Ratings based on 3,589 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Wonderful few

Posted 26-Apr-2015
Great few but the room I was in wasn't that great. I won't go on expedia for any my vacations.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Virginia

Posted 22-Apr-2015
have a kind size bed at home. Didn't realize how small a double is for two people. Wife and I slept in seperate beds. Top fancy blanket kept sliding off so we got a fleese blanket from the front desk. Hotel has a great view of the falls and observation floor is great for sitting at night and having some snacks, enjoying the view. 2nd time I stayed at this hotel. Gonna stay at the casino hotel next time so it's easier to gamble.
2 out of 5
by A verified traveller

Truely disappointed!

Posted 16-Apr-2015
Pros: The view
Location: The Falls
I was very disappointed with our stay. We paid more than we usaually do for a room at the falls, and the room was nothing special. They say they were recently renevated???? well maybe they replaced the carpet. The bathroom was the size of a closet. Very unatractive. They charge 10.00 for internet??? I get this for free a several other hotels??? They charge $20.00 for parking??? It was a Sunday night, we paid 5.00 at the casino. I did not feel that the staff were friendly either. The room was clean, and the fallsview was spectacular. But in a recent stay I got a better deal at the Hilton, with a fallsview and a room that our jaws droped when we walked in!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Pennsylvania

Nice long weekend

Posted 15-Apr-2015
We go for the view of the Falls & the Casino is right next door - everything for us was in walking distance.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2015
Pros: Beautiful view if you choose a falls view
Cons: Very difficult to find the hotel sign and entrance
Location: Close to restaurants and casino
Very basic hotel, 3* but good value. Small washroom, comfortable beds
3 out of 5
Recommended
for Everyone
by A verified travellerfrom pennsylvania

Excellent view of falls

Posted 14-Apr-2015
Hotel as entered from fallsview blvd into parking lot was nasty. We were ready to turn around and look for another hotel before we checked in. The building to the right looked as it was condemned. The dumpsters were overflowing into the street then we parlked behind the high rise section of the hotel. When we entered the Hotel the entry was filthy, the ceiling tiles were all slid over to the side and the halls were dirty. Room was tired and old. Good view but that was it. drapes were stained, lamp shades were filthy and bent up Positives: great location and staff was pleasant with a great view.
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 6-Apr-2015
Pros: Beautiful view of the falls.
Cons: Coffee was provided in the room but no tea.
Location: Walking distance to restaurants and casino. Was not aware at some of the restaurants that we had to book a reservation.
We enjoyed our stay at this hotel and the staff was pleasant.
Comment from Hotel Management
15-Apr-2015 by Heather, Hotel Management
Thank you for reviewing your stay with us! We are pleased that you enjoyed your stay and our staff. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom finger lakes region of NYS

very nice

Posted 6-Apr-2015
Pros: the view of the falls
Cons: parking expense as well as internet charge
we wanted a falls view room and it was perfect. the staff was courteous and prompt. room clean, enough towels, etc
Comment from Hotel Management
15-Apr-2015 by Heather, Hotel Management
Thank you for reviewing your stay with us! We are very pleased to hear that you enjoyed your stay, and that our staff were able to help. We hope to see you again.
2 out of 5
by A verified travellerfrom L

Great view, no so great service

Posted 5-Apr-2015
I was upset about the upsell for parking, It's like an extra 25 per day On top of your stay. No breakfast or restaurant at your hotel Only ice and a vending machine. WTH ???
3 out of 5
Recommended
for Everyone
by A verified travellerfrom oshawa. ont

Nice enough place.

Posted 1-Apr-2015
Missed having a bar fridge and real glasses. No ice above the 12th floor.