Ratings based on 3,078 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Pennsylvania

Niagara Falls trip.

Posted 26-Aug-2014
Pros: The views.
Cons: Having to pay for parking.
Location: Access to the falls was within walking distance. The casino was right down the road. Plenty of restaurants and shops near by.
Great view of the falls from our room. The hotel was very quiet. Would definitely recommend it to anyone.
2 out of 5
by A verified traveller

I am disappointed with the experience.

Posted 25-Aug-2014
The hotel was very noisy - awakened several times during the night and did not have a restful sleep. The accommodations were adequate - pillows were not soft and the linens shabby - certainly not worth $240 for one night!
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Excellent view

Posted 25-Aug-2014
Stayed on the 17th floor overlooking both the Canadian and American falls. Fantastic view. Clean room. Nice bed.
1 out of 5
by A verified traveller from Montreal, Canada

A TOTAL , COMPLETE IN EVERYWAYNIGHTMARE EXPERIENCE

Posted 25-Aug-2014
Pros: NOTHING
Cons: EVERYTHING
Location: EVERYTHNIG YOU WANT IS NEAR THE HOTEL
Tried to check-in, but staff was poorly trained, rude and wasted my time. Room conditions were horrible, with stained carpets, air conditioner which was non functional. Small bugs in the hallway floor. Manager or supervisor unavailable 3 days in a row. The list is endless.
4 out of 5
Recommended
for Everyone
by A verified traveller

Big room amazing view

Posted 24-Aug-2014
The room was nice and big didn't talk to any staff only when checking in but the view was amazing
2 out of 5
by A verified traveller

Stay elsewhere.

Posted 21-Aug-2014
Pros: The view.
Cons: The entire hotel needs to be updated.
The Oakes is a mediocre surrounded by much nicer hotels. It has a great location but is in serious need of a makeover. Our ninth floor room had a great view of the falls but the room also had a funky smell and decor dating back to the seventies.
1 out of 5
by A verified traveller from bergen county, nj

Smelly hotel near falls

Posted 19-Aug-2014
Smelly hotel where everything went wrong. No hot water. Old falling ceiling tiles. Musty smell in the room. Ripped comforters. Stained carpets. And the staff was not great. Did not accomadate. Just basically said suck it up.
3 out of 5
by A verified traveller

We were told it would be a Falls View but was not

Posted 19-Aug-2014
Pros: Location
Average, we enjoyed Niagra but it very little to do with the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from boston

The hotel is convenient to all activities.

Posted 17-Aug-2014
We arrived late on Monday 8-11-14 after check in we went to dinner. My wife and I did not think the view was what we had expected. We spoke with the front desk and explained our thoughts. The next day we had a room change to a much better view. We now had a view but the room was not to our liking. The staff again moved us to another room with the amenities we had expected and the view
4 out of 5
Recommended
for Everyone
by A verified traveller from ontario

Great getaway!

Posted 16-Aug-2014
Awesome view of both Canadian and American falls! Great getaway for both friends and family! Would go again!! Went with friends to get away from the stress of work! Super location for both restaurants and attractions! Clean spacious rooms, friendly helpful staff!