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Reviews of Old Stone Inn Boutique Hotel

4 out of 5
Old Stone Inn Boutique Hotel
6080 Fallsview Blvd., Niagara Falls, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 415 out of 1007 reviews" "
Rating 8 - Good. 295 out of 1007 reviews" "
Rating 6 - Okay. 153 out of 1007 reviews" "
Rating 4 - Poor. 90 out of 1007 reviews" "
Rating 2 - Terrible. 54 out of 1007 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yanisleidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is great place
Stayed 2 nights in Jan 2024
Response from Michael on May 11, 2024
Thank you for providing valuable feedback from your post stay review.We look forward to serving you again in the future.Management

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 1 night in May 2024
Response from Michael on May 11, 2024
Thank you for providing valuable feedback from your post stay review.We look forward to serving you again in the future.Management

10/10 Excellent

andriani

Liked: Cleanliness, staff & service, property conditions & facilities
Love the brunch. Restaurant is beautiful and wonderful staff. Always treated so well.
Stayed 3 nights in Mar 2024
Response from Michael on May 9, 2024
Thank you for providing your valuable comments on post stay review.We look forward to serving you in the future.Management

6/10 Okay

Hang

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Positive: The room was clean. Negative: Parking was expensive at $35, and a $15 facility fee was not disclosed on Expedia. Additionally, the line to the front desk was out of order, there was no room service available at night, and the front desk staff came across as somewhat arrogant.
Stayed 1 night in May 2024
Response from Michael on May 9, 2024
Thank you for providing valuable feedback on your post stay review. This helps us make improvements to our product and service.Sincerely,Management

8/10 Good

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on May 7, 2024
Thank you for your post stay review.We look forward to serving you in the future.Management

8/10 Good

Steven

Stayed 1 night in Apr 2024
Response from Michael on May 2, 2024
Thank you for providing valuable feedback on your post stay review. We look forward to serving you in the future.Management

10/10 Excellent

Krystle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Very helpful staff.
Stayed 1 night in Apr 2024
Response from Michael on May 1, 2024
Thank you for taking the time to provide valuable feedback from your post stay review. We look forward to serving you in the future.Management

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place to stay. Just wished the room had a mini fridge.
Stayed 2 nights in Apr 2024
Response from Michael on May 1, 2024
Thank you for taking the time to provide valuable feedback from your post stay review. We look forward to serving you in the future.Management

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice space. There were some drainage issues with the plumbing but nothing that prevented us from using the facilities. The rooms though do not have sound proofed doors. We could hear the neighbouring guests through the shared connecting door to the adjacent room.
Stayed 1 night in Apr 2024
Response from Michael on Apr 30, 2024
Thank you for providing valuable feedback from your post stay review.Management

10/10 Excellent

Rota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks amazing and the staff was very nice. The room was clean and welcoming. The restaurant is pricey but definitely worth it
Stayed 1 night in Apr 2024
Response from Michael on Apr 30, 2024
Thank you for taking the time to provide valuable feedback on your post stay review.Management

8/10 Good

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on Apr 30, 2024
Thank you for taking the time to provide valuable feedback on your post stay review.Management

10/10 Excellent

Prabhjapan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. All the main tourist attractions were at walkable distance.
Stayed 1 night in Mar 2024
Response from Michael on Apr 30, 2024
Thank you for taking the time to provide valuable feedback on your post stay review.Management

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Helpful, professional.
Stayed 1 night in Apr 2024
Response from Michael on Apr 27, 2024
Thank you for providing valuable feedback from your post stay review. We look forward to serving you in the future.Management

4/10 Poor

Meghan

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on Apr 27, 2024
Thank you for providing valuable feedback from your post stay review.Management

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony doors didn’t open
Stayed 2 nights in Apr 2024
Response from Michael on Apr 26, 2024
Thank you for providing valuable feedback from your post stay review.Management

6/10 Okay

Jodi, Brampton

Travelled with partner
Liked: Cleanliness, staff & service
I was disappointed with our stay. We have stayed many times in Niagara Falls, this was the first time at Old Stone Inn. To begin, there was only one person at reception and when a bus load of people showed up, this person was understandably busy. The only reason we knew the front desk was so busy, was because we had a problem with our room, tried calling down to the front desk several times and the phone wasn't being answered. We decided to walk to the front desk to discuss with the person. Seeing how many people were checking in, we decided to go out to dinner and come back to discuss the room. When we got back, they sent maintenance to see if they could fix the running toilet. They didn't have the item to fix it, so they changed our room. Originally we were facing the courtyard, the new room was by the road it was loud. To top it off, the new room heating system had a whistle to it. The saving grace was we had a 'fireplace' (which was electric), so we could turn off the whistling heating system and left the electric 'fireplace' on all night to keep us warm. Another thing (which I missed reading on the blurb about the hotel) was that we had to pay $35 for parking. This was very disappointing and an unnecessary expense. In my opinion, price should include parking. Other hotels we have stayed in at Niagara included the parking. It feels like you are nickel and dimed when they have extra charges, in all honesty. I don't recommend location and will not return.
Stayed 1 night in Apr 2024
Response from Michael on Apr 26, 2024
Thank you for taking the time to provide your valuable feedback on your post stay review. This helps us improve our product and services for future customers.Management

