Indoor pool, seasonal outdoor pool, cabanas (surcharge), pool umbrellas
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Reviews of Great Wolf Lodge Niagara Falls

3.5 out of 5
Great Wolf Lodge Niagara Falls
3950 Victoria Avenue, Niagara Falls, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 825 out of 1269 reviews" "
Rating 8 - Good. 294 out of 1269 reviews" "
Rating 6 - Okay. 86 out of 1269 reviews" "
Rating 4 - Poor. 32 out of 1269 reviews" "
Rating 2 - Terrible. 32 out of 1269 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect!
Stayed 1 night in May 2024
Response from Great Wolf Lodge on May 23, 2024
Thank you for providing feedback from your current stay at Great Wolf Lodge - Niagara Falls! We are pleased to see that your family is enjoying your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Great Wolf Lodge on May 23, 2024
Thank you for providing feedback from your current stay at Great Wolf Lodge - Niagara Falls! We are pleased to see that your family is enjoying your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Sayaad

Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful
Stayed 1 night in Mar 2024
Response from Guest Services on May 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

8/10 Good

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved Barnwood restaurant.My 12 year old daughter enjoyed the Waterpark
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

8/10 Good

Xin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It is nice for kids
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Deepak

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family fun
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

8/10 Good

Ronny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

4/10 Poor

Shawn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you for providing feedback from your current stay at Great Wolf Lodge - Niagara Falls!We are sorry to hear that you have experienced issues with regards to your stay experience, If you could kindly let us know any information so that we may provide it to the appropriate department to follow up with the pack members for training opportunity. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed water park and convenience of wrist badges for entry, purchases, etc.
Stayed 1 night in May 2024
Response from Guest Services on May 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Great Wolf Lodge on May 23, 2024
Thank you for providing feedback from your current stay at Great Wolf Lodge - Niagara Falls! We are pleased to see that your family is enjoying your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Rexie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much fun
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

4/10 Poor

Kerri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While the staff at Great Wolf Lodge were exceptional, providing attentive service throughout our stay, the overall experience fell short of expectations. The resort felt dated and in need of refurbishment, with uncomfortable rooms and terrible mattresses (hands down the worst I’ve ever slept on). The wallpaper in our wolf den was peeling, and there were only thin blankets on the uncomfortable bunk beds. The animatronic story time was more eerie than entertaining, and the constant additional costs were a frustration. Although the waterpark was fun, it didn't live up to the advertised hype. Furthermore, the lack of indication for the wave pool schedule, coupled with inconvenient towel arrangements and expensive lockers really detracted from the overall enjoyment of our visit. We won’t be back.
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
Thank you for providing feedback from your current stay at Great Wolf Lodge - Niagara Falls!We are sorry to hear that you have experienced issues with regards to your experience, as these are not our standards. We thank you and will forward the information to the appropriate department to follow up with the pack members for training opportunity. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

6/10 Okay

Esrael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

brittny

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in May 2024
Response from Guest Services on May 12, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Vinayagamoorthy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every thing like
Stayed 1 night in May 2024
Response from Guest Services on May 9, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about our visit
Stayed 1 night in May 2024
Response from Guest Services on May 9, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

8/10 Good

Martin WingKit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night with 2 kids at the Kids Camp room on a Sunday night. Check in and out are super easy. Took 2 mins to check in and you just check out via TEXT. They don't have Front desk or house keeping phone numbers anymore. Everything is via TEXT which is easy enough for most of us. You dont go for the room, you go for the Water Park which we spent most of our time. Besides, there are so many upsell opportunity to try to squeeze every pennies out of you. We didn't purchase any of the PAW PASS which saved lots of money but if you want to "enhance" the experience for your kids with some plastic magic ward, be my guest. Also, we didn't eat at any of their restaurant. We actually brought our dinner/ Breakfast and snacks. You can also UBER eats if you like. Parking is easy and free! The water park is amazing!!!! if you are going with a few families, then the adult can play all the slides on Day 1 and the kids can continue on Day 2 as I am sure the adult will loss interests on the second day. Most of the time we didn't need to wait for too long for the slides but on Monday morning we waited 25 mins which i can't imagine the line during peak season/hours. Overall, we had lots of fun!
Stayed 1 night in May 2024
Response from Guest Services on May 9, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Sara

Travelled with family
Good
Stayed 1 night in Apr 2024
Response from Guest Services on May 6, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Yonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time a Great Wolf Lodge! We were looking for an affordable stay for a one-night stop at Niagara Falls, and imagine our surprise when we saw the indoor water park that was included with our rooms! Staff was very helpful and friendly. Thanks for a wonderful stay!
Stayed 1 night in Apr 2024
Response from Guest Services on May 3, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Pav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Guest Services on May 3, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

6/10 Okay

Ehsan

Travelled with family
Disliked: Cleanliness
Waterpark is awesome! Eating options are good! Food at Barnwood was nice but there was a cold draft that gave us the chills. They couldn’t fix the issue so we ate quickly while freezing before checking out! The meal plan was well worth it. Rooms/washrooms not clean, manager rarely available, front desk line, during checkout, took 20 mins with one staff member for our queue. It was ridiculous.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 3, 2024
Thank you for providing feedback from your current stay at Great Wolf Lodge - Niagara Falls!We are sorry to hear that you have experienced issues with regards to your experience, as these are not our standards. We thank you and will forward the information to the appropriate department to follow up with the pack members for training opportunity. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Kenneth

