Ratings based on 3,139 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from toronto

Nice hotel, close to the casino

Posted 29-Sep-2014
Good, i had a good time.the room is nice and clean.I would recommend this hotel to my friends.
3 out of 5
by A verified traveller

Niagra Falls

Posted 25-Sep-2014
Pros: The observation floor nice.
Cons: We were put in the annex. Did not stay in main hotel. We chose this hotel based on the picture. Very disappointing to be placed in annex.
Location: Beautiful park area around the falls.
Beautiful area. Disappointing hotel. There was not a microwave or fridge.
2 out of 5
by A verified traveller from Toronto canada

Spring in my back - hair in the shower

Posted 23-Sep-2014
Had been here before 4 years ago, and would definitely not go again. The room was not clean, the bed springs were poking through the mattress, and generally was not worth the money. Holes in walls in hallways and in room, loose door knobs...
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful falls view

Posted 22-Sep-2014
Great view of the falls. I would highly recommend a stay at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Nice hotel over looking the falls.

Posted 21-Sep-2014
You need to offer free parking for guests and have a restaurant or at least serve breakfast. After booking a room parking should be included. We paid extra for the view but wasn't worth what we paid.
3 out of 5
by A verified traveller

Parking?

Posted 21-Sep-2014
Pros: Location was alright.
Your place was too expensive for parking considering others were $5 a day. Coffee filter was very dirty .
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Sep-2014
you did not get me the floor I requested. Very dissapointed abot Expedia
2 out of 5
by A verified traveller from warren, oregon

Hotel staff was difficult to work with.

Posted 17-Sep-2014
Pros: Good location, close to the falls
Cons: Hotel management, internet connectivity, proper advertisement of room types, hotel maintenance issues.
This hotel was not what I had expected. My "view" room consisted of a parking lot with a view of the tops of the trees and a small corner view of the falls and river. The internet did not work in my room and the toilet would randomly run through the night keeping me awake. When approaching the manager the next day they told me that since I didn't contact them in the middle of the night so they could address my issues then all they would do would find me an equivalent room which wouldn't be available for 5 hours. The fight with the manager to try and make things right upset me and ruined most of my day. When checking out I over heard another guest complaining about their room who was getting the same "sorry, there is nothing you can do for you" response. I don't suspect the guests are their priority. I personally would not recommend this hotel and would not stay here again. I recommend a name brand hotel in the area where they have a standard and reputation of taking care of the customer.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 15-Sep-2014
I had an amazing time when i was there hotel was beautiful bed not so comfy felt like i was sleeping on wood boards hence oak hotel lol. The View was breath taking. Over all great stay
3 out of 5
Recommended
for Everyone
by A verified traveller

Some good some bad

Posted 11-Sep-2014
Pros: location
Cons: mattress shopping
Room was clean, bed was hard. They reluctantly moved us to another room when our ac did not work. The maintenance guy was awesome!!!!!!!! He was very accommidating. Parking was $20 a day!!!!!!!! Im sure that was in the fine print somewhere. Welcome to tax the crap out of you Canada!!!!! The staff should explain more about what the hotel offers for services. I guess they have a shuttle, not really sure what it does or where it goes.