8/10 Good

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking was a bit much, considering the day parking closest to the hotel was less than $10/day. Great stay but would’ve really liked to be able to enjoy the pool area more. There was very nice lounge chairs and lots of accessible towels, however the pool was TOOOOOO COLD to possibly enjoy!
Stayed 1 night in Apr 2024
Response from Michael on Apr 24, 2024
Thank you for providing valuable feedback on your post stay review. We look forward to serving you in the future.Management

6/10 Okay

Anda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the room but did not like it's location - I was in a very dark corner and beside the laundry shut(?) - very noisy in the morning. Also I had NO window to open - the room was too hot (reading over 25C) and had to turn on the air conditional to reduce the heat, but I am allergic to air conditioning. So not a restful night. Felt Like I was given the leftover room.
Stayed 1 night in Apr 2024
Response from Michael on Apr 22, 2024
Thank you for taking the time to provide us with valuable feedback with your post stay review.Management

8/10 Good

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on Apr 23, 2024
Thank you for providing valuable feedback from your post stay review.We look forward to serving you in the future.Management

6/10 Okay

Carol

Travelled with partner
Liked: Property conditions & facilities
Very small room for price. No re-entry in any doors except main entrance. Limited menu. Lots of hidden charges
Stayed 1 night in Apr 2024
Response from Michael on Apr 22, 2024
Thank you for taking the time to provide us with valuable feedback with your post stay review.Management

10/10 Excellent

steve

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Michael on Apr 23, 2024
Thank you for providing valuable feedback from your post stay review.We look forward to serving you in the future.Management

8/10 Good

ShivShankar

Stayed 1 night in Apr 2024
Response from Michael on May 11, 2024
Thank you for providing valuable feedback from your post stay review.We look forward to serving you again in the future.Management

8/10 Good

Lily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute and short walk to town. The walk to town was not the prettiest
Stayed 2 nights in Apr 2024
Response from Michael on Apr 17, 2024
Thank you for taking the time to provide us with a post stay review. We hope to serve in the future.Management

4/10 Poor

Jamie

Disliked: Cleanliness, property conditions & facilities
Found out there were more fees at the end of my stay. I could have stayed at a nicer hotel for the same price in the end
Stayed 2 nights in Apr 2024
Response from Michael on Apr 15, 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

4/10 Poor

Kayode

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is the only reason why am giving it any star because the staff there were very nice. The hotel room was not tidy, and the AC was making a very loud noise that kept me up all night
Stayed 2 nights in Apr 2024
Response from Michael on Apr 15, 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities
For boutique read needs modernizing in terms of in room furniture but beds v comfortable and location hard to beat for the price.
Stayed 2 nights in Apr 2024
Response from Michael on Apr 15, 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place nice stuff
Stayed 1 night in Apr 2024
Response from Michael on Apr 15, 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff knocking on the door after 10pm to leave a housecoat in the room. We never ordered one or needed one and were sleeping at the time.
Stayed 1 night in Apr 2024
Response from Michael on Apr 15, 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

6/10 Okay

Sandra

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Michael on Apr 15, 2024
Thank you for taking the time to provide us with valuable feedback from post stay review.Management

8/10 Good

Joseph, Ontario

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. Lobby / reception desk good. The limited hours of the restaurant. Bad smell in the middle of the night, disappeared in the morning. May be from the pool ?
Stayed 1 night in Apr 2024
Response from Michael on Apr 12, 2024
Thank you for providing valuable feedback on your post stay review.Sincerely,Management

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but very well kept. Very good location, close to the Falls.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 11, 2024
Thanks for taking the time to share Karen! Hope to see you again!