Travelled with family and small children
Liked: Cleanliness
Top notch customer service. Best place for a family getaway .Great drinks , food.
Stayed 1 night in Apr 2024
Response from Guest Services on May 3, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 3, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

6/10 Okay

Brigitte

Stayed 1 night in Apr 2024
Response from Guest Services on May 21, 2024
Thank you for providing feedback from your current stay at Great Wolf Lodge - Niagara Falls!We are sorry to hear that you have experienced issues with regards to your stay experience, If you could kindly let us know any information so that we may provide it to the appropriate department to follow up with the pack members for training opportunity. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good dinner, water park was a blast! The staff were all really helpful and friendly. Even grandma enjoyed the sights from her wheelchair. Thanks!
Stayed 1 night in Apr 2024
Response from Great Wolf Lodge on Apr 28, 2024
Thank you for providing feedback from your current stay at Great Wolf Lodge - Niagara Falls!We are pleased to see that your family is enjoying your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great to stay
Stayed 1 night in Apr 2024
Response from Great Wolf Lodge on Apr 28, 2024
Thank you for providing feedback from your current stay at Great Wolf Lodge - Niagara Falls!We are pleased to see that your family is enjoying your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Tayyaba

The washroom it just tub wasn’t working that well.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

6/10 Okay

Vanessa

Stayed 1 night in Apr 2024
Response from Guest Services on May 13, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Nouha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place for indoor family fun
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Lijing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this property except that the bathroom ventilation system is a bit louder and the bathroom is quite small and the bathroom light is not light enough.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

8/10 Good

Gerald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much walking.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

2/10 Terrible

nadine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a unfortunate sudden situation needing my family to change the dates of our arrival to celebrate our sons 13th bday & requested to change the dates. Not only did that not happen, but they refused to give me a refund. So not only did we not get to celebrate our son becoming a teenager at Great Wolf, but I'm lost quite a bit of $$$ VERY DISAPPOINTED!!! 👎😠
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls!We are sorry to hear that you have experienced issues with regards to your booking experience, as these are not our standards. We thank you and will forward the information to the appropriate department to follow up with the pack members for training opportunity. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Kenneth Roland

Liked: Cleanliness, staff & service, property conditions & facilities
The kids love it!
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Iva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun for the kids. Clean room and property. Balconies to enjoy the sun and the birds all around you.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Tatiana

Stayed 1 night in Apr 2024
Response from Guest Services on May 6, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Bonnie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great time at Great Wolf Lodge! Kids are in the go nonstop with all of the activities on site.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 21, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

2/10 Terrible

Madena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you for providing feedback from your current stay at Great Wolf Lodge - Niagara Falls!We are sorry to hear that you have experienced issues with regards to your stay experience, If you could kindly let us know any information so that we may provide it to the appropriate department to follow up with the pack members for training opportunity. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

6/10 Okay

Ahmed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
After checking in one of the 4 keys worked and several people in line had the same problem. It was a slight inconvenience but the staff solved the issue at hand.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 12, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls!We are sorry to hear that you have experienced issues with regards to your room key experience, as these are not our standards. We thank you and will forward the information to the appropriate department to follow up with the pack members for training opportunity. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

8/10 Good

Ju Hyun

Liked: Cleanliness, property conditions & facilities
Kids love this place just wish the reception staff were friendly
Stayed 1 night in Mar 2024
Response from Guest Services on May 3, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

6/10 Okay

Ethan Yi

Travelled with family, Travelled with family and small children
Liked: Staff & service
Everything is good, however the facilities are not up-to-date.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 11, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls!We are sorry to hear that you have experienced issues with regards to your stay experience, If you could kindly let us know any information so that we may provide it to the appropriate department to follow up with the pack members for training opportunity. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Jackie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the water park and food price was reasonable.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 11, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect family vacation
Stayed 4 nights in Apr 2024
Response from Guest Services on Apr 11, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Laura, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic water park. Very well run business. Everything went smoothly.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 10, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 11, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

6/10 Okay

Joshua

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Area around the property is not the best. The room clearly needed maintenance as the shower fixture was loose. You would think the wego stops here. It does not. You have to walk 10-20mins to the green line.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 10, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls!We are sorry to hear that you have experienced issues with regards to your experience, as these are not our standards. We thank you and will forward the information to the appropriate department to follow up with the pack members for training opportunity. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I was perfect
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 10, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

8/10 Good

Ashley Dawn

Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 10, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls! We are pleased to hear that your family has enjoyed your visit and look forward to being part of more Family Traditions. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!

6/10 Okay

Xuanxuan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Here my nice comment only for a waiter during breakfast. No service for family.kids got injured in water park and asked for help,there was a young girl told me they only have alcohol cleaning pads and bondy , nothing else! If you have special needs such as birthday cake keeping,no way! So,it is a place not considerate,you need to get ready for everything for things it could happen! Anyway,food here is nice and good price! Room is old and no bottle water!!! There are tea bags and coffee powder,but no kettle!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 9, 2024
Thank you for providing feedback from your recent stay at Great Wolf Lodge - Niagara Falls!We are sorry to hear that you have experienced issues with regards to your experience, as these are not our standards. We thank you and will forward the information to the appropriate department to follow up with the pack members for training opportunity. On behalf of our pack to yours, we thank you for choosing Great Wolf Lodge!