Ratings based on 2,857 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Very disappointing

Posted 15-Apr-2014
I was very disapointed. This was the first time every getting away with my man of 18 years. Kids finally old enough to be alone,, we were so excited it was our 18th annivarsary to the day. When we got to the hotel we tried using our wifi. did not work so i went down to ask them and they told me to go into the lobby and use it or to the 14th floor. so i said to the lady if i am paying for it in my room why would i leave to get wifi. so i let that go. Then a few hours later we went to go in the jetted tub and no hot water. i went back down stairs and i said i just want to let u know we have no hot water. she looked at me and said room 320 right i said yes and she said will no one else is complaining. I was shocked i went upstairs and said to my man we will chenck out in the morning considering it was late. I aid for 2 nights but there was no way i was staying another night.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice stay at the oaks hotel

Posted 14-Apr-2014
The view of the falls was amazing.the only bad part of the stay was all the kids running around unattended from the cheerleaders compation.THey should have been booked on separate floors away from the other quests.Our room was on the 11th floor,very clean and close to All emmenities
3 out of 5
Recommended
for Everyone
by missy

Good location..twenty dollar parking fee

Posted 12-Apr-2014
Great view! Located within walking distance of the casino. Room was comfortable.
4 out of 5
Recommended
for Everyone
by egi from canada

liked where it is located

Posted 2-Apr-2014
Pros: close to casino
we had a good time put it was cold in season,I like going for walk but was unable to do because of weather con ditions
3 out of 5
by Doug

THE VIEW OF THE FALLS WAS NICE

Posted 24-Mar-2014
Needs new tv's and more channels. And the washrooms were a lil small.
2 out of 5
by A verified traveller

Disappointed

Posted 24-Mar-2014
I was disappointed with our stay. We paid $9.95 for the wifi and it wouldn't connect on half the devices we were using and the ones that did connect had terrible signal strength. The hot tub was barely soothing as the jets just more or less circulated the water around. For the price I would sooner save myself $50 and go to a cheaper hotel.
3 out of 5
Recommended
for Everyone
by Damien from Australia

Excellent location and views, terrible service

Posted 24-Mar-2014
Firstly we tried to change our booking (which we had made months in advance) to one day earlier. Called the hotel and they couldnt find our booking anywhere even though we had originally booked with the hotel website. No apology. No offer to assist with making a booking. So then we booked through expedia (it was cheaper than the original booking for the same room). Got to the hotel. All was fine. Room was great. Walking distance to the falls and restaurants. View from the room was fantastic. Room was spacious. Jacuzzi was good. Also used the pool downstairs. Then i checked my bank statement and realised id been charged for the stay and the original booking which id been told the hotel had no record of. I spoke to the desk staff and they said theyd look into it. No apology. It was sorted by the time we checked out so it would be credited to my card. Still no apology from the hotel. So overall the room and location were fantastic but we were not at all pleased with the customer service.
1 out of 5
by frequent travel from Toronto

Never booking again

Posted 16-Mar-2014
Staff was not friendly Halls are dirty No parking
3 out of 5
Recommended
for Everyone
by A verified traveller

The view was awesome

Posted 11-Mar-2014
The view of the falls was so awesome from are room.
3 out of 5
Recommended
for Everyone
by A verified traveller

The Oakes

Posted 10-Mar-2014
My room was comfortable, clean and had a great view. The TV was outdated and the remote didn't work. Staff were friendly and helpful. Parking was difficult - for $20 additional, I shouldn't have to walk a block.