so much for sharing your comments. It was a pleasure having you and we look forward to serve you in the future.

8/10 Good

MN, New Jersey

Liked: Cleanliness, staff & service
Very nice and clean the only negative thing is there is no mini fridge to even keep your drinks or food cold or fresh- you need to bring a cooler with ice also the floors were a little dirty/dusty that i wore flip flops or socks. But other than than it was very nice, nice view of the lake and overall clean and new inside the room
Stayed 2 nights in Aug 2018
Response from Cecy on Aug 20, 2018
Thank you very much for your feed back. We are sorry to hear about the floors. We will instruct our cleaning staff to pay more attention to this.

10/10 Excellent

Gary, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What I like most about this property is that the rooms are very clean, beds are firm, and it is a quiet place allowing a good nights sleep. The management is very friendly and helpful.
Stayed 1 night in Jul 2018
Response from Cecy on Aug 6, 2018
Thank you very much for writing your comments. We hope to serve you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018
Response from Cecy on Aug 2, 2018
We hope that you enjoyed our facility. Thank you for choosing Riverside Park

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
The motel is not fancy, but very clean and room 10 was quite large with a kitchen table also. The location for us was perfect as we wanted to be near Crystal beach(15 min car ride). Plus, Niagara Falls about same distance away. Was nice to spend night at the busy Falls, see fire works and have nice quiet place to sleep. Again, very simple, but to sleep and shower was great . The view was right across the Niagara River , and would like to go back with my bike and ride along the River .Great spot to ride bikes . Only suggestion for motel , to add screen doors due flys got into our room. Would still recommend if your not looking for fancy and very reasonably priced clean spot, with pool and mini golf too.
Stayed 1 night in Jul 2018
Response from Cecy on Sep 14, 2018
Thank you very much for your comments. We are happy that you enjoy our facility. We hope to see you in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Can’t beat the price. Nice pool. Nice view of the river
Stayed 1 night in Jul 2018
Response from Cecy on Jul 11, 2018
We are happy that you enjoy our facility. For our information what room did you stay at.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location was close to where we had to go. It was very clean. It is a no frills hotel.
Stayed 2 nights in Sep 2017
Response from Cecy on Nov 3, 2017
Thank you very much for your feedback. We will put a rack in that room for next Season.

8/10 Good

Assen, Illinois

Liked: Staff & service, room comfort
Away from the crowd
Peaceful place within Niagara State Park that offers scenery trail along Niagara river.
Stayed 2 nights in Aug 2017
Response from Management on Aug 26, 2017
Thank you very much for taking the time to write your comments.

4/10 Poor

Linda

Disliked: Staff & service, property conditions & facilities, room comfort
We stayed in unit 5. No hot water, no plugs in the bathroom, had to dry my hair in the bedroom try to guess where to put my curling iron then go back to the bathroom to look in the mirror
Stayed 4 nights in Jul 2017
Response from Management on Aug 12, 2017
Hi Linda, We are sorry to hear that you had no hot water. Did you report it to the office. When did you stay?

4/10 Poor

Visitor, Toronto

Liked: Cleanliness, staff & service, room comfort
Riverside Motel: clean, basic accomodation.
Pleasant hotel staff. No tv remote in room, so TV not usable until I went to get it. No heating control in room, so not usable until I went to get it. Not enough plugs for the desk lamp, plus the TV plus the clock radio. These were all unplugged so I had to plug them in, using a non polarised extension cord, and I had to reset the clock. No phone, no hair dryer. TV uses antenna for signal so about 14 channels are available, with a few repeats. Wireless Internet signal very weak (1 bar) so not usable for more than e-mail and basic searching. Video on line was not possible. Price rather high for what it was: cheaper on Lundy's Lane for this basic accomodation.. Soap supplied. Clean towels. Room clean. Bed comfortable. Lots of voices from outside until 10.30 p.m.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
You get what you pay
The hotel situed in good place but the room are very small and you have to pay for every thing WI-FI too.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had lots of fun with my family staying in the motel. This is a family friendly place and has lots of things to keep children engaged. We will be staying here every time we visit Niagara. It a very quiet place away from the traffic. The outside river view is just amazing.
Response from General Manager on Sep 3, 2016
Thank you very much for taking the time to write your comments. We are so glad that you and your family enjoy our facilities. We look forward to having you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

Christophe, Montréal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
Tv programs not available, no free Wifi... Nobody to provide help, cause of front desk closed at 10 pm.

8/10 Good

Betty, St Marys, PA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice older motel / campground on the river.
Needed a room for one night for 3 adults and two children. Wanted to visit Niagara Falls on the way to taking my daughter and 2 children back to Toronto Airport the next day. Check in was easy and the room had adequate beds and linens.
Response from Manager on Aug 14, 2016
Thank you very much for taking the time to write your comments. We will work on the issues you mentioned.

6/10 Okay

Mark, Conewango

Liked: Cleanliness, property conditions & facilities
Peaceful
I slept