Ratings based on 3,543 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

More mony but less value

Posted 1-Mar-2015
Pros: View from room.
Cons: Some more appliances in room.
Location: This was good.
The hotel situation was very good, nice view of fall from room but I had better room without fall view but much cheaper, there was no microwave or fridge in the room, parking price $ 20.00 expensive, Wi Fi $ 10.00 where 80 % hotels have free internet access.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Oshawa

Great view

Posted 24-Feb-2015
Great view, great deal, the $69 upgrade is worth it over and over again. We will be going back. Just wish the rooms had a fridge lol
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, ON

Perfect hotel by the Falls

Posted 22-Feb-2015
Pros: The bed was pleasantly comfortable, I did not miss my own bed!
Location: The falls view room assigned to me was just perfect. I had an excellent view of the falls and the surrounding area.
I was greeted by a tired yet smiling staff after a long day of work and travel. She politely inquired if I wanted to upgrade to a falls view room for a minimal cost which I gladly agreed to. It was all worth it!
2 out of 5
by A verified traveller

Where do I begin....

Posted 19-Feb-2015
Where do I begin, between the terrible parking situation and staff that doesn't seem to care all that much, the expensive internet that doesn't work very well. the beds that were slightly softer than the floor. The "OK" view of the falls. The weird layout of the room where you basically walk into the bathroom. I know I`m leaving something out.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Posted 18-Feb-2015
Pros: The location for summer time.
Location: The location is good because you can go everywhere from there but not in winter time if you are not driving.
It was OK but I don't think I will be going back during winter time. Our room was terribly cold at night even with the heat on.
2 out of 5
by A verified traveller

Disappointing experience due to condition of room

Posted 18-Feb-2015
Pros: Good view from room
Cons: Improved focus on customer services and satisfaction
Paid for a premier room with couch and whirlpool tub. The room was small with no couch, only 1 chair at table. No blankets or luggage rack in room. No information book in room...told they were in process of reprinting.The whirlpool tub was not functioning properly and despite 3 requests the repairs were not done to our satisfaction. Asked to be moved to another room 3 times and requests were ignored. Told by supervisor that the tub was acceptable the way it was. We were told that our expectations were that of a Jacuzzi and if there was even slight movement of water then it was working. Also told they could do nothing about compensation of cost for room as booked through Expedia.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom toronto

Weekend at Niagara Falls

Posted 17-Feb-2015
Pros: View of the Falls, comfort of the room
Cons: I read somewhere lobby was renovated.....but I couldn't imagine what they did there....it is not inviting at all!!!
The check in was shocking. The lobby like a ticket boot. 3 boots there only one lady worked the other two employees were busy with themselves. Once we got up to the 10th floor where we had falls view room, we were amazed!! The room comfy, clean and homey with two queen size beds. Bathroom nice and clean! The coffee terrible, but Starbucks very close:)))) Only complain; only plastic glasses in the room and we had to ask 3-4 times to get glass, but finally got it:))))) Pleasant stay for a cold weekend and we enjoyed so much the view day and night! Falls view casino next door, watch a show there, dinner in Brasa Brazilian Steakhouse(amazing food) and gamble a bit in the casino, no winnings:((((
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but absolutely not enough parking

Posted 16-Feb-2015
The staff was nice and the room was beautiful but the hotel was packed and yet they had barely any parking so we had to park at the casino. Make sure you don't pay for parking if you park else where
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to everything!

Posted 16-Feb-2015
Our experience was good for a last minute get away. However, there are no mini fridges in the room or complimentary water. On top of that the toilet was not clean, the curtains were ripped, we asked for a crib and we got a playpen. The location was great and was within walking distance to many places. Parking is 20 bucks per day!! And the taxes are ridiculous. I would pay a higher price, in the same area next time.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Feb-2015
Pros: the view of the falls
Location: lots of restaurants
it was a okay and very relaxing and restful. the restaurants were great.