This property is overlooking the falls, it is a great location near the horseshoe falls, right at the incline railway to the table rock. Others have mentioned that this location needs upgrades, sure that means its a dated hotel in appearances, however this hotel if all the upgrades were completed your looking at upwards of 500 a night. The bellman was very knowledgeable and helpful, the maintenance staff were friendly. They were doing a repair to 1 elevator and it was down temporarily. All staff would say hello and remember their guests. I feel like this hotel gets a bad review because carpets are old and the tv's are small. Sorry if your coming to Niagara to watch tv.. find somewhere else to go... i will say the "observation floor" the lights should turn down at night so you can get good photos. Otherwise you get just the reflections of the lights of the hallway.