Ratings based on 3,087 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Mississauga

Close to the falls

Posted 31-Aug-2014
Proximity to falls was good but we barely saw them from our room. We found garbage under the bed. And worse there was no fridge to put our baby's milk.
3 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Location/hotel

Posted 30-Aug-2014
Pros: See above
Cons: An update on the room & bathroom
Location: See above
We really like the location of the hotel, so close to the falls :) The views were very nice especially when we went on the 14th floor for the observation area, beautiful. We do think the room we stayed in is in need for an update. The chair in the room was uncomfortable and the bathroom was very small, including a very small bathtub. The staff did seem nice and overall we did enjoy our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

OVERALL NICE STAY

Posted 28-Aug-2014
Pros: INTERNET
Cons: SPECIFY RIVER ROOM NOT FALLS VIEW ROOM
WAS ALITTLE DISAPPOINTED AS I BOOKED A FALLSVIEW ROOM BUT IN REALITY WAS MORE A RIVER VIEW THAN FALLS.....
4 out of 5
Recommended
for Everyone
by A verified traveller from Pennsylvania

Niagara Falls trip.

Posted 26-Aug-2014
Pros: The views.
Cons: Having to pay for parking.
Location: Access to the falls was within walking distance. The casino was right down the road. Plenty of restaurants and shops near by.
Great view of the falls from our room. The hotel was very quiet. Would definitely recommend it to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg, Manitoba

Good Stay

Posted 26-Aug-2014
Pros: clean, helpful, close to Niagara Falls and buses
Cons: Too long a wait and lineup at front desk to check in.
Location: Niagara... lots to do and see, close to everything.
Our experience was great. The rooms were comfortable and clean. We had a Fallsview window and had a great view of Niagara Falls. It was close to all activities and buses. The elevator was glass to the outside and we could see a lot of Niagara. The bellhop was very very helpful. Airbus picked us up right from the hotel to bring us to the airport.... the only problem we had was the long lineup at the front desk to check in.
5 out of 5
by A verified traveller

Good view

Posted 26-Aug-2014
Pros: clean
Cons: restaurants were to specialized and not to our taste.
Location: close to all we wanted to do.
We enjoyed the view of the falls and the fire works.
2 out of 5
by A verified traveller

I am disappointed with the experience.

Posted 25-Aug-2014
The hotel was very noisy - awakened several times during the night and did not have a restful sleep. The accommodations were adequate - pillows were not soft and the linens shabby - certainly not worth $240 for one night!
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Excellent view

Posted 25-Aug-2014
Stayed on the 17th floor overlooking both the Canadian and American falls. Fantastic view. Clean room. Nice bed.
1 out of 5
by A verified traveller from Montreal, Canada

A TOTAL , COMPLETE IN EVERYWAYNIGHTMARE EXPERIENCE

Posted 25-Aug-2014
Pros: NOTHING
Cons: EVERYTHING
Location: EVERYTHNIG YOU WANT IS NEAR THE HOTEL
Tried to check-in, but staff was poorly trained, rude and wasted my time. Room conditions were horrible, with stained carpets, air conditioner which was non functional. Small bugs in the hallway floor. Manager or supervisor unavailable 3 days in a row. The list is endless.
4 out of 5
Recommended
for Everyone
by A verified traveller

Big room amazing view

Posted 24-Aug-2014
The room was nice and big didn't talk to any staff only when checking in but the view was amazing