Ratings based on 3,700 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

depends how much you pay for the view

Posted 5-Jul-2015
Pros: central location, helpful staff
the staff were very helpful and upgraded us for free with lovely view of the falls from the 4th floor, rather than at the back of the hotel on the 2nd floor !
3 out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati, OH

Great location, clean, but lacking comfort.

Posted 3-Jul-2015
Very close to the falls with a good observation area (though would be great if they would dim the lights in this area). Close to plenty, but not in the crazy busy area of town. Clean rooms. The negatives: the shower was very temperamental, varying from scalding hot to freezing cold without touching the controls. This made showering very unpleasant. The beds are very hard, even my 6 year old complained.
4 out of 5
Recommended
for Everyone
by A verified traveller from ダブリン オハイオ

ベストビューの中級ホテル

Posted 3-Jul-2015
18階に泊まったのでナイアガラの滝が満喫できました。低層階は木が邪魔する印象でした。隣のEmbassy suiteと異なりWifiが有料でしか使えないことが一番残念でした。レストランもないに等しいですが徒歩で多くのレストランがあるので大丈夫です。
4 out of 5
Recommended
for Everyone
by A verified traveller

The view was great for the falls view room!

Posted 3-Jul-2015
View was great! Beds were comfy! The jet tub did not work , which was a minor disappointment . The rooms did not have pay per view ! Again minor ! Otherwise it was Terrific the staff were great !
2 out of 5
by A verified traveller

Charge for parking!!!!!

Posted 30-Jun-2015
Pros: Clean, staff pleasant.
Location: Good location, right near Brosa steakhouse and Margaritaville.
Falls view NOT a falls view. $22.00 charge for parking if you are lucky enough to find a spot. Not worth the $300.00 + charge.
3 out of 5
Recommended
for Everyone
by A verified traveller

Pay attention: River View is not Falls View!

Posted 29-Jun-2015
If you want to see the Falls from your room, then make sure you book the "Falls View" not the "River View". River View rooms are located on the lower levels, so you can only see the river, not the falls.
4 out of 5
Recommended
for Everyone
by A verified traveller from Madison, CT

I recommend the 12th floor!

Posted 27-Jun-2015
Pros: Location and view were great. Clean rooms. Friendly staff.
Cons: Include breakfast, free parking.
Location: Everything is within walking distance of the hotel. We never used our car.
We were on the 12th floor with a direct view of the Falls. We could see everything from our room. The room was clean and the mattresses comfortable. The hotel itself was hot but our air conditioning in the room was fine. For the price I would have expected some kind of breakfast to be included. Also, they charge you $20 per night on top of the room charge for parking. I didn't like that.
3 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Excellent view!

Posted 26-Jun-2015
Hallways are not air-conditioned, gets very hot in the day waiting for elevators. Staff at the front desk have little to no knowledge about the area (bus transportation, places to eat).
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent view

Posted 25-Jun-2015
We stayed 2 nights the hotel and the view was excellent nice clean room only thing is parking is 20 dollars a night we parked at the casino which was only 5 dollars for 2 nights would stay here again
4 out of 5
Recommended
for Couples
by A verified traveller from Orland Hills, IL

Beautiful view of Horseshoe Falls

Posted 25-Jun-2015
We had a room on the corner of the 17th floor and the view of the falls were directly in front of our room and was incredible. We had a king fallsview suite and cannot say anything negative about it. It was clean and comfortable. We totally enjoyed our stay in Niagara Falls!