10/10 Excellent

Sharon, Knoxville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful inn very close to the falls
Stayed 3 nights in Apr 2024
Response from Michael on Apr 11, 2024
Thank you for taking the time to provide us with a post stay review. We look forward to serving you again in the future.Management

10/10 Excellent

Heather

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, me and my dog enjoyed this rustic and warm hotel. The pool was the perfect temperature and was clean. All the staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Michael on Apr 9, 2024
Thank you for providing your post stay review. We appreciate the feedback and look forward to serving you in the future.Management

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michael on Apr 8, 2024
Thank you for taking the time to provide a post stay review.We look forward to serving you in the future.Management

6/10 Okay

Behran

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Wouldn't recommend this hotel, the pool was very small and hallway smelling of Chlorine. Parking and other services were extra fee. We had a issue with the pet policy and management was supposed to call back which they never did. This was a bad experience overall booking through Expedia.
Stayed 1 night in Mar 2024
Response from Michael on Apr 7, 2024
Thank you for taking the time to provide your valuable feedback. Can you provide the best contact number to reach you for follow up.Management

10/10 Excellent

Sudeepta

Stayed 1 night in Apr 2024
Response from Michael on Apr 24, 2024
Thank you for providing valuable feedback on your post stay review. We look forward to serving you in the future.Management

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is welcoming and nicely decorated, the rooms are comfortable, the staff are terrific, the restaurant is pleasant but overpriced. There are NO accommodations for people in wheelchairs or scooters. Not one automatic door opener, very few disabled parking spots (3 maybe), and steps to get from the lobby to the elevator. So rules it out for some of us.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 5, 2024
Good Day Carol,Thank you for joining us during your recent visit to Niagara Falls. We truly appreciate hearing from you! We do have a few rooms for guests with wheelchairs or scooters however, you may have not seen these as they are accessible via our courtyard area which has an exterior entry to the courtyard. However, to your point, as a historic building, we do have some limitations. Thank you again, for sharing your comments, this provides us with opportunity to be of better service to you in the future.

8/10 Good

dario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from osi on Apr 3, 2024
Thank you for taking the time to provide us with a post stay review.Management

10/10 Excellent

emilio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been on this property about 3 times already and every stay was great. I will come back for the fourth.
Stayed 1 night in Mar 2024
Response from osi on Apr 3, 2024
Thank you for taking the time to provide us with a post stay review.Management

8/10 Good

patricia

Travelled with family
Liked: Staff & service, amenities
Staff were amazing and friendly!
Stayed 1 night in Mar 2024
Response from Michael on Apr 1, 2024
Thank you for taking the time to provide us with a post stay review.Management

8/10 Good

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienant location. Rooms are tidy. Well priced.
Stayed 1 night in Mar 2024
Response from Michael on Apr 1, 2024
Thank you for taking the time to provide us with a post stay review.Management

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful beautiful hotel. The food at the restaurant was fantastic and so were the employees. The only things we did not like was how loud the heater and fireplace were, but hey, they worked, and how parking is $35 a night when you already pay to stay there. Awesome situation as everything in the Falls is walking distance. I would definitely stay there again!
Stayed 2 nights in Mar 2024
Response from Michael on Apr 1, 2024
Thank you for taking the time to provide us with a post stay review.Management

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Michael on Mar 31, 2024
Thank you for your review we appreciate you taking the time to provide your feedback.Management

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We like the room where we stayed and the staffs are very helpful as well. However, I gave 4 stars because there is a facility fee which is $15 per night which is not mentioned in the website. This seems to be nickel and dimming to me as there are not a lot of facilities in the inn, I would appreciate if it is listed upfront as well in the website. The other issues also in the night sometimes we heard some noises outside as we were facing out. Others than that, we have good stay.
Stayed 2 nights in Mar 2024
Response from Michael on Mar 31, 2024
Thank you for providing us valuable feedback.This helps us delivery improved service for future customers.Management

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and close to restaurants and attractions. We would have been interested in Mind Trix show at hotel but it wasn't running..man at desk said end of May.
Stayed 1 night in Mar 2024
Response from Michael on Mar 30, 2024
Thank you for taking the time to provide us with this review.Warm regards,Management

6/10 Okay

Steven

Stayed 2 nights in Mar 2024
Response from Michael on Mar 30, 2024
Thank you for taking the time to provide us with this review.Management

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on Mar 28, 2024
Thank you for taking the time to provide this review.Management

10/10 Excellent

Jessy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michael on Mar 28, 2024
Thank you for taking the time to provide this review.Management

2/10 Terrible

Katie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was wonderful. Kind, friendly and so helpful. They literally were the best. The building is beautiful but needs work. Didn't like that there were no showers by the pool. Have to shower in your room and go go dripping down the elevator. Water was cold We woke up to three workmen looking in our window. It was horrible. Never had this happen before. totally not acceptable and disgusting. The tv was terrible with only a few stations including govt programming. Horrible guys who stay in and watch tv at night. The shower had hardly any water coming out. Wanted a coffee in the morning but machine fell apart. Trip was a nightmare
Stayed 2 nights in Mar 2024
Response from Michael on Mar 22, 2024
We appreciate you taking the time to provide us with valuable feedback. Please contact me directly for future opportunities and for us to make it right.Michael CollliniGeneral Manager

8/10 Good

Roberta

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Michael on Mar 30, 2024
Thank you for taking the time to provide us with this review.